Report Amex website problems here

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Old Jan 7, 09, 12:22 pm
  #16  
 
Join Date: May 1998
Location: Salt Lake City, Utah USA
Programs: Delta 2MM/GM , HH <>, SPG-G, AX-Plat
Posts: 1,216
Does anyone else get directed to the Amex Fraud prevention page and then looped around (again) to the login screen? I called web support about this once and they had no clue.

Jim
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Old Jan 7, 09, 12:58 pm
  #17  
 
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA Plat, AA Gold, LH Silver, Bonvoy LTTE, HH Dia, Hyatt Disc, PC Plat, CC Gold
Posts: 3,730
US site just worked fine for me 2 minutes ago.
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Old Jan 7, 09, 6:37 pm
  #18  
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Join Date: Dec 2006
Location: USA
Posts: 3,915
Yes, indeed it is working now.
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Old Jan 7, 09, 8:03 pm
  #19  
 
Join Date: Dec 2008
Posts: 80
Game on..
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Old Jan 13, 09, 12:11 pm
  #20  
 
Join Date: Mar 2007
Programs: BA Gold,Hilton Diamond,Platinum Ambass,SPG Gold,Flying Blue Platinum,Club Carlson Gold
Posts: 120
amex website "down" yet again

just been trying to log into my account online and the site is down again. This seems to be happening very regularly and it looks like amex are having many problems with website glitches.

I also noticed that when I signed on to the US version of the website my account comes up showing me as a Gold card holder instead of Platinum....

weird!

anyone else had the same problem?
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Old Jan 13, 09, 12:49 pm
  #21  
 
Join Date: Jan 2007
Location: London, UK
Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold
Posts: 1,322
Just tried the site and it looked okay to me. But, I was having some difficulty yesterday, so something is stiff off.
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Old Jan 13, 09, 1:03 pm
  #22  
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Join Date: Dec 2006
Location: USA
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Wirelessly posted (Treo 800w Sprint: Treo800w/v0100 Mozilla/4.0 (compatible; MSIE 4.01; Windows CE, PPC; 320x320) (compatible; MSIE 6.0; Windows CE; IEMobile 7.11))

I also have no problems accessing my accounts via amex mobile site.
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Old Jan 13, 09, 1:45 pm
  #23  
 
Join Date: Jun 2005
Posts: 666
It was definitely down a few minutes ago, and is very flaky now. I'm getting: "We're Sorry. Our System is not responding. You may experience intermittent delays. We apologize for this inconvenience. Try your request again later today." And I have been getting that a lot these days.
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Old Jan 13, 09, 2:05 pm
  #24  
BLV
 
Join Date: Apr 2006
Location: NYC
Posts: 791
On a slightly different note, but still speaking of problems.

For the past 6 months, at the very least, I have not been able to see # of pending points under Points Balance ---> See your details. I have reported this problem, hm, at least 5 times and to this day I have to call to find out what's pending.

Anyone else?
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Old Jan 13, 09, 2:07 pm
  #25  
 
Join Date: Apr 2005
Location: Scotland, UK
Programs: BA Gold, Virgin Gold, Amex Centurion, HH Diamond, SPG Platinum
Posts: 311
The Amex site has to be one of the worst out there. It is not user friendly at all. Also why do we need silly music playing on the homepage? I just want a fast, functional, easy to navigate and good looking site.
Originally Posted by thorba View Post
I also noticed that when I signed on to the US version of the website my account comes up showing me as a Gold card holder instead of Platinum....
Same. It shows me as Gold but I have Centurion.

Also -

http://www.theregister.co.uk/2008/12...s_website_bug/

http://www.theregister.co.uk/2008/12...ite_bug_redux/
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Old Jan 13, 09, 3:38 pm
  #26  
 
Join Date: Apr 2005
Location: MSP
Programs: VS Gold, Delta Platinum, Amex Centurion, Sixt Platinum
Posts: 118
Had similar issues - I do think they should enhance the login process though - with my Bank of America account I have an extra layer that sends a 1 time use code to my cell phone to log in

...but in Amex's favour - there's many other sites that need to improve as well!
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Old Jan 13, 09, 5:08 pm
  #27  
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Join Date: Dec 2006
Location: USA
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Originally Posted by Urban Sun View Post
Also why do we need silly music playing on the homepage?
That music does irritate me every time I am login in from a computer that I have not muted it yet.
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Old Jan 14, 09, 4:15 pm
  #28  
 
Join Date: Feb 2003
Location: Los Angeles, CA
Programs: Hyatt LT Diamond, Marriott LT Plat, AA EXP/LT Plat
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Originally Posted by BLV View Post
For the past 6 months, at the very least, I have not been able to see # of pending points under Points Balance ---> See your details. I have reported this problem, hm, at least 5 times and to this day I have to call to find out what's pending.

Anyone else?
I can see pending points under the Statement Details tab.
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Old Jan 15, 09, 1:35 pm
  #29  
 
Join Date: Jan 2007
Location: Nashville, TN - BNA
Programs: Hilton DIA, WN RR
Posts: 1,790
Also really (REALLY) irritated by all the outages. I'm trying to get my tax docs together and I really (REALLY) need to get into my online account since I can't find one particular statement.

WHEN will this be fixed? It seems like it's down about half the time lately.

p.s. there's a mobile site???? What is it?
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Old Jan 15, 09, 2:23 pm
  #30  
 
Join Date: Jan 2007
Posts: 2,898
Originally Posted by divemistressofthedark View Post

p.s. there's a mobile site???? What is it?
IME, when the "regular" site is down, the AmexMobile site is always down as well. I, too, am getting very irritated about this. We only pay $500/year for the "privileges" of having the Amex (Plat), apparently routine account access isn't among those privileges.
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