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-   -   Business Extra ("ExtrAA") Program (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-extraa-program-master-thread.html)

enfuego Jul 9, 2021 5:53 pm

For those who have canceled and redeposited awards, is the new expiration date one year from the date of redeposit or the end of the following year? There's no way I can use my BE points that expire this year and am thinking about how I can proactively protect them while we hope for another extension.

njvandy Jul 10, 2021 1:58 pm

Just had the same experience. Thankfully meeting services was able to take care of it in 2 minutes over the phone.

135pilot Jul 21, 2021 9:14 am

Question for all those with experience using the Business Extra program. I have a "P" class premium economy ticket DFW-SCL at the beginning of next year. Does anyone know whether I need to use BXP2 or BXP3 upgrades in order to upgrade "P" class fares?

Update: Just used the more expensive BXP3 certificates. Would be curious what priority I get with those

SFGuy37 Jul 21, 2021 4:34 pm

I had two BXP1 upgrades confirmed on a trip LAS>MIA and MIA to LAX (as both were on widebodies). The LAS to MIA segment was cancelled by AA a few hours before departure, with no availability to rebook that day or the next, so I cancelled this and the subsequent segment as AA couldn't rebook me within 24 hrs. Do I need to call meeting services to claw back the two (now) unused BXP1s that were applied to the cancelled segments?

FlyerBeek Jul 21, 2021 5:10 pm


Originally Posted by SFGuy37 (Post 33426904)
I had two BXP1 upgrades confirmed on a trip LAS>MIA and MIA to LAX (as both were on widebodies). The LAS to MIA segment was cancelled by AA a few hours before departure, with no availability to rebook that day or the next, so I cancelled this and the subsequent segment as AA couldn't rebook me within 24 hrs. Do I need to call meeting services to claw back the two (now) unused BXP1s that were applied to the cancelled segments?

In my experience, yes. In the past I have emailed Business Extra ([email protected]), which provides the added benefit of having a documentation trail confirming the BXP1s weren't used.

-FlyerBeek

njvandy Jul 21, 2021 5:11 pm


Originally Posted by SFGuy37 (Post 33426904)
I had two BXP1 upgrades confirmed on a trip LAS>MIA and MIA to LAX (as both were on widebodies). The LAS to MIA segment was cancelled by AA a few hours before departure, with no availability to rebook that day or the next, so I cancelled this and the subsequent segment as AA couldn't rebook me within 24 hrs. Do I need to call meeting services to claw back the two (now) unused BXP1s that were applied to the cancelled segments?

I cancelled a SFO-JFK segment with two confirmed BXP1 upgrades (2 pax) a few ago and was able to re-apply one of them to a new reservation about a week later without issue. Figured I would have to call and argue but was pleasantly surprised.

platbrownguy Jul 21, 2021 11:21 pm


Originally Posted by 135pilot (Post 33425673)
Question for all those with experience using the Business Extra program. I have a "P" class premium economy ticket DFW-SCL at the beginning of next year. Does anyone know whether I need to use BXP2 or BXP3 upgrades in order to upgrade "P" class fares?

Update: Just used the more expensive BXP3 certificates. Would be curious what priority I get with those

BXP3 is correct. BXP2 is only for J or Y fares, not for any of the premium economy fares.

As for priority, YMMV... I would set an ExpertFlyer alert for C availability and call when it goes off (hoping that it does so during Meeting Services phone hours!)

135pilot Jul 22, 2021 9:06 am


Originally Posted by platbrownguy (Post 33427516)
BXP3 is correct. BXP2 is only for J or Y fares, not for any of the premium economy fares.

As for priority, YMMV... I would set an ExpertFlyer alert for C availability and call when it goes off (hoping that it does so during Meeting Services phone hours!)


Thank you for the confirmation! And did exactly that. Fingers crossed for some C availability to pop up

Carolina2Cali Jul 23, 2021 11:51 am

Got an email to my work email today saying to join Extra and then fly within 90 days to earn 2000 points. Pretty sure this is their old bonus where you got 2000 points for signing up, with the only new caveat being you now have to actually fly after signup. I am pretty sure this is worth jumping on, keep an eye out on your emails.

