Jun 15, 2015, 10:05 am
Last edit by: JY1024
To get your CX Record Locator, call AA.
FAQ Page from Cathay website: http://www.cathaypacific.com/cx/en_H...-requests.html
Info from the site (as of 15 June):
FAQ Page from Cathay website: http://www.cathaypacific.com/cx/en_H...-requests.html
Info from the site (as of 15 June):
Who is eligible to request a seat?
The following customers can request a seat in advance
- Members of The Marco Polo Club (Silver tier or above) and oneworld Ruby tier members or above
- All First and Business Class passengers
- Customers holding tickets on eligible fare types – Y, B, H, K, L, M, V, W, R, E, T
Customers requiring special services cannot request a seat online. Please raise your request at the time of booking.
The following customers can request a seat in advance
- Members of The Marco Polo Club (Silver tier or above) and oneworld Ruby tier members or above
- All First and Business Class passengers
- Customers holding tickets on eligible fare types – Y, B, H, K, L, M, V, W, R, E, T
Customers requiring special services cannot request a seat online. Please raise your request at the time of booking.
How do I request my seat?
You can request your seat at Manage Booking.
Simply log in and select “Service Requests” > “Seat”. You can select your preferred seat on the interactive seat map. Your request will be processed and confirmed immediately.
You can request your seat at Manage Booking.
Simply log in and select “Service Requests” > “Seat”. You can select your preferred seat on the interactive seat map. Your request will be processed and confirmed immediately.
When can I request my seat?
You can request your seat via Manage Booking anytime up to 55 hours prior to flight departure. If you want to request your seat afterwards, you can only do so via Online Check-In.
You can request your seat via Manage Booking anytime up to 55 hours prior to flight departure. If you want to request your seat afterwards, you can only do so via Online Check-In.
How / when to select seat on a Cathay (CX) award / flight (consolidated)
Jan 8, 2013, 2:48 pm
#46
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,953
Call AA and ask for your CX PNR (and also see if the AAgent can assign a seat).
Call CX, give them your PNR and ask for a seat assignment.
Call CX, give them your PNR and ask for a seat assignment.
Jan 8, 2013, 3:05 pm
#48
Join Date: Jun 2008
Location: ORD
Posts: 1,845
... And because the CX call center can be backed up or rushed on the phone. You can go to the website and enter the Non Member information along with your CX PRN and make your own seat selections.
http://www.cathaypacific.com/cpa/en_...anagemybooking
In any case, you have to be 180 days out from the date of departure.
http://www.cathaypacific.com/cpa/en_...anagemybooking
In any case, you have to be 180 days out from the date of departure.
Jul 22, 2013, 8:24 pm
#49
Join Date: Sep 2010
Location: Cypress Hills Research Center
Posts: 5,295
CX award flights and seat map
Not sure which forum is best, mods feel free to move.
Have been booking some CX award tickets through AA and have come upon a problem with seat assignments. Basically, on flights originating at LAX (eg, CX 881, LAX-HKG) the AA reservation agent has been unable to pull up a seat map or assign seats. There seems to be no problem with long haul flights originating in HKG (eg, CX 880, HKG-LAX).
Anyone else having a similar experience?
Have been booking some CX award tickets through AA and have come upon a problem with seat assignments. Basically, on flights originating at LAX (eg, CX 881, LAX-HKG) the AA reservation agent has been unable to pull up a seat map or assign seats. There seems to be no problem with long haul flights originating in HKG (eg, CX 880, HKG-LAX).
Anyone else having a similar experience?
Jul 22, 2013, 9:06 pm
#51
Join Date: Sep 2010
Location: Cypress Hills Research Center
Posts: 5,295
I was just wondering if other people have encountered the situation where an AA res agent couldn't even pull up the seat map for some CX long haul. Hasn't happened to me before.
Jul 22, 2013, 11:32 pm
#53
FlyerTalk Evangelist
Join Date: Feb 2005
Posts: 10,949
Thanks for the suggestion. I already have the CX record locator for my current res and plan to see if I can get 1A unblocked.
I was just wondering if other people have encountered the situation where an AA res agent couldn't even pull up the seat map for some CX long haul. Hasn't happened to me before.
I was just wondering if other people have encountered the situation where an AA res agent couldn't even pull up the seat map for some CX long haul. Hasn't happened to me before.
Jul 23, 2013, 12:54 am
#54
Join Date: Sep 2010
Location: Cypress Hills Research Center
Posts: 5,295
AA will never be able to unblock seats on CX metal. You need to call the CX North American phone number found on www.cathaypacific.com.
What's still somewhat baffling is the fact that AA agents can't even pull up a seating chart of ex-LAX flights but have no problem doing so for ex-HKG ones. This is not a one-time occurrence but has been happening with different flights on different days by different agents. Will have to ask CX about this.
Jul 23, 2013, 4:59 am
#56
Join Date: Jun 2004
Location: BOS
Programs: AA Plat
Posts: 302
How can you tell if a seat is being blocked by CX or being occupied? We booked 2 awards in F and the current seat map showed 2K and 2A not available. Would want to have 1A and 2A but ended up having 1D and 1K for now. Do we need to call CX to find out?
Jul 23, 2013, 8:43 pm
#57
Join Date: Jun 2009
Location: Oakland, CA
Posts: 1,231
Exact same situation. Had to call CX and they said those are baby bassinet seats, to be released at airport only.
Aug 18, 2013, 7:37 am
#58
Join Date: Nov 2007
Location: Arlington, VA
Programs: Any program with a credit card, or good prices.
Posts: 437
I feel like a dunce, I've reserved seats via AA (CX First), have the CX record locator and want to go adjust them. I see the seats on the CX website that AA selected, but don't see an option to change them.
How do I select my seats on the CX site in the Manage Booking area?
How do I select my seats on the CX site in the Manage Booking area?
Sep 3, 2013, 11:32 am
#59
Join Date: Jul 2006
Location: NYC
Programs: pleb
Posts: 563
I feel like a dunce, I've reserved seats via AA (CX First), have the CX record locator and want to go adjust them. I see the seats on the CX website that AA selected, but don't see an option to change them.
How do I select my seats on the CX site in the Manage Booking area?
How do I select my seats on the CX site in the Manage Booking area?
Sep 3, 2013, 1:45 pm
#60
Join Date: Nov 2007
Location: Arlington, VA
Programs: Any program with a credit card, or good prices.
Posts: 437
I have this same problem. AA flight number, called and got CX record locator. The flight details pulls up under Manage Booking, but there is no option for me to change and select seats. My booking code (CX L) should qualify to select seats, but obviously not working. I ended up calling CX directly to change seats which they were able to, but they weren't sure why I wasn't able to change seats online either.