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-   -   Business Extra ("ExtrAA") Program (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-extraa-program-master-thread.html)

JohnDCA Mar 8, 2019 8:42 pm


Originally Posted by NYC Flyer (Post 30804945)
Yes; Higher


Originally Posted by yerffej201 (Post 30799850)
if you have to waitlist a BXP1, can you clear at the gate? if so, where does it place you in terms of priority vs UDU/stickers? i.e., would a Gold pax with a BXP1 trump an Plat Pro on a mid-tier Y fare with comp upgrades?

You can clear at the gate.

A Gold passenger with a BXP1 would not trump anyone with higher status on a complimentary upgrade, much the same as a Gold on a miles+copay upgrade wouldn't go ahead of higher tiers on complimentary upgrades.

In fact, I once had to have a BXP1 removed while on the airport wait list because it put me at the bottom of the list compared to all other Executive Platinum waiting on complimentary upgrades. I once thought that they bump you up on the list in the same way an SWU does, but was informed by Admirals Club that day that they actually put you below complimentary upgrades. Doesn't really make sense to me.

JJeffrey Mar 9, 2019 6:07 am


Originally Posted by USAIRCHAIRMAN (Post 30864454)
If I booked Y and upgraded with a cert will I earn double eqm? It seems so unlikely but worth the ask I suppose

No, you always earn miles based on the original fare you purchase, not the cabin that you upgrade into. This goes for all types of upgrades.

ikwia Mar 9, 2019 7:13 am


Originally Posted by JohnDCA (Post 30864552)
In fact, I once had to have a BXP1 removed while on the airport wait list because it put me at the bottom of the list compared to all other Executive Platinum waiting on complimentary upgrades. I once thought that they bump you up on the list in the same way an SWU does, but was informed by Admirals Club that day that they actually put you below complimentary upgrades. Doesn't really make sense to me.

I don't think that's accurate (at least not anymore) about ordering of the waitlist. Was your experience before they changed the ordering to be based on 1 year spend instead of time of request?

econometrics Mar 12, 2019 11:31 am

Anyone clear a BXP3 from PE to J lately?

I've read conflicting reports in this thread lately that Meetings Services is telling customers that BXP3 have lower priority than SWU / Miles+Copay. I know that is historically inaccurate, but with the way AA seems to be in a constant flux of change under the administration of under-informed CSRs, I wanted to double check to settle my mind.

JohnDCA Mar 12, 2019 3:06 pm


Originally Posted by ikwia (Post 30865710)
I don't think that's accurate (at least not anymore) about ordering of the waitlist. Was your experience before they changed the ordering to be based on 1 year spend instead of time of request?

It was May 2018, so after that change had been implemented.

I was curious about whether or not to use them to get higher on the upgrade list, so reached out to the AA Twitter team and they confirmed that the order is EVIP and Mileage Upgrades, 500 mile electronic upgrades, Business Extraa upgrades, and then 500 mile upgrades on Award Tickets. When I had them remove the Business Extraa upgrade, I shot up higher on the list as a 500 mile complimentary upgrade.

I am unsure as to how it works on international flights.

akcae Mar 14, 2019 7:56 am


Originally Posted by JohnDCA (Post 30879007)
It was May 2018, so after that change had been implemented.

I was curious about whether or not to use them to get higher on the upgrade list, so reached out to the AA Twitter team and they confirmed that the order is EVIP and Mileage Upgrades, 500 mile electronic upgrades, Business Extraa upgrades, and then 500 mile upgrades on Award Tickets. When I had them remove the Business Extraa upgrade, I shot up higher on the list as a 500 mile complimentary upgrade.

I am unsure as to how it works on international flights.

To my knowledge, eVIPs/BXP1s come from the C inventory, while complimentary/500cert elite upgrades come from a different bucket (R, I think). So the two waitlists should not have anything to do with each other -- your priority is within each list based on status/spend/etc. If you're EXP listed for C, but there's no C inventory, you won't clear, while if there are Gold/Plat/PPros on the complimentary upgrade list, they will clear as normal. Of course EXP on the comp. list would have higher priority, but I don't think you can waitlist both ways for the same flight.