P.S. I think I generically signed up without signing up signing up, and took one of their surveys... not sure how exactly you can get targeted.

"This offer is available only to recipients of the email sent by American Airlines on July 20, 2021 and is valid through July 31, 2021. To earn the reward, an eligible company must enroll in the program using Referral Code "21SURVEY" between July 20, 2021 and July 31, 2021 and fly within 90 days of enrolling using their newly created Business Extra number.This offer is available only to recipients of the email sent by American Airlines on July 20, 2021 and is valid through July 31, 2021. To earn the reward, an eligible company must enroll in the program using Referral Code "21SURVEY" between July 20, 2021 and July 31, 2021 and fly within 90 days of enrolling using their newly created Business Extra number."

safari ari Aug 4, 2021 10:18 am

How long do partner flights take to post? I'm seeing AA flights posted from before and after the partner segments, which makes me believe either I forgot to add my number or it just takes more time.

skydve1 Aug 4, 2021 10:37 am


Originally Posted by safari ari (Post 33463613)
How long do partner flights take to post? I'm seeing AA flights posted from before and after the partner segments, which makes me believe either I forgot to add my number or it just takes more time.

I've had them post in a day or two, I've had them post after 30 days, and I've had them never post - which required a call or submitting a missing mileage request online.

As crazy as it sounds, if you do have to call or submit a request, you'll need photos/screenshots of boarding passes and ticket numbers as proof of any partner flights. Because of this, I keep photos of all of my boarding passes until they post.

vasantn Aug 4, 2021 11:06 am


Originally Posted by safari ari (Post 33463613)
How long do partner flights take to post? I'm seeing AA flights posted from before and after the partner segments, which makes me believe either I forgot to add my number or it just takes more time.

IME QR can take up to a month.

tramm7 Aug 4, 2021 7:00 pm


Originally Posted by vasantn (Post 33463759)
IME QR can take up to a month.

So you can earn BE point on QR ticket??? Or is that for AA tickets on QR metal?

platbrownguy Aug 4, 2021 7:52 pm


Originally Posted by vasantn (Post 33463759)
IME QR can take up to a month.

You've gotten BE credit for QR flights? The T&Cs say no:

[QUOTE]
Only purchased, published fare revenue from eligible flights booked in eligible fare classes for travel on American Airlines, American Eagle®, British Airways and Iberia, ticketed on American Airlines (001), British Airways (125), Iberia (075) and Japan Airlines (131) ticket stock or American Airlines codeshare (AA*) flights operated by Finnair or Qantas and ticketed on American Airlines (001) ticket stock will contribute to monthly revenue, net of refunds, fees and commissions ("Flown Revenue") for the purposes of earning points.
[
/QUOTE]

Markie Aug 4, 2021 10:44 pm

I usually request credit for my BA flights as they never seem to post.

safari ari Aug 14, 2021 3:56 pm

Whats the timeframe for a BXP1 upgrade to process when waitlisted for a segment that has C inventory opened up? I received a notification from EF that C is available on my segment, but looking at my reservation, it still states waitlist.

safari ari Aug 16, 2021 6:28 pm


Originally Posted by safari ari (Post 33491271)
Whats the timeframe for a BXP1 upgrade to process when waitlisted for a segment that has C inventory opened up? I received a notification from EF that C is available on my segment, but looking at my reservation, it still states waitlist.

Well, my answer is never. Had to call in after 36 hours of 'C' opening up and was able to process the UG already tied to the segment.

SFO777 Aug 16, 2021 6:49 pm


Originally Posted by safari ari (Post 33496403)
Well, my answer is never. Had to call in after 36 hours of 'C' opening up and was able to process the UG already tied to the segment.

