Can you get business extra points for reservations booked with AA flight numbers but operated by B6?

I have a ton of BE points that expire end of this year any word on if they are going to extend them again?

order a redemption and refund it!

Can refunds be processed online or do I need to call?

Can be done online -- very quick and easy

I have two BXP1s that will expire, and the account they came from was closed (as it was sole proprietorship and they started enforcing that).

So no account to log on to. I will call in and plead my case, but was wondering if anyone had experience or tips for this situation.

Wait really? Did something prompt the closure, or was it a periodic review?

They do a periodic review?? Hmm our LLC may be closing down, bummer. However we have 6 periodic flyers, 4 of which are mostly coach, and have done >$5000 since June, so we may be safe. I just gave our busiest flyers an annual AC membership, and they wanted that instead of platinum.

Booked my wife on a BXP1A upgrade for an LAX to MCO trip a few weeks ago. Ticket was confirmed and ticketed with seat assignment in business class. Went to check in for the flight today and I was prompted to purchase 5, 500-mile upgrade at $40 a pop for a total of $200. Called meeting services and the rep reached out to help desk. Both were unable to do anything. Told me to send wife to airport tomorrow without boarding pass. I wasn't willing to do that since there is a current operational meltdown and its a short time window that she has to arrive and check in. After 1.5 hours on the phone and speaking to a supervisor who was unwilling to provide a workaround I decided to just pay the $200 and figure it out with customer relations after the fact. What would you have done? Will I have a problem getting the refund?

By the way neither my wife nor I are elite....I have no idea why it was trying to process the upgrade using 500-mile stickers when I had already used a BXP1A upgrade instrument. We live in a new reality where even when customer service reps know the system is broken they have no way to actually fix it. I wonder if this has to do with the shift away from giving agents full access to tickets and gives them a UI that is less functional when it comes to tickets.

^ What does the receipt say is the booking class? BXP1 domestic upgrades confirm into C class. It is possible that AA downgraded you, but that seems unlikely if they were asking for e500 stickers (which clear into R class). I would guess the original upgrade never went through somehow. I would wager that the BXP1 is still good (so don't discard the redemption code). If C is now unavailable, then meeting services won't be able to help.

The receipt shows that it was booked into C. I had an ExpertFlyer alert set up for that route and when C opened up I booked it with cash and the BXP1 over the phone with meeting services. FWIW I check EF and there is no C space for that flight now. I am seeing that there was a change to this flight. Originally when I booked it the flight departed at 8:20 AM but then during a schedule change it was pushed back to 9:15. I wonder if the BXP1 didn't get synced up after the change? I checked the Business extra account that had the BXP1 certificate and it showed no certs eligible for return. How else can I check the status of that BXP1 cert? I have the cert identification number.

If there was a schedule change then that's almost certainly the root cause of whatever happened. I've seen it both ways, sometimes the upgrades stick on the new flights and other times you're booted back to economy and have to call AA to fix it.

I agree that it doesn't make any sense why, without status, the system is telling you to purchase 500-mi upgrades for this. Did you end up buying the upgrades and checking in?

This seems like a cut and dry situation where there was a schedule change and you lost your upgrade, any decent agent would be able to fix this, however IME a number of the meeting services reps are pretty clueless. You can always try HUCA tonight if there's still time.

I ended up checking out and seeing if they actually charge my card. Indeed it is pending on my CC for $200 for the 5 x500mile Certs.

im not interested in another 1.5hr phone call at this point. My plan is to write to customer relations, dispute with credit card, file a DOT complaint…in that order until I get a resolution. I do think it’s due to the schedule change but it’s so odd that the agents and the help desk and a supervisor couldn’t make it work for me today.

you could try tweeting them too

this is a good idea. I will try that my assumption is that they are totally overwhelmed in every way right now but it could be possible to get a response before the morning.