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ARCHIVE: 2017 HELP DESK: MileSAAver / SAAver award questions, assistance

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Old Jan 6, 2019, 2:14 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
ARCHIVE: 2017 HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion

The current thread can be read here.


Some of you might have found your thread merged into this "consolidated" thread. If your desire is to become thoroughly familiar with the knowledge that has been accumulated about the process for acquiring MileSAAver awards feel free to read this entire thread. If you only want the assistance from those who have the knowledge your request has been merged at the end. Feel free to wait for a forthcoming answer.

If you have reached this thread by using the search process you have the same choices as above. Read the thread and become knowledgeable or post at the end and wait for a forthcoming answer.

thanks
~magic111


NOTE: for more detailed fare rules, see AA oneworld & Other Airline Partner Award information, rules (master thd)

Awards can generally be held for five days; five day extensions require continued availability of your flights and generating a new award booking and five day hold.

Though AA can start releasing awards 331 days from the desired flight date (even though some other airlines might make award seats available to their members 355 days out), it’s very likely award seats may be released a few days after that. If seats aren’t sold and Revenue Management algorithms signify slow sales, more seats might be released going forward.


Airlines that can be booked for award travel on aa.com

oneworld alliance airline partners
  • AA - American Airlines
  • BA - British Airways (awards incur significant YQ surcharge)
  • AY - Finnair
  • IB - Iberia
  • QF - Qantas
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines
  • S7 - S7 Airlines
  • UL - Sri Lankan Airlines
other airline partners
  • 9K - Cape Air (but only certain cities)
  • TN - Air Tahiti Nui
  • AS - Alaska Airlines
  • EY - Etihad
  • HA - Hawaiian Airlines


All others must be requested by telephone; see Note below.

NOTE: To search for partner awards, go to advanced search from the awards search or home page and select all airlines.


Full list of oneworld airline partners (and their affiliates)
  • AA - American Airlines
  • BA - British Airways (Cityflyer, Comair, OpenSkies, Sun-Air of Scandinavia)
  • CX - Cathay Pacific (Dragonair)
  • AY -Finnair (Flybe)
  • IB - Iberia (Air Nostrum, Iberia Express)
  • JL - Japan Airlines (JAL Express, J-Air, Japan Transocean Air)
  • LA- LAN Airlines (LAN Argentina, LAN Ecuador, LAN Express, LAN Colombia, LAN Peru only, merging with JJ to LATAM)
  • MH - Malaysia Airlines
  • QF - Qantas Airways (QantasLink, Jetconnect)
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines
  • S7 - S7 Airlines (Globus) (excludes Siberia / far eastern Russia awards)
  • UL - SriLankan Airlines
  • JJ - TAM Airlines (merging with LA to LATAM)

When you do call, you might want to search for award space on the flights you want and tell the agent about those flights; sometimes AA agents won't find award seats unless they search by segment.

When using other airline web sites or tools to search for award availability, it’s best to do so by segment rather than by trip. E. g. BA May show availability SAN-LHR and LHR-AMS, but not SAN-AMS. And in some instances (EY, FJ, etc.) AA US may not see availability that AA Australia or New Zealand might see.

Full list of additional airline partners offering award redemptions
  • TN - Air Tahiti Nui
  • AS - Alaska Airlines/Horizon Air
  • 9K - Cape Air
  • EY - Etihad Airways
  • FJ - Fiji Airways
  • GF - Gulf Air
  • HA - Hawaiian Airlines


