AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Dec 8, 2017, 12:31 am
#571
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
TLDR - the UA kitchen at DEN has been out of commission since late October.
Flights have been double catered with shelf stable items, BOB being served in F, tuna fish making the F cabin stink,etc.
UA is not proactively reaching out to customers being impacted, and only offering miles or vouchers to passengers writing in.
Yet a whole lot more complaining over on this side
Flights have been double catered with shelf stable items, BOB being served in F, tuna fish making the F cabin stink,etc.
UA is not proactively reaching out to customers being impacted, and only offering miles or vouchers to passengers writing in.
Yet a whole lot more complaining over on this side
Dec 8, 2017, 5:18 am
#572
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,985
TLDR - the UA kitchen at DEN has been out of commission since late October.
Flights have been double catered with shelf stable items, BOB being served in F, tuna fish making the F cabin stink,etc.
UA is not proactively reaching out to customers being impacted, and only offering miles or vouchers to passengers writing in.
Yet a whole lot more complaining over on this side
Flights have been double catered with shelf stable items, BOB being served in F, tuna fish making the F cabin stink,etc.
UA is not proactively reaching out to customers being impacted, and only offering miles or vouchers to passengers writing in.
Yet a whole lot more complaining over on this side
Dec 8, 2017, 8:28 am
#573
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
It doesn’t take an armchair CEO to point out how incompetent AA is on this topic....let me remind everyone Delta used the same kitchen and operates a major hub at LAX with hundreds of flights a day just like AA and they “miraculously” have had no impact to their catering and in-Flight dining departing LAX.
There are simply no more excuses for AA at this point.
There are simply no more excuses for AA at this point.
Dec 8, 2017, 9:17 am
#574
Join Date: Dec 2008
Location: London
Programs: BA Gold (OneWorld Emerald)
Posts: 218
Just tried to prebook a meal in J from LAX-SJD in early January. No meal choice available online. When I called, they advise that there were issues with the caterer and that pre-ordering isn't currently available, but that I should check back in a couple of weeks. They did confirm that I should get a meal. What are people getting now on flights out of LAX - it's been over a month since the incident?
Dec 8, 2017, 11:25 am
#576
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
I took my specific action a couple of years ago when I chose not to re-qualify with AA. I made the decision to not give AA my money. In the interest of full disclosure, I have continued to waste my AA miles (75K domestic awards, irresistible - yummy!) but even then, I do my best to redeem for AA's CEO least-favorite alliances ... the ME2. It's kind of pleasurable, actually, to get to spend AA miles on EY/QR. It's rather ironic.
But ... let me clarify what I said earlier:
It is UNACCEPTABLE for even a single AA flight out of LAX to not have full and proper catering after nearly 6 weeks. UNACCEPTABLE.
PS- I did cancel my AA credit card but then they sent me a lucrative checking account offer that I couldn't resist. But once more, in the interest of full disclosure, I only cancelled the said AA card because Citi refused to give me a retention offer. That was awful.
But ... let me clarify what I said earlier:
It is UNACCEPTABLE for even a single AA flight out of LAX to not have full and proper catering after nearly 6 weeks. UNACCEPTABLE.
PS- I did cancel my AA credit card but then they sent me a lucrative checking account offer that I couldn't resist. But once more, in the interest of full disclosure, I only cancelled the said AA card because Citi refused to give me a retention offer. That was awful.
Like most things on FT, there will be much tearing of clothes, gnashing of teeth, and daily (hourly) hysterics in this thread and then eventually, like every other grievance, the pack will move on to the next hysterical injustice.
Regards
Dec 8, 2017, 1:08 pm
#579
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
You can keep using all the fonts and underlines that you want, but clearly it absolutely is acceptable. If it was not acceptable, the AA planes from LAX would either be departing emptying and/or would be cancelled. So, let me clarify, for many (most) it obviously is acceptable.
People are tolerating this because many do not have a choice and their travel plans were already locked. And many more probably made the reasonable assumption that 6+ weeks later it would be resolved, so those booking in early November didn't think they would have to worry about this. Clearly DL showed that it can be done, AA showed that they are not capable of it.
Dec 8, 2017, 1:52 pm
#580
Join Date: Nov 2009
Location: LAX
Programs: AA(EXP)UA(1K/1MM) Marriott(PP,LifeTime Plat) Hertz(5*)
Posts: 449
I can't believe that this is still this bad after six weeks. I fly in 12 days...... I wonder if they would let me use the oven to cook my own food that i bring. LOL
Dec 8, 2017, 2:09 pm
#581
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
I know this was meant as sarcasm, but that's a good idea. Of course, I can see in the future - no food on board, you can bring your own and heat it.. for a fee..
Dec 8, 2017, 5:24 pm
#582
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
I was on 11/27 LAX-JFK in J. No email, no voucher, only made announcement prior to boarding, another anouncement on board. Offer basic salad and turkey wrap. Nothing else...
on the same itinerary, i already received $200 voucher for LAX-HKG. Is this reason, why I dont get voucher for my return LAX-JFK? or should I entitle to something?
btw, I did not eat those lousy plain salad or turkey wrap. The FA said "are you sure?" My response, "yes I am sure".
*forgot to mention. I had preordered meal as well. Just not catered on my flight.
on the same itinerary, i already received $200 voucher for LAX-HKG. Is this reason, why I dont get voucher for my return LAX-JFK? or should I entitle to something?
btw, I did not eat those lousy plain salad or turkey wrap. The FA said "are you sure?" My response, "yes I am sure".
*forgot to mention. I had preordered meal as well. Just not catered on my flight.
happy ending.
Dec 8, 2017, 7:29 pm
#583
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
What is the current status of meals in F/J on JFK-LAX?
Is it the standard premium transcon offering (appetizer, salad, entree) minus the ice cream and pre-landing cookies? Or, something more degraded (such as a midcon meal service)? Is it still possible to pre-order when heading westbound on this route?
-FlyerBeek
Is it the standard premium transcon offering (appetizer, salad, entree) minus the ice cream and pre-landing cookies? Or, something more degraded (such as a midcon meal service)? Is it still possible to pre-order when heading westbound on this route?
-FlyerBeek
Dec 8, 2017, 8:18 pm
#584
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Dec 8, 2017, 8:24 pm
#585
Join Date: Mar 2011
Location: SoCal
Programs: AA EXP, HHonors LTDia, Marriott Plat
Posts: 639
Just tried to prebook a meal in J from LAX-SJD in early January. No meal choice available online. When I called, they advise that there were issues with the caterer and that pre-ordering isn't currently available, but that I should check back in a couple of weeks. They did confirm that I should get a meal. What are people getting now on flights out of LAX - it's been over a month since the incident?