Oct 28, 2015, 12:22 pm
Last edit by: Prospero
AA schedule changes - free flight change / cancellation / refund
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
Older posts may be read here.
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
- Limited changes allowed if schedule change is 60 minutes or less.
- More flexibility if schedule change is 61 minutes or more.
- Refunds on non-refundable fares typically require a schedule change of 241 minutes or more.
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
beachfan has shared:
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
Code:
SCHEDULE CHANGE IN THE EVENT, AFTER TICKET ISSUANCE, SCHEDULE CHANGES ARE MADE BY AA THAT: (I) AFFECT A PASSENGER'S DEPARTURE AND/OR ARRIVAL BY 2 OR MORE HOURS; (II) RESULT IN THE ADDITION OF AN INTERMEDIATE STOP ON THE PASSENGER'S ITINERARY; (III) RESULT IN A SUBSTITUTION OF EQUIPMENT NOT ACCEPTABLE TO THE PASSENGER; OR (IV) IF A CANCELLATION OR A CHANGE IN EITHER AIR OR TOUR ITINERARY IS INITIATED EITHER BY AA OR IT'S TOUR OPERATORS WHICH IS UNACCEPTABLE TO THE PASSENGER, THE PASSENGER WILL HAVE THE OPTION OF CANCELLING WITHOUT PENALTY, OR REROUTING ON DIFFERENT FLIGHTS TO/FROM THE SAME OR DIFFERENT DESTINATION. HOWEVER, THE PASSENGER MUST PAY ANY ADDITIONAL AMOUNTS RESULTING FROM THE REROUTING.
AA schedule changes - flight change / cancellation / refund policy (consolidated)
Jan 16, 2023, 5:35 pm
#1276
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,039
There aren’t any. There is now one flight that day. It leaves after the Lhr to phl flight. My travel time just went from 14 hours and one connection to 26 hours and at least two.
I’ll figure something out. They really should say something - I’ve already made reservations for stuff - what if I didn’t check until a few days before departure? It just seems like selling tickets on a flight and then scrubbing it shouldn’t be a thing. Thanks again!
I’ll figure something out. They really should say something - I’ve already made reservations for stuff - what if I didn’t check until a few days before departure? It just seems like selling tickets on a flight and then scrubbing it shouldn’t be a thing. Thanks again!
Jan 16, 2023, 5:37 pm
#1277
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Since there wasn't something close available the computer didn't auto-rebook you and you just need to call to get it sorted. Please research what flight options you would prefer before you call, as noted several times above.
Jan 16, 2023, 6:30 pm
#1278
Join Date: Feb 2011
Posts: 1,353
There aren’t any. There is now one flight that day. It leaves after the Lhr to phl flight. My travel time just went from 14 hours and one connection to 26 hours and at least two.
I’ll figure something out. They really should say something - I’ve already made reservations for stuff - what if I didn’t check until a few days before departure? It just seems like selling tickets on a flight and then scrubbing it shouldn’t be a thing. Thanks again!
I’ll figure something out. They really should say something - I’ve already made reservations for stuff - what if I didn’t check until a few days before departure? It just seems like selling tickets on a flight and then scrubbing it shouldn’t be a thing. Thanks again!
Jan 22, 2023, 9:55 am
#1279
Join Date: Jun 2018
Programs: AA PPro
Posts: 632
I booked a web special First redemption at a great rate a long time ago, knowing the schedule would change. And it did, from a one stop same day itinerary (SEA-PHL-MIA), to a nonstop redeye (SEA-MIA). So well over a 4 hr time change. This is now within 30 days of travel so the schedule won't be changing again.
My personal schedule has changed also and the flight on a Monday isn't really useful to me, however if I could move it back to later in the week, say Thursday, it would be great. As I read the bulletin linked in the wiki, I can change my departure date by up to 7 days under these conditions, correct?
I have used schedule changes to get myself on a better flight the same or next day before, never attempted something further out than that, I just want to make sure what am I correctly due. In my experience the agents try to tell you they can't do anything on a web special unless you push them on AA making the change, not the customer, or HUCA.
