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-   -   Business Extra ("ExtrAA") Program (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-extraa-program-master-thread.html)

236Dakota Nov 13, 2019 8:40 pm

Anyone get the 300 point IHG bonus yet?

uscjeff Nov 14, 2019 8:58 pm

Can you not use BXP1's on flights booked under a corporate rate? My company was bought and now I book through a larger system that gets nice rates (and does not accrue me BE points). Can I not upgrade those flights even if they are booked into an eligible fare bucket??

AAExecPlatFlier Nov 15, 2019 4:55 am

U can upgrade as long as the booking class is eligible


Originally Posted by uscjeff (Post 31738534)
Can you not use BXP1's on flights booked under a corporate rate? My company was bought and now I book through a larger system that gets nice rates (and does not accrue me BE points). Can I not upgrade those flights even if they are booked into an eligible fare bucket??


JJeffrey Nov 15, 2019 4:59 am


Originally Posted by uscjeff (Post 31738534)
Can you not use BXP1's on flights booked under a corporate rate? My company was bought and now I book through a larger system that gets nice rates (and does not accrue me BE points). Can I not upgrade those flights even if they are booked into an eligible fare bucket??

Yea, as mentioned above it's no problem as long as you're booked under an eligible booking code. Where did this come from, did someone at AA or elsewhere tell you you couldn't??

SkyTeem Nov 15, 2019 1:13 pm

I'm totally sorry for going on a rant here, but I need to vent! Please bear with me.

I'm BA Gold Guest List so OneWhirled Emerald, and was waitlisted from Premium Economy (fare basis and booking code P) to business with a Business Extra certificate, LAX-HKG. Turns out that put me dead last on the waitlist/upgrade list at the airport. Number 28.

Was this because of the type of upgrade - Business Extra certs have lower waitlist priority than everyone else? Or because I'm oneworld and not AAdvantage, so literally everyone else has priority? It was fun to watch as more and more people checked in, I remained last on the list as the number above me grew.

Also, doesn't make a difference if upgrading from Premium Econ to Business, versus regular economy to business? All 27 pax above me couldn't have been from PE to Business.

Anyway, sorry for the rant, but if anyone can shed any light on this it might help me. And what now to do with the upgrade that expires Dec 31, given that I'm just a measly oneworld emerald?

JJeffrey Nov 15, 2019 2:01 pm


Originally Posted by SkyTeem (Post 31740847)
I'm totally sorry for going on a rant here, but I need to vent! Please bear with me.

I'm BA Gold Guest List so OneWhirled Emerald, and was waitlisted from Premium Economy (fare basis and booking code P) to business with a Business Extra certificate, LAX-HKG. Turns out that put me dead last on the waitlist/upgrade list at the airport. Number 28.

Was this because of the type of upgrade - Business Extra certs have lower waitlist priority than everyone else? Or because I'm oneworld and not AAdvantage, so literally everyone else has priority? It was fun to watch as more and more people checked in, I remained last on the list as the number above me grew.

Also, doesn't make a difference if upgrading from Premium Econ to Business, versus regular economy to business? All 27 pax above me couldn't have been from PE to Business.

Anyway, sorry for the rant, but if anyone can shed any light on this it might help me. And what now to do with the upgrade that expires Dec 31, given that I'm just a measly oneworld emerald?

As far as I know oneworld status carries zero weight on the AA upgrade list, so unfortunately even as an emerald you would be ranked with the no-status pax behind all other AA elites.

Additionally, assuming you credit all your flights to BA, that would give you $0 EQD on AA, which is how AA sorts the list within each status group. So not only were you at the back of the list, you were at the very back of the list with no rolling EQD.

And to answer your questions, upgrading from PE-Business is the same waitlist as Economy-Business. PE carries no weight as it is now.

As to the upgrade cert that's expiring, you can always pay the fee to have the points reinstated. Or, if you have any more travel before Dec. 31, make sure to book a flight with confirm-able upgrade space at booking (easier said than done).

uscjeff Nov 15, 2019 6:10 pm


Originally Posted by JJeffrey (Post 31739268)
Yea, as mentioned above it's no problem as long as you're booked under an eligible booking code. Where did this come from, did someone at AA or elsewhere tell you you couldn't??

The new site is spitting it back saying not eligible. I was going to call but figured I would ask here first. Thanks for the feedback regardless!

SkyTeem Nov 18, 2019 10:00 am


Originally Posted by JJeffrey (Post 31740996)
As to the upgrade cert that's expiring, you can always pay the fee to have the points reinstated. Or, if you have any more travel before Dec. 31, make sure to book a flight with confirm-able upgrade space at booking (easier said than done).

