Last edit by: JY1024
To get your CX Record Locator, call AA.
FAQ Page from Cathay website: http://www.cathaypacific.com/cx/en_H...-requests.html
Info from the site (as of 15 June):
FAQ Page from Cathay website: http://www.cathaypacific.com/cx/en_H...-requests.html
Info from the site (as of 15 June):
Who is eligible to request a seat?
The following customers can request a seat in advance
- Members of The Marco Polo Club (Silver tier or above) and oneworld Ruby tier members or above
- All First and Business Class passengers
- Customers holding tickets on eligible fare types – Y, B, H, K, L, M, V, W, R, E, T
Customers requiring special services cannot request a seat online. Please raise your request at the time of booking.
The following customers can request a seat in advance
- Members of The Marco Polo Club (Silver tier or above) and oneworld Ruby tier members or above
- All First and Business Class passengers
- Customers holding tickets on eligible fare types – Y, B, H, K, L, M, V, W, R, E, T
Customers requiring special services cannot request a seat online. Please raise your request at the time of booking.
How do I request my seat?
You can request your seat at Manage Booking.
Simply log in and select “Service Requests” > “Seat”. You can select your preferred seat on the interactive seat map. Your request will be processed and confirmed immediately.
You can request your seat at Manage Booking.
Simply log in and select “Service Requests” > “Seat”. You can select your preferred seat on the interactive seat map. Your request will be processed and confirmed immediately.
When can I request my seat?
You can request your seat via Manage Booking anytime up to 55 hours prior to flight departure. If you want to request your seat afterwards, you can only do so via Online Check-In.
You can request your seat via Manage Booking anytime up to 55 hours prior to flight departure. If you want to request your seat afterwards, you can only do so via Online Check-In.
How / when to select seat on a Cathay (CX) award / flight (consolidated)
#76
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
The information on the Cathay site will be correct for those booked on the Cathay Pacific flight number - you however are booked on an American Airlines flight that is operated by Cathay Pacific.
I would suggest your best chance is to contact AA and see whether it can assign you seats
The CX's policies will apply if booked on CX and if you were not on the codeshare, I doubt you would have issues
I would suggest your best chance is to contact AA and see whether it can assign you seats
The CX's policies will apply if booked on CX and if you were not on the codeshare, I doubt you would have issues
#77
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,844
The information on the Cathay site will be correct for those booked on the Cathay Pacific flight number - you however are booked on an American Airlines flight that is operated by Cathay Pacific.
I would suggest your best chance is to contact AA and see whether it can assign you seats
The CX's policies will apply if booked on CX and if you were not on the codeshare, I doubt you would have issues
I would suggest your best chance is to contact AA and see whether it can assign you seats
The CX's policies will apply if booked on CX and if you were not on the codeshare, I doubt you would have issues
Basically it sounds like if you book flights through third parties CX treat you like dirt.
#78
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
I tired AA first.. and they said its managed by CX and gave me a CX booking code to call CX... Then CX said they cant assigned a seat because I booked thought AA and will have to do it at check in.
Basically it sounds like if you book flights through third parties CX treat you like dirt.
Basically it sounds like if you book flights through third parties CX treat you like dirt.
You chose however to book on American Airlines and the restrictions that may apply to American Airlines codeshares apply
Nothing to do with where you booked it
#79
Join Date: Sep 2010
Location: Bali, Indonesia
Programs: AA, DL, AK, UN, CN
Posts: 967
Last nite booked PHL-DPS with 35k AA miles. Perhaps not surprisingly, the AA part of the flight domestic was the tough part. Lots of CX flights to HKG available.
There is no CX locator on the ticket, my flights on CX show as BOOKING CODE X. CX site allows lookup with e-ticket number but it doesn't work.
I'm guessing my flight just hasn't worked its way into the CX system yet? Can anyone concur or have other ideas?
Cheers
RdM
There is no CX locator on the ticket, my flights on CX show as BOOKING CODE X. CX site allows lookup with e-ticket number but it doesn't work.
I'm guessing my flight just hasn't worked its way into the CX system yet? Can anyone concur or have other ideas?
Cheers
RdM
#80
Join Date: Jun 2008
Location: ORD
Posts: 1,845
Last nite booked PHL-DPS with 35k AA miles. Perhaps not surprisingly, the AA part of the flight domestic was the tough part. Lots of CX flights to HKG available.
