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-   -   Business Extra ("ExtrAA") Program (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-extraa-program-master-thread.html)

LovePrunes Oct 14, 2019 6:04 pm


Originally Posted by dj506 (Post 31626677)
I'm the travel manager for our company. I'm being asked to donate a couple of tickets to a local charity that our company supports. Is this allowed under the Business Extra rules? Will the person that wins the tickets in the silent auction have any trouble using them?

Pretty sure this violates AAdvantage T&C's. just tell your bosses or whomever is asking it could kill your entire company's travel program if you did it, but the company could certainly buy an AA gift card with cash and then donate that for charity.

dj506 Oct 15, 2019 12:30 pm

Actually got a response from Business Extra that said that it was perfectly fine to donate the vouchers to charity. I had sent a similar question to Delta Skybonus, which did come back and say that gifting the flight awards would violate the T&Cs.

asf-07 Oct 15, 2019 1:27 pm


Originally Posted by dj506 (Post 31631416)
Actually got a response from Business Extra that said that it was perfectly fine to donate the vouchers to charity.


That's great to hear.

Save. That. Response.

mvoight Oct 15, 2019 1:53 pm


Originally Posted by LovePrunes (Post 31628637)
Pretty sure this violates AAdvantage T&C's. just tell your bosses or whomever is asking it could kill your entire company's travel program if you did it, but the company could certainly buy an AA gift card with cash and then donate that for charity.

What would a BE award have to do with AAdvantage T&Cs?
2 different programs, aren't they?

fueldude Oct 15, 2019 5:10 pm


Originally Posted by chicago747 (Post 31605887)
Thanks. I figured the re-branding of domestic first to business was the cause of the issue but have had so many issues with BXP1s getting improperly applied that I just always default to something being wrong. The flight isn't for another month so maybe they'll fix the glitch by then.

EDIT: I twatted AA and got this response "The ticket is issued in Main Cabin, and your itinerary is in Business. This will have to be exchanged before you're able to check in. Give our Meeting Services team a call to make the updates to your record."

I then called Meeting Services again and this agent said BXP1 upgraded tickets can't check in online and need to be done at the airport. They said the ticket shouldn't be reissued and that can cause "issues".

For people who have used BXP1's in the last few months have you been able to check in online or did you have to do it at the airport? I don't remember it being this complicated.


The last two BXP1 upgrades I had required check-in at the airport. Could not check in online. The certs were issued after they transitioned to online bookings. Initially I thought it might be becuase my upgrade was still a paper cert, but it wasn't. Maybe it is a holdover of the old "sticker system"?

platbrownguy Oct 15, 2019 10:50 pm


Originally Posted by chicago747 (Post 31605812)
Here's a new one for me. I upgraded a ORD-MCO flight with a BXP1 at time of purchase and everything looked good. I chose a seat in First class and the reservation said ticketed. Today I checked the reservation and it shows as Business Class with the same seat. The weird part is I'm getting the TOD upgrade option....$156 to move to First class. While I wish they ran the 321T's on the Mickey Mouse runs, that is not the case.

I currently have two reservations for next month with BXP1s (a JFK-LAX from J to F, and an OGG-DFW from Y to J), and both have the TOD upgrade option (but both are >$700 in my case). I'm not worried about it. I've used 20k BE points worth of BXP1s in the past couple years (not all on myself) and the ticket never goes through the same reissuing process as normal AA ticket changes do. I used to have trouble at the airport if there was IRROPS and the paper certificate had not been collected yet, etc., but now with the electronic vouchers I haven't had any trouble at all.

chicago747 Oct 16, 2019 5:47 am

I appreciate the data points Fueldude and Platbrownguy. With AA I always assume the worst so good to know it should work out.