Yep, that's pretty much it. I don't even both waitlisting anymore. Just set an EF alert, call in and presto... you jump the waitlist queue.

mcgahat Aug 16, 2021 7:13 pm


Originally Posted by SFO777 (Post 33496436)
Yep, that's pretty much it. I don't even both waitlisting anymore. Just set an EF alert, call in and presto... you jump the waitlist queue.

That is the better process. Saves the dance with the agent (IMO) that tries to get you to wait to let the system process it!

safari ari Aug 16, 2021 8:20 pm


Originally Posted by SFO777 (Post 33496436)
Yep, that's pretty much it. I don't even both waitlisting anymore. Just set an EF alert, call in and presto... you jump the waitlist queue.

Definitely happened to me, luckily 3 'C' opened up. Checking this am, only 2 were left. AA IT at its best.

platbrownguy Aug 16, 2021 9:30 pm

One thing I learned the other day -- BXP1s can only be processed one passenger at a time. So if you have 2 pax on a record, even if C2 pops up, you have to split the record and apply the BXP1s separately. Thankfully my EF alert went off during hours when Meeting Services was open so I just did it in one call, but otherwise you might have to call AA to split the record and then (if you're after hours) go to businessextra.com to apply the BXP1s yourself.

Regardless, there's never a good reason to waitlist a BXP1.

onfo Sep 2, 2021 8:37 pm

I have 7,500 points expiring at year end and haven't been traveling much. Any thoughts on the best use? It's a shame they haven't offered any extensions on expiring points.

platbrownguy Sep 2, 2021 11:32 pm


Originally Posted by onfo (Post 33539932)
I have 7,500 points expiring at year end and haven't been traveling much. Any thoughts on the best use? It's a shame they haven't offered any extensions on expiring points.

I thought there was an established way of redeeming awards and returning them where the redeposited points have a new/later expiry? IIRC, there's discussion of that in this thread.

Failing that, gift an AC membership or Gold status (or a flight, for that matter) to someone who could use it.

onfo Sep 3, 2021 8:54 am


Originally Posted by platbrownguy (Post 33540172)
I thought there was an established way of redeeming awards and returning them where the redeposited points have a new/later expiry? IIRC, there's discussion of that in this thread.

Failing that, gift an AC membership or Gold status (or a flight, for that matter) to someone who could use it.

Thanks...turns out "search" really is my friend :rolleyes:

BMWGuinness Sep 15, 2021 3:23 pm

Anyone know when the next referral code or promo code will be available? I called and they said there wasn't one right now but they usually have one every month.

I don't know how to subscribe to ExtrAA without actually signing up, therefore negating the sign-up bonus.

Thanks!

Carolina2Cali Sep 15, 2021 9:54 pm


Originally Posted by BMWGuinness (Post 33570862)
Anyone know when the next referral code or promo code will be available? I called and they said there wasn't one right now but they usually have one every month.

I don't know how to subscribe to ExtrAA without actually signing up, therefore negating the sign-up bonus.

Thanks!

Somehow I signed up as interested without signing up, I got sent a survey, I did the survey, and I then got the promo code for 2000 points if I did a flight. I wish I had more specific details to share but its blurry.

AA EXP DFW-LON Sep 21, 2021 3:01 pm

Waitlist BXP1 or go with free status based upgrade?
 

Originally Posted by SFO777 (Post 33496436)
Yep, that's pretty much it. I don't even both waitlisting anymore. Just set an EF alert, call in and presto... you jump the waitlist queue.

Waitlisted for C class upgrade JFK-SNA using a BXP1. Am I better off removing the waitlist and BXP1 and instead relying on the normal domestic status based upgrade as an EXP? If C opens up, I can always just call and add it. Any experience if the BXP1 waitlist trumps the UDU for EXP?

Thanks!

mvoight Sep 21, 2021 3:39 pm


Originally Posted by platbrownguy (Post 33540172)
I thought there was an established way of redeeming awards and returning them where the redeposited points have a new/later expiry? IIRC, there's discussion of that in this thread.