There is no CX locator on the ticket, my flights on CX show as BOOKING CODE X. CX site allows lookup with e-ticket number but it doesn't work.
I'm guessing my flight just hasn't worked its way into the CX system yet? Can anyone concur or have other ideas?
Cheers
RdM
There is no CX locator on the ticket, my flights on CX show as BOOKING CODE X. CX site allows lookup with e-ticket number but it doesn't work.
I'm guessing my flight just hasn't worked its way into the CX system yet? Can anyone concur or have other ideas?
Cheers
RdM
I just ask AA for the CX PNR #.
I thought "T" was the inventory code for AAward economy class:
http://www.flyerguide.com/Inventory_...ility_%28AA%29
#81
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
I'm thinking the CX, e-Ticket look-up thing is for CX issued ticket numbers. Your AAward is an AA issued ticket.
I just ask AA for the CX PNR #.
I thought "T" was the inventory code for AAward economy class:
http://www.flyerguide.com/Inventory_...ility_%28AA%29
I just ask AA for the CX PNR #.
I thought "T" was the inventory code for AAward economy class:
http://www.flyerguide.com/Inventory_...ility_%28AA%29
#82
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
I think I'm go ahead and book some business seats for NY-HK with my AA miles. I really want first but do not see availability, but understand it can open up at the last minute. If there are business seats available on a couple of different flights, does it matter which one I pick or should I just select the best travel day for me? For example, some flights will have only one business seat open and others will have three. Is there a way to see if all the first class seats are booked on a plane yet (I tried using Kayak and made believe I was going to buy tickets and it claims it will sell them to me but I am not sure that is a reliable way to check to see what seats are still open and therefore may become available as rewards closer to departure date if still open)? Does CX use 777 on all their routes or are there different planes and the product varies widely between them?
Last edited by Red259; Jun 5, 2015 at 8:43 pm
#83
Join Date: Aug 2001
Posts: 1,053
I think I'm go ahead and book some business seats for NY-HK with my AA miles. I really want first but do not see availability, but understand it can open up at the last minute. If there are business seats available on a couple of different flights, does it matter which one I pick or should I just select the best travel day for me? For example, some flights will have only one business seat open and others will have three. Is there a way to see if all the first class seats are booked on a plane yet (I tried using Kayak and made believe I was going to buy tickets and it claims it will sell them to me but I am not sure that is a reliable way to check to see what seats are still open and therefore may become available as rewards closer to departure date if still open)? Does CX use 777 on all their routes or are there different planes and the product varies widely between them?
CX have multiple configurations of 777 but for long haul it is either with or without first class, otherwise the product is the same. For short haul regional Asia flights there is no first class and business class seats are not the lie flat version. It is 2-3-2 seating rather than 1-2-1 configuration. Same holds true for A330 aircraft, configuration varies depending on long/short haul. You can see seat maps at ExpertFlyer too
DAK
#84
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
You can see how many F seats are available for sale using ExpertFlyer. As there are only 6 F seats on a CX 77W you know that if EF shows inventory as F6 then none are sold yet, F4 would mean two sold. This strategy does not work for J seats until the number left available for sale drops below 9.
CX have multiple configurations of 777 but for long haul it is either with or without first class, otherwise the product is the same. For short haul regional Asia flights there is no first class and business class seats are not the lie flat version. It is 2-3-2 seating rather than 1-2-1 configuration. Same holds true for A330 aircraft, configuration varies depending on long/short haul. You can see seat maps at ExpertFlyer too
DAK
CX have multiple configurations of 777 but for long haul it is either with or without first class, otherwise the product is the same. For short haul regional Asia flights there is no first class and business class seats are not the lie flat version. It is 2-3-2 seating rather than 1-2-1 configuration. Same holds true for A330 aircraft, configuration varies depending on long/short haul. You can see seat maps at ExpertFlyer too
DAK
#85
Join Date: Aug 2001
Posts: 1,053
I am trying expert flyer for the first time and do not see CX as an option for searching award flights. I am able to pull CX on a flight by flight basis, but its not listed as an airline in the awards tab if I want to do a multi flight/day search. Not sure if this is normal.