My personal schedule has changed also and the flight on a Monday isn't really useful to me, however if I could move it back to later in the week, say Thursday, it would be great. As I read the bulletin linked in the wiki, I can change my departure date by up to 7 days under these conditions, correct?
I have used schedule changes to get myself on a better flight the same or next day before, never attempted something further out than that, I just want to make sure what am I correctly due. In my experience the agents try to tell you they can't do anything on a web special unless you push them on AA making the change, not the customer, or HUCA.
Jan 22, 2023, 10:16 am
#1280
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
I booked a web special First redemption at a great rate a long time ago, knowing the schedule would change. And it did, from a one stop same day itinerary (SEA-PHL-MIA), to a nonstop redeye (SEA-MIA). So well over a 4 hr time change. This is now within 30 days of travel so the schedule won't be changing again.
My personal schedule has changed also and the flight on a Monday isn't really useful to me, however if I could move it back to later in the week, say Thursday, it would be great. As I read the bulletin linked in the wiki, I can change my departure date by up to 7 days under these conditions, correct?
I have used schedule changes to get myself on a better flight the same or next day before, never attempted something further out than that, I just want to make sure what am I correctly due. In my experience the agents try to tell you they can't do anything on a web special unless you push them on AA making the change, not the customer, or HUCA.
My personal schedule has changed also and the flight on a Monday isn't really useful to me, however if I could move it back to later in the week, say Thursday, it would be great. As I read the bulletin linked in the wiki, I can change my departure date by up to 7 days under these conditions, correct?
I have used schedule changes to get myself on a better flight the same or next day before, never attempted something further out than that, I just want to make sure what am I correctly due. In my experience the agents try to tell you they can't do anything on a web special unless you push them on AA making the change, not the customer, or HUCA.
Even the saleslink doc in the wiki is a bit unclear, for changes over 61 mins it says you can book within 24 hours of original departure or +/- 7 days...so which is it (?).
Honestly I'm guessing you will have a hard time with getting a new flight a few days later, given that this is a normal domestic itinerary and there are ample other AA options on your original departure date. But you never know, give it a few HUCA's, worst they can say is no.
Jan 22, 2023, 10:58 am
#1281
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
As others have noted, this has happened to many of us. As you were informed to do, you have to call and see what they come up with. Doubt that a flight will magically 'come back'. In my mind, there's no reason to wait and wonder; a good flight might be available but with limited seats, and you could miss out by waiting. This is what happens these days as schedules change. It's no longer the case in my experience these last couple of years that AA contacts you right away, even when you purchase a ticket in premium class.
I booked a web special First redemption at a great rate a long time ago, knowing the schedule would change. And it did, from a one stop same day itinerary (SEA-PHL-MIA), to a nonstop redeye (SEA-MIA). So well over a 4 hr time change. This is now within 30 days of travel so the schedule won't be changing again.
My personal schedule has changed also and the flight on a Monday isn't really useful to me, however if I could move it back to later in the week, say Thursday, it would be great. As I read the bulletin linked in the wiki, I can change my departure date by up to 7 days under these conditions, correct?
I have used schedule changes to get myself on a better flight the same or next day before, never attempted something further out than that, I just want to make sure what am I correctly due. In my experience the agents try to tell you they can't do anything on a web special unless you push them on AA making the change, not the customer, or HUCA.
My personal schedule has changed also and the flight on a Monday isn't really useful to me, however if I could move it back to later in the week, say Thursday, it would be great. As I read the bulletin linked in the wiki, I can change my departure date by up to 7 days under these conditions, correct?
I have used schedule changes to get myself on a better flight the same or next day before, never attempted something further out than that, I just want to make sure what am I correctly due. In my experience the agents try to tell you they can't do anything on a web special unless you push them on AA making the change, not the customer, or HUCA.