NOTE: Ticketing charge


Code:
oneworld Partners Award Fare Codes First-Business-Economy
 --------------------------------------------------------
 AA - American Airlines Z U T
 --------------------------------------------------------
 AY – Finnair U X
 --------------------------------------------------------
 BA – British Airways Z U X
 --------------------------------------------------------
 CX – Cathay Pacific Z U T
 KA - DragonAir
 --------------------------------------------------------
 IB – Iberia U X
 --------------------------------------------------------
 JL – Japan Airlines (Intl) Z U T
 JL – Japan Airlines (Dom) Z D S
 --------------------------------------------------------
 LATAM Group
 JJ - TAM Airlines O I X
 LA – LAN Chile Z U T
 XL - LAN Ecuador
 LP - LAN Peru
 4M - LAN Argentina
 --------------------------------------------------------
 MH - Malaysia Airlines P U X
 --------------------------------------------------------
 QF - QANTAS Airways P U X
 --------------------------------------------------------
 QR - Qatar Airways Z U X
 --------------------------------------------------------
 RJ – Royal Jordanian U X
 --------------------------------------------------------
 S7 – S7 Airlines U E
 --------------------------------------------------------
 UL - SriLankan Airlines
 --------------------------------------------------------
 
 Other Partners First Business Economy
 --------------------------------------------------------
 FJ – Fiji Airways U X
 --------------------------------------------------------
 TN – Air Tahiti Nui F for Business U for Economy
 --------------------------------------------------------
 AS – Alaska Airlines A W
 --------------------------------------------------------
 LY – El Al Israel P X E
 --------------------------------------------------------
 EY - Etihad O I N
 --------------------------------------------------------
 HA – Hawaiian Airlines D T
 --------------------------------------------------------
Effective February 16, 2015, a Reservations Ticketing Service Charge of $30.00 for domestic itineraries and $40.00 for international itineraries will be applied by AA Reservations when ticketing award reservations that can be booked on aa.com. The charge is waived for award reservations that cannot be booked on aa.com including reduced mileage awards, and for Executive Platinums. N.B. Executive Platinums booking award for non-EP will pay the service charges.
NOTE: Rather than release SAAver Awards at 330 days out, AA generally delays 48 hours after the 330 day time period has begun, at or about midnight Central time.

Other rules that may affect your awards:

Award Rules

American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.

oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Many of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
Up to four one-way awards can be booked on a single PNR. Codeshares are not bookable as Awards.

MPM or Maximum Permitted Miles: A Fare or award may not exceed the most direct routing by more than 25% (unless the fare routing includes a ticketed point deduction (essentially a miles allowance that extends MPM). See MPM / Maximum Permitted Mileage & Ticketed Point Deductions (merged threads).

Stopovers and Connections

Stopovers are no longer allowed on AA awards. Stopovers will require multiple awards.

Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards as of Aug 2017. Link

Domestic Connections must be under 4 hours for domestic flights, with some exceptions: "LIFO" (Last In - First Out connections are generally allowed.

Hawaii itinerary: Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii. NOTE: Hawaii interisland connections must be separate awards and can not be included as part of a mainland-island award.

International Connections must generally not exceed 23:59 hours. Some leeway has occasionally been granted when connecting flights are not daily. If the itinerary includes an international flight, the rules for international connections apply. Link to these courtesy of JonNYC.

If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It may be difficult getting some agents to book this.

"Most Significant Carrier" rule: To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.

Constructed fares: Another rule disallows awards where the fare must be constructed (also referred to as "YY"): Using a partner, the trip will require two awards if the governing carrier (e,g. airline operating on the major route, such as transpacific carrier) doesn't publish a through fare that includes the award's proposed origin and destination that allows the carriers proposed.

See this thread about examples using TN.

Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.

See Award with available segments not bookable? (Married Segment issues)
Resources

NOTE: New award charts are posted on AA.com from time to time. See the American Airlines charts here and the oneworld and partner award charts here.
Some airlines or areas have different, extra or special characteristics for securing awards. See

aa.com Basic (front page) vs Advanced Award Search Results (abbreviated results for front page search vs. Advanced award search)

AAdvantage awards to / from Australia, New Zealand link

AAdvantage awards to the Galápagos Islands, Ecuador link

AAdvantage awards on Air Tahiti Nui link

AAdvantage awards using British Airways incurring (avoiding) high fees link

AAdvantage award on Cathay Pacific (and Cathay Dragon) link

AAdvantage awards using Etihad Airways link

AAdvantage awards using Fiji Airways link

AAdvantage awards using Japan Airlines link

AAdvantage awards using Qantas Airways link

AAdvantage awards on S7 (Siberian) Airlines link
Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.
  • Check this oneworld interactive map and timetable by Innosked to see potential routes.

