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-   American Express | Membership Rewards (https://www.flyertalk.com/forum/american-express-membership-rewards-410/)
-   -   USA personal Platinum Uber $200/year credit (2017-2019) (https://www.flyertalk.com/forum/american-express-membership-rewards/1832025-usa-personal-platinum-uber-200-year-credit-2017-2019-a.html)

odin99 Apr 5, 17 11:05 pm

anyone fail to have their march credit work out even with a linked plat card? I took a ride on march 31st after correctly linking my card, but never got the credit. uber's support is beyond frustration.

they just keep replying "We apologize for the inconvenience with this as well as the misunderstanding. Our team is aware of this issue and we're working hard to resolve it as quickly as we can. Thanks for your patience." the ticket is marked "closed" in the email, which is infuriating.

i've gotten that response 6 times. any suggestions. just reached out on twitter, but no response from uber support or amex in 2 hrs.

gooselee Apr 6, 17 6:49 am


Originally Posted by odin99 (Post 28136130)
anyone fail to have their march credit work out even with a linked plat card? I took a ride on march 31st after correctly linking my card, but never got the credit. uber's support is beyond frustration.

they just keep replying "We apologize for the inconvenience with this as well as the misunderstanding. Our team is aware of this issue and we're working hard to resolve it as quickly as we can. Thanks for your patience." the ticket is marked "closed" in the email, which is infuriating.

i've gotten that response 6 times. any suggestions. just reached out on twitter, but no response from uber support or amex in 2 hrs.

Did you definitely have the credit toggled ON in payment options? You must both have your card correctly linked, AND have the use of credits turned on for them to apply.

I do agree that Uber CS seems to be failing WRT the Amex credits.

acrophobia Apr 6, 17 7:28 am


Originally Posted by gooselee (Post 28133882)
This. If you go into payment options there's a toggle.

Also, I already had separate Business and Personal profiles set up. My Business profile defaulted to have the credit toggled off, and my Personal profile defaulted to having it turned on.

A fair amount of discussion on this upthread.

Thanks. Can you describe where in the app I can set the deafualt to not apply the credit in my business profile? When I go into payment options, all I see is the option to select one of the three cards I have linked to my account and a note saying that I am enrolled in the Platinum card benefit. I don't see a place to toggle off the credit.

mingw Apr 6, 17 7:45 am


Originally Posted by gooselee (Post 28137248)
Did you definitely have the credit toggled ON in payment options? You must both have your card correctly linked, AND have the use of credits turned on for them to apply.

doesn't look I have this option.
I linked both MB and regular PLT, only 1 $15 credit showed up, don't know from which one. both have option to use get 2x MR or pay with MR points, but no use credit option.

gooselee Apr 6, 17 7:55 am


Originally Posted by acrophobia (Post 28137415)
Thanks. Can you describe where in the app I can set the deafualt to not apply the credit in my business profile? When I go into payment options, all I see is the option to select one of the three cards I have linked to my account and a note saying that I am enrolled in the Platinum card benefit. I don't see a place to toggle off the credit.

Mine just started off that way on 3/30. I don't know how to set the default and also...see below.


Originally Posted by mingw (Post 28137482)
doesn't look I have this option.
I linked both MB and regular PLT, only 1 $15 credit showed up, don't know from which one. both have option to use get 2x MR or pay with MR points, but no use credit option.

And now this is how mine is showing. :mad:

I used to have the toggle on/off for the credit on the Payment Options screen, but now Uber app shows Amex Benefits but no credit (and IIRC, it will only show the toggle if the credits are actually available).

Oddly, the credit still shows up on my UberEATS app. Will probably use that today before it disappears.

ETA: Just downloaded an app update (Android) and the credits appear again. Here's how to view them (again, my reference is Android):
- Open app.
- Choose destination.
- Tap on your Business or Personal profile under the car type options (just above the black Request button)
- Tap Payment Options
- On the Payment Options screen, you'll see all the CCs you have listed on your profile, and if you have credits available, you'll see those at the bottom of the screen along with a slider to turn them on or off.

mia Apr 6, 17 8:00 am


Originally Posted by odin99 (Post 28136130)
..."Our team is aware of this issue and we're working hard to resolve it as quickly as we can."...


Originally Posted by gooselee (Post 28137521)
And now this is how mine is showing. :mad:

Perhaps there really is a broad software issue, and perhaps Uber is aware of it, and working on it, and closing individual tickets because it isn't an individual problem.

wonderbret Apr 6, 17 8:43 am

The opposite happened to me this month...
 
I'm posting as a data point, not as a complaint. After using the $15 in March on an Uber ride, I opened my app 2 days ago (4/4) and saw $30 in credit sitting there (thought it was odd but was at a business dinner and somewhat inebriated so didn't really care). I took a ride just over $15 and as I open my app now, I still have >$14 in credits left. No other credits/promos/referrals earned anytime recently so it's not a stacking thing.

No idea what is going on but at least it worked to my benefit.

joefouche Apr 6, 17 9:25 am

Watch those cards
 
PSA: I added my Platinum to Uber yesterday afternoon without issues, and while it could be a coincidence, I had hundreds of $ in online fraud charges by that evening. Hoping the reissue is at least the metallic card...

Juanefny Apr 6, 17 9:53 am


Originally Posted by seawolf (Post 28136098)
Doesn't appear to be the case any more. No VIP comes up for me in DC.

Does the VIP option come up in any city?

ucdtim17 Apr 6, 17 10:01 am


Originally Posted by acrophobia (Post 28137415)
Thanks. Can you describe where in the app I can set the deafualt to not apply the credit in my business profile? When I go into payment options, all I see is the option to select one of the three cards I have linked to my account and a note saying that I am enrolled in the Platinum card benefit. I don't see a place to toggle off the credit.

I also just see Payment options, then Credits section below that listing the $15 credit. No toggle. Haven't tried to use it but I hope it will automatically apply when I get a ride later this month.

seawolf Apr 6, 17 1:34 pm


Originally Posted by Juanefny (Post 28138045)
Does the VIP option come up in any city?

Some markets don't have VIP program.

gooselee Apr 6, 17 1:44 pm


Originally Posted by Juanefny (Post 28138045)
Does the VIP option come up in any city?

I have it in ATL.

seawolf Apr 6, 17 2:07 pm


Originally Posted by joefouche (Post 28137910)
PSA: I added my Platinum to Uber yesterday afternoon without issues, and while it could be a coincidence, I had hundreds of $ in online fraud charges by that evening. Hoping the reissue is at least the metallic card...

And you haven't use the card anywhere else? I had about 4-5 cards linked to Uber in past 12 months including the AMEX on March 29. No fraudulent issues with any of them.

Juanefny Apr 6, 17 2:46 pm


Originally Posted by gooselee (Post 28139163)
I have it in ATL.

I see it now when I attempt a dummy booking in ATL. Any benefit with uber VIP?

gooselee Apr 6, 17 2:58 pm


Originally Posted by Juanefny (Post 28139430)
I see it now when I attempt a dummy booking in ATL. Any benefit with uber VIP?

AFAIK, VIP just guarantees you a driver with a 4.8 rating or above.

The downside is that since there are fewer drivers with that rating, it can *sometimes* take you longer to get a ride. Not really an issue in high-traffic areas.


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