Thank you for the background. I'll make sure EXPs use them instead of me going forward.

I am cancelling my return and buying business on a Star Alliance carrier. Any chance you, or anyone, knows whether I have to call to reinstate the certificate/get the upgrade back, after cancelling the revenue space through my travel agent? I know our Business Extra company account manager will have to call and redeposit the award/pay the fee if he wants the points back, but I don't want to screw it up by not getting the upgrade back first.

Thanks again for the advice - it is most appreciated!

ellinj Nov 20, 2019 11:45 am

What happens to bxp1s rthat don’t clear ? Are the only useable by the original requester ? Do I have to call to have them reissued ?

JJeffrey Nov 20, 2019 11:57 am


Originally Posted by ellinj (Post 31758687)
What happens to bxp1s rthat don’t clear ? Are the only useable by the original requester ? Do I have to call to have them reissued ?

BXP1's can be used by anyone you just need the authorization number. If it doesn't clear then the upgrade is still unused and anyone can request another upgrade using that certificate. If you just want to return the points then you need to call if it has been outside of 5 days since the award was claimed.

ellinj Nov 20, 2019 12:06 pm

I am trying to use the code from a failed cert for another person. It’s telling me the code is invalid.

JJeffrey Nov 20, 2019 12:07 pm


Originally Posted by ellinj (Post 31758757)
I am trying to use the code from a failed cert for another person. It’s telling me the code is invalid.

Then just give them a call...

ellinj Nov 20, 2019 12:13 pm


Originally Posted by JJeffrey (Post 31758762)
Then just give them a call...

yeah I will have to. Can’t do it now. In a noisy environment.

UserMark Nov 20, 2019 3:42 pm

Any current signup bonuses?

Explore Dec 10, 2019 2:00 pm

Add Business Extra Number to Iberia Booking?
 
I've done it with British Airways - how about Iberia? Is it possible online?

Thanks....

flytastic Dec 14, 2019 9:54 pm

Once I ticket an award (e.g. BX9B), can I change the date to a future date?
 
Once I ticket an award (e.g. BX9B), can I change the date to a future date?
I am Executive Platinum.
I redeemed 2 BX9B awards at 7,200 points each x 2 = 14,400 for two North America to South Pacific.
My original award redemption date was 12/30/2018 and expires on 12/30/2019 (today is 12/15/2019).
I understand the rule is "Award ticket must be issued by midnight one year from the original award redemption date."
That means ticket needs to be issued for a date sometime in 2020 on or before 12/30/2019.
I understand the rule is "Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date."
Question 1: I don't understand this sentence. It might be clear to you but I can't wrap my head around it.
BE /termsConditions.htm says "Once a ticket has been issued, the passenger will have one year from the date of issue to fly. Tickets not used within this time frame will be forfeited. Service charges may be imposed for requested changes that require a reissued ticket"

I want to fly 12/22/2020 but it is 12/15/2019 today and the furthest out on AA website is 11/09/2020 as of today. If I check on 12/30/2019, the furthest out I will be able to book will be 11/24/2020. But I wanna travel 12/22/2020.

Question 2: So I cannot book 12/22/2020. What should I do?

Question 3: Should I try to find any business class seat LAX-AKL or LAX-SYD on any date in 2020 (can't find a single seat on any date on AA metal the entire 2020, I checked every day on the calendar) and issue the ticket before 12/30/19?

Question 4: And then shall I keep looking in January, February, etc. 2020 to see if anything opens up for 12/22/2020 and then can I change the tickets?

Question 5: Is a change allowed once ticketed? (note: it does say in T& C "Service charges may be imposed for requested changes that require a reissued ticket") but does that mean it can be extended to 12/22/2020 if 1 or 2 seats become available?

Question 6: If there is a service charge or change fee, is that waived for Executive Platinum?

If you would be so kind as answer each question separately, I would be in your debt.
Thank you for your time.

donotblink Dec 14, 2019 11:29 pm

Is it possible to add a business extra number to an AAVacations booking where the fare is obscured?

Explore Dec 15, 2019 12:35 am


Originally Posted by donotblink (Post 31841163)
Is it possible to add a business extra number to an AAVacations booking where the fare is obscured?

No, according to Business Extra Customer Service. AA Vacations don’t qualify.

checkerboard Dec 15, 2019 7:34 am


Originally Posted by flytastic (Post 31841084)
I am Executive Platinum.
My original award redemption date was 12/30/2018 and expires on 12/30/2019 (today is 12/15/2019).
I understand the rule is "Award ticket must be issued by midnight one year from the original award redemption date."
That means ticket needs to be issued for a date sometime in 2020 on or before 12/30/2019.