  • British Airways Executive Club: You can sign up for British Airways Executive Club, Japan Airlines JAL Mileage Bank or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. BA in particular is prone to show "phantom" availability.

  • Award booking services - list and reviews (FT thread)

  • Award Nexus: It's easy to do your experiments for some free browsing (click "more signup options" under the green Purchase button to sign up with your FlyerTalk login info). You might want to run each segment rather than origin to destination.


    Originally Posted by sdsearch
    ...Award Nexus is free (up to a point) for FlyerTalk users. Click "more signup options" under the green Purchase button to sign up for free as a FlyerTalk member.


    What I like about Award Nexus is it has a much nicer user interface than BA and lets you choose whether to search through BA and/or QF, and as you can see each of those may give somewhat different results.


    The "cost" to do all these searches once was a total of 12 points, and you get 200 points free when you signup, and then every 90 days you can reload 100 more points for free (once you're below 10 points). So that gives an idea of how many searches could do free...


  • AwardAce: Compare Award Redemptions Across Airlines In Seconds

  • AwardHacker: "a tool we build to tell you how to travel with the least miles"

  • Award Nexus: which can search availability but can't determine cost, with FT member free limited use

  • Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions

  • ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial

  • Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)

  • You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.

  • Travel Codex Award Maximiser commercial blog


Also see:

aa.com Basic (front page) vs Advanced Award Search Results

Phantom / false AA award availability with AA partners (consolidated)

oneworld and Other Airline (Partner) Awards info, rules 2014 on

Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated) (Awards using BA incur significant "YQ" surcharges.)

UK APD / Air Passenger Duty charged for UK departures[/quote] (Flights originating in the UK other than INV or BFS - or connections 24:00 or over - incur UK Air Passenger Duty excise taxes.)

MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated)

Older posts from 2017 have been archived to: this archive thread

Older posts from 2016 have been archived to: this archive thread

Older posts through 2015 have been archived to: this archive thread
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ARCHIVE: 2017 HELP DESK: MileSAAver / SAAver award questions, assistance

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Old Aug 25, 2017, 12:39 pm
  #826  
 
Join Date: Aug 2015
Posts: 557
Originally Posted by diver858
If you are not too picky about sitting upfront, I would bail on AA, apply for an AS credit card, use the companion pass to buy coach seats - generally MUCH cheaper than AA to OGG. Use your introductory bonus miles for upgrades or the third ticket, pay for premium economy. AS has nonstop flights to OGG from multiple west coast cities (BLI, OAK, PDX, SAN, SJC, SEA) should be possible to find a PHL connection that works - possibly an AA codeshare. Keep in mind that AS companion passes also work on VX, believe they offer OGG nonstops from LAX and SFO. Credit card will also provide free checked bags.
I've looked at going that route, but even today there aren't any convenient routes. It's either leaving too early or too late, and spending considerably more time traveling compared to AA. Even with a companion ticket, there's only a difference of under $400. I know I'm being picky, too.

