Jan 16, 2015, 2:56 pm
Last edit by: mia
This thread is a continuation of a discussion which started HERE
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
ARIA Sky Suites
Upgrades: typically to a better view
Breakfast: room service, buffet or cafe, $30 per person, per day
$100 Spa: covers spa treatments (no longer includes salon)
$5.60 resort wifi fee taken off per day
Bellagio
Upgrades: one level typical; sometimes Junior Suite (really just a corner room with a little more space)
Breakfast: 2 X $30 credits per day; Cafe Bellagio, The Buffet, Palio, Cafe Gelato or Pool Cafe
$100 Property Credit - Dining: The Buffet, Cafe Bellagio, FIX, Harvest, LAGO, Lily Bar, Jasmine, Michael Mina or Petossian Bar. Spa or Salon services - no merchandise.
Four Seasons
Upgrades: typically one level
Breakfast: room service or Verandah - $60 a day
$100 Spa: Expensive services doesn't get you far.
Mandarin Oriental
Upgrades: occasional
Breakfast: room service or MOzen, enough to cover std breakfast ($30 per person) but they will charge for excess
$100 Spa: can be used treatments but also just about covers two day passes to the very cool spa
Wifi: $5.00 plus tax of the resort fee is refunded
Palazzo
Upgrades: Strip View
Breakfast: $65 total/day at Grand Lux Cafe (any time) or Room Service
$100 Spa: Not valid for express service, specials, or spa passes (changing to $100 Property credit for all booking starting 2020)
Skylofts at MGM Grand
Upgrades: rare
Breakfast: in room or at The Mansion; no apparent cap
$100 Spa:
Wynn - April 2016
Upgrades: Usually to higher floor if you book resort room and to the next room category in the tower if available if you booked a Tower Suite.
Breakfast: $60 ($30 per person) at any restaurant that serves breakfast including the buffet. Also covers in-room breakfast.
Note:Resort fees are no longer waived for Tower Suites customersWynn
The Buffet - 8-11
Tableau - 7-11:30
Terrace Point Cafe - 6-11
In Room - 5-11
Encore
Lobby Bar and Cafe - 6-11
Jardin - 7-11:30
In Room - 5-11
$100 Spa: Can be used at Wynn or Encore Spa, or either resort's Salon.
$18.99/device/day internet charge removed from bill
If selecting the basic internet charge (May 2017), $5/day is deducted from the resort fee.
Delano - Aug 2019
FHR amenity is $100 spa credit, excludes salon services (e.g. haircut), merchandise, and products.
Spa adds a 20% service fee on all services.
Daily $60 ($30 x 2 people) credits only for Della's (open 6am-2pm)
Room service specifically excluded.
Resort Fee: $41.95 plus tax, minus a $5 wifi credit (about $40 total)
FHR Experience Las Vegas Hotels only (2015 - 2019)
Oct 14, 2019, 6:28 pm
#1216
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
For MGM properties the first night deposit is charged as coming from the hotel. (May be the case elsewhere too, I just know it from firsthand experience for MGM.) So you should be good with your Amex offer, as long as either the first night costs enough to trigger the offer, or the rest of your balance at the hotel will, or the offer specifically allows it to be triggered across multiple transactions.
Oct 15, 2019, 8:06 am
#1217
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,051
The Amex reps may get confused with a prepaid FHR reservation, which would charge as Amex Travel. As long as it is a postpaid reservation, the first night deposit (which is standard for all postpaid MGM hotel bookings through any channel) will charge from the hotel. As long as it is a flexible booking outside the cancellation window, you could also just make the booking and see what happens and cancel if you don't like the outcome.
Oct 20, 2019, 12:16 pm
#1218
Join Date: Aug 2015
Posts: 324
Cosmopolitan October 2019 - 3 nights
Room: Terrace 1 BR, Fountain View (newly renovated)
Checkin: Early checkin not needed.
Upgrade: Was told "hotel is full". I didn't push it, but I doubt they were full.
Late Checkout: Offered, used 4PM
Breakfast Credit: Free buffet at Wicked Spoon with VIP access (honestly VIP access is really useful as there was never anyone in that line)
Credits: $100 Spa credit, used.
Checkin: Early checkin not needed.
Upgrade: Was told "hotel is full". I didn't push it, but I doubt they were full.
Late Checkout: Offered, used 4PM
Breakfast Credit: Free buffet at Wicked Spoon with VIP access (honestly VIP access is really useful as there was never anyone in that line)
Credits: $100 Spa credit, used.