MrJBoy Mar 14, 2019 4:28 pm

SWU -> BXP3
 
Let's say, my seat was already upgrade confirmed by SWU.
Now, is it possible to switch the upgrade instrument from SWU to BXP3 (or BXP1, BXP2) before my departure?
Does anyone have an experience with that?

noneemac Mar 18, 2019 10:06 am

With the well documented near-impossibility of using SWUs in a satisfactory way -- for longhaul premium-cabin trips -- why in heaven would you mess with your SWU now?! You are one of the Chosen Ones! You've managed to actually use a SWU! Save your BXP miles for something more valuable!


Originally Posted by MrJBoy (Post 30888187)
Let's say, my seat was already upgrade confirmed by SWU.
Now, is it possible to switch the upgrade instrument from SWU to BXP3 (or BXP1, BXP2) before my departure?
Does anyone have an experience with that?


asf-07 Mar 18, 2019 10:18 am


Originally Posted by MrJBoy (Post 30888187)
Let's say, my seat was already upgrade confirmed by SWU.
Now, is it possible to switch the upgrade instrument from SWU to BXP3 (or BXP1, BXP2) before my departure?
Does anyone have an experience with that?

It believe this should be possible only if there is confirmed upgrade space available at the time you want to switch. You can't retroactively switch the instrument you used, so it would involved cancelling the application of the SWU, moving you back to coach, then applying a BXP3 if the upgrade spot is there. Do not assume that cancelling your applied SWU will inherently drop your upgrade spot back into inventory... it is extremely unlikely that would happen.

MrJBoy Mar 18, 2019 4:55 pm


Originally Posted by asf-07 (Post 30901162)
It believe this should be possible only if there is confirmed upgrade space available at the time you want to switch. You can't retroactively switch the instrument you used, so it would involved cancelling the application of the SWU, moving you back to coach, then applying a BXP3 if the upgrade spot is there. Do not assume that cancelling your applied SWU will inherently drop your upgrade spot back into inventory... it is extremely unlikely that would happen.

I'm asking this because I read someone was able to change Mile+Copay -> SWU even the upgrade was confirmed already, so I thought SWU -> BXP3 is also doable...
I do think that another C inventory was available when this person asked to switch the upgrade instrument, though...

econometrics Mar 18, 2019 5:03 pm

Bump. Any one have experience with this? Curious mainly about any change to priority on the PALL. Thx


Originally Posted by econometrics (Post 30878118)
Anyone clear a BXP3 from PE to J lately?

I've read conflicting reports in this thread lately that Meetings Services is telling customers that BXP3 have lower priority than SWU / Miles+Copay. I know that is historically inaccurate, but with the way AA seems to be in a constant flux of change under the administration of under-informed CSRs, I wanted to double check to settle my mind.


asf-07 Mar 18, 2019 6:24 pm


Originally Posted by econometrics (Post 30902802)
Bump. Any one have experience with this? Curious mainly about any change to priority on the PALL. Thx

While there has been no policy change, keep in mind that the airline is inclined to oversell PE (if they can) when it looks like J won't fill up. When that happens, upgrades to J will undoubtedly be first processed for passengers requesting to upgrade out of PE at least until the PE inventory is out of the negative and back to 0, at which point the list would then be run normally.

OneWorldSapphire Mar 19, 2019 10:00 am

I did a quick search through the thread, but couldn't find any mention of the AA business booking website https://business.aa.com. Understandably, most of our posts are about upgrades, but this is in reference to full flight awards. I saw this website mentioned elsewhere, and am trying to understand it. It allows searching and, apparently, booking Business Extra flight awards online (unless I've misunderstood). Has anyone used it? I'm about to generate my first redemption (a BX1B). I see the space on AA.com for MileSaaver seats, and the seats also appear at the 3200point rate when I search this business.aa site. Has anyone ever fully booked an award on this site? Is it a bad idea? If calling Meeting Services is preferable, can I place the award on hold on AA.com first (I dread dealing with clueless agents who cannot see space).

Antarius Mar 28, 2019 12:25 pm

Need some value advice.. would you redeem BE points for a BXP1 or use miles+copay. Target is for a Y--> J on a transcon.

