Last edit by: RedSun
This appears to be rolling "targeted" $200 travel credit for travel expenses booked directly through AmEx Travel. This offer will be added by more and more Platinum cardholders. It is uncertain what the criteria to when this offer will be added. It appears eventually all Platinum cardholders will receive this credit offer.
Terms of $200 travel statement credit:
Terms of $200 travel statement credit:
For eligible Platinum Card Accounts that renew April 2020 through July 2020, this offer will be available starting August 1, 2020. For eligible Platinum Card Accounts that renew August 2020 through March 2021, this offer will be available starting on the first day of your Card renewal month.
When you book travel through American Express Travel online at amextravel.com or by calling the number on the back of your Platinum Card, you can earn up to $200 in statement credits for eligible travel purchases made with your eligible Platinum Card. You must have a booking with American Express Travel, made on or after the offer start date with your eligible Platinum Card, for your purchase(s) to be eligible for the credit. Statement credit(s) may not be received or may be reversed if the eligible purchase(s) or booking(s) are returned or cancelled. Both booking(s) and charge(s) for eligible travel must be made by 12/31/2021 to receive the credit(s). Eligible travel purchases include purchases of airfare, hotel, flight + hotel packages, cruise reservations, car rentals, and tours made with your eligible Platinum Card, minus returns and other credits. Eligible travel purchases do NOT include purchases of timeshare properties, group reservations or events, ticketing services, cancellation or other fees, interest charges, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents. Purchases by Additional Card Members are not eligible for statement credits. Credits or rewards you may receive with your Card on other purchase categories or in connection with promotions or offers from American Express may not be combined with this offer.
Please allow up to 90 days after an eligible purchase is posted to your Card Account for statement credit(s) to be posted to the Account. Call the number on the back of your Card if statement credit(s) have not posted by that time. If American Express does not receive information that identifies your transaction as eligible for the offer, you will not receive the statement credit(s). To be eligible for this offer, you must have a US consumer Platinum Card that was solicited for this offer. To continue to be eligible for the offer, you must maintain the Platinum Card that was solicited for this offer for the full offer period, or until you have earned and received the full amount of the offer credit if sooner. To receive the credit(s) your Platinum Card Account(s) must be not canceled and not past due at the time of statement credit(s) fulfillment. If a charge for an eligible purchase is included in a Pay Over Time feature balance on your Card Account, the statement credit associated with that charge may not be applied to that Pay Over Time feature balance. Instead, the statement credit may be applied to your Pay In Full balance.
American Express Travel Related Services Company, Inc., when acting solely as a sales agent for travel suppliers, is not responsible for the actions or inactions of such suppliers. If we in our sole discretion determine that you have engaged in abuse, misuse, or gaming in connection with the offer in any way or that you intend to do so, we may not credit the offer to, we may freeze the offer credited to, or we may take away the offer from your Account.
When you book travel through American Express Travel online at amextravel.com or by calling the number on the back of your Platinum Card, you can earn up to $200 in statement credits for eligible travel purchases made with your eligible Platinum Card. You must have a booking with American Express Travel, made on or after the offer start date with your eligible Platinum Card, for your purchase(s) to be eligible for the credit. Statement credit(s) may not be received or may be reversed if the eligible purchase(s) or booking(s) are returned or cancelled. Both booking(s) and charge(s) for eligible travel must be made by 12/31/2021 to receive the credit(s). Eligible travel purchases include purchases of airfare, hotel, flight + hotel packages, cruise reservations, car rentals, and tours made with your eligible Platinum Card, minus returns and other credits. Eligible travel purchases do NOT include purchases of timeshare properties, group reservations or events, ticketing services, cancellation or other fees, interest charges, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents. Purchases by Additional Card Members are not eligible for statement credits. Credits or rewards you may receive with your Card on other purchase categories or in connection with promotions or offers from American Express may not be combined with this offer.
Please allow up to 90 days after an eligible purchase is posted to your Card Account for statement credit(s) to be posted to the Account. Call the number on the back of your Card if statement credit(s) have not posted by that time. If American Express does not receive information that identifies your transaction as eligible for the offer, you will not receive the statement credit(s). To be eligible for this offer, you must have a US consumer Platinum Card that was solicited for this offer. To continue to be eligible for the offer, you must maintain the Platinum Card that was solicited for this offer for the full offer period, or until you have earned and received the full amount of the offer credit if sooner. To receive the credit(s) your Platinum Card Account(s) must be not canceled and not past due at the time of statement credit(s) fulfillment. If a charge for an eligible purchase is included in a Pay Over Time feature balance on your Card Account, the statement credit associated with that charge may not be applied to that Pay Over Time feature balance. Instead, the statement credit may be applied to your Pay In Full balance.
American Express Travel Related Services Company, Inc., when acting solely as a sales agent for travel suppliers, is not responsible for the actions or inactions of such suppliers. If we in our sole discretion determine that you have engaged in abuse, misuse, or gaming in connection with the offer in any way or that you intend to do so, we may not credit the offer to, we may freeze the offer credited to, or we may take away the offer from your Account.
