Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Apr 2, 2018, 9:06 am
#601
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
I think there is confusion because you have some unstated insight into American Express's Platinum marketing strategy -and- the specific reasons that the Mercedes co-branded cards are being discontinued. Perhaps you could summarize what you know , and how you know it?
Apr 2, 2018, 10:08 am
#602
Join Date: Nov 2015
Location: New york, NY
Programs: Korean Air Morning Calm, Hertz President's Circle, Avis Preferred Plus and IHG Spire Ambassador
Posts: 137
I'm not sure what you mean by "unstated insight" into the AMEX marketing strategy. The Uber credit was highly marketed as one its key perks. I believe that this is one indication that AMEX is preparing for a tech/sharing economy. You think the Uber credit will be eliminated and the AF just remains at 550 at year-end and things revert to status-quo -- like removing the companion ticket benefit 10 years ago. Perhaps you could summarize what you know, and how you know it?
Last edited by Finance_underling; Apr 2, 2018 at 10:18 am
Apr 2, 2018, 10:26 am
#603
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I was just responding to your rant about your younger employees/co-workers and how you like to pay them well because they're skilled. What I'm saying about AMEX and their Uber credit is actually relevant to the topic.
You're not reading the posts thoroughly, nor are you thinking about the context. If you did either, you wouldn't conveniently ignore the fact that the Sapphire Reserve completely changed the AMEX Platinum strategy. If you actually did read back, then you would have read that I mentioned "affluent millenials" as the AMEX Platinum target group. What I'm saying (which you then supported yourself) is that AMEX believes that I am a minority and that the benefits of the card will continue to diverge from my needs. Thus, I mentioned the discontinued Mercedes Platinum card several times. There's a real counterpoint.
I will stand by my argument that AMEX will not remove the Uber credit, nor will they keep the AF at 550 if they do without a viable substitute. I have no clue what you're trying to argue. That (1) your millenial employees are competent and drive cars. Therefore (2a) you pay them well for their work and (2b) the trend for millenials is to own cars than rely on Uber? Try to make the connection back to the topic. And provide some "evidence" that doesn't involve your well-paid employees who drive Toyotas...even Mercedes.
You're not reading the posts thoroughly, nor are you thinking about the context. If you did either, you wouldn't conveniently ignore the fact that the Sapphire Reserve completely changed the AMEX Platinum strategy. If you actually did read back, then you would have read that I mentioned "affluent millenials" as the AMEX Platinum target group. What I'm saying (which you then supported yourself) is that AMEX believes that I am a minority and that the benefits of the card will continue to diverge from my needs. Thus, I mentioned the discontinued Mercedes Platinum card several times. There's a real counterpoint.
I will stand by my argument that AMEX will not remove the Uber credit, nor will they keep the AF at 550 if they do without a viable substitute. I have no clue what you're trying to argue. That (1) your millenial employees are competent and drive cars. Therefore (2a) you pay them well for their work and (2b) the trend for millenials is to own cars than rely on Uber? Try to make the connection back to the topic. And provide some "evidence" that doesn't involve your well-paid employees who drive Toyotas...even Mercedes.
Here was my original argument, which I believe to be quite relevant to the conversation re: what might happen to the Uber credit and, in turn, what might happen with the AF for the Plat Amex and/or other benefits of the card:
Amex will weigh the cost of the Uber partnership vs. the cost of lost business if they let it go. They of course know exactly how many people use it, to what extent, and how the benefit did or did not influence new sign ups and/or retention.
Just because a few of us on FT don't like whatever decision they end up making doesn't mean it's not a good business decision.
My guess is that they have enough customers who are either sticky to the brand or will simply remain due to inertia that dropping the benefit, not changing the AF, and not immediately adding a new benefit is a very likely outcome.
Just because a few of us on FT don't like whatever decision they end up making doesn't mean it's not a good business decision.
My guess is that they have enough customers who are either sticky to the brand or will simply remain due to inertia that dropping the benefit, not changing the AF, and not immediately adding a new benefit is a very likely outcome.
The new Plat card targeted millenials who likely won't drive cars (Mercedes Platinum card anyone?). They do not post on FT either. It's not only the cost of lost business, but also future business. Eliminating the benefit would not be a good business decision in the Sapphire Reserve era.
- You would like to count on a series of tangential assumptions and "very likely" beliefs about Amex marketing, the Chase Reserve, and millenials to draw the conclusion that Amex will not end the Uber credit, or if they do, they will either add a substitute benefit or lower the AF.
- I would like to count on a single common-sense assumption that Amex collects, maintains, and analyzes its own product data in order to make good business decisions to draw the conclusion that Amex will make what it believes to be the best business decision for itself, regardless of whether random people on an internet message board like it or not.
As you said, we can reconvene in December.
And, BTW, my "even Mercedes" comment was mostly in jest. I appreciate their vehicles and am happy that you own one. Personally, I can't stand their design style. But that's for another day and another forum.
Apr 2, 2018, 10:26 pm
#604
Join Date: Jan 2014
Location: TYS/BNA/ATL
Programs: UR, TYP, MR, C1, AA, UA, WN, BA, AS, AV, AC, Choice, Hyatt, IHG, Hilton, Wyndham, Marriott
Posts: 1,978
It's a long term bug of Uber app. It had it for ages. I was complaining to support, but then figured out how to get my credits back. Close the app, then reopen it again, and credit will appear.