LovePrunes Oct 16, 2019 2:18 pm


Originally Posted by mvoight (Post 31631753)
What would a BE award have to do with AAdvantage T&Cs?
2 different programs, aren't they?

pardon me
Business ExtrAA terms & conditions.
the ones located here when you log in
that say "Program Awards, or tickets that (1) were sold, bartered, or transferred for cash or other consideration; or (2) were obtained by violating any Program Rules, are void, and may result in the Program Award or ticket being confiscated, the passenger being denied boarding, and forfeiture of Member's Program benefits, including accumulated Points and other Program Awards, as well as cancellation of Member's participation in the Program. " and a bunch of other stuff

I'd say buying a raffle ticket to win donated AA tickets from Biz Extraa could be "consideration", but hey, i'm no lawyer. Try it if you want, but I agree, I'd defintely save that letter in case someone else ever decides you violated their T&Cs, which pretty much look exactly like AAdvantage T&Cs' by the way

Fraser Oct 20, 2019 9:07 pm

So the wife and I booked JFK-LAX in revenue business class (booking class I). From my research it appears as though to upgrade to F we just need two A seats, which is currently the case. However, when I go to the Business Extra site, enter my name and PNR details I get:

"Your reservation type is not eligible for Business Extra upgrades"

:confused:

I have two BXP1s left from when I redeemed for four earlier in the year and they're still valid. I see others in the thread report this message but not related to this kind of an issue. Any ideas? thanks!

bww Oct 20, 2019 10:41 pm

You can only upgrade reservations online with one traveller in the PNR. You will have to split the booking into two PNRs. Better to just call in and have meeting services do all of this.

aacar Oct 21, 2019 12:56 am

I'm curious whether it's possible to "reverse" (un-apply) a BXP1 upgrade, given that there's no re-ticketing involved?

amm Oct 21, 2019 2:05 am

Apologies if this is upthread (scrolled the last few pages and didn’t see anything). This feels like a dumb question, but tickets booked with BE points - a BXTD award to be specific - don’t accrue EQDs/EQMs or count towards million miler status correct?

taxicabnumber Oct 21, 2019 2:35 am


Originally Posted by amm (Post 31650185)
Apologies if this is upthread (scrolled the last few pages and didn’t see anything). This feels like a dumb question, but tickets booked with BE points - a BXTD award to be specific - don’t accrue EQDs/EQMs or count towards million miler status correct?

Nope, these are pretty much the same as regular award tickets in that sense.

Fraser Oct 21, 2019 5:54 am


Originally Posted by bww (Post 31649892)
You can only upgrade reservations online with one traveller in the PNR. You will have to split the booking into two PNRs. Better to just call in and have meeting services do all of this.

Thanks! ^ Easily sorted in a few minutes by phone.

Ross0 Oct 21, 2019 9:51 am


Originally Posted by chicago747 (Post 31607149)
Three HUCA and the agents all stick to the company line that they don't reissue the BXP1 upgraded tickets. In my case it shows I'm in a seat in Business, but still have the offer to upgrade to "First" for cash. Maybe I'm paranoid from reading all the Flyertalk threads where a ticking snafu leads to a passenger downgraded, but I just don't want to show up at O'Hare and have to fight to get my seat.

Another data point - I just applied a BXP1. Meeting Services agent told me ticket won't re-issue. So, once again, I'll have to fight for the re-issue or face an airport agent who is likely to get this wrong.

SkyTeam777 Oct 21, 2019 5:20 pm

Has anyone had a heck of a time trying to find Plan Ahead space to anywhere in Asia? I have two to use and have checked almost every date in November, December and January and can't find a single seat using their calendar. Surely, there is at least one biz class seat for Plan Ahead available on at least one flight? What's the catch...is there a problem when searching from gateway to AA Asian destination where the calendar does not share all availability?

thorofare Oct 21, 2019 11:37 pm


Originally Posted by David Watson (Post 31584178)
Community - I am an AA EXP. I also have a lot of these biz extra upgrade certs. my question is what ranks higher when AA does upgrades - my exec plat status or a biz extra upgrade? I don't want to use/waste the biz extra upgrade coupons if my exp status always trumps the biz extra. appreciate your guidance. thanks.

