Jan 20, 14, 8:06 pm

FlyerTalk Forums Expert How-Tos and Guides

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oneworld and other airline Awards Rules, Information 2015 on

NOTE: Check AA award charts for current awards costs.

List of airlines you can use in redeeming awards:

oneworld airlines (and their oneworld affiliates) are:

AA - American Airlines (and American Eagle)
AS - Alaska Airlines (again 2020)
BA - British Airways (and BA Cityflyer, Comair, Eastern Airways, Sun Air of Scandinavia, BA Limited) (incurs high YQ surcharge)
CX - Cathay Pacific (and KA - Dragonair)
AY - Finnair (and Privilege Style, Flybe Finland)
IB - Iberia (and Air Nostrum, Iberia Express) (incurs YQ surcharge)
JL - Japan Airlines (and J-Air)
LA - ~~LATAM~~ departed oneworld)
MH - Malaysia Airlines
RJ - Royal Jordanian
QF - Qantas (and QantasLink, Jetconnect - not Jetstar)
QR - Qatar Airways
S7 - S7 (and Globus - but excludes far eastern Russia / Siberia)
UL - SriLankan Airlines

Non-oneworld airlines one can redeem (MileSAAver) awards on are:

TN - Air Tahiti Nui
CZ - China Southern
EY - Etihad Airways
FJ - Fiji Airways (oneworld Connect partner)
HA - Hawaiian Airlines - except mainland - islands

Airlines that can be booked for award travel on aa.com:

oneworld alliance partners and other partners

TN - Air Tahiti Nui
AA - American Airlines
AS - Alaska Airlines
AY - Finnair
BA - British Airways (awards incur YQ airline imposed surcharge)
FJ - Fiji Airways
HA - Hawaiian Airlines (not interisland not North America - Hawaii)
IB - Iberia (lesser YQ surcharge)
MH - Malaysia Airlines
QF - Qantas Airways
QR - Qatar Airways
RJ - Royal Jordanian Airlines
UL - Sri Lankan Airlines

All other airlines have to be requested by telephone; calling to book awards that cannot be booked online no longer incurs telephone service fees.

Routing assistance, etc.

Check this oneworld interactive map and timetable by Innosked to see potential routes, and you can sign up for British Airways Executive Club or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Also see this link to AA.com listing oneworld airlines with information about each.

Quote:

Originally Posted by JonNYC

(Routings allowed)

Awards may be put on hold for five days. Awards may take time to be verified by the operating airlines. Once approved, they will proceed to a booking queue for ticket issuance; the sooner the trip, the faster the process - and vice versa. See link to thread, below.

Booking for, or changing an award to, travel sooner than 21 days out requires an early booking fee (waived for Executive Platinum members). One can not book farther out, change to closer in and evade this fee any longer (as of 16 Feb 2012)

Booking Business or First awards with JL / Japan Airlines one will only be able to fly in Economy domestically in Japan, but upgrades are quite inexpensive at ¥1,000 or so per flight.

See more below in "General Rules"

Latest changes:

As of Aug 2017, Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards. Link
Nov 2016: MH can now be used on AA or CX transpacific awards to India subcontinent via HKG in addition to CX
May 6, 2016: Regions split (Indian Subcontinent, Middle East)
As of 7 April 2014, the "free stopover" discussed can no longer be used as free award stopovers at international North American gateways have been eliminated.
Airlines are normally precluded from writing tickets with more than 16 segments.

AA Region Definitions*

Region definitions changed again May 6, 2016. Link

Links and resources:

See (AA) oneworld and other airline partner awards chart
See (FT) AA's current One-Way Flex Awards(May 9, 2009, including new stopover rules)
See (AA) AA Award Reservations
dealing with BA and IB surcharges
For the older, archived very long (but information-rich) thread, see here.

_________________________________________________

updated April 2021. Modified and updated from JonNYC's original post in the archived thread (please feel free to update):

Introduction

There are two types of awards discussed below, AA Awards and oneworld and Other Airlines Awards, which are targeted to passengers traveling to a single destination.