Which is a better value?

econometrics Mar 28, 2019 12:40 pm


Originally Posted by Antarius (Post 30939872)
Need some value advice.. would you redeem BE points for a BXP1 or use miles+copay. Target is for a Y--> J on a transcon.

Which is a better value?

At face value, earning 650 BE points will cost you $3250 in spend right? (1 point per $5 spent)

If you're EXP, that would net you 35,750 RDM ($3250*11).

A Miles+Copay for that flight is 15K + $75, right?

So, I think that math shows what the better value is.

donotblink Mar 28, 2019 12:49 pm


Originally Posted by econometrics (Post 30939914)
At face value, earning 650 BE points will cost you $3250 in spend right? (1 point per $5 spent)

If you're EXP, that would net you 35,750 RDM ($3250*11).

A Miles+Copay for that flight is 15K + $75, right?

So, I think that math shows what the better value is.

But business extra points also have a hard expiration date. How do you use your business extra points?

Antarius Mar 28, 2019 1:15 pm


Originally Posted by econometrics (Post 30939914)
At face value, earning 650 BE points will cost you $3250 in spend right? (1 point per $5 spent)

If you're EXP, that would net you 35,750 RDM ($3250*11).

A Miles+Copay for that flight is 15K + $75, right?

So, I think that math shows what the better value is.

I'm not following. The BE points are already earned.

What is a better use of BE points then?

econometrics Mar 28, 2019 1:38 pm


Originally Posted by Antarius (Post 30940058)
I'm not following. The BE points are already earned.

What is a better use of BE points then?

RDM are already earned, too. I was simply making the point to show the relative real world value of the points themselves.

I use all my BE points on BXP3’s.

platbrownguy Mar 28, 2019 9:03 pm


Originally Posted by Antarius (Post 30939872)
Need some value advice.. would you redeem BE points for a BXP1 or use miles+copay. Target is for a Y--> J on a transcon.

Which is a better value?

Assuming you value miles at 1.5c each, mileage upgrade costs $300.

that means BXP1 gets you nearly 50 cents per point in value -- which I think is the best value you can get out of BE points (compare to BXP3s, which cost 3100 points to do what an SWU or 25k+$350 -- a "$775 value" so only 25c/point -- does)

amm Mar 30, 2019 3:01 pm


Originally Posted by amm (Post 30839236)
I had a one way EZE-DFW-DCA itinerary in December. Ended up using miles+copay to upgrade the EZE-DFW leg from prem economy to business (economy for domestic leg). However, I only received BusinessExtra points for the DFW-DCA leg even though it was all one ticket number. I’ve already emailed in but curious if anyone has experienced this before.

Thanks!

Received the typical “we’ll look into it” e-mail but then heard nothing back. Sent in another email and they apologized for the delay and posted the points manually for the missing leg. Still no answer why it didn’t post automatically, but relatively painless process to rectify.

phillyjoe Apr 2, 2019 10:03 pm

Business Extra upgrades--when do they clear?
 
I've earned enough points in my business extra account (about 1800) to qualify for a few domestic upgrades. I can't seem to find info on when these clear. Is it at booking? Does it go to the upgrade list and if so where? After other elites? The info doesn't seem readily available. I am platinum flying PHL/LAX/PHL. Would I be better using 500-mile stickers? I have about $6000 in rolling annual spend.

This is new to me and I welcome input from the circle of wisdom here. Thanks in advance.

donotblink Apr 2, 2019 10:09 pm


Originally Posted by phillyjoe (Post 30958973)
I've earned enough points in my business extra account (about 1800) to qualify for a few domestic upgrades. I can't seem to find info on when these clear. Is it at booking? Does it go to the upgrade list and if so where? After other elites? The info doesn't seem readily available. I am platinum flying PHL/LAX/PHL. Would I be better using 500-mile stickers? I have about $6000 in rolling annual spend.

This is new to me and I welcome input from the circle of wisdom here. Thanks in advance.

They clear into C inventory--same as system wide upgrades or mileage upgrades, you can use ExpertFlyer to search for it. It can be anytime from booking to boarding. You need to be booked in specific fare codes based on the type of award you get, pay attention to the restrictions and don't plan to use it on a basic economy ticket or a inexpensive O fare for example.

platbrownguy Apr 2, 2019 11:52 pm

They don't work on B, N, O, Q, or S fares, so make sure you don't have those. There is plenty of information in the Business Extra thread, you should look there. (Mods: merge?)