As for Hawai'i vs. the Caribbean, I could never agree with you.
NTP9766 is offline  
Old Aug 25, 2017, 12:39 pm
  #827  
 
Join Date: Aug 2015
Posts: 557
Originally Posted by diver858
If you are not too picky about sitting upfront, I would bail on AA, apply for an AS credit card, use the companion pass to buy coach seats - generally MUCH cheaper than AA to OGG. Use your introductory bonus miles for upgrades or the third ticket, pay for premium economy. AS has nonstop flights to OGG from multiple west coast cities (BLI, OAK, PDX, SAN, SJC, SEA) should be possible to find a PHL connection that works - possibly an AA codeshare. Keep in mind that AS companion passes also work on VX, believe they offer OGG nonstops from LAX and SFO. Credit card will also provide free checked bags.
I've looked at going that route, but even today there aren't any convenient routes. It's either leaving too early or too late, and spending considerably more time traveling compared to AA. Even with a companion ticket, there's only a difference of under $400. I know I'm being picky, too.

As for Hawai'i vs. the Caribbean, I could never agree with you.
NTP9766 is offline  
Old Aug 25, 2017, 1:16 pm
  #828  
 
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
Originally Posted by diver858
If you are not too picky about sitting upfront, I would bail on AA, apply for an AS credit card, use the companion pass to buy coach seats - generally MUCH cheaper than AA to OGG. Use your introductory bonus miles for upgrades or the third ticket, pay for premium economy. AS has nonstop flights to OGG from multiple west coast cities (BLI, OAK, PDX, SAN, SJC, SEA) should be possible to find a PHL connection that works - possibly an AA codeshare. Keep in mind that AS companion passes also work on VX, believe they offer OGG nonstops from LAX and SFO. Credit card will also provide free checked bags.
Agreed. Those prices are egregious.
scnzzz is offline  
Old Aug 25, 2017, 1:16 pm
  #829  
 
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
Originally Posted by diver858
If you are not too picky about sitting upfront, I would bail on AA, apply for an AS credit card, use the companion pass to buy coach seats - generally MUCH cheaper than AA to OGG. Use your introductory bonus miles for upgrades or the third ticket, pay for premium economy. AS has nonstop flights to OGG from multiple west coast cities (BLI, OAK, PDX, SAN, SJC, SEA) should be possible to find a PHL connection that works - possibly an AA codeshare. Keep in mind that AS companion passes also work on VX, believe they offer OGG nonstops from LAX and SFO. Credit card will also provide free checked bags.
Agreed. Those prices are egregious.
scnzzz is offline  
Old Aug 25, 2017, 1:16 pm
  #830  
 
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
Originally Posted by NTP9766
I've looked at going that route, but even today there aren't any convenient routes. It's either leaving too early or too late, and spending considerably more time traveling compared to AA. Even with a companion ticket, there's only a difference of under $400. I know I'm being picky, too.

As for Hawai'i vs. the Caribbean, I could never agree with you.
I know this is anathema on this board, but have you considered schlepping up to EWR and taking United?
scnzzz is offline  
Old Aug 25, 2017, 1:16 pm
  #831  
 
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
Originally Posted by NTP9766
I've looked at going that route, but even today there aren't any convenient routes. It's either leaving too early or too late, and spending considerably more time traveling compared to AA. Even with a companion ticket, there's only a difference of under $400. I know I'm being picky, too.

As for Hawai'i vs. the Caribbean, I could never agree with you.
I know this is anathema on this board, but have you considered schlepping up to EWR and taking United?
scnzzz is offline  
Old Aug 25, 2017, 1:18 pm
  #832  
 
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
Originally Posted by NTP9766
We've been doing these flights for years, and quite honestly, if economy is the solution in the end, we're fine with it. Probably wouldn't say that if the destination were anywhere but Hawai'i, though.

When you say the likelihood of clearing an award upgrade now is low, do you mean that I really should have booked economy immediately and put in for an upgrade? I ask because I've spoken with American weekly since these flights became available, and nothing seems to have changed. I figured I'd still be in okay shape this far out, but was prepare to hear that isn't the case.

I have looked at the difference in price between buying miles and first class, and there's a considerable difference, even when including Main Cabin Extra in the comparison:

$1500 (buying miles to get to 645k miles)
$3764 (buying economy)
$4677 (buying economy + MCE)
$7987 (buying F)

And yes, I've got no status on AA, as I don't fly nearly enough. I'd honestly probably go for Premium Economy if I could, but if I told my wife that 5:29 and 7am were the two options, I may not survive to see the trip. You can see why I am incredibly jealous of those who live on the West Coast.