As of 1 October 2010 awards may be redeemed for travel on all British Airways flights, including previously excluded flights between the U.S. and U.K. Note that additional British Airways high YQ surcharges, as well as Iberia's lower YQ surcharges, apply based on class-of-service and market flown: see Earning and redeeming AA miles / upgrading on BA/IB; BA fuel surcharge (Oct 1, 2010)

Award Rules

American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.
oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Many of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
Up to four one-way awards can be booked on a single PNR.

General Rules, Routing and Connections

Passenger has 4h on domestic / 23h59m international travel to connect. If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover may require two awards).

If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight.

Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii [[URL="http://www.flyertalk.com/forum/25730421-post993.html"]Ref]

The particular carrier's Maximum Permitted Miles / MPM + 25% on a particular route. (The MPM by itself often exceeds the distance between the origin and destination airports because connections may be required.)

Or, the "most significant carrier" (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) must publish a non-constructed fare between your origin and destination.

To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.

Stopovers

None allowed.

Partner award inventories

Award booking inventory classes for each carrier in the AAdvantage Award program are listed below and may be useful when on the phone with an AA rep or when checking availability. See also the Award Booking Codes page in the FlyerGuide wiki for updated information.

Code:

oneworld Partners First Business Economy
 --------------------------------------------------------
 AA - American Airlines Z U T
 --------------------------------------------------------
 AY – Finnair U X
 --------------------------------------------------------
 BA – British Airways Z U X
 --------------------------------------------------------
 CX – Cathay Pacific Z U T
 KA - DragonAir
 --------------------------------------------------------
 IB – Iberia U X
 --------------------------------------------------------
 JL – Japan Airlines (Intl) Z U T
 JL – Japan Airlines (Dom) Z D S
 --------------------------------------------------------
 LA – LATAM / LAN Chile Z U T (ending in 2020)
 XL - LAN Ecuador
 LP - LAN Peru
 4M - LAN Argentina
 --------------------------------------------------------
 MH - Malaysia Airlines P U X
 --------------------------------------------------------
 QF - QANTAS Airways P U X
 --------------------------------------------------------
 QR - Qatar Airways Z U X
 --------------------------------------------------------
 RJ – Royal Jordanian U X
 --------------------------------------------------------
 S7 – S7 Airlines U E
 --------------------------------------------------------
 UL - SriLankan Airlines
 --------------------------------------------------------
 
 Other Partners First Business Economy
 --------------------------------------------------------
 FJ – Fiji Airways U X
 --------------------------------------------------------
 TN – Air Tahiti Nui F for Business U for Economy
 --------------------------------------------------------
 LY – El Al Israel P X E
 --------------------------------------------------------
 EY - Etihad O I N
 --------------------------------------------------------
 HA – Hawaiian Airlines D T
 --------------------------------------------------------

General Routing Rules

Routing

General Rules

Passenger has 4h / 23h59m to connect (depending on domestic or international travel). If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover.

If there is a non-stop flight that departs after the 4h / 23h59m window and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It is not necessary to check every flight/carrier to ensure passenger is booked on next scheduled flight.

Must meet Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.

If the partner airline doesn’t sell an unconstructed ticket for the desired routing, it won’t offer an award using that routing.

Within North America

Awards wholly within North America are valid on all partner airlines that market and operate their own service within North America.
Travel between two cities in the United States via Canada/Mexico is not allowed.
Travel between two cities in Canada/Mexico via the United States is not allowed.
Passenger must travel the most direct routing.
Connections of more than 4 hours are considered a stopover unless the passenger is taking the next scheduled flight and it is outside the 4 hours.
Any connection of 24 hours is always considered a stopover.
Award travel between Hawaii and North America does not include inter-island flights.
Inter-island award travel will allow a maxium of 2 flight segments.

