Nov 21, 2012, 10:53 am
Last edit by: Prospero
American Airlines Business Extra® Program (master thread)
Historical Notes
Key Information
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Historical Notes
- October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
- Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
- Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
- Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
- Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
- Sep 2013 - Business ExtrAA brand changed to simply Business Extra
- Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]
Key Information
- Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)
- Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.
- Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.
Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.
- Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
PlanAAhead - Economy T
PlanAAhead - Business* U
PlanAAhead - First† Z
AAnytime - Economy Y
AAnytime - Business* J
AAnytime - First† F
Upgrade to Business* C
Upgrade to First† A
* = First class cabin on 2-class flights
† = First class cabin on 3-class flights
- Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.
- Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:
Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date. - Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.
Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.
You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
(Or you can place everything after the slash directly in the second advanced control box.)
These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
- Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.
- Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
- Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.
A Business Extra number can be added to an existing BA reservation as follows:- Go to www.britishairways.com
- Select 'Manage My Booking' tab
- Follow the instructions to pull up your reservation
- Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
- Add your Business Extra number and check the box to give your consent.
Retroactive credit for completed travel can be requested via the Business Extra website.
- Contact Business Extra
Web home page: https://www.businessextra.com
Booking and Ticketing (Meeting Services desk)
www.aa.com
1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week
Business Extra Customer Service
1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
Fax: 1-817-931-9029
E-mail: [email protected]
Link to aa.com BE contact web form
http://www.aa.com/contactAA/viewEmai...businessExtrAA
Link to BE web contact form
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Business Extra ("ExtrAA") Program (master thread)
May 6, 2019, 10:53 am
#886
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,653
BusinessExtra points now posting daily: https://www.businessextra.com/i18n/c.../postDaily.jsp
May 6, 2019, 11:16 am
#887
Join Date: Nov 2003
Location: Cincinnati, OH USA
Programs: AA EXP
Posts: 178
I spoke to B/E customer service today. Even though Advantage miles posted to my account with Iberia ticket numbers (4 flights in April) B/E shows flight segments with notation that flights were not flown. This also happened to a colleague on Iberia flights. B/E customer service said that We have to send an email to customer service and not use the flight credit link. 2 AA segments flown in May not posted as well. Buggy!
May 10, 2019, 4:27 am
#888
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,653
Most of my April flights posted on 5.2.19.
The remainder of April posted on 5.3.19.
My flight of 5.3.19 posted on 5.6.19.
On 5.7.19 I submitted a flight credit request for the flights that did not post (5.1 & 5.2). Those flights were credited this morning.
I am impressed!
May 10, 2019, 7:05 am
#889
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
My May hasn't posted yet, but I noticed that my AA account's postings have been much quicker. It's a shame you bearly earn for these flights anymore.
May 14, 2019, 4:25 pm
#890
Join Date: Nov 2012
Location: Tampa, FL
Programs: AA Ex Plat United Premier Silver Hilton Diamond Marriott Gold
Posts: 104
Upgrade Questions
A couple questions. Searched high and low with no luck. So, here goes:
Can you use a BXP1 on an award ticket?
Can you use a BXP1 to go from Y --> J (if available) and then use a 2nd one J--> F (assuming 3 class and if available)?
Can you use a BXP1 on an award ticket?
Can you use a BXP1 to go from Y --> J (if available) and then use a 2nd one J--> F (assuming 3 class and if available)?
May 14, 2019, 5:00 pm
#891
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,495
EXP/CK can upgrade North America award tickets with UDU/500-mi upgrade privileges, but outside of that you can not upgrade an award ticket with any upgrade instrument (SWU, miles/copay, BE upgrade cert) and similarly you cannot do double upgrades with any upgrade instrument as well.
May 14, 2019, 6:09 pm
#892
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.4MM, BAEC, UAMP, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,723
May 19, 2019, 6:17 pm
#894
Join Date: Nov 2012
Location: Tampa, FL
Programs: AA Ex Plat United Premier Silver Hilton Diamond Marriott Gold
Posts: 104
QQ... I think I've read that you can. But if I use an upgrade cert now can I pull it back later if it appears I'll get my normal upgrade as plat pro?
May 20, 2019, 5:09 am
#895
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,495
I'm not aware of any upgrade instrument with AA (SWU, miles/copay, BE cert) where you can't just call AA and have the request removed if you no longer want to upgrade (or want to upgrade with a different method).
May 23, 2019, 6:03 am
#896
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
I have a BA marketed flight operated by Iberia. I added my Business Extraa number in BA booking system.
Do I need to add this to Iberia booking as well ? I did not find a way to add that in Iberia
booking. Any advice is appreciated...Thanks.
Do I need to add this to Iberia booking as well ? I did not find a way to add that in Iberia
booking. Any advice is appreciated...Thanks.
May 24, 2019, 12:06 pm
#898
Join Date: Feb 2019
Posts: 268
Flight Award Redemption maybe?
May 26, 2019, 6:35 pm
#899
Join Date: Mar 2007
Posts: 4,975
Anyone else having issues with https://business.aa.com/ ? I find flights to use my cert on, but the page just loads up and reloads, reloads, reloads more and more flights and I cannot select anything.
May 27, 2019, 12:14 am
#900
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
Anyone else having issues with https://business.aa.com/ ? I find flights to use my cert on, but the page just loads up and reloads, reloads, reloads more and more flights and I cannot select anything.