Jan 22, 2023, 10:36 pm
#1282
Join Date: Dec 2016
Programs: Delta SkyMiles Silver Medallion
Posts: 38
No more redeye lie-flat LAX-MIA on AA metal
I see that in the coming months AA is eliminating overnight widebody service between LAX and MIA, and as this affects an itinerary of mine I have two questions I’d appreciate some feedback on:
First, is there a relatively reasonable chance AA adds a widebody back on the overnight between now and then? Flight is leaving LA the night of 5/26 (Memoriao Day weekend). I am guessing they took the 77W off for the TATL summer season and I am therefore likely out of luck, but am setting up the usual alerts just in case.
Second, is it worth calling in to ask for a longer routing via JFK + MIA? Or to see if they can switch us to a JetBlue flight for the overnight (I have never tried Mint but it’s on my list)? I think that second one seems like a pipe dream since it’s not exactly the geography covered by the “Northeast Alliance” but if anybody’s had success, I’m all ears.
I’m willing to (grudgingly) accept the downgrade to recliner seats for the reasons outlined below, for those interested in reading on. But before accepting, I wanted to check with more seasoned AA fliers. I usually qualify for mid-level elite status on UA and DL, but am pretty unfamiliar with AA.
—
Flying from LAX to Anguilla (AXA) right before Memorial Day 2023. AA offers the only nonstop from mainland US to AXA, so there is a pretty limited universe of options available absent an extra change in SJU or SXM. The MIA/AXA segment operates just once weekly, as well.
Originally booked the 77W for the redeye portion of our journey specifically for the lie-flat seating in J. This weekend, AA changed both redeye flights that night to the 321neo - so no more lie-flats for us.
Based on EF, it also appears that the MIA-AXA portion of our itin is entirely sold out up front now (C0, J0, etc). As it’s a nearly 3 hour flight immediately following a redeye, sitting up front is pretty important - and I’m nervous to start messing with a ticket and risk losing those seats in reissuing, etc.
FWIW, our tickets were about $1900pp at purchase. Presumably due to the once-weekly and oversold nature of the route/dates, the same tickets are now over $6k per person (highway robbery for the recliner seats they’re selling, but I digress). And even with an extra stop, nobody else will get us there for a better price now - So I also am not willing to cancel and refund.
Not the end of the world, and I’m still spending a week in Anguilla regardless, but appreciate any insight from this group if available. Cheers!
First, is there a relatively reasonable chance AA adds a widebody back on the overnight between now and then? Flight is leaving LA the night of 5/26 (Memoriao Day weekend). I am guessing they took the 77W off for the TATL summer season and I am therefore likely out of luck, but am setting up the usual alerts just in case.
Second, is it worth calling in to ask for a longer routing via JFK + MIA? Or to see if they can switch us to a JetBlue flight for the overnight (I have never tried Mint but it’s on my list)? I think that second one seems like a pipe dream since it’s not exactly the geography covered by the “Northeast Alliance” but if anybody’s had success, I’m all ears.
I’m willing to (grudgingly) accept the downgrade to recliner seats for the reasons outlined below, for those interested in reading on. But before accepting, I wanted to check with more seasoned AA fliers. I usually qualify for mid-level elite status on UA and DL, but am pretty unfamiliar with AA.
—
Flying from LAX to Anguilla (AXA) right before Memorial Day 2023. AA offers the only nonstop from mainland US to AXA, so there is a pretty limited universe of options available absent an extra change in SJU or SXM. The MIA/AXA segment operates just once weekly, as well.
Originally booked the 77W for the redeye portion of our journey specifically for the lie-flat seating in J. This weekend, AA changed both redeye flights that night to the 321neo - so no more lie-flats for us.
Based on EF, it also appears that the MIA-AXA portion of our itin is entirely sold out up front now (C0, J0, etc). As it’s a nearly 3 hour flight immediately following a redeye, sitting up front is pretty important - and I’m nervous to start messing with a ticket and risk losing those seats in reissuing, etc.
FWIW, our tickets were about $1900pp at purchase. Presumably due to the once-weekly and oversold nature of the route/dates, the same tickets are now over $6k per person (highway robbery for the recliner seats they’re selling, but I digress). And even with an extra stop, nobody else will get us there for a better price now - So I also am not willing to cancel and refund.
