Jan 24, 2019, 7:51 am
Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
Mar 3, 2019, 5:23 pm
#1681
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I was just curious because one Amex lounge access policy change went into effect in late January and was news to me; and since then I was wondering if the lounge access policy change date had been changed or if there was perhaps a phased implementation going on to further restrict lounge access than what I thought was coming in one bite later this month.
Mar 3, 2019, 5:25 pm
#1682
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
No, it looks as if I simply mis-remembered the date when I wrote that post. Sorry for the confusion.
Mar 4, 2019, 8:39 am
#1683
Join Date: Nov 2010
Programs: HH, Asiana club, Elevated, Skymiles, Fairmont President's Club
Posts: 42
Current AF is $550 for personal card, and probably higher next year.
Mar 4, 2019, 9:00 am
#1684
Join Date: Nov 2010
Programs: HH, Asiana club, Elevated, Skymiles, Fairmont President's Club
Posts: 42
Eventually Amex will have to tweak Platinum benefits as a way to retain cardmembers.
Mar 4, 2019, 10:06 am
#1685
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
I can see having a Plat plus one of the other two, but why would anyone have all three? And why would people drop the Plat to have the other two? I don’t see Citi or Chase building airport lounges.
Mar 5, 2019, 11:49 am
#1686
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
2. I don't know if it was the United app or T-Mobile, but everything was really slow. It took quite a while to go through the change process. And she was not clear at first about what exactly the issue was ("your flight departs at 7, you can't come in" when my flight departed at 1845 (leading to some confusion about that part), with no explanation as to why I couldn't come in for about 30 seconds of back and forth discussion).
I don't t see what the problem is. Since you were denied access before 3/22, I assume the lounge is getting close to capacity. Amex is enforcing the 3 hour rule when it reaches capacity so that people who have flights within 3 hours can use it.
When the lounge is that crowed, may be you should use the United lounge so you can change your flight in comfort.
When the lounge is that crowed, may be you should use the United lounge so you can change your flight in comfort.
This policy is so easy to get around I'm surprised they bother with it.
IMO, the CSR is a much better card. I have the Plat primarily for Centurion access. After $200 in Uber credits and $200 in airline credits, $150 is a small price to pay for Centurion access. It's the only reason I keep the card.
Mar 5, 2019, 11:58 am
#1687
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,790
It wasn't that crowded. They have signs up everywhere now (as I sit here again, remembering I'd posted this last week, but never followed up) explaining the 3 hour limit.
And then they're going to buy a refundable ticket departing sooner, check in to the lounge, and cancel it.
This policy is so easy to get around I'm surprised they bother with it.
I've not had any problem accessing on arrival even when the lounge is busy, but not at full capacity.
And yes people can buy a refundable tix just to access the lounge. That's not unique to Amex, but seriously though, I have much better things to do in life that to buy/cancel tix just to access a lounge for free food.
Mar 6, 2019, 6:31 pm
#1688
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,795
Living in NYC now the no arrival rule will sting a bit. LGA is never really over crowded, and I have to walk past it on my way out. It's nice to grab some food and a drink before heading home. No issues accessing it on arrival today, or a few weeks ago. Of course in LGA fashion the elevators were acting funky and and UA employee and I thought we were stuck in the elevator for a moment. I left via the stairs though.
Mar 10, 2019, 3:50 pm
#1689
Join Date: Oct 2007
Location: EDSB
Programs: TK elite & BA Gold
Posts: 263
Hi!
What about guests which are on a different flight and this flight is departing in 4 or 5 hours from the intended lounge entry?
Do guests have to follow the "3-hours-rule" as well?
Nothing written down AFAIK.
Thanks for help!
What about guests which are on a different flight and this flight is departing in 4 or 5 hours from the intended lounge entry?
Do guests have to follow the "3-hours-rule" as well?
Nothing written down AFAIK.
Thanks for help!
Mar 10, 2019, 3:53 pm
#1690
Join Date: Nov 2017
Programs: AS 100K, HH Diamond, SPG/Marriott Gold
Posts: 189
I've seen someone's guest turned away for being on a different flight (without looking at time of departure). That being said, 90+% of the time if I bring a guest they don't even look at the guest BP.
Mar 10, 2019, 4:04 pm
#1691
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
guests may not enter or remain in the lounge unless accompanied in the lounge by the Card Member.
Mar 10, 2019, 4:25 pm
#1692
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,669
Mar 10, 2019, 4:31 pm
#1693
Join Date: Jan 2005
Location: San Francisco, California
Programs: Amex Centurion, United Global Services
Posts: 847
I don't understand why people are so determined to game the system, buying tickets they can cancel, etc. Why not just vote with your wallet and go elsewhere? Sounds like the service isn't for you.
Such entitlement in here. If you feel you have been so legally wronged, start a class-action lawsuit. If you are just upset because they changed the rules to something that doesn't cater to your whims, go elsewhere. Walk. Nobody is holding you hostage. Stop giving them your money. If a restaurant stops serving my favorite dish, I adjust or go elsewhere.
The thread seemed to start legitimate about overcrowding concerns but seems to have devolved into talk of how to "game" the system and about how the world is unfair. Sheesh.
Last edited by DMSFCA; Mar 10, 2019 at 4:53 pm
Mar 10, 2019, 4:43 pm
#1694
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
I said this before to another poster: you seem to be assuming that most people are cheaters, and as a result, they needn't/shouldn't bother with a new rule. I don't think most people are willing to go that far just to get into the lounge. Some people will, but I highly suspect that most won't.
Mar 10, 2019, 6:03 pm
#1695
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,669
I said this before to another poster: you seem to be assuming that most people are cheaters, and as a result, they needn't/shouldn't bother with a new rule. I don't think most people are willing to go that far just to get into the lounge. Some people will, but I highly suspect that most won't.