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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Mar 27, 2017, 10:02 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RedSun

American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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USA personal Platinum Uber $200/year credit (2017-2019)

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Old Dec 1, 2018, 8:11 pm
  #721  
 
Join Date: Jul 2010
Posts: 1,224
Originally Posted by Diplomatico
$35 is the correct amount. $15/month x 12 = $180 plus a $20 bonus in December = $200 in annual credits.
Damn, totally thought it was just $25 in December...so $35 is great! Will definitely be used!
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lax01 is offline  
Old Dec 1, 2018, 8:24 pm
  #722  
 
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Originally Posted by Gig103

I do not see a pickup option, is that in select markets? I don't see it on the Uber FAQ either. Although last night I scored a $1.49 delivery from a sports bar very close to the house!

.
I see it on the "headline bar" at the top of the app. Choice of delivery or pick-up. (Don't know if it's location restricted.)
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Old Dec 2, 2018, 9:44 am
  #723  
 
Join Date: Feb 2014
Posts: 291
Originally Posted by Gig103
I do not see a pickup option, is that in select markets? I don't see it on the Uber FAQ either. Although last night I scored a $1.49 delivery from a sports bar very close to the house!
Looked at the email they sent and it did mention that this is a pilot. No mention of what markets it's in or eta on wider rollout though.
GiantCow is offline  
Old Dec 2, 2018, 10:56 am
  #724  
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Originally Posted by Diplomatico
Are you outside of the US, by chance? My account remained in the "old set up" while I was in Asia; when I returned, Uber Cash format appeared.
Nope - haven't left the country for months. On android, with latest update, as of a couple of days ago when I booked a ride it was exactly the same experience as always.
Points Scrounger is offline  
Old Dec 2, 2018, 9:40 pm
  #725  
 
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Originally Posted by rooivalk
Data point: Automatically added and it does autoprioritize Amex credits over gift card credits.
Ditto. As long as you have Uber Cash selected, the expiring AMEX credit is automatically used first.

AMEX with expiration date > Gift Cards > Visa credits.
Segments is online now  
Old Dec 3, 2018, 9:29 pm
  #726  
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Join Date: Apr 2001
Location: NYC
Posts: 27,237
Originally Posted by Segments
Just received an email from Uber at 5 pm today defining how to access your AMEX credit via Uber Cash and a reminder that it still expires. Doesn’t speak to whether they auto prioritize expiring credits ahead of gift card balance within Uber Cash.
I got a similar email about an hour ago, but it also indicated that they were rolling over unused November credits into December. Presumably there were a lot of complaints from people about the awful implementation of the benefit via Uber Cash.
We noticed you had an unused balance of $15 from your Amex Benefit in Uber Cash that expired November 30. Uber Cash is the new way to use your Amex Benefit. Since you're new to Uber Cash, we’re giving you another month to explore how to use it.

We've made a one-time rollover for this unused balance from last month. This is in addition to your monthly Amex Benefit and will be valid through December 31.
I had also called Amex earlier today to complain / dispute the credit card charge for my 11/30 ride. He walked me through how to apply a promotion to a past ride, but it didn't work because of the added tip (I suspect it may not have worked since the credit had expired as well). I'm supposed to get a $15 statement credit for that (separate from the Uber rollover), although it hasn't shown up yet, even as pending. Hmm.
ijgordon is offline  
Old Dec 5, 2018, 9:53 am
  #727  
 
Join Date: Apr 2014
Posts: 1,639
Anyone know if Amex credits can be used for Lime scooters now? I haven't tried booking one
ucdtim17 is offline  
Old Dec 5, 2018, 10:09 am
  #728  
 
Join Date: Sep 2015
Location: SFO
Posts: 3,881
Originally Posted by Points Scrounger
I still see no Uber Cash on my account; same set up as always.
Same here.
Troopers is offline  
Old Dec 5, 2018, 10:19 am
  #729  
 
Join Date: Apr 2009
Location: SFO
Programs: UA 1K/MM, AA GLD
Posts: 1,709
Originally Posted by Points Scrounger
I still see no Uber Cash on my account; same set up as always.
Originally Posted by Troopers
Same here.
I had to do an uninstall/reinstall to start seeing Uber Cash on my account.
rob_flies_ua is offline  
Old Dec 5, 2018, 10:25 am
  #730  
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Re-installed just now with no difference.
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Old Dec 5, 2018, 11:16 am
  #731  
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Still waiting for my December credits to post.
ijgordon is offline  
Old Dec 5, 2018, 11:17 am
  #732  
 
Join Date: Jul 2010
Posts: 1,224
Apparently AMEX/Uber is letting you rollover the November credit from November into December...

https://www.doctorofcredit.com/ameri...ng-rolled-over
lax01 is offline  
Old Dec 5, 2018, 11:18 am
  #733  
 
Join Date: Mar 2012
Posts: 55
I believed the issue is resolved by deleted and readding the Plat cards.
viraldemos is offline  
Old Dec 5, 2018, 11:21 am
  #734  
 
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
The current topic is a classic example of why I rarely update apps that work fine and do what I need them to do. I'm still on an old version of the Uber app and don't have to deal with the "Uber Cash" nonsense. Credits post each month and I consume them in the "old way"

I'm sure at some point I'll be forced to update the app, but until then no real need to do so.

Regards
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scubadu is offline  
Old Dec 5, 2018, 11:34 am
  #735  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
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Posts: 6,194
Originally Posted by ijgordon
Still waiting for my December credits to post.
Remove the card from your Uber account; close the app. Re-open the app and add the card back as a method of payment. Credits will (probably) then appear.
Diplomatico is offline  


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