Mar 2, 2021, 9:26 am
Last edit by: hkcj
To review retention offers from 2020, click HERE.
AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted
Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted
Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.
Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.
Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)
Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)
Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers
AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.
Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.
AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!
AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.
Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.
AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.
AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.
AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.
AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months
Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted
Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted
Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.
Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.
Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)
Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)
Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers
AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.
Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.
AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!
AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.
Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.
AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.
AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.
AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.
AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months
Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
- Login to the Amex App, then press the chat icon at top right.
- Via the web:
- Log into http://americanexpress.com
- Select "Help" at top right
- Select the blue "Live Chat" button.
American Express retention offers (2021)
Feb 27, 2021, 10:59 am
#211
Join Date: Aug 2017
Location: SAN
Posts: 1,306
The Hilton Biz is a bit of a tough card to justify keeping, IMO. I only kept it last year because of the $50 appreciation credit that they were handing out automatically on some of the biz cards and I hadn't finished the $15k spend yet. I plan on cancelling it when my AF posts in a few months, but I'll MS the $15k FNC first. I have the Aspire, so the card does absolutely nothing for me besides taking up a credit card slot.
Only spending $15K also makes sense for me. I get 90K points and a FNC. Minimum of 2 nights for nights for $95. Can’t really beat that.
TD
Last edited by Traveler Dave; Feb 27, 2021 at 11:07 am
Feb 27, 2021, 5:17 pm
#212
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,752
I checked this thread and saw that a few months back, a couple members reported retention offers of 60,000 Marriott points with no spend on the Marriott Brilliant AMEX. I was not so fortunate, perhaps because they have now rolled out the dining credit. I was given three offers:
- $75 credit after $1K spend in 3 months OR
- $100 credit after $1.25K spend in 3 months OR
- 20K points with no spend, to be posted in 8 to 12 weeks
Mar 1, 2021, 7:52 am
#213
Join Date: Jun 2019
Posts: 12
Amex green
Mar 1, 2021. Amex personal green card. 15000 MR, no spend requirement. Over 50k across all amex cards in 2020. Barely any spend on green card.
Pretty sure offers are based on spending across all amex cards and not the specific card you are calling about.
Pretty sure offers are based on spending across all amex cards and not the specific card you are calling about.
Mar 1, 2021, 9:12 am
#214
Join Date: Oct 2018
Posts: 27
Successful retention bonus today, 3/1/2021 (used Secure Chat on desktop):
Amex Gold (opened 10/2018). Previous retention bonus 11/2019. Offered 30k MR points, no spend required … accepted. $1k-1.5k spend/month, all organic.
Amex Gold (opened 10/2018). Previous retention bonus 11/2019. Offered 30k MR points, no spend required … accepted. $1k-1.5k spend/month, all organic.
Mar 1, 2021, 9:27 am
#215
Join Date: Oct 2018
Posts: 27
Did you ask for retention offer or ask for closing the account? I'm in a similar situation and tried to close the account through chat. The agent just read me a disclosure and asked me if I want to proceed to close the account. I was also told that there are no product change option for the Green card when I asked for PC to the Blue Everyday.
The sequence of events is always the same ... when the initial agent sees the question, he/she always transfers you the retention department. The retention department agent will ask why you're considering cancelling, and I always state the high annual fee. The agent goes through your spending, the benefits of the card, and asks if you think the benefits make the card worthwhile. I then state that the high annual fee still makes the card difficult to keep and ask if there were any retention offers on the card (and yes, I use the term "retention offers"). If there are any offers, the agent will go through them. They may have both statement credit and MR offers, and may not offer the choice initially. I've had to ask "are there any MR offers instead of statement credit offers" to receive a MR offer. They have access to all retention offers given to you in the past, so no secrets there either.
Mar 1, 2021, 1:41 pm
#216
Join Date: May 2008
Posts: 198
Amex Biz Gold (the old 175AF card) - $50 instant credit and $100 after 2K spend in 90 days. Took it.
Mar 1, 2021, 5:40 pm
#217
Join Date: Jun 2004
Location: PBI
Programs: DL 2.8 MM/PM, AA MM/GLD, Marriott LT Platinum, Hilton Gold
Posts: 1,746
I got a rock
Amex Platinum (personal).
Account open for more than 20 years with annual spend >$30,000 until travel ground to a halt in 2020.
2020 spend was around $12,000.
Used chat function in app. Disappointed (and honestly rather shocked) to receive NO offer.
I also have the Business Platinum and will be cancelling that one, as I can't justify both platinum cards with no travel likely till Q4.