Failing that, gift an AC membership or Gold status (or a flight, for that matter) to someone who could use it.

Or, simply call and request they extend, so you don't have to redeem and redeposit

lrbenko Sep 21, 2021 4:48 pm

Is it just me or does everyone have either a lot of flights missing and no flights populate when you run a statement search? Seems like the site always has a lot of issues. Any remedies to this?

ExpatExp Sep 22, 2021 2:02 am


Originally Posted by lrbenko (Post 33586170)
Is it just me or does everyone have either a lot of flights missing and no flights populate when you run a statement search? Seems like the site always has a lot of issues. Any remedies to this?

We gave up on Business Extra logging all our travellers' flights correctly. It's super prone to error. I don't understand why. But it just became too much of a hassle to contact them constantly to correct things. So now we get what we get and it's a nice bonus but we don't worry about the ones which slip through the cracks.

lrbenko Sep 22, 2021 6:47 am


Originally Posted by ExpatExp (Post 33587126)
We gave up on Business Extra logging all our travellers' flights correctly. It's super prone to error. I don't understand why. But it just became too much of a hassle to contact them constantly to correct things. So now we get what we get and it's a nice bonus but we don't worry about the ones which slip through the cracks.

It's a fairly big percentage that it misses too. For my last 4 flights, none have posted and when I submit the the missing flight, I get "ticket number not elidable" and I can't find anywhere why that would be. But yet all of my employees flights show up. Who knows?

txpenny Sep 22, 2021 10:10 am


Originally Posted by mvoight (Post 33586005)
Or, simply call and request they extend, so you don't have to redeem and redeposit

I called. No extension. I was told to redeem in December so I would have 12 months to use. If I couldn't use before expiry, they would redeposit the award. Seems silly to go through that when a simple extension would accomplish the same thing. Come to think of it, eventually the redeem and redeposit is better than an extension in terms of expiration date.

Robert Oct 5, 2021 8:52 am

Received an email from Business Extra titled “New awards & program changes from Business Extra”. Of note:


https://cimg8.ibsrv.net/gimg/www.fly...0bc34be52.jpeg


Not thrilled with this new requirement.

taxatty56 Oct 5, 2021 8:58 am

I just got the same email. The feared negative changes in AA program benefits have started.

texmanufan Oct 5, 2021 8:58 am

Delta has a similar requirement in their program except five active instead of three. Been that way for a while,

ikwia Oct 5, 2021 9:11 am

I currently cannot login to the site (I get a proxy gateway timeout error) to see how bad the points to miles conversion rate is...I'm going to need to cash out a LOT of points, sadly :(

LovePrunes Oct 5, 2021 9:12 am

I mean just like MOST negative changes to FF programs over the years, they probably should have made these their policies from the beginning, but didn't realize what monsters they were creating at the time.
• Anyone sign up for any "company" no matter how much you spend? Sure! Great idea!
• Give out miles for distance flown instead of fare paid? Right on!

Seems like its the inevitable clamping down on Biz Extraa but it was a nice ride while it lasted. My small co doesn't spend $5000 a year in air fare, so I'll redeem in late 2022 and be done with it.

swag Oct 5, 2021 9:15 am


Originally Posted by ikwia (Post 33620789)
I currently cannot login to the site (I get a proxy gateway timeout error) to see how bad the points to miles conversion rate is...I'm going to need to cash out a LOT of points, sadly :(

Looks like 1 BE point => 6 AA miles.
Minimum conversion 100 BE.

ikwia Oct 5, 2021 9:23 am


Originally Posted by swag (Post 33620798)
Looks like 1 BE point => 6 AA miles.
Minimum conversion 100 BE.

Thanks. If I'm remembering the award table correctly, this is a really bad conversion rate. IIRC, an Anytime coach roundtrip award was 5000 points. That would get you 30000 miles, which is nowhere near enough for an Anytime roundtrip coach ticket in my experience.

ikwia Oct 5, 2021 9:24 am

deleted


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