North America To/from Other Regions

Award travel to/from North America is allowed on any combination of carriers that service the applicable region except as noted below.
Passenger must use most direct routing.
Hawaiian Airlines is not valid for these awards.
As of Oct 1, 2010, British Airways is valid for all routes, including transatlantic flights between the U.S. and U.K.
Travel to Europe, Africa and the Indian Sub-Continent/Middle East must be via the Atlantic only.
Travel to Asia 1, Asia 2 and the South Pacific must be via the Pacific.
Travel to/from Fiji/Papeete cannot be via Australia/New Zealand.
Travel to Easter Island (IPC) must be via Papeete (PPT) or use two awards.
North American travel to/from Guam or Saipan, the transpacific segment must be on AA.
Passenger has 23h59m to connect, regardless of availability.
A connection with more than 23h59m will be considered a stopover.

Travel Wholly Within or Between All Other Regions
These awards do not allow a connection via North America and therefore, do not include travel on American Airlines.

Passenger must travel the most direct routing.
Connecting travel is not allowed outside the region or regions.
Passenger has 23h59m to connect, regardless of availability.
A connection with more than 24 hours will be considered a stopover.

Travel Via a Third Region

Travel via a third region is not allowed (note the exception table below).

EXCEPTION TABLE:
To/From Via

North America to/from Africa can connect in Europe or in DOH if connecting QR-QR
North America to/from Indian Sub Continent/Middle East can connect in Europe
North America to/from Asia 2 can connect in Asia 1
Central/South America to/from Africa can connect in Europe
Central/South America to/from Indian Sub Continent/Middle East can connect in Europe
Central/South America to/from South Pacific can connect in South America 2
South America 2 to/from Africa can connect in DOH if connecting QR-QR
South America 2 to/from Indian Sub Continent/Middle East can connect in Europe
Europe to/from Asia 1 can connect in Asia 2 or DOH if connecting QR-QR
Europe to/from Asia 2 can connect in DOH if connecting QR-QR
Europe to/from South Pacific can connect in Singapore or Bangkok only. Note: this may have been updated to include Bangkok, Doha, Hong Kong, Osaka, Singapore or Tokyo.
Africa to/from Asia 1 can connect in Asia 2 or in DOH if connecting QR-QR
Africa to/from Asia 2 can connect in DOH if connecting QR-QR
Indian Sub Continent/Middle East to/from Asia 1 can connect in Asia 2
Indian Sub Continent/Middle East to/from South Pacific can connect in Asia 2
Asia 1 to/from South Pacific can connect in Asia 2

Regions:

Asia 1 = Japan, Korea, Mongolia
Asia 2 = Bhutan, Brunei, China, Guam, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Saipan, Singapore, Taiwan, Thailand, Vietnam
South America 2 = Argentina, Bolivia, Brazil, Chile (excluding Easter Island), Paraguay, Uruguay

Travel on LAN direct flights between North America and South America Region 2 are allowed. Currently, only one market, Miami to/from Buenos Aries, has direct service. These can only be booked by the liaisons. Contact support for booking assistance.

For permitted changes and fees, see this post

Quote:

NOTE: New award charts are in place for awards made 22 March 2016 or later. See the American Airlines charts here and the oneworld and partner award charts here, both those effective through 21 March 2016 and those taking effect 22 Mar 2016.

Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.

Check this oneworld interactive map and timetable by Innosked to see potential routes.
British Airways Executive Club: You can sign up for British Airways Executive Club, Japan Airlines JAL Mileage Bank or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Can show "phantom" availability.
Award Nexus: It's easy to do your experiments for some free browsing (click "more signup options" under the green Purchase button to sign up with your FlyerTalk login info). You might want to run each segment rather than origin to destination.
- AwardAce: Compare Award Redemptions Across Airlines In Seconds
- AwardHacker: "a tool we build to tell you how to travel with the least miles"
- Award Nexus: which can search availability but can't determine cost, with FT member free limited use
- Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions
- ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial
- Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)
- You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.
- Travel Codex Award Maximiser commercial blog
[/quote]

Links to other threads of interest:

MileSAAver / SAAver Award Availability - Help, Assistance & Discussion (consolidated)

Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated)

UK APD / Air Passenger Duty charged for UK departures

Award with available segments not bookable? (Married Segment issues)

MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated)

Ticket or Award status: On Request, Pending, Purchased and Ticketed (consolidated)

Link to archived older posts from this thread.

Thanks and a tip of the hat to aktchi, eponymous-coward, guv1976, hillrider, iztok, JonNYC and others who have contributed to this wiki.