Not the end of the world, and I’m still spending a week in Anguilla regardless, but appreciate any insight from this group if available. Cheers!
Jan 23, 2023, 12:51 am
#1283
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Second, is it worth calling in to ask for a longer routing via JFK + MIA? Or to see if they can switch us to a JetBlue flight for the overnight (I have never tried Mint but it’s on my list)? I think that second one seems like a pipe dream since it’s not exactly the geography covered by the “Northeast Alliance” but if anybody’s had success, I’m all ears.
Jan 23, 2023, 9:37 pm
#1284
Join Date: Jan 2016
Posts: 33
Hi all, I'm looking for some advice for some flights which I can no longer take for personal reasons.
It's BUD->LHR->JFK->LAX->HNL return in business in early March, on BA and AA.
The flights have shuffled around a bit since booking but the call centre agent says it must be more than 4 hours to qualify for a refund. Is there any chance they might change by more than 4 hours in the next 1.5 months? They're all fairly frequent routes apart from maybe LAX-HNL so I think it's unlikely?
The agent was quite confused about it being from BUD and not in USD, but she did suggest that I might be able to change the journey to something else, as long as it started in BUD, and either pay or get a refund voucher of any fare difference. Does anyone have any experience of this?
- Would I be able to change it to a cheap flight e.g. BUD -> LHR (maybe even in economy), and take most of the value as a voucher?
- I assume the voucher would be valid for a year and could only be used on flights booked through AA.com? Any other restrictions to be aware of?
- She suggested there would be no AA change fees but might be some from BA. Does anyone know if this is the case?
Any advice or suggestions appreciated, thanks.
It's BUD->LHR->JFK->LAX->HNL return in business in early March, on BA and AA.
The flights have shuffled around a bit since booking but the call centre agent says it must be more than 4 hours to qualify for a refund. Is there any chance they might change by more than 4 hours in the next 1.5 months? They're all fairly frequent routes apart from maybe LAX-HNL so I think it's unlikely?
The agent was quite confused about it being from BUD and not in USD, but she did suggest that I might be able to change the journey to something else, as long as it started in BUD, and either pay or get a refund voucher of any fare difference. Does anyone have any experience of this?
- Would I be able to change it to a cheap flight e.g. BUD -> LHR (maybe even in economy), and take most of the value as a voucher?
- I assume the voucher would be valid for a year and could only be used on flights booked through AA.com? Any other restrictions to be aware of?
- She suggested there would be no AA change fees but might be some from BA. Does anyone know if this is the case?
Any advice or suggestions appreciated, thanks.
Jan 24, 2023, 5:45 am
#1285
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Hi all, I'm looking for some advice for some flights which I can no longer take for personal reasons.
It's BUD->LHR->JFK->LAX->HNL return in business in early March, on BA and AA.
The flights have shuffled around a bit since booking but the call centre agent says it must be more than 4 hours to qualify for a refund. Is there any chance they might change by more than 4 hours in the next 1.5 months? They're all fairly frequent routes apart from maybe LAX-HNL so I think it's unlikely?
The agent was quite confused about it being from BUD and not in USD, but she did suggest that I might be able to change the journey to something else, as long as it started in BUD, and either pay or get a refund voucher of any fare difference. Does anyone have any experience of this?
- Would I be able to change it to a cheap flight e.g. BUD -> LHR (maybe even in economy), and take most of the value as a voucher?
- I assume the voucher would be valid for a year and could only be used on flights booked through AA.com? Any other restrictions to be aware of?
- She suggested there would be no AA change fees but might be some from BA. Does anyone know if this is the case?
Any advice or suggestions appreciated, thanks.
It's BUD->LHR->JFK->LAX->HNL return in business in early March, on BA and AA.
The flights have shuffled around a bit since booking but the call centre agent says it must be more than 4 hours to qualify for a refund. Is there any chance they might change by more than 4 hours in the next 1.5 months? They're all fairly frequent routes apart from maybe LAX-HNL so I think it's unlikely?