You will likely notice in that thread that the waitlist process for BXP1 upgrades is a little hit-or-miss -- if it doesn't go automatically and you get an ExpertFlyer alert telling you there's C availability, it can be difficult to get an agent who can push the upgrade through. (You have to do the upgrades through Business Extra / Meeting Services -- regular AAgents won't touch these). For that reason, I don't waitlist them -- I personally only use BXP1s when I can confirm them at booking, which I check by looking on ExpertFlyer before I buy my ticket.

I then use Matrix - ITA Software by Google to search airfares to look for an eligible fare (typically H, K, M, L, G, or V) -- in your case, for example, I would type the following into the "Departing From" field: PHL :: aa+ /f bc=h bc=k bc=m bc=l bc=g bc=v and then tab over to type LAX :: aa+ /f bc=h bc=k bc=m bc=l bc=g bc=v for Destination, then hit tab again. That should result in the aa+ going in the routing codes field and everything after the / going in the extension codes box. I always check matrix because you might find that the higher fare you have to pay for a non-BNOQS fare makes the BXP1 no longer worth it. You can book the fares using bookwithmatrix or by calling AA.

phillyjoe Apr 3, 2019 5:31 am

Thanks for this detailed guidance. That's why I love Flyer Talk!

luv2vacay Apr 3, 2019 9:55 am

Really dumb question, but on the Rewards that are *segment* upgrades, do you get to pick which segment?
Or must it always be the first segment of an itinerary?

Thank you

NYC Flyer Apr 3, 2019 10:22 am


Originally Posted by luv2vacay (Post 30960545)
Really dumb question, but on the Rewards that are *segment* upgrades, do you get to pick which segment?
Or must it always be the first segment of an itinerary?

Thank you

Pick whichever one you like (or is available).

alecheverry Apr 12, 2019 9:42 am

Have your Points for February/March posted yet?
 
I know it takes usually until the 24th day to post the points of the previous month; but I haven't seen anything yet. Just wondered if anyone else has their points in the system....if so, then I will need to do a missing point request with BE.... (and no one wants to do that, ha!) :p

platbrownguy Apr 12, 2019 9:55 am


Originally Posted by alecheverry (Post 30992780)
I know it takes usually until the 24th day to post the points of the previous month; but I haven't seen anything yet. Just wondered if anyone else has their points in the system....if so, then I will need to do a missing point request with BE.... (and no one wants to do that, ha!) :p

February has already posted.

alecheverry Apr 12, 2019 10:53 am

Really?
 

Originally Posted by platbrownguy (Post 30992841)
February has already posted.

I guess I'm gonna have to dig for ticket numbers and request points.....I hate when this happens

bht-kevin Apr 19, 2019 12:28 am

Has anyone else had problems getting upgraded using BXP3 when booked as Premium Economy. It seems like its an ordeal every time. I just somehow lost an upgrade because it took Business Extra 45 minutes to figure out why they couldn't take from the C inventory only to have it taken by someone using Miles+Money or SWUs. I have SWUs sitting in my account and would have used them for a HKG->DFW upgrade. It seems like this is a problem EVERYTIME i try to upgrade from PE.

Am I just an isolated case?

JJeffrey Apr 19, 2019 5:33 am


Originally Posted by bht-kevin (Post 31016241)
Has anyone else had problems getting upgraded using BXP3 when booked as Premium Economy. It seems like its an ordeal every time. I just somehow lost an upgrade because it took Business Extra 45 minutes to figure out why they couldn't take from the C inventory only to have it taken by someone using Miles+Money or SWUs. I have SWUs sitting in my account and would have used them for a HKG->DFW upgrade. It seems like this is a problem EVERYTIME i try to upgrade from PE.

Am I just an isolated case?

I don't think it's related to PE specifically but more to the Meeting Services agents. IME over the past 3 years they have become no different than your basic AA phone agent, i.e. a majority have no idea what they're doing. They're poorly trained, make up stuff as to why an award or upgrade can't be booked, etc. Meanwhile you can HUCA once or twice and the next agent will have no problem booking it. Same ole AA garbage just in a different department.