AA oneworld & Other Airline Partner Award information, rules (master thd)

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Feb 1, 19, 8:25 pm

jazzmailman

Original Poster

Join Date: Jan 2014

Programs: SPG Platinum, Marriott LT Platinum, Hilton Diamond, Hyatt Globalist, AA Platinum Pro, AS MVP Gold

Posts: 215

AA oneworld & Other Airline Partner Award information, rules (master thd)

I'm looking for PPT-NRT-HKG in J... can't transit from Asia 1 to Asia 2 right?

Just double checking as AA call center wait time is through the roof right now... thanks!

Feb 2, 19, 7:44 am

JJeffrey

FlyerTalk Evangelist

Join Date: Feb 2001

Location: RDU <|> MMX

Programs: AA EXP 2MM, SK EBS

Posts: 10,211

Quote:

Originally Posted by jazzmailman

I'm looking for PPT-NRT-HKG in J... can't transit from Asia 1 to Asia 2 right?

Just double checking as AA call center wait time is through the roof right now... thanks!

Correct, that will require 2 awards.

Feb 3, 19, 11:06 pm

FlyerGuy10

Join Date: Jul 2015

Programs: SPG Gold

Posts: 37

AA Award Routing Rules on Partner Award

Hi Everyone, please pardon if this question has been asked. I would like to book an award ticket from TYO or HKG back to the US and I live on the west coast but I'm only seeing availability on CX/JL to ORD or JFK or BOS. Is there any scenario where AA would allow me to book an award to LAX/SFO via ORD/JFK if there are no other options to get me to LAX/SFO directly from my international gateway in Asia? Thanks

Feb 4, 19, 12:44 am

platbrownguy

Join Date: Jul 2004

Location: Live: PWM/KBXM/BGR; Work: DCA/DFW/Everywhere; Play: LAS/AUA/MIA/MLE

Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, mlife Noir, LEYE Gold

Posts: 6,111

Quote:

Originally Posted by FlyerGuy10

Yeah there's no problem with "backtracking" like that. You can have a maximum of 4 segments on the itinerary. If a better routing comes up later, remember that you can make the change for free.

Feb 4, 19, 8:03 pm

pooprocks

Join Date: Mar 2016

Posts: 13

Quote:

Originally Posted by platbrownguy

Yeah there's no problem with "backtracking" like that. You can have a maximum of 4 segments on the itinerary. If a better routing comes up later, remember that you can make the change for free.

I had issues with booking a flight with "backtracking" within the US. The agent was super snarky and commented on how I was flying "back halfway across the country" and said that I couldn't book it on one award. She said the final destination was ORD (from NRT) and that any west coast flights would require a new award, even if there were no available flights direct to the west coast city.

Feb 4, 19, 8:08 pm

JJeffrey

FlyerTalk Evangelist

Join Date: Feb 2001

Location: RDU <|> MMX

Programs: AA EXP 2MM, SK EBS

Posts: 10,211

Quote:

Originally Posted by pooprocks

That is complete garbage and nothing more than a bad agent making up rules. I hope you did a HUCA. I can book RDU-LAX-LHR as a single award for crying out loud, aa.com frequently gives me this option.

JonNYC likes this.

Feb 4, 19, 8:19 pm

Dave Noble

A FlyerTalk Posting Legend

Join Date: Jan 2002

Posts: 43,228

It isn't garbage and is in line with AA's rules on awards

For awards with partners, it tends to just use the rules of the governing carrier whilst for itself it seems that it can be more flexible

For LAX-HKG , as an example, CX's most flexible fare is MPM based and permits 8698 miles - LAX-JFK-HKG is 10,547 miles which is < 25% over the MPM , so would suspect that it would be permitted

AA does have award rules including it being a "most direct routing" which LAX-JFK-HKG is definitely not - given the non stop distance is 7260 miles

The only way to know how it will price for certain is to actually call , hold a booking and see what is quoted

Feb 4, 19, 9:06 pm

FlyerGuy10

Join Date: Jul 2015

Programs: SPG Gold

Posts: 37

Quote:

Originally Posted by Dave Noble

So assuming it's within the MPM then it would be allowed?

