Originally Posted by kpott (Post 33694000)

I ended up checking out and seeing if they actually charge my card. Indeed it is pending on my CC for $200 for the 5 x500mile Certs.

im not interested in another 1.5hr phone call at this point. My plan is to write to customer relations, dispute with credit card, file a DOT complaint…in that order until I get a resolution. I do think it’s due to the schedule change but it’s so odd that the agents and the help desk and a supervisor couldn’t make it work for me today.

Originally Posted by Antarius (Post 33694191)

I don't think filing a credit card dispute is going to work. You ultimately did agree to buy the upgrades.

You're better off talking to Customer Relations.

Originally Posted by donotblink (Post 33692950)

Wait really? Did something prompt the closure, or was it a periodic review?

Originally Posted by beachfan (Post 33695183)

periodic review

Originally Posted by donotblink (Post 33695563)

Did they give you the opportunity to provide any documentation?

Originally Posted by beachfan (Post 33695569)

Yes, they asked for my account and my wife's. We never knew about the minimum employee requirement, and we didn't meet them.

Mine was a hobby business, my wife's was real, but never had 3 employees.

Originally Posted by kpott (Post 33693113)

Booked my wife on a BXP1A upgrade for an LAX to MCO trip a few weeks ago. Ticket was confirmed and ticketed with seat assignment in business class. Went to check in for the flight today and I was prompted to purchase 5, 500-mile upgrade at $40 a pop for a total of $200. Called meeting services and the rep reached out to help desk. Both were unable to do anything. Told me to send wife to airport tomorrow without boarding pass. I wasn't willing to do that since there is a current operational meltdown and its a short time window that she has to arrive and check in. After 1.5 hours on the phone and speaking to a supervisor who was unwilling to provide a workaround I decided to just pay the $200 and figure it out with customer relations after the fact. What would you have done? Will I have a problem getting the refund?

By the way neither my wife nor I are elite....I have no idea why it was trying to process the upgrade using 500-mile stickers when I had already used a BXP1A upgrade instrument. We live in a new reality where even when customer service reps know the system is broken they have no way to actually fix it. I wonder if this has to do with the shift away from giving agents full access to tickets and gives them a UI that is less functional when it comes to tickets.

Originally Posted by kpott (Post 33693113)

Booked my wife on a BXP1A upgrade for an LAX to MCO trip a few weeks ago. Ticket was confirmed and ticketed with seat assignment in business class. Went to check in for the flight today and I was prompted to purchase 5, 500-mile upgrade at $40 a pop for a total of $200. Called meeting services and the rep reached out to help desk. Both were unable to do anything. Told me to send wife to airport tomorrow without boarding pass. I wasn't willing to do that since there is a current operational meltdown and its a short time window that she has to arrive and check in. After 1.5 hours on the phone and speaking to a supervisor who was unwilling to provide a workaround I decided to just pay the $200 and figure it out with customer relations after the fact. What would you have done? Will I have a problem getting the refund?

By the way neither my wife nor I are elite....I have no idea why it was trying to process the upgrade using 500-mile stickers when I had already used a BXP1A upgrade instrument. We live in a new reality where even when customer service reps know the system is broken they have no way to actually fix it. I wonder if this has to do with the shift away from giving agents full access to tickets and gives them a UI that is less functional when it comes to tickets.

Originally Posted by robinsondg (Post 33702244)

Looking at using a BXP3 on flight next year and not clear if to go into Business class I need to purchase an Economy or Premium Economy?

Originally Posted by donotblink (Post 33695584)

The 3 employee minimum is new and only takes effect in 2023, right.

Originally Posted by donotblink (Post 33663869)

Can you get business extra points for reservations booked with AA flight numbers but operated by B6?