The agent was quite confused about it being from BUD and not in USD, but she did suggest that I might be able to change the journey to something else, as long as it started in BUD, and either pay or get a refund voucher of any fare difference. Does anyone have any experience of this?
- Would I be able to change it to a cheap flight e.g. BUD -> LHR (maybe even in economy), and take most of the value as a voucher?
- I assume the voucher would be valid for a year and could only be used on flights booked through AA.com? Any other restrictions to be aware of?
- She suggested there would be no AA change fees but might be some from BA. Does anyone know if this is the case?
Any advice or suggestions appreciated, thanks.
Typically the country of origin and/or the currency the ticket was issued in cannot change, so anything else you change to must also originate in BUD/Hungary. You can cancel for no fee and get a credit, but whatever you use the credit on still must originate in BUD.
Also since AA issued the ticket it's AA change fees that matter (or lack thereof), BA is not going to charge you anything additional.
You could try changing to something else cheap, then get a credit for the difference, but I'm honestly not sure if the credit will be available to use on anything at aa.com or only for something departing BUD. I'm not sure if AA can sell you just BUD-LHR but you can find BUD-JFK roundtrips for $500 all winter, for example.
If you are 100% certain that you can't travel then I would call and change to a cheap BUD-JFK roundtrip in economy, pick a cheap date as far into the future as you can, and just see what kind of credit AA issues for the remainder. You have nothing to lose really.
Jan 26, 2023, 10:50 am
#1286
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Hi all, I'm looking for some advice for some flights which I can no longer take for personal reasons.
It's BUD->LHR->JFK->LAX->HNL return in business in early March, on BA and AA.
The flights have shuffled around a bit since booking but the call centre agent says it must be more than 4 hours to qualify for a refund. Is there any chance they might change by more than 4 hours in the next 1.5 months? They're all fairly frequent routes apart from maybe LAX-HNL so I think it's unlikely?
The agent was quite confused about it being from BUD and not in USD, but she did suggest that I might be able to change the journey to something else, as long as it started in BUD, and either pay or get a refund voucher of any fare difference. Does anyone have any experience of this?
- Would I be able to change it to a cheap flight e.g. BUD -> LHR (maybe even in economy), and take most of the value as a voucher?
- I assume the voucher would be valid for a year and could only be used on flights booked through AA.com? Any other restrictions to be aware of?
- She suggested there would be no AA change fees but might be some from BA. Does anyone know if this is the case?
It's BUD->LHR->JFK->LAX->HNL return in business in early March, on BA and AA.
The flights have shuffled around a bit since booking but the call centre agent says it must be more than 4 hours to qualify for a refund. Is there any chance they might change by more than 4 hours in the next 1.5 months? They're all fairly frequent routes apart from maybe LAX-HNL so I think it's unlikely?
The agent was quite confused about it being from BUD and not in USD, but she did suggest that I might be able to change the journey to something else, as long as it started in BUD, and either pay or get a refund voucher of any fare difference. Does anyone have any experience of this?
- Would I be able to change it to a cheap flight e.g. BUD -> LHR (maybe even in economy), and take most of the value as a voucher?
- I assume the voucher would be valid for a year and could only be used on flights booked through AA.com? Any other restrictions to be aware of?
- She suggested there would be no AA change fees but might be some from BA. Does anyone know if this is the case?
One thing to check is the date of the original ticket, because AA reinstated change fees on travel originating outside the U.S. If your ticket was purchased before the change fee reinstatement then you won't have a change fee, but if it was purchased afterwards, there might be a hefty change fee. If so, you can try calling and hope to get a sympathetic agent willing to waive the change fee.
Jan 26, 2023, 6:04 pm
#1287
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Hi all, I'm looking for some advice for some flights which I can no longer take for personal reasons.
It's BUD->LHR->JFK->LAX->HNL return in business in early March, on BA and AA.