I want to fly 12/22/2020 but it is 12/15/2019 today and the furthest out on AA website is 11/09/2020 as of today. If I check on 12/30/2019, the furthest out I will be able to book will be 11/24/2020. But I wanna travel 12/22/2020.

Question 2: So I cannot book 12/22/2020. What should I do?

One idea is simply to call Business ExtrAA, and explain the situation. Ask them to redeposit this award for you, and then once the schedule extends that far into the future, you can request it again in order to book the flights you want on the date you want them. [There might be an issue with points expiry - but who knows how the AA systems will deal with that.] In any case, as an Executive Platinum, there should be no charge to redeposit the certificate.

Hope that helps a little bit. Please do report back to let us know how it goes.

-Checkerboard

shihyin Dec 18, 2019 5:40 pm


Originally Posted by flytastic (Post 31841084)
Once I ticket an award (e.g. BX9B), can I change the date to a future date?
I am Executive Platinum.
I redeemed 2 BX9B awards at 7,200 points each x 2 = 14,400 for two North America to South Pacific.
My original award redemption date was 12/30/2018 and expires on 12/30/2019 (today is 12/15/2019).
I understand the rule is "Award ticket must be issued by midnight one year from the original award redemption date."
That means ticket needs to be issued for a date sometime in 2020 on or before 12/30/2019.
I understand the rule is "Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date."

Question 6: If there is a service charge or change fee, is that waived for Executive Platinum?

If you would be so kind as answer each question separately, I would be in your debt.
Thank you for your time.

We've changed the reservation for free with an EXP on the reservation record.

ikwia Dec 19, 2019 9:19 am

The info showing how many points expire in each year has disappeared from my account summary. Are other people seeing this? Is there anywhere else I can see this info?

Interestingly, yesterday I got a Business Extra email that showed my correct points balance and said I had 0 points expiring on 31 Dec 2019 -- which I know isn't correct, unless they've changed the points expiration policy.

tramm7 Dec 19, 2019 9:35 am


Originally Posted by ikwia (Post 31856725)
The info showing how many points expire in each year has disappeared from my account summary. Are other people seeing this? Is there anywhere else I can see this info?

Interestingly, yesterday I got a Business Extra email that showed my correct points balance and said I had 0 points expiring on 31 Dec 2019 -- which I know isn't correct, unless they've changed the points expiration policy.

Same thing here. had points expiring this year. Received email stating 0 were expiring. Logged in this morning and expiration info is missing.

MrJBoy Dec 19, 2019 11:37 am

BXP1 Eligible?
 
I got a LAX-JFK flight (AA flight # , AA operated) as part of international flights.
The tickets were issues by AY (105 stock).
In this case can I apply BXP1 to the AA segment?
I tried to pull the reservation with AA record locater to upgrade the seat at business.aa.com, but it says "Only American Airlines PNRs are eligible for seat upgrade.", and I can't go further from there. By the way the booking class is I.
It is AA's PNR from aa.com and not AY's PNR, though...

CLKeenan Dec 19, 2019 11:39 am

I had applied BXP3 upgrades for a flight within 18 hours from now from back in August. Is it normal for me not to even be able to see a waitlist? I called in and the CSR said that even though there were still seats available, the inventory wasn't available for a BXP3 upgrade to clear. To be clear, we purposely booked in the allowable fare class to upgrade. Did something go wrong with my upgrade request or would AA really rather leave a seat empty than allow me to use an upgrade?

mvoight Dec 19, 2019 12:17 pm


Originally Posted by CLKeenan (Post 31857301)
I had applied BXP3 upgrades for a flight within 18 hours from now from back in August. Is it normal for me not to even be able to see a waitlist? I called in and the CSR said that even though there were still seats available, the inventory wasn't available for a BXP3 upgrade to clear. To be clear, we purposely booked in the allowable fare class to upgrade. Did something go wrong with my upgrade request or would AA really rather leave a seat empty than allow me to use an upgrade?

If possible, it is best to book upgrades that are showing available when you book them. Other than that, there is no guarantee there will ever be availability on your flight, and yes, AA often has flights leave with FC seats empty and mileage or BE upgrades either not being made available by AA RM, or airport agents not bothering to process them.

hurnik Dec 19, 2019 1:20 pm


Originally Posted by mvoight (Post 31857439)
If possible, it is best to book upgrades that are showing available when you book them. Other than that, there is no guarantee there will ever be availability on your flight, and yes, AA often has flights leave with FC seats empty and mileage or BE upgrades either not being made available by AA RM, or airport agents not bothering to process them.