DAK
#86
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
What would be the best move here. I can book business tickets with AA award for NYC to Hong Kong in late june. Coming back the only thing I see so far is a spot from hong kong into ewr. I am flexible on my return dates and would ideally like to come back on 7/7 or 7/8. Since I want to try for first class I am avoiding EWR because it does not have a first class product and to switch to jfk at the last second would require a fee due to a change in destination (or at least I think this is the case). I am assuming more award space into jfk will open up shortly for the second week of july based on my viewing of seats that have been sold on expertflyer. Does it make sense to book the outbound and wait or should I bite the bullet and reserve the EWR business ticket back on a date that would terminate my trip early and has me flying into an airport I am not thrilled with but it would at least guarantee me a ride home (knowing I would have to eat the fee to change flights later).
#87
Join Date: Aug 2001
Posts: 1,053
What would be the best move here. I can book business tickets with AA award for NYC to Hong Kong in late june. Coming back the only thing I see so far is a spot from hong kong into ewr. I am flexible on my return dates and would ideally like to come back on 7/7 or 7/8. Since I want to try for first class I am avoiding EWR because it does not have a first class product and to switch to jfk at the last second would require a fee due to a change in destination (or at least I think this is the case). I am assuming more award space into jfk will open up shortly for the second week of july based on my viewing of seats that have been sold on expertflyer. Does it make sense to book the outbound and wait or should I bite the bullet and reserve the EWR business ticket back on a date that would terminate my trip early and has me flying into an airport I am not thrilled with but it would at least guarantee me a ride home (knowing I would have to eat the fee to change flights later).
DAK
#88
Join Date: Sep 2010
Location: Bali, Indonesia
Programs: AA, DL, AK, UN, CN
Posts: 967
Called CX and got my Cathay PNR which allowed me to look up my flight. This is regards to my AA award flight with EWR-HKG on Cathay.
CX said I couldn't reserve a flight until 48 hours before my flight, and online it also says "This flight sector does not allow seat request in advance."
Does this seem right? It's a 16 hour flight so if there was ever a time not to get a bad seat this would be it!! Help! Call AA?
It also says:
"- Passengers holding tickets on eligible fare types – W, R, E, Y, B, H, K, L, M, V, T"
So I guess I'm not on a T flight, even tho my AA flights show as code T? My CX and MH flights show code X.
Thanks in advance.
CX said I couldn't reserve a flight until 48 hours before my flight, and online it also says "This flight sector does not allow seat request in advance."
Does this seem right? It's a 16 hour flight so if there was ever a time not to get a bad seat this would be it!! Help! Call AA?
It also says:
"- Passengers holding tickets on eligible fare types – W, R, E, Y, B, H, K, L, M, V, T"
So I guess I'm not on a T flight, even tho my AA flights show as code T? My CX and MH flights show code X.
Thanks in advance.
#89
Join Date: Aug 2001
Posts: 1,053
Called CX and got my Cathay PNR which allowed me to look up my flight. This is regards to my AA award flight with EWR-HKG on Cathay.
CX said I couldn't reserve a flight until 48 hours before my flight, and online it also says "This flight sector does not allow seat request in advance."
Does this seem right? It's a 16 hour flight so if there was ever a time not to get a bad seat this would be it!! Help! Call AA?
It also says:
"- Passengers holding tickets on eligible fare types – W, R, E, Y, B, H, K, L, M, V, T"
So I guess I'm not on a T flight, even tho my AA flights show as code T? My CX and MH flights show code X.
Thanks in advance.
CX said I couldn't reserve a flight until 48 hours before my flight, and online it also says "This flight sector does not allow seat request in advance."
Does this seem right? It's a 16 hour flight so if there was ever a time not to get a bad seat this would be it!! Help! Call AA?
It also says:
"- Passengers holding tickets on eligible fare types – W, R, E, Y, B, H, K, L, M, V, T"
So I guess I'm not on a T flight, even tho my AA flights show as code T? My CX and MH flights show code X.
Thanks in advance.
If you are OneWorld Ruby (AA Gold) or above then you can request advanced seat assignment. If this is you and it is not letting you then make sure that your AAdvantage number is listed in CX's booking records. If you are not AA Gold or better... then you are out of luck.
DAK