Oct 20, 2019, 2:11 pm
#1219
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,871
Palazzo Las Vegas FHR - Update:
stayed Sep 3-6 in a Prestige King Suite (which includes access to Prestige Lounge), was upgraded to a strip view.
Breakfast credit is now $65/day (total) and can be used at Grand Lux Cafe (no time restrictions) or Room service (breakfast only)
Spa Credit - $100 - not valid for Spa pass or specials (this is a major downgrade)
on a side note, FHR was offering a "$200 resort credit" on this booking. There were no terms and conditions on the website. When I checked in, I was given a "coupon" that said the $200 was limited to 3 restaurants and 2 bars (out of maybe 20 total). This was another disappointment. We did use the credit for a nice meal at the Factory Kitchen (Italian).
My impression is that the Palazzo strives to be a top tier property on the strip, but they fall short of the Wynn/Encore.
We had a nice stay at the property, overall. The Prestige lounge offers evening happy hour with alcohol and snacks. The food was ok, nothing great, similar to a domestic Marriott Concierge Lounge offerings.
The drinks included decent brands of alcohol (e.g. Grey Goose Vodka, Hendricks Gin, etc.) We tried 3 different mixed drinks and they all tasted a bit off, perhaps the juices/mixers were low quality or expired. Service was friendly but they could have used an additional server or 2.
Concierge service was friendly and helpful. I complained about the Spa Credit no longer being valid for a day pass (It used to be.) The concierge spoke to a manager and made an exception, which was appreciated.
stayed Sep 3-6 in a Prestige King Suite (which includes access to Prestige Lounge), was upgraded to a strip view.
Breakfast credit is now $65/day (total) and can be used at Grand Lux Cafe (no time restrictions) or Room service (breakfast only)
Spa Credit - $100 - not valid for Spa pass or specials (this is a major downgrade)
on a side note, FHR was offering a "$200 resort credit" on this booking. There were no terms and conditions on the website. When I checked in, I was given a "coupon" that said the $200 was limited to 3 restaurants and 2 bars (out of maybe 20 total). This was another disappointment. We did use the credit for a nice meal at the Factory Kitchen (Italian).
My impression is that the Palazzo strives to be a top tier property on the strip, but they fall short of the Wynn/Encore.
We had a nice stay at the property, overall. The Prestige lounge offers evening happy hour with alcohol and snacks. The food was ok, nothing great, similar to a domestic Marriott Concierge Lounge offerings.
The drinks included decent brands of alcohol (e.g. Grey Goose Vodka, Hendricks Gin, etc.) We tried 3 different mixed drinks and they all tasted a bit off, perhaps the juices/mixers were low quality or expired. Service was friendly but they could have used an additional server or 2.
Concierge service was friendly and helpful. I complained about the Spa Credit no longer being valid for a day pass (It used to be.) The concierge spoke to a manager and made an exception, which was appreciated.
Oct 23, 2019, 4:50 pm
#1220
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
Worked as you said - prepayment was taken directly by the Mandalay. My only regret was that my total bill came to $880 and had I gotten a gift certificate for $120 I would have been able to utilize the Amex offer on another card, at a net cost of only $20. The front desk said they didn't issue gift cards, but I could have gone to one of the restaurants most likely.
Oct 23, 2019, 6:54 pm
#1221
FlyerTalk Evangelist
Join Date: May 2000
Location: أمريكا
Posts: 26,763
The Amex reps may get confused with a prepaid FHR reservation, which would charge as Amex Travel. As long as it is a postpaid reservation, the first night deposit (which is standard for all postpaid MGM hotel bookings through any channel) will charge from the hotel. As long as it is a flexible booking outside the cancellation window, you could also just make the booking and see what happens and cancel if you don't like the outcome.
Dec 4, 2019, 12:29 am
#1222
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Palazzo credit changing
I don't think this has been mentioned, but looks like Palazzo $100 Spa credit is changing to, $100 property credit as of 2020.
I've updated the Wiki.
I've updated the Wiki.