The flights have shuffled around a bit since booking but the call centre agent says it must be more than 4 hours to qualify for a refund. Is there any chance they might change by more than 4 hours in the next 1.5 months? They're all fairly frequent routes apart from maybe LAX-HNL so I think it's unlikely?
The agent was quite confused about it being from BUD and not in USD, but she did suggest that I might be able to change the journey to something else, as long as it started in BUD, and either pay or get a refund voucher of any fare difference. Does anyone have any experience of this?
- Would I be able to change it to a cheap flight e.g. BUD -> LHR (maybe even in economy), and take most of the value as a voucher?
- I assume the voucher would be valid for a year and could only be used on flights booked through AA.com? Any other restrictions to be aware of?
- She suggested there would be no AA change fees but might be some from BA. Does anyone know if this is the case?
Any advice or suggestions appreciated, thanks.
It's BUD->LHR->JFK->LAX->HNL return in business in early March, on BA and AA.
The flights have shuffled around a bit since booking but the call centre agent says it must be more than 4 hours to qualify for a refund. Is there any chance they might change by more than 4 hours in the next 1.5 months? They're all fairly frequent routes apart from maybe LAX-HNL so I think it's unlikely?
The agent was quite confused about it being from BUD and not in USD, but she did suggest that I might be able to change the journey to something else, as long as it started in BUD, and either pay or get a refund voucher of any fare difference. Does anyone have any experience of this?
- Would I be able to change it to a cheap flight e.g. BUD -> LHR (maybe even in economy), and take most of the value as a voucher?
- I assume the voucher would be valid for a year and could only be used on flights booked through AA.com? Any other restrictions to be aware of?
- She suggested there would be no AA change fees but might be some from BA. Does anyone know if this is the case?
Any advice or suggestions appreciated, thanks.
Also, please note that AA wouldn't be able to issue a BUD-LHR ticket as they do not have the authority to do so. If the voucher is issued in HUF, and if there is a requirement to start at Hungary, then your only option would be to change something that AA is allowed to sell ( in this case travel to or via North America )
Jan 28, 2023, 11:25 am
#1288
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,105
I'm having some problems to fix an international, multicity itinerary that had a big cancellation on the return portion.
The trip is next May, the original return was RAP-ORD-HEL-BUD and ORD-HEL on AY got cancelled with no other options to HEL that day. AA did not rebook the TATL flight, leaving a gap in the return routing.
At this point, what I want is to rebook on this routing: RAP-DFW-LHR-HEL-BUD
Unfortunately I'm having some issues to find someone at AA able to do that.
The Webchat agent pulled out the excuse that the rebooking must have the same number of legs of the original booking, and when challenged that was not a rule, he told me he was not empowered to do anything different.
The phone agent was willing to book that routing, but then she told me it was impossible at this moment to book any LHR-HEL because AY has not confirmed yet that their flights will take place... or something like this. (Of course all these flights are already on sale on AY website... )
Are things so complicated at AA that you need some special agent to help in a multi-city rebooking? I know the trip is 3 months away, but if it's possible to have partner's flights confirmed when booking 6 months in advance, why all these issues with a rebooking?
The trip is next May, the original return was RAP-ORD-HEL-BUD and ORD-HEL on AY got cancelled with no other options to HEL that day. AA did not rebook the TATL flight, leaving a gap in the return routing.
At this point, what I want is to rebook on this routing: RAP-DFW-LHR-HEL-BUD
Unfortunately I'm having some issues to find someone at AA able to do that.
The Webchat agent pulled out the excuse that the rebooking must have the same number of legs of the original booking, and when challenged that was not a rule, he told me he was not empowered to do anything different.
The phone agent was willing to book that routing, but then she told me it was impossible at this moment to book any LHR-HEL because AY has not confirmed yet that their flights will take place... or something like this. (Of course all these flights are already on sale on AY website... )
Are things so complicated at AA that you need some special agent to help in a multi-city rebooking? I know the trip is 3 months away, but if it's possible to have partner's flights confirmed when booking 6 months in advance, why all these issues with a rebooking?