It completely sucks that you lost C space on HKG-DFW due to the Merting Services incompetence.

txrus Apr 19, 2019 8:24 am

Absolutely agree-I suspect calls are going to the same gen'l pool of AAgents (who have no idea what they're doing about almost everything) that are handling all calls, just being prioritized in a different way. The last 2 times I have tried to use a BXP1, it has taken me a minimum of 3 phone calls each time to get it done w/every agent insisting I have to call back for each step along the way.

As I told AA in the post-trip survey I got this week, when it asked why I had given them a 0 rating for likelihood of recommending AA to friends/family, they don't give me any reason TO fly them, but continue to give me lots of reasons not to!

MrJBoy Apr 19, 2019 12:24 pm


Originally Posted by bht-kevin (Post 31016241)
Has anyone else had problems getting upgraded using BXP3 when booked as Premium Economy. It seems like its an ordeal every time. I just somehow lost an upgrade because it took Business Extra 45 minutes to figure out why they couldn't take from the C inventory only to have it taken by someone using Miles+Money or SWUs. I have SWUs sitting in my account and would have used them for a HKG->DFW upgrade. It seems like this is a problem EVERYTIME i try to upgrade from PE.

Am I just an isolated case?

I guess I was lucky last week, then.
I was waitlisted for P->C upgrade LAX-HKG by SWU for months. Two days prior to my departure C became available for a short time period, say 2 hours. I set up EF but I didn’t get a notification, though... I coincidentally found the C availability by myself. Recently EF notification is very slow and I don’t trust it.
Anyway I called Meeting Services immediately and told the agent that I wanted to use BXP3 to upgrade my seat P-> C.
The agent checked my reservation and wanted to confirm I didn’t want to use my SWU first then I was on hold for a few minutes while she was clearing up my reservation to get ready to use BXP3. She came back and asked me to give her BXP3 information. I refreshed my itinerary and the page showed my new business seat. The only difference between SWU and BXP3 upgrade was that my ticket was never reissued.
I saw horrible things about using BXP upgrades in this threads, so I was kinda surprised since it went well without any issues...



econometrics Apr 19, 2019 12:54 pm

Stories like this are why I keep storing up my BE points instead of redeeming them for BXP3s. I've been using M+CP when my SWUs are scarce lately. I have about 11K BE points available to redeem, but I think I'll continue to save them for J-F upgrades, or maybe for a different redemption. I'm too nervous to lose an upgrade from Y/W to J.

asf-07 Apr 21, 2019 7:48 pm

Maybe I missed this up the thread, so apologies if this is a redundant or asked/answered question... if C space opens on a flight outside of Meeting Services business hours, can a regular agent push a BXP3 through?

platbrownguy Apr 21, 2019 7:53 pm


Originally Posted by asf-07 (Post 31023862)
Maybe I missed this up the thread, so apologies if this is a redundant or asked/answered question... if C space opens on a flight outside of Meeting Services business hours, can a regular agent push a BXP3 through?

Not possible. Regular AAgents won't touch a BE award.

asf-07 Apr 21, 2019 8:30 pm


Originally Posted by platbrownguy (Post 31023869)
Not possible. Regular AAgents won't touch a BE award.

ugh. ok, thanks.

tylerdurden4543 Apr 24, 2019 3:25 am

Just got an e-mail that BE awards and upgrades can now be searched and booked online.

https://www.businessextra.com/i18n/c...Award%20Launch

Antarius Apr 24, 2019 7:51 am


Originally Posted by tylerdurden4543 (Post 31031776)
Just got an e-mail that BE awards and upgrades can now be searched and booked online.

https://www.businessextra.com/i18n/c...Award%20Launch

just got it as well.

cool ^

Markie Apr 24, 2019 8:34 am

It's pretty amazing - suddenly lots of really useful functionality.
Switch from PlanAhead to Anytime on the same screen and some really exotic routing - London to Norfolk, VA is valid via LAX!
But, not any better availability I think - for example no saver transatlantic in November when I checked for PlanAhead.
I'll try the upgrade functionality later on.


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