I certainly appreciate the feedback and assistance.
One other thought - and sorry for the piecemeal reply. Check out AA Vacations. Often, they have F/J fares including hotel for not much more than what it costs to buy an economy ticket. Pick the cheapest hotel on the list, bail on that hotel and stay wherever you want (we've done that more than once). Sometimes they have great deals, sometimes not.

ETA - if you have no status, and cannot clear a mileage upgrade at booking, you may as well forget about it clearing whether you book it now or you had booked it a month ago. At this point, even if AA does release inventory for upgrades (highly unlikely IMO), anyone with status on that list, no matter when they booked, will clear ahead of you.
scnzzz is offline  
Old Aug 25, 2017, 1:18 pm
  #833  
 
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
Originally Posted by NTP9766
We've been doing these flights for years, and quite honestly, if economy is the solution in the end, we're fine with it. Probably wouldn't say that if the destination were anywhere but Hawai'i, though.

When you say the likelihood of clearing an award upgrade now is low, do you mean that I really should have booked economy immediately and put in for an upgrade? I ask because I've spoken with American weekly since these flights became available, and nothing seems to have changed. I figured I'd still be in okay shape this far out, but was prepare to hear that isn't the case.

I have looked at the difference in price between buying miles and first class, and there's a considerable difference, even when including Main Cabin Extra in the comparison:

$1500 (buying miles to get to 645k miles)
$3764 (buying economy)
$4677 (buying economy + MCE)
$7987 (buying F)

And yes, I've got no status on AA, as I don't fly nearly enough. I'd honestly probably go for Premium Economy if I could, but if I told my wife that 5:29 and 7am were the two options, I may not survive to see the trip. You can see why I am incredibly jealous of those who live on the West Coast.

I certainly appreciate the feedback and assistance.
One other thought - and sorry for the piecemeal reply. Check out AA Vacations. Often, they have F/J fares including hotel for not much more than what it costs to buy an economy ticket. Pick the cheapest hotel on the list, bail on that hotel and stay wherever you want (we've done that more than once). Sometimes they have great deals, sometimes not.

ETA - if you have no status, and cannot clear a mileage upgrade at booking, you may as well forget about it clearing whether you book it now or you had booked it a month ago. At this point, even if AA does release inventory for upgrades (highly unlikely IMO), anyone with status on that list, no matter when they booked, will clear ahead of you.
scnzzz is offline  
Old Aug 25, 2017, 2:14 pm
  #834  
 
Join Date: Aug 2015
Posts: 557
Originally Posted by scnzzz
I know this is anathema on this board, but have you considered schlepping up to EWR and taking United?
Yes, I've given a look at that, as well. It's essentially the same cost as going through PHL, though I make up that cost with free checked luggage (Citi AA Platinum card). I've even looked at JFK flying straight to HNL via Hawaiian, but that's a bit of a hike just to save $200.

At the end of the day, we're fine flying economy, and I can always use my miles for our other annual flights. I've been hoarding them lately in preparation for this trip.

Originally Posted by scnzzz
One other thought - and sorry for the piecemeal reply. Check out AA Vacations. Often, they have F/J fares including hotel for not much more than what it costs to buy an economy ticket. Pick the cheapest hotel on the list, bail on that hotel and stay wherever you want (we've done that more than once). Sometimes they have great deals, sometimes not.