Dec 4, 2019, 11:51 pm
#1223
Join Date: Mar 2010
Posts: 2,592
Bellagio question :
FHR for Bellagio suite and above offer round trip airport transfer with their in house limo (used it couple of times)
Booked 3 nights at the Bellagio for a "Bellagio suite" under the black Friday sales
I'd like to cancel the last night of the black friday sales and book this last night with FHR to take advantage of the round's trip limo transfer (and probably the lounge check in and maybe access for the entire stay). Won't use the late check out and probably not the SPA credit
Do you believe that it'll work ? (means no change of room, round's trip airport transfer granted with an airport pick up 3 days prior FHR stay, lounge check in, lounge access)
Can we have FHR breakfast on arrival day ? (very early departure so no breakfast )
FYI :
- I'll book the exact same room for both reservations. (not expecting an FHR upgrade)
- I prefer to book the last night with FHR as the first night is extremelty expensive so I save a lot with Black Friday
- The lounge check is proably what I value more (the lounge access during stay is nice but not that important)
Thank you very much all for your help
FHR for Bellagio suite and above offer round trip airport transfer with their in house limo (used it couple of times)
Booked 3 nights at the Bellagio for a "Bellagio suite" under the black Friday sales
I'd like to cancel the last night of the black friday sales and book this last night with FHR to take advantage of the round's trip limo transfer (and probably the lounge check in and maybe access for the entire stay). Won't use the late check out and probably not the SPA credit
Do you believe that it'll work ? (means no change of room, round's trip airport transfer granted with an airport pick up 3 days prior FHR stay, lounge check in, lounge access)
Can we have FHR breakfast on arrival day ? (very early departure so no breakfast )
FYI :
- I'll book the exact same room for both reservations. (not expecting an FHR upgrade)
- I prefer to book the last night with FHR as the first night is extremelty expensive so I save a lot with Black Friday
- The lounge check is proably what I value more (the lounge access during stay is nice but not that important)
Thank you very much all for your help
Dec 16, 2019, 11:03 am
#1224
Join Date: Dec 2018
Posts: 5
FHR booked for Wynn resort king for three nights during AWS ReInvent conference. Was hoping for a Tower Suite upgrade but was shocked to find out they upgraded me to a Parlor Suite. 
YES!
YES!
)
Dec 17, 2019, 9:22 pm
#1226
Join Date: Aug 2015
Programs: Hyatt Globalist, JB Mosaic, SW AList + CP
Posts: 383
Where does it say it includes AIRPORT TRANSFER FOR BELLAGIO SUITES?
I just booked via FHR for "Bellagio Two Queen Suite" (its 1100 sq feet, so it is a suite)
can someone confirm if it does indeed include roundtrip airport transfer?
THANKS
can someone confirm if it does indeed include roundtrip airport transfer?
THANKS
Jan 4, 2020, 11:52 pm
#1227
Join Date: Sep 2017
Programs: SPG/Marriott Platinum Premier, Skywards Gold, HH Gold, M&M FTL
Posts: 16
Room: Booked Tower King Suite
Checkin: Checked in around noon at Tower Suites checkin
Upgrade: Upgraded to Parlor Suite
Late Checkout: Not Used
Breakfast Credit:$40 per person (2 people) at many places. We ate at Tableau, right next to the elevator
Credits: $100 Spa credit went unused.
Checkin: Checked in around noon at Tower Suites checkin
Upgrade: Upgraded to Parlor Suite
Late Checkout: Not Used
Breakfast Credit:$40 per person (2 people) at many places. We ate at Tableau, right next to the elevator
Credits: $100 Spa credit went unused.
In that case it should be a 130 USD breakfast credit, shouldn't it?
Or was the resort fee waived for the FHR rate?
Thanks for clarifying!
Last edited by Travelsam; Jan 5, 2020 at 2:03 pm
Jan 5, 2020, 10:32 pm
#1228
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
Sadly, these benefits don't stack. But $80 for breakfast here is enough to get a good meal for 2. I would recommend booking ahead too, as there can be a line at busier times. This can be done online.
Nope. The new resort fee is for everyone (paying for their stay)
The resort fee does make this less of a deal, but I really like the location of the Wynn Tower in the building. The tables we play at, most of the restaurants we like, and the arrival and departure logistics work well for us here.
Nope. The new resort fee is for everyone (paying for their stay)
The resort fee does make this less of a deal, but I really like the location of the Wynn Tower in the building. The tables we play at, most of the restaurants we like, and the arrival and departure logistics work well for us here.
Jan 6, 2020, 12:07 am
#1229
Join Date: Sep 2017
Programs: SPG/Marriott Platinum Premier, Skywards Gold, HH Gold, M&M FTL
Posts: 16
Thanks for sharing the details! This renders FHR for stays which are longer than 1-2 nights pretty useless in my opinion compared to booking directly.
Jan 9, 2020, 12:45 am
#1230
Join Date: Sep 2017
Programs: SPG/Marriott Platinum Premier, Skywards Gold, HH Gold, M&M FTL
Posts: 16
/Sam