Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Oct 30, 2018, 10:46 pm
#691
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,792
Ordered Uber Eats tonight to kill off the October credits and there doesn't seem to be a difference in how they're being applied, at least on Android. Just make sure the bright green CREDITS toggle is selected, same as always in Uber Eats. Email receipt said my Uber Cash had been charged the full amount and then I checked in the Uber app and my Amex credits were wiped first and then $1 from the rest of the balance since my order was just above what I had remaining in Amex credits.
Had some really tasty Indian food from a restaurant I'm usually too lazy to go to for dinner ^ Lamb vindaloo, naan, and samosas. Yum yum yum.
Had some really tasty Indian food from a restaurant I'm usually too lazy to go to for dinner ^ Lamb vindaloo, naan, and samosas. Yum yum yum.
Nov 2, 2018, 10:12 pm
#692
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
AMEX Uber benefit showed up as Ibrr Cash. <sigh>
Nov 12, 2018, 10:25 am
#693
Join Date: Feb 2013
Posts: 1,818
I entered a gift card into my Uber account this month ($25 for November). Now in addition to my Amex Plat credit ($15), which is the priority they will use first (assuming the ride is less than $15)?
Nov 26, 2018, 2:35 pm
#695
Join Date: Jan 2010
Location: BOS
Programs: DL GM
Posts: 300
Is anyone else having problems using their Amex Credit as Uber Cash?
I can see $15 of Uber Cash in my account, but when I try to select a ride I don't see anything that says "Uber Cash" as a payment option - only my credit cards and Android Pay. I took an Uber home from the airport last night, and wasn't able to use the Uber Cash. When I message Uber support they just reply with a form response that says "To use Uber Cash, please make sure that you select it as your payment option before requesting your ride." I've sent them several screen shots showing that Uber Cash doesn't show up as a payment option, but they keep just sending that same form response :/
Has anyone had any luck complaining to Amex about the Uber relationship? I feel like every time I take a ride, it's a struggle to actually apply the Amex credits.
I can see $15 of Uber Cash in my account, but when I try to select a ride I don't see anything that says "Uber Cash" as a payment option - only my credit cards and Android Pay. I took an Uber home from the airport last night, and wasn't able to use the Uber Cash. When I message Uber support they just reply with a form response that says "To use Uber Cash, please make sure that you select it as your payment option before requesting your ride." I've sent them several screen shots showing that Uber Cash doesn't show up as a payment option, but they keep just sending that same form response :/
Has anyone had any luck complaining to Amex about the Uber relationship? I feel like every time I take a ride, it's a struggle to actually apply the Amex credits.
Nov 27, 2018, 12:10 am
#697
Join Date: Dec 2017
Posts: 46
Is anyone else having problems using their Amex Credit as Uber Cash?
I can see $15 of Uber Cash in my account, but when I try to select a ride I don't see anything that says "Uber Cash" as a payment option - only my credit cards and Android Pay. I took an Uber home from the airport last night, and wasn't able to use the Uber Cash. When I message Uber support they just reply with a form response that says "To use Uber Cash, please make sure that you select it as your payment option before requesting your ride." I've sent them several screen shots showing that Uber Cash doesn't show up as a payment option, but they keep just sending that same form response :/
Has anyone had any luck complaining to Amex about the Uber relationship? I feel like every time I take a ride, it's a struggle to actually apply the Amex credits.
I can see $15 of Uber Cash in my account, but when I try to select a ride I don't see anything that says "Uber Cash" as a payment option - only my credit cards and Android Pay. I took an Uber home from the airport last night, and wasn't able to use the Uber Cash. When I message Uber support they just reply with a form response that says "To use Uber Cash, please make sure that you select it as your payment option before requesting your ride." I've sent them several screen shots showing that Uber Cash doesn't show up as a payment option, but they keep just sending that same form response :/
Has anyone had any luck complaining to Amex about the Uber relationship? I feel like every time I take a ride, it's a struggle to actually apply the Amex credits.
(just brain storming but the prev post is also correct in that other posters recently have had problems)
Nov 27, 2018, 12:35 am
#698
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I completely missed this change with the Amex credit and would have wasted October’s credit if Uber hadn’t made a 1 time Rollover to November. I appreciate that they did that but hate this new system.
Nov 27, 2018, 6:43 am
#699
Join Date: Jan 2010
Location: BOS
Programs: DL GM
Posts: 300
Uber Support has finally admitted that there is an "issue" (they won't admit it's a bug) and they are looking into it. We'll see if they can fix it before the credit expires.
Frankly, I'll be traveling much less next year and I'll be traveling with a child (and I'm not paying $29 to guest them into the Sky Club).
Between that and the Uber frustrations, I may end up dropping the Amex platinum.
Nov 27, 2018, 2:32 pm
#700
Join Date: May 2005
Location: Los Angeles
Posts: 600
Not sure how old your child is, but have you considered adding him/her as an AU under your card so he/she can get into Sky Club?
Nov 27, 2018, 2:51 pm
#701
Join Date: Dec 2009
Location: USA
Posts: 1,153
AUs have to be at least 13 years old.
Last edited by FlyingHighlander; Nov 27, 2018 at 2:58 pm
Nov 28, 2018, 8:44 am
#703
Join Date: Feb 2014
Location: PHL, LHR
Posts: 219
Yeah, it's the most up-to-date version of the app.
Uber Support has finally admitted that there is an "issue" (they won't admit it's a bug) and they are looking into it. We'll see if they can fix it before the credit expires.
Frankly, I'll be traveling much less next year and I'll be traveling with a child (and I'm not paying $29 to guest them into the Sky Club).
Between that and the Uber frustrations, I may end up dropping the Amex platinum.
Uber Support has finally admitted that there is an "issue" (they won't admit it's a bug) and they are looking into it. We'll see if they can fix it before the credit expires.
Frankly, I'll be traveling much less next year and I'll be traveling with a child (and I'm not paying $29 to guest them into the Sky Club).
Between that and the Uber frustrations, I may end up dropping the Amex platinum.
Nov 28, 2018, 9:42 am
#704
Join Date: Jan 2010
Location: BOS
Programs: DL GM
Posts: 300
Not sure what the issue is... My integration (OSX) is seemless and instant on the 1st of each month. My first $15 is immediately deducted from the credit. To not use the credit when it's available, I'd basically have to go out of my way to select an alternate payment method.
A few months ago I noticed that my credit wasn't being applied for a couple of rides - so I had to fight with customer support to get the credit applied. Since then I had to make sure that the "use Amex Credits" toggle was selected before choosing a ride - and when the ride request would time out or error or the driver would cancel on me, then I would have to go back and make sure I selected the Amex Credits again.
Then there was the whole change to Uber Cash mentioned earlier in this thread. Of course, my App shows I have an Uber Cash balance, but doesn't show it as an available payment method :/
Last edited by yaychemistry; Nov 28, 2018 at 9:42 am Reason: clarity
Nov 29, 2018, 5:50 pm
#705
Join Date: Nov 2004
Programs: AA Plat, BA Gold
Posts: 6
Uber VIP in NYC
I created an Uber account over the weekend. AMEX promises VIP status on Uber (for what its worth) . I did not receive this exhalted status. After going back and forth with Uber I was informed there is currently no VIP status on Uber. Customer service at AMEX was not interested in this issue (they told me it is an issue between me and Uber). At this point, I'm just wondering if there is, in fact, no VIP status on Uber at the present time.
Thanks
Thanks