ETA - if you have no status, and cannot clear a mileage upgrade at booking, you may as well forget about it clearing whether you book it now or you had booked it a month ago. At this point, even if AA does release inventory for upgrades (highly unlikely IMO), anyone with status on that list, no matter when they booked, will clear ahead of you.
I've never thought of checking out AA Vacations, so I'll definitely give it a look. Thanks again for the help!
NTP9766 is offline  
Old Aug 25, 2017, 2:14 pm
  #835  
 
Join Date: Aug 2015
Posts: 557
Originally Posted by scnzzz
I know this is anathema on this board, but have you considered schlepping up to EWR and taking United?
Yes, I've given a look at that, as well. It's essentially the same cost as going through PHL, though I make up that cost with free checked luggage (Citi AA Platinum card). I've even looked at JFK flying straight to HNL via Hawaiian, but that's a bit of a hike just to save $200.

At the end of the day, we're fine flying economy, and I can always use my miles for our other annual flights. I've been hoarding them lately in preparation for this trip.

Originally Posted by scnzzz
One other thought - and sorry for the piecemeal reply. Check out AA Vacations. Often, they have F/J fares including hotel for not much more than what it costs to buy an economy ticket. Pick the cheapest hotel on the list, bail on that hotel and stay wherever you want (we've done that more than once). Sometimes they have great deals, sometimes not.

ETA - if you have no status, and cannot clear a mileage upgrade at booking, you may as well forget about it clearing whether you book it now or you had booked it a month ago. At this point, even if AA does release inventory for upgrades (highly unlikely IMO), anyone with status on that list, no matter when they booked, will clear ahead of you.
I've never thought of checking out AA Vacations, so I'll definitely give it a look. Thanks again for the help!
NTP9766 is offline  
Old Aug 26, 2017, 8:25 am
  #836  
HB7
 
Join Date: Feb 2010
Location: London, UK
Programs: BA Exec Club, SIA KrisFlyer, Qantas FF, Emirates Skywards
Posts: 1,850
Hi All,

I believe I had this issue about 7 months ago with AA award redemptions, and currently I'm still encountering the same problem. I'm trying to book an award seat from Tunis to Kuwait via Doha on Qatar.

The ticket is a mix of business class and first class (TUN-DOH is in business, and DOH-KWI is in first). I've spoken to about 5 different agents and supervisors at AA and they are all saying this prices at 80k miles. According to the AA oneworld award chart, this should be priced at 55k miles. They tell me the computer prices it at 80k miles and they can't do anything about it.

Does anyone know if there is anything at all I can do?

Thanks

Last edited by HB7; Aug 26, 2017 at 8:27 am Reason: Wrong figures
HB7 is offline  
Old Aug 26, 2017, 8:25 am
  #837  
HB7
 
Join Date: Feb 2010
Location: London, UK
Programs: BA Exec Club, SIA KrisFlyer, Qantas FF, Emirates Skywards
Posts: 1,850
Hi All,

I believe I had this issue about 7 months ago with AA award redemptions, and currently I'm still encountering the same problem. I'm trying to book an award seat from Tunis to Kuwait via Doha on Qatar.

The ticket is a mix of business class and first class (TUN-DOH is in business, and DOH-KWI is in first). I've spoken to about 5 different agents and supervisors at AA and they are all saying this prices at 80k miles. According to the AA oneworld award chart, this should be priced at 55k miles. They tell me the computer prices it at 80k miles and they can't do anything about it.

Does anyone know if there is anything at all I can do?

Thanks
HB7 is offline  
Old Aug 26, 2017, 9:58 am
  #838  
FlyerTalk Evangelist
IHG Contributor Badge
 
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,457
Originally Posted by NTP9766
We've been doing these flights for years, and quite honestly, if economy is the solution in the end, we're fine with it. Probably wouldn't say that if the destination were anywhere but Hawai'i, though.

When you say the likelihood of clearing an award upgrade now is low, do you mean that I really should have booked economy immediately and put in for an upgrade? I ask because I've spoken with American weekly since these flights became available, and nothing seems to have changed. I figured I'd still be in okay shape this far out, but was prepare to hear that isn't the case.