Apr 3, 2018, 9:41 am
#605
Join Date: Nov 2015
Location: New york, NY
Programs: Korean Air Morning Calm, Hertz President's Circle, Avis Preferred Plus and IHG Spire Ambassador
Posts: 137
You raised the issue of millenials, who does and doesn't drive cars, and a still-not-clearly-explained reference to the M-B Platinum card without really stating a clear line of reasoning or conclusion. Then we had a very confusing and roundabout exchange in which we both eventually got back to our primary arguments:
- You would like to count on a series of tangential assumptions and "very likely" beliefs about Amex marketing, the Chase Reserve, and millenials to draw the conclusion that Amex will not end the Uber credit, or if they do, they will either add a substitute benefit or lower the AF.
- I would like to count on a single common-sense assumption that Amex collects, maintains, and analyzes its own product data in order to make good business decisions to draw the conclusion that Amex will make what it believes to be the best business decision for itself, regardless of whether random people on an internet message board like it or not.
As you said, we can reconvene in December.
And, BTW, my "even Mercedes" comment was mostly in jest. I appreciate their vehicles and am happy that you own one. Personally, I can't stand their design style. But that's for another day and another forum.
- You would like to count on a series of tangential assumptions and "very likely" beliefs about Amex marketing, the Chase Reserve, and millenials to draw the conclusion that Amex will not end the Uber credit, or if they do, they will either add a substitute benefit or lower the AF.
- I would like to count on a single common-sense assumption that Amex collects, maintains, and analyzes its own product data in order to make good business decisions to draw the conclusion that Amex will make what it believes to be the best business decision for itself, regardless of whether random people on an internet message board like it or not.
As you said, we can reconvene in December.
And, BTW, my "even Mercedes" comment was mostly in jest. I appreciate their vehicles and am happy that you own one. Personally, I can't stand their design style. But that's for another day and another forum.
Waiting to see the result in December sounds fair.
Apr 4, 2018, 4:23 am
#606
Suspended
Join Date: Oct 2011
Location: LAX
Programs: AAdvantage EXPLAT, Hilton Diamond, SPG/Marriott Gold, IHG Platinum, Citi Exec MC, Amex Plat
Posts: 1,443
And I’m a millennial who has never stayed in an AirBnB, doesn’t tweet, doesn’t do much social media, exploits the heck out of the benefits of my many credit cards, and holds top tier status with AA and Hilton. I guess I’m really a minority of my generation...
Apr 5, 2018, 8:02 am
#607
Join Date: Nov 2015
Location: New york, NY
Programs: Korean Air Morning Calm, Hertz President's Circle, Avis Preferred Plus and IHG Spire Ambassador
Posts: 137
Do you happen to drive a "Toyota, Tesla, or even a Mercedes"?
Apr 5, 2018, 1:04 pm
#608
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Apr 5, 2018, 9:49 pm
#609
Join Date: Aug 2000
Location: Salt Lake City
Programs: Delta, Hertz, Hilton, Marriott
Posts: 4,921
I didn't use to use Uber every month, but now I usually think "I've got a credit, so why not" and have been using the service kind of regularly.
Apr 6, 2018, 4:41 am
#610
Join Date: Apr 2010
Posts: 309
Is it confirmed that the Uber credit is only given when the ride is taken in the USA?
Apr 6, 2018, 5:35 am
#611
Join Date: May 2013
Posts: 378
The credit is given each month every month. It is applied to rides only in US.
Apr 6, 2018, 5:20 pm
#612
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
May 7, 2018, 10:58 am
#613
Join Date: Dec 2001
Location: Carlsbad,CA USA
Programs: Marriott Bonvoy Titanuim/Lifetime Platinum, Hilton Gold, United Silver
Posts: 1,534
Uber Eats Credit with Platinum Card
Are people still getting their $15 credit when using Uber Eats this month? The credit did not show on my account and when I did a chat with AMEX they said it was not valid for Uber Eats but after going back and forth was told I would get a courtesy credit this time. Was also told the credit comes from Uber not AMEX.
If anyone has wording from AMEX that says it is good for Uber Eats can they please send me the link.
Thank You
If anyone has wording from AMEX that says it is good for Uber Eats can they please send me the link.
Thank You
May 7, 2018, 11:29 am
#614
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
Try this link:
https://online.americanexpress.com/u...ct=true#detail
https://online.americanexpress.com/u...ct=true#detail
Uber Rides with Platinum
Only Basic Card Members on a Platinum card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card
Only Basic Card Members on a Platinum card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card
May 7, 2018, 4:34 pm
#615
Join Date: May 2011
Posts: 29
Are people still getting their $15 credit when using Uber Eats this month? The credit did not show on my account and when I did a chat with AMEX they said it was not valid for Uber Eats but after going back and forth was told I would get a courtesy credit this time. Was also told the credit comes from Uber not AMEX.
If anyone has wording from AMEX that says it is good for Uber Eats can they please send me the link.
Thank You
If anyone has wording from AMEX that says it is good for Uber Eats can they please send me the link.
Thank You
From personal experience, do not waste your time with the Chat feature on AmEx. Many of the Chat CSRs have no idea what they are doing. Every time I have called in with a issue, the phone CSR has resolved it during the call. Last time I used chat to ask about my missing Global Entry reimbursement, the Chat CSR kept quoting me the CBP processing time for a Global Entry application even after I repeatedly said that was not the issue...