Targeted: $200 "Amex Travel" credit for personal Platinum, use by 6/30/2022.
#46
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
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#47
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
I now see the $200 Amex Travel credit offer when I log in for my Platinum account, and also for my wife's (lower-right of the screen). September is the month of our renewals, and I think this probably appeared as of yesterday. So far we have not received any emails about this, but it looks like we're eligible for the promo.
#48
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,847
Yes. I used the airline credit at the beginning of the year and received the $200 travel credit and used that too on August 1.
#49
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Thanks. Wonder why I didn't get the travel credit. I should see it when I log in right? Has anyone had success asking amex rep via chat for the credit if they haven't received it?
#50
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,075
Same for my wife and me, but on September 1, and we haven't used the credit yet. Looks like it will be very easy to use -- pretty much a straight $200 rebate.
#51
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,041
Regards
#52
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Like many incentive offers from Amex (and other CC companies), this offer is targeted. You have to be targeted to receive it. You don't "automagically" receive it just because your renewal falls in the same window as the folks that were targeted. This has previously been discussed in this thread. I too had my renewal last month and was not targeted and did not receive it. There are several data points of folks not being targeted for this offer. And like most targeted offers, the folks that don't get it are somewhat miffed, wonder why they weren't targeted (which you'll never figure out), and then we move on with life...
Regards
Regards
#53
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
When an offer is widely targeted it is difficult to be confident that one has not overlooked it, or that there is not a technical glitch. There's no harm politely asking customer service to verify that you do not have the offer.
Last edited by mia; Sep 17, 2020 at 6:27 pm
#54
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Me: Hi, my friend told me that is currently an offer for Amex Platinum card holders for $200 credit on Amex Travel website. I just wanted to check if I am correct in thinking this is an offer currently on my card?
Amex Rep: Welcome to Live Chat. I see you are chatting about card benefits.
Amex Rep: Starting August 2020, selected Card Members can a earn statement credits for eligible travel purchases when they book travel through American Express Travel, amextravel.com, or by calling the number on the back of their eligible Card.
Me: Awesome
Amex Rep: So make a booking through American Express Travel, amextravel.com, or by calling the number on the back of your card.
Me: and what is the statement credit I can earn?
Amex Rep: Maximum credit you may earn $200
Me: OK, so if I spend $200 through American Express travel or amextravel.com, I will get a $200 statement credit?
Amex Rep: That's correct.
Now TBH, he said selected cardmembers and I didn't specifically ask for him to confirm 100% that I was included in these selected cardmembers, because by that point he had already basically said I was eligible and I didn't want to undo it. Assuming the unlikely scenario that I wasn't targeted and he had mistakenly confirmed I was eligible for the credit without checking, this chat would be enough to convince amex to give me the credit after I had made the $200 spend, right?
#55
Join Date: Feb 2012
Posts: 4,477
I asked a chat agent as well. Being uncomfortable with vague statements, I asked the agent to check if my card has the credit. After some delay to research my account, the agent returned with the general offer terms, and an explicit statement "Your card is eligible". Any further questions about the credit should be directed to AmEx Platinum Travel.
So far it sounds encouraging, and consistent with mia's suggestion that there may still be technical glitches.
So far it sounds encouraging, and consistent with mia's suggestion that there may still be technical glitches.
#56
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
I asked a chat agent as well. Being uncomfortable with vague statements, I asked the agent to check if my card has the credit. After some delay to research my account, the agent returned with the general offer terms, and an explicit statement "Your card is eligible". Any further questions about the credit should be directed to AmEx Platinum Travel.
So far it sounds encouraging, and consistent with mia's suggestion that there may still be technical glitches.
So far it sounds encouraging, and consistent with mia's suggestion that there may still be technical glitches.
#57
Join Date: Feb 2012
Posts: 4,477
Perhaps they're undecided on the details, i.e. who's eligible ("selected" members vs all within the stated renewal window), and the exact expenses covered. Banks don't offer benefits without detailed T&C, and whatever I've read so far is insufficient. But I'm ok with waiting for the details, and encouraged that the chat agent confirmed eligibility. Thanks to mia for the idea.
#59
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,075
I'd like to be encouraging, but it looks to me that there is a virtual switch Amex must flip for a Plat cardholder to get this $200 credit. If you didn't get an email about it, and you don't see the notice on the bottom-right of the screen when you log in (copied below), I suspect you are not yet eligible for the credit. This is still pretty new, so the agents might not be familiar enough with it to know how to check eligibility and make an ineligible account eligible.
#60
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
I'd like to be encouraging, but it looks to me that there is a virtual switch Amex must flip for a Plat cardholder to get this $200 credit. If you didn't get an email about it, and you don't see the notice on the bottom-right of the screen when you log in (copied below), I suspect you are not yet eligible for the credit. This is still pretty new, so the agents might not be familiar enough with it to know how to check eligibility and make an ineligible account eligible.