I have looked at the difference in price between buying miles and first class, and there's a considerable difference, even when including Main Cabin Extra in the comparison:

$1500 (buying miles to get to 645k miles)
$3764 (buying economy)
$4677 (buying economy + MCE)
$7987 (buying F)

And yes, I've got no status on AA, as I don't fly nearly enough. I'd honestly probably go for Premium Economy if I could, but if I told my wife that 5:29 and 7am were the two options, I may not survive to see the trip. You can see why I am incredibly jealous of those who live on the West Coast.

I certainly appreciate the feedback and assistance.
When you talk about MCE and Y+ they are two different products. Just want you to know that on flights to Hawaii from the west coast you will get MCE, not Y+. On flights from DFW depending on aircraft when you travel you might get Y+.

Has AA told you how much it would cost to upgrade to Y+? WHen you book Y awards they won't book into Y+. Also, there is a co pay to upgrade using miles too.
FlightNurse is offline  
Old Aug 26, 2017, 9:58 am
  #839  
FlyerTalk Evangelist
IHG Contributor Badge
 
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,457
Originally Posted by NTP9766
We've been doing these flights for years, and quite honestly, if economy is the solution in the end, we're fine with it. Probably wouldn't say that if the destination were anywhere but Hawai'i, though.

When you say the likelihood of clearing an award upgrade now is low, do you mean that I really should have booked economy immediately and put in for an upgrade? I ask because I've spoken with American weekly since these flights became available, and nothing seems to have changed. I figured I'd still be in okay shape this far out, but was prepare to hear that isn't the case.

I have looked at the difference in price between buying miles and first class, and there's a considerable difference, even when including Main Cabin Extra in the comparison:

$1500 (buying miles to get to 645k miles)
$3764 (buying economy)
$4677 (buying economy + MCE)
$7987 (buying F)

And yes, I've got no status on AA, as I don't fly nearly enough. I'd honestly probably go for Premium Economy if I could, but if I told my wife that 5:29 and 7am were the two options, I may not survive to see the trip. You can see why I am incredibly jealous of those who live on the West Coast.

I certainly appreciate the feedback and assistance.
When you talk about MCE and Y+ they are two different products. Just want you to know that on flights to Hawaii from the west coast you will get MCE, not Y+. On flights from DFW depending on aircraft when you travel you might get Y+.

Has AA told you how much it would cost to upgrade to Y+? WHen you book Y awards they won't book into Y+. Also, there is a co pay to upgrade using miles too.
FlightNurse is offline  
Old Aug 26, 2017, 10:18 am
  #840  
 
Join Date: Aug 2015
Posts: 557
Originally Posted by FlightNurse
When you talk about MCE and Y+ they are two different products. Just want you to know that on flights to Hawaii from the west coast you will get MCE, not Y+. On flights from DFW depending on aircraft when you travel you might get Y+.

Has AA told you how much it would cost to upgrade to Y+? WHen you book Y awards they won't book into Y+. Also, there is a co pay to upgrade using miles too.
By Y+, are you referring to Premium Economy? If so, the only flight that I'm even considering is from DFW (772). I didn't inquire about upgrading to Premium Economy because I had all but ruled out flying via DFW, but I'm wondering if I should take another look at it. I'm going to see if my wife wants to just stay at a hotel next to PHL the night prior so that we could easily handle a 7am flight (PHL-DFW-OGG). Of course, I can't find a single seat map for this particular 777-200 v4 outside of what AA shows when browsing flights. I just have to decide whether or not this is going to make that much of a difference in terms of comfort for an even longer flight as opposed to an A321B flying from LAX.

The mileage and upgrade fee to first class from [paid] economy isn't really an issue for me, though it's starting to look like I may wind up simply biting the bullet and grabbing AAnytime economy tickets now and letting ExpertFlyer check for availability in MileSAAver Economy or First (can't imagine the fee is high enough to dissuade me from doing that).

This was much simpler when flying off-peak, that's for sure.
NTP9766 is offline  


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