Upgrade priority for EXP's: SWU > BXP > $ + Miles > Complimentary EXP upgrades
Upgrade priority for those inheriting EXP status: SWU > BXP > $ + Miles > 500-mile stickers

Confirmed this today with Meeting Services and EXP Desk.

thorofare Oct 21, 2019 11:45 pm


Originally Posted by luv2vacay (Post 31543069)
The upgrade certs are fare restricted. most of the fares on aa.com are the "low" ones and are excluded from eligibility by the cert.
not sure if you can buy the excluded fare online and have meeting services then re-price/re-ticket for you before applying the cert, though.

Yes, you can do that.

econometrics Oct 22, 2019 6:56 pm


Originally Posted by thorofare (Post 31653690)
Upgrade priority for EXP's: SWU > BXP > $ + Miles > Complimentary EXP upgrades
Upgrade priority for those inheriting EXP status: SWU > BXP > $ + Miles > 500-mile stickers

Confirmed this today with Meeting Services and EXP Desk.

Only for domestic upgrades. INTL hierarchy is different... whereas SWU = BXP3 = miles + $

lightbulbs Oct 23, 2019 3:35 am


Originally Posted by thorofare (Post 31653690)
Upgrade priority for EXP's: SWU > BXP > $ + Miles > Complimentary EXP upgrades
Upgrade priority for those inheriting EXP status: SWU > BXP > $ + Miles > 500-mile stickers

Confirmed this today with Meeting Services and EXP Desk.

Can anyone confirm this is accurate? Has not been this way in the past. Used to be that SWU, BXP, Miles were lumped all together and comp/sticker upgrades came behind. Then it changed to SWU=Miles, then comp/sticker, then BXP. This would be yet another new change if accurate. Btw, I have found agents generally don’t know what they’re talking about and have heard a wide range of “claims” as to how the ordering works.

JJeffrey Oct 23, 2019 4:16 am


Originally Posted by lightbulbs (Post 31657807)
I have found agents generally don’t know what they’re talking about and have heard a wide range of “claims” as to how the ordering works.

This...especially considering the above came from a Meeting Services rep...

Aakste Oct 23, 2019 1:31 pm

Can anyone here explain the difference between "BusinessExtraa" (businessextra.com) and "AA for Business" (business.aa.com)? I just had a (scheduled) gotomeeting call (for an "administrative demo", which I thought was to introduce me to a new and better program) - but came away befuddled. Has anyone successfully used their tool? Are they ("ITS") hired by AA, or vouched for by AA, or are they third-party enablers/profiteers of some sort? Is there any value to what they provide? Any downsides to using the site?
I've looked in the forum but find no answers there...

thorofare Oct 23, 2019 6:14 pm


Originally Posted by Aakste (Post 31659538)
Can anyone here explain the difference between "BusinessExtraa" (businessextra.com) and "AA for Business" (business.aa.com)? I just had a (scheduled) gotomeeting call (for an "administrative demo", which I thought was to introduce me to a new and better program) - but came away befuddled. Has anyone successfully used their tool? Are they ("ITS") hired by AA, or vouched for by AA, or are they third-party enablers/profiteers of some sort? Is there any value to what they provide? Any downsides to using the site?
I've looked in the forum but find no answers there...

Business Extra is the program where you register your business and then accrue points for travel by all of your company's employees. Its website is where you can manage the account, request mileage credit, and redeem points for various Business Extra certificates, Gold status, or Admiral's Club memberships. The AA for Business website is what you may use to redeem Business Extra certificates for tickets or upgrades instead of calling Meeting Services. You can also use that website to cancel a certificate and return the points to your account if within five days of it being redeemed. Otherwise you need to call Meeting Services and pay a $150 reinstatement fee.