Yes to this.
If you have ExpertFlyer, check the availability there if you want. Otherwise I think you have to call in and see. The only benefit to the calling in part is that if it's there, you can book it right away. I had several times where ExpertFlyer showed availability and then 30 minutes later it went from C7 to C0 (not their fault, obviously AA change it for some reason).

wylek Dec 19, 2019 1:56 pm


Originally Posted by MrJBoy (Post 31857293)
I got a LAX-JFK flight (AA flight # , AA operated) as part of international flights.
The tickets were issues by AY (105 stock).
In this case can I apply BXP1 to the AA segment?

I do not believe your non-001 ticket will be eligible. You could always call Meeting Services and ask, to be sure. From the TOC for BXP1's...
"Valid on flights marketed and operated by American Airlines or American Eagle, ticketed on American Airlines ticket stock (AA001)."
https://www.businessextra.com/awards/toc.htm

MrJBoy Dec 19, 2019 3:14 pm


Originally Posted by wylek (Post 31857815)
I do not believe your non-001 ticket will be eligible. You could always call Meeting Services and ask, to be sure. From the TOC for BXP1's...
"Valid on flights marketed and operated by American Airlines or American Eagle, ticketed on American Airlines ticket stock (AA001)."
https://www.businessextra.com/awards/toc.htm

Ah..OK.
Do you know if AA can take over and reissue the ticket as AA001 stock?

skunker Dec 19, 2019 3:20 pm


Originally Posted by ikwia (Post 31856725)
The info showing how many points expire in each year has disappeared from my account summary. Are other people seeing this? Is there anywhere else I can see this info?

Interestingly, yesterday I got a Business Extra email that showed my correct points balance and said I had 0 points expiring on 31 Dec 2019 -- which I know isn't correct, unless they've changed the points expiration policy.


Originally Posted by tramm7 (Post 31856787)
Same thing here. had points expiring this year. Received email stating 0 were expiring. Logged in this morning and expiration info is missing.

Had the same thing happen to me, but logging in shows that I have points expiring on 12/31/19.

ikwia Dec 19, 2019 5:27 pm


Originally Posted by skunker (Post 31858108)
Had the same thing happen to me, but logging in shows that I have points expiring on 12/31/19.

When I log in now, I see the usual expiring-by-year listing like I am used to seeing. At least they fixed it quickly.

checkerboard Dec 23, 2019 9:05 am


Originally Posted by checkerboard (Post 31841915)
One idea is simply to call Business ExtrAA, and explain the situation. Ask them to redeposit this award for you, and then once the schedule extends that far into the future, you can request it again in order to book the flights you want on the date you want them. [There might be an issue with points expiry - but who knows how the AA systems will deal with that.] In any case, as an Executive Platinum, there should be no charge to redeposit the certificate.

Hope that helps a little bit. Please do report back to let us know how it goes.


Well - I just called in myself to reinstate a flight award for which I'd not been finding availability, and the agent that answered informed me that an Executive Platinum member willbe charged the $150 redeposit fee for an unused certificate.

This is quite different from what I was expecting, and indeed, quite different from how I'd thought the program was supposed to work. Searching back in this thread, I see that there's some mixed experience with this, and the Wiki at the top of the page has stuck-through the text referring to this waiver, as though things have indeed changed. Is this change indeed definitive and authoritative? If so, can't seem to figure out when this change took place, however, so don't know whether my particular certificate might have been issued while the exemption was still in force.

Does anyone here have a clear idea of what the story is?

flytastic: I'm sorry if the information I gave you was incorrect. How did things work out for you anyway?

JJeffrey Dec 23, 2019 10:10 am


Originally Posted by checkerboard (Post 31869278)
Well - I just called in myself to reinstate a flight award for which I'd not been finding availability, and the agent that answered informed me that an Executive Platinum member willbe charged the $150 redeposit fee for an unused certificate.

This is quite different from what I was expecting, and indeed, quite different from how I'd thought the program was supposed to work. Searching back in this thread, I see that there's some mixed experience with this, and the Wiki at the top of the page has stuck-through the text referring to this waiver, as though things have indeed changed. Is this change indeed definitive and authoritative? If so, can't seem to figure out when this change took place, however, so don't know whether my particular certificate might have been issued while the exemption was still in force.

Does anyone here have a clear idea of what the story is?

flytastic: I'm sorry if the information I gave you was incorrect. How did things work out for you anyway?