Account open for more than 20 years with annual spend >$30,000 until travel ground to a halt in 2020.
2020 spend was around $12,000.
Used chat function in app. Disappointed (and honestly rather shocked) to receive NO offer.
I also have the Business Platinum and will be cancelling that one, as I can't justify both platinum cards with no travel likely till Q4.
Mar 1, 2021, 6:46 pm
#218
Join Date: Feb 2012
Posts: 4,477
Perhaps they would try to retain your Business Plat account.
Mar 2, 2021, 6:29 am
#219
Join Date: Jun 2004
Location: PBI
Programs: DL 2.8 MM/PM, AA MM/GLD, Marriott LT Platinum, Hilton Gold
Posts: 1,746
We'll see what they say when I cancel the Business Platinum, but unlikely to take it. The main reason I opened the Business Platinum card was the 35% points rebate on airfare booked with points.
Plus, they recently sent me an offer for 100,000 points to open a Business Platinum card to "pair with the personal Platinum", so better to close this one now and then see what type of offers appear next year when I'm traveling again.
Last edited by pbjag; Mar 2, 2021 at 6:46 am
Mar 2, 2021, 7:04 am
#220
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,864
I've received several successful retention offers via secure chat on a desktop. I always have the same script ... that I'm "considering cancelling card XYZ (account ending in #####) and wanted to see if there were any retention offers on the card." If you're looking for retention offers, it has to be done during business hours during the work week, as that's when the department in charge of the offers is available via chat.
The sequence of events is always the same ... when the initial agent sees the question, he/she always transfers you the retention department. The retention department agent will ask why you're considering cancelling, and I always state the high annual fee. The agent goes through your spending, the benefits of the card, and asks if you think the benefits make the card worthwhile. I then state that the high annual fee still makes the card difficult to keep and ask if there were any retention offers on the card (and yes, I use the term "retention offers"). If there are any offers, the agent will go through them. They may have both statement credit and MR offers, and may not offer the choice initially. I've had to ask "are there any MR offers instead of statement credit offers" to receive a MR offer. They have access to all retention offers given to you in the past, so no secrets there either.
The sequence of events is always the same ... when the initial agent sees the question, he/she always transfers you the retention department. The retention department agent will ask why you're considering cancelling, and I always state the high annual fee. The agent goes through your spending, the benefits of the card, and asks if you think the benefits make the card worthwhile. I then state that the high annual fee still makes the card difficult to keep and ask if there were any retention offers on the card (and yes, I use the term "retention offers"). If there are any offers, the agent will go through them. They may have both statement credit and MR offers, and may not offer the choice initially. I've had to ask "are there any MR offers instead of statement credit offers" to receive a MR offer. They have access to all retention offers given to you in the past, so no secrets there either.
Mar 2, 2021, 7:51 am
#221
Join Date: Oct 2018
Posts: 27
They’ve had somewhat comparable statement credit and MR options for me in the past (e.g. $300 statement credit vs. 30k MR points). I value MR points higher in these instances since I have the Schwab Platinum and can cash out MR at 1.25 cents per point if desired (I realize MR can be worth far more in travel, but at a bare minimum 30k MR points = $375 with the Schwab Platinum ... which is obviously more than $300).
Mar 2, 2021, 8:19 am
#222
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,864
I tried your method by chat on Platinum Delta. No transfer just the same response. I did check this for you ,however there shows no retention offers on the card.
Mar 2, 2021, 9:28 am
#223
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Moderator action
Retention offers and reports from 2020 have been archived: American Express retention offers (2020)
I did not copy the summary retention offer reports from the 2020 Wikipost to this thread, but this can easily be done by me, or by anyone who has the credentials to edit a Wikipost.
I did not copy the summary retention offer reports from the 2020 Wikipost to this thread, but this can easily be done by me, or by anyone who has the credentials to edit a Wikipost.
Mar 2, 2021, 11:25 am
#224
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
I have the feeling that CC companies are seeing the uptick in the business cycle, and the expectation at least that at a minimum domestic PERSONAL travel is going to pickup rather significantly in the coming few months and into the summer, so the days of high retention offers - other than the usual may be on somewhat of a pause and wait and see basis.
Mar 2, 2021, 12:06 pm
#225
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,864
I have the feeling that CC companies are seeing the uptick in the business cycle, and the expectation at least that at a minimum domestic PERSONAL travel is going to pickup rather significantly in the coming few months and into the summer, so the days of high retention offers - other than the usual may be on somewhat of a pause and wait and see basis.