Feb 4, 19, 9:53 pm

Dave Noble

A FlyerTalk Posting Legend

Join Date: Jan 2002

Posts: 43,228

Quote:

Originally Posted by FlyerGuy10

So assuming it's within the MPM then it would be allowed?

When you phone and make the booking, you will get a price - at that point you will know whether it has been allowed

At this stage it is speculation as to what the system will price it as

It is a routeing which I could see falling eaither side of being 2 awards or 1 award

Feb 4, 19, 10:47 pm

#10

pooprocks

Join Date: Mar 2016

Posts: 13

HUCA didn't work and the second agent was surprised that the award got broken up into two. SEA->ORD->NRT prices as one award but NRT->ORD->SEA prices as two. She again mentioned "backtracking" as the reason the award was broken up. The supervisor wasn't able to manually price it either. Perhaps it's MPM.

Feb 5, 19, 5:17 am

#11

JJeffrey

FlyerTalk Evangelist

Join Date: Feb 2001

Location: RDU <|> MMX

Programs: AA EXP 2MM, SK EBS

Posts: 10,211

Quote:

Originally Posted by Dave Noble

It isn't garbage and is in line with AA's rules on awards.

Quote:

Originally Posted by pooprocks

It is 100% garbage, there is no rule against "backtracking" which is what this agent said. AA agents just make this stuff up when there are other underlying reasons why an award might not work as a single award (published fare, MPM, etc.).

And If AA were to truly enforce any kind of "most direct routing rule" then 90% of any type of award on AA would suddenly become invalid. It's not a realistic rule at all, which is why pretty much anything goes with AA metal, and with partners it's the published fares/MPM that govern the possible routings.

For the flights in question above, was the ORD-NRT on AA metal or JL? Partners typically have much stricter routing requirements based on their published fares, so SEA-ORD-NRT would be no problem on AA metal, but if using JL metal for the longhaul segment, JL's published fares might require you to connect at LAX/SFO/YVR and thus require 2 awards.

Just a theory, but again nothing to do with "backtracking"

JonNYC, Happy and Beltway2A like this.

Feb 5, 19, 10:25 am

#12

pooprocks

Join Date: Mar 2016

Posts: 13

Both were partner awards, JL 9/10. I just can't figure out why it would ticket fine one direction but not the other.

Feb 5, 19, 11:19 pm

#13

3544quebec

Join Date: May 1998

Location: australia

Posts: 5,600

I was surprised to be offered the following routing for SYD-TUN : routes Australia-Africa-Middle East-Africa as single award

Depart Sydney, Australia to Tunis, Tunisia

FlightDepartArriveTravel timeAircraftClassSeats

63 Qantas Airways

10:55 AMSYD5:00 PMJNB

14h 5m744Business

— —

Stop: Johannesburg, South Africa (JNB)

1364 Qatar Airways

1:50 PMJNB11:40 PMDOH

8h 50m77WBusiness

— —

Stop: Doha, Qatar (DOH)

1399 Qatar Airways

7:40 AMDOH12:15 PMTUN

6h 35m333Business

— —

Cost summary

Your total

80,000 miles + $119.70

Feb 9, 19, 12:09 pm

#14

HonoluluBob

Join Date: Mar 2015

Posts: 2

Hello all,

I am trying to book a trip on Cathay Pacific through AAdvantage. It would route SFO-CAN-SIN-SFO. Appears to have layovers in HKG on all trips. After calling it I was told it would be 92,500 with $130.03 for taxes and fees. I wanted to see if anyone has any insights on getting the trip for cheaper. Thanks!

Feb 9, 19, 12:21 pm

#15

guv1976

FlyerTalk Evangelist

Join Date: Dec 2003

Location: Not here; there!

Programs: AA Lifetime Gold

Posts: 26,467

Quote:

Originally Posted by bobmyknob

AAdvantage awards no longer offer free stopovers anywhere, only connections. If you are stopping over in both CAN and SIN, then three one-way awards are required: SFO-CAN, CAN-SIN, and SIN-SFO.

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