AFAIK the fee for re-depositing BE certs has never been waived for EXPs. No doubt there have been some scattered data points of this happening, mostly due to agent confusion, but its the exception not the rule.

shihyin Dec 25, 2019 2:38 pm


Originally Posted by JJeffrey (Post 31869477)
AFAIK the fee for re-depositing BE certs has never been waived for EXPs. No doubt there have been some scattered data points of this happening, mostly due to agent confusion, but its the exception not the rule.

Maybe the DPs were confused between fee waived for "changing the flight or canceling after booked using the certificate" (which is free if an EXP is on the itinerary, according to my experience) vs redeposit the points (which shouldn't be free because the cert will not be tied to any person, as it belongs to the small business)?

checkerboard Dec 25, 2019 2:43 pm


Originally Posted by shihyin (Post 31875881)
Maybe the DPs were confused between fee waived for "changing the flight or canceling after booked using the certificate" (which is free if an EXP is on the itinerary, according to my experience) vs redeposit the points (which shouldn't be free because the cert will not be tied to any person, as it belongs to the small business)?

So if a certificate is used by an EXP and the ticketed reservation is subsequently cancelled, what hapens to the points?

shihyin Dec 25, 2019 3:55 pm


Originally Posted by checkerboard (Post 31875889)
So if a certificate is used by an EXP and the ticketed reservation is subsequently cancelled, what hapens to the points?

In a typical case, if you use a certificate to book a trip and want to cancel or change date, there will be a change fee. If this certificate is used on an EXP, such change or cancellation fee will be waived.

If the trip is canceled, the certificate itself becomes available for booking (to a different itinerary or even a different individual), but it remains a certificate with expiration and rules associated with it.

If you want to redeposit the certificate back to the points (so that you can redeem for a different product), then there is a redeposit fee. The certificate itself belongs to the small business, not an individual, so the conversion of certificate back to points won't be associated with any AA status and thus no fee can be waived.

grrizzli Dec 25, 2019 7:41 pm


Originally Posted by JJeffrey (Post 31869477)
AFAIK the fee for re-depositing BE certs has never been waived for EXPs. No doubt there have been some scattered data points of this happening, mostly due to agent confusion, but its the exception not the rule.

Yes, that's the policy. When I was an EXP I called to re-deposit a BE certificate and was told that there was a redeposit fee. When I expressed disappointment, it was waived as a one-time favor.

SkyTeam777 Dec 26, 2019 3:00 pm

The award calendar on the Business Extra site is so frustrating. Does anyone have any secrets on how to make it work? It says lots of 7.2k awards are available, but every time you click on one of the dates, there is nothing. Is there a trick to get the calendar to work? Is there a way to search for that specific fare bucket on Expert Flyer, which is far more reliable.

diver858 Dec 26, 2019 4:19 pm


Originally Posted by jcatman (Post 31665257)
Based upon your experience, did you want to correct the Wiki for this thread under the category "Returning Unused Awards? As of now, the Wiki states that when unused rewards are returned after five days of issue, the points are reinstated with the original expiration date.

I changed the Wiki awhile back when I received an email from BusinessExtra indicating that the $150 reinstatement fee applies to all Business Extra customers regardless of their status with the airline.

Related question, could not find an answer:
I have 1,682 points scheduled to expire 12/31/2019, struggling to find a good use for them, came up with something in November 2020 that may be of interest (BXP1A). Based on recent experience, I fully expect at least one schedule change between now than then, possible itineraries include at least one connection in each direction. If/when that occurs, can I reject the change, ask for a refund? As points already expired, there would be little benefit to have them reinstated with the original expiration date. Would AA instead allow me to book another BXP1A award, within the same period of travel?

rj123456 Dec 29, 2019 3:44 pm

I booked a business extraa award as I had a certificate expiring last week. The agent told me that any date changes were subject to a $150 fee. I was under the impression that this was similar to a PlanAAhead award which IIRC one could change the dates (but not the routing?) without a fee. Can anyone please let me know the correct rules on this?
Thanks.

mvoight Dec 29, 2019 5:00 pm


Originally Posted by rj123456 (Post 31887141)
I booked a business extraa award as I had a certificate expiring last week. The agent told me that any date changes were subject to a $150 fee. I was under the impression that this was similar to a PlanAAhead award which IIRC one could change the dates (but not the routing?) without a fee. Can anyone please let me know the correct rules on this?
Thanks.

Anytime awards do not have a fee, other awards do
https://www.businessextra.com/redeem/flight-awards.htm


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