Jan 28, 2023, 11:34 am
#1289
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,039
I'm having some problems to fix an international, multicity itinerary that had a big cancellation on the return portion.
The trip is next May, the original return was RAP-ORD-HEL-BUD and ORD-HEL on AY got cancelled with no other options to HEL that day. AA did not rebook the TATL flight, leaving a gap in the return routing.
At this point, what I want is to rebook on this routing: RAP-DFW-LHR-HEL-BUD
Unfortunately I'm having some issues to find someone at AA able to do that.
The Webchat agent pulled out the excuse that the rebooking must have the same number of legs of the original booking, and when challenged that was not a rule, he told me he was not empowered to do anything different.
The phone agent was willing to book that routing, but then she told me it was impossible at this moment to book any LHR-HEL because AY has not confirmed yet that their flights will take place... or something like this. (Of course all these flights are already on sale on AY website... )
Are things so complicated at AA that you need some special agent to help in a multi-city rebooking? I know the trip is 3 months away, but if it's possible to have partner's flights confirmed when booking 6 months in advance, why all these issues with a rebooking?
The trip is next May, the original return was RAP-ORD-HEL-BUD and ORD-HEL on AY got cancelled with no other options to HEL that day. AA did not rebook the TATL flight, leaving a gap in the return routing.
At this point, what I want is to rebook on this routing: RAP-DFW-LHR-HEL-BUD
Unfortunately I'm having some issues to find someone at AA able to do that.
The Webchat agent pulled out the excuse that the rebooking must have the same number of legs of the original booking, and when challenged that was not a rule, he told me he was not empowered to do anything different.
The phone agent was willing to book that routing, but then she told me it was impossible at this moment to book any LHR-HEL because AY has not confirmed yet that their flights will take place... or something like this. (Of course all these flights are already on sale on AY website... )
Are things so complicated at AA that you need some special agent to help in a multi-city rebooking? I know the trip is 3 months away, but if it's possible to have partner's flights confirmed when booking 6 months in advance, why all these issues with a rebooking?
Jan 28, 2023, 12:18 pm
#1290
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I'm having some problems to fix an international, multicity itinerary that had a big cancellation on the return portion.
The trip is next May, the original return was RAP-ORD-HEL-BUD and ORD-HEL on AY got cancelled with no other options to HEL that day. AA did not rebook the TATL flight, leaving a gap in the return routing.
At this point, what I want is to rebook on this routing: RAP-DFW-LHR-HEL-BUD
Unfortunately I'm having some issues to find someone at AA able to do that.
The Webchat agent pulled out the excuse that the rebooking must have the same number of legs of the original booking, and when challenged that was not a rule, he told me he was not empowered to do anything different.
The phone agent was willing to book that routing, but then she told me it was impossible at this moment to book any LHR-HEL because AY has not confirmed yet that their flights will take place... or something like this. (Of course all these flights are already on sale on AY website... )
Are things so complicated at AA that you need some special agent to help in a multi-city rebooking? I know the trip is 3 months away, but if it's possible to have partner's flights confirmed when booking 6 months in advance, why all these issues with a rebooking?
The trip is next May, the original return was RAP-ORD-HEL-BUD and ORD-HEL on AY got cancelled with no other options to HEL that day. AA did not rebook the TATL flight, leaving a gap in the return routing.
At this point, what I want is to rebook on this routing: RAP-DFW-LHR-HEL-BUD
Unfortunately I'm having some issues to find someone at AA able to do that.
The Webchat agent pulled out the excuse that the rebooking must have the same number of legs of the original booking, and when challenged that was not a rule, he told me he was not empowered to do anything different.
The phone agent was willing to book that routing, but then she told me it was impossible at this moment to book any LHR-HEL because AY has not confirmed yet that their flights will take place... or something like this. (Of course all these flights are already on sale on AY website... )
Are things so complicated at AA that you need some special agent to help in a multi-city rebooking? I know the trip is 3 months away, but if it's possible to have partner's flights confirmed when booking 6 months in advance, why all these issues with a rebooking?