Shareholder Oct 24, 2019 6:17 pm

Didn't realize redeemed certificates can be returned. I have 1800 BE points expiring at the end of December. If I redeem for an award (say a coach return North America) and then return it, will the points no longer expire? (I doubt they would, but just asking.)

jcatman Oct 24, 2019 10:16 pm


Originally Posted by Shareholder (Post 31663548)
Didn't realize redeemed certificates can be returned. I have 1800 BE points expiring at the end of December. If I redeem for an award (say a coach return North America) and then return it, will the points no longer expire? (I doubt they would, but just asking.)

The points will be reinstated with the original expiration date. You'll pay $150 minimum for the pleasure of returning the award.

JJeffrey Oct 25, 2019 4:22 am


Originally Posted by Shareholder (Post 31663548)
Didn't realize redeemed certificates can be returned. I have 1800 BE points expiring at the end of December. If I redeem for an award (say a coach return North America) and then return it, will the points no longer expire? (I doubt they would, but just asking.)


Originally Posted by jcatman (Post 31664059)
The points will be reinstated with the original expiration date. You'll pay $150 minimum for the pleasure of returning the award.

That is certainly not my experience, whenever I have cancelled an award the returned points always have a new expiration. YMMV I guess. Additionally you don't pay the fee if you cancel the award within 5 days.

I had 12k points expiring this year, so last week I claimed a 25k AAnytime award, then cancelled it a few mins later. Everything done online, no fee, points returned, and I no longer have any expiring this year.

jcatman Oct 25, 2019 8:56 am


Originally Posted by JJeffrey (Post 31664582)
That is certainly not my experience, whenever I have cancelled an award the returned points always have a new expiration. YMMV I guess. Additionally you don't pay the fee if you cancel the award within 5 days.

I had 12k points expiring this year, so last week I claimed a 25k AAnytime award, then cancelled it a few mins later. Everything done online, no fee, points returned, and I no longer have any expiring this year.

Based upon your experience, did you want to correct the Wiki for this thread under the category "Returning Unused Awards? As of now, the Wiki states that when unused rewards are returned after five days of issue, the points are reinstated with the original expiration date.

I changed the Wiki awhile back when I received an email from BusinessExtra indicating that the $150 reinstatement fee applies to all Business Extra customers regardless of their status with the airline.

mvoight Oct 25, 2019 8:58 am


Originally Posted by jcatman (Post 31664059)
The points will be reinstated with the original expiration date. You'll pay $150 minimum for the pleasure of returning the award.

EXP's don't pay the $150, correct?
And, I doubt the original date is kept, as that would make you get no refund if you canceled a flight passed the date the points would have expired.

jcatman Oct 25, 2019 6:43 pm


Originally Posted by mvoight (Post 31665262)
EXP's don't pay the $150, correct?
And, I doubt the original date is kept, as that would make you get no refund if you canceled a flight passed the date the points would have expired.

The email I received from Business Extra Customer Service stated that everyone (regardless of airline status) pays the $150 fee if the award is cancelled outside the 5-day window.

skasner Oct 28, 2019 11:39 pm

Hi all. This thread has been very helpful and I have been able to use BXP1s with success, so thank you all. However, I am still puzzled by the inconsistencies in earning BE points. About 1/3 of all of our flights are disqualified from earning any points due to being "discounted." Since BE points are earned based solely on $ spent, I cannot figure out why some earn zero points. Doesn't seem to correlate with price or class (none are basic economy or companion fares). Some just seem to be disqualified at random. Any ideas?

mvoight Oct 28, 2019 11:53 pm


Originally Posted by skasner (Post 31676450)
Hi all. This thread has been very helpful and I have been able to use BXP1s with success, so thank you all. However, I am still puzzled by the inconsistencies in earning BE points. About 1/3 of all of our flights are disqualified from earning any points due to being "discounted." Since BE points are earned based solely on $ spent, I cannot figure out why some earn zero points. Doesn't seem to correlate with price or class (none are basic economy or companion fares). Some just seem to be disqualified at random. Any ideas?

Are these discounted due to an award code or booked through an employer or their travel agency?
From personal experience, when I used to use discount codes, those were not eligible, and most recently my first trip for my current employer was also rejected.
I suspect it was due to a discount as my wife was on the same flights and the company booking was a bit less, even the the booking class letter was the same.

skasner Nov 4, 2019 6:51 am

That could be the answer. Will have to review those tickets. Seems odd that they would not just give 1 point per $5 spent rather than round down to zero.

SFGuy37 Nov 5, 2019 7:38 pm

BXP3 From PE (P) to J?
 
Sorry if it's been covered.
I have a ticketed booking R/T from DFW to HKG.
Outbound segment booked in Economy S Class - Used an SWU to upgrade to available C Inventory as S Class not eligible for BXP3
Return segment is currently booked in Premium Economy (P Class Fare) - Can I use a BXP3 to Upgrade from PE to J if C class becomes available?

mcgahat Nov 6, 2019 11:50 am


Originally Posted by SFGuy37 (Post 31705946)
Sorry if it's been covered.
I have a ticketed booking R/T from DFW to HKG.
Outbound segment booked in Economy S Class - Used an SWU to upgrade to available C Inventory as S Class not eligible for BXP3
Return segment is currently booked in Premium Economy (P Class Fare) - Can I use a BXP3 to Upgrade from PE to J if C class becomes available?

Yes.

robertablake Nov 8, 2019 12:12 pm

Does anyone have issues with flights posting Business Extra points? I had not been paying close attention to points posting until recently. My bad for trusting the system works.

After a detail review of flights, I realized some flights never automatically posted point. I submitted 5 flights for Flight Credit Request and received those points. But, we have a significant number of flights over a year old where we did not automatically received the credit and AA won't research and post credits missed on flights over a year old - a live and learn situation for me. Just wondering if anyone else has issues with credits auto posting?

billgrates3 Nov 8, 2019 6:01 pm

My org has had plenty of non-posting flights, although none the past 2 years. I think the newer system of 3-4 day posting works better (instead of the old 20th of the month posting method).

LovePrunes Nov 9, 2019 12:05 pm

When you do the request for credit after it doesn't post, do you need to put in every segment of the ticket or can you just enter the first and they do the whole ticketed itinerary

robertablake Nov 9, 2019 3:27 pm


Originally Posted by LovePrunes (Post 31719408)
When you do the request for credit after it doesn't post, do you need to put in every segment of the ticket or can you just enter the first and they do the whole ticketed itinerary

They do all segments on the ticket number.

inthemix Nov 13, 2019 2:04 pm

Quick question

I'm booked AGP-MAD-JFK-LAX on an American issued ticket

I got ahold of one BXP1 certificate

AA is saying that I can't use a BXP1 to upgrade the single leg JFK-LAX since it's an international iternarary I'd need a BXP3. Is this right?

I don't need to upgrade the international leg (also don't have the certificate)

Is this a hang up and call again scenario, or is this somehow truly how it works? Really hoping to not play upgrade roulette at the gate. I'm 1 for 1 on this route with free upgrades, but I got lucky.

JJeffrey Nov 13, 2019 7:26 pm


Originally Posted by inthemix (Post 31733660)
Quick question

I'm booked AGP-MAD-JFK-LAX on an American issued ticket

I got ahold of one BXP1 certificate

AA is saying that I can't use a BXP1 to upgrade the single leg JFK-LAX since it's an international iternarary I'd need a BXP3. Is this right?

I don't need to upgrade the international leg (also don't have the certificate)

Is this a hang up and call again scenario, or is this somehow truly how it works? Really hoping to not play upgrade roulette at the gate. I'm 1 for 1 on this route with free upgrades, but I got lucky.

What a garbage answer, many of these Meeting Services reps can be totally clueless. Of course you can use your BXP1 on the JFK-LAX segment, a BXP3 wouldn't even be valid, HUCA.


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