AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Dec 23, 2017, 6:13 pm
#737
Join Date: Mar 2009
Location: LAX
Programs: AA EXP, SPG Gold, HHonors Gold
Posts: 43
Just flew LAX-JFK in J on 12/16. It had the usual meal service offered on that route (actually had the same Thai Beef Curry you mentioned haha) as well as the new Casper bedding. The bedding is nice, definitely larger than previously offered - almost to the point where it was difficult to find places to stow it during takeoff. There was also a noticeable amount of static on the plane, unsure if that's due to the new bedding or just the dry air during this time of year.
Dec 23, 2017, 6:24 pm
#738
Join Date: Jun 2011
Programs: AA EXP, UA 1K, DL GM, AS MVP75K
Posts: 72
Still no choice for LAX-HND 26DEC in J, usual choices for NRT-LAX 16JAN. EP agent said the latest she had was from 20NOV saying they'd be up to speed by 27NOV, but clearly they're not. No email either yet about it.
Hopefully what was previously reported about JL catering for these flights is still true - but ridiculous that 1) they haven't fixed it after all this time and 2) they have no communication/update about it. As much as we may be up on things here, I would think it helpful that they even steer people to OW Lounge in Bradley to eat up/takeout before departure as a suggestion.
Hopefully what was previously reported about JL catering for these flights is still true - but ridiculous that 1) they haven't fixed it after all this time and 2) they have no communication/update about it. As much as we may be up on things here, I would think it helpful that they even steer people to OW Lounge in Bradley to eat up/takeout before departure as a suggestion.
Dec 23, 2017, 6:46 pm
#739
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,237
Dec 23, 2017, 7:15 pm
#740
Join Date: Jan 2013
Posts: 54
12/15 LAX to PHL: Offered PDB. No Chardonnay, but "checked in the back" and was offered Pinot Grigio or Savignon Blanc. Announcement was made that some items many not be available. Lunch was stuffed peppers or chicken with Greek salad, Offered the full array of rolls. Pinot Grigio ran out. Flourless chocolate cake on tray. After lunch, warm nuts passed out.Basically appeared status quo.
Dec 23, 2017, 8:53 pm
#741
Join Date: Dec 2009
Location: SJC
Programs: AA EXP, HH Diamond, SPG Platinum, Marriott Platinum
Posts: 70
Still no choice for LAX-HND 26DEC in J, usual choices for NRT-LAX 16JAN. EP agent said the latest she had was from 20NOV saying they'd be up to speed by 27NOV, but clearly they're not. No email either yet about it.
Hopefully what was previously reported about JL catering for these flights is still true - but ridiculous that 1) they haven't fixed it after all this time and 2) they have no communication/update about it. As much as we may be up on things here, I would think it helpful that they even steer people to OW Lounge in Bradley to eat up/takeout before departure as a suggestion.
Hopefully what was previously reported about JL catering for these flights is still true - but ridiculous that 1) they haven't fixed it after all this time and 2) they have no communication/update about it. As much as we may be up on things here, I would think it helpful that they even steer people to OW Lounge in Bradley to eat up/takeout before departure as a suggestion.
Dec 23, 2017, 10:36 pm
#742
Join Date: Jan 2006
Location: BOS
Programs: AA EXP, UA 1K
Posts: 1,078
I will admit, now having read the UA forum, that AA has handled this issue much better than UA has in DEN. Between the proactive notice and voucher to all customers, at least AA isn't trying to pretend nothing is wrong, which is more to say than what UA has done in a very similar situation with their catering facility in DEN.
Dec 24, 2017, 3:00 pm
#743
Join Date: Nov 2013
Location: LAX
Programs: AA Platinum, Avis Preferred
Posts: 22
12/24: LAX-PHL Paid ticket, mileage upgrade to 1st. No warning email. No snacks on board. Offered only boxed turkey sandwich or bagel with cream cheese. They had only the exact number for 1st class. I had preordered the no dairy meal and was totally out of luck as they had no snacks at all. They did have alcohol/coffee/soft drinks. Some warning would be nice as no email from AA has been forth coming. I doubt I will get the voucher as AA offers older planes and has never had any competition on the LAX-PHL route. Ugh. I am in the Admirals club eating chili.
Dec 24, 2017, 5:53 pm
#744
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 369
Still no choice for LAX-HND 26DEC in J, usual choices for NRT-LAX 16JAN. EP agent said the latest she had was from 20NOV saying they'd be up to speed by 27NOV, but clearly they're not. No email either yet about it.
Hopefully what was previously reported about JL catering for these flights is still true - but ridiculous that 1) they haven't fixed it after all this time and 2) they have no communication/update about it. As much as we may be up on things here, I would think it helpful that they even steer people to OW Lounge in Bradley to eat up/takeout before departure as a suggestion.
Hopefully what was previously reported about JL catering for these flights is still true - but ridiculous that 1) they haven't fixed it after all this time and 2) they have no communication/update about it. As much as we may be up on things here, I would think it helpful that they even steer people to OW Lounge in Bradley to eat up/takeout before departure as a suggestion.
Dec 25, 2017, 11:32 am
#746
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
12/24: LAX-PHL Paid ticket, mileage upgrade to 1st. No warning email. No snacks on board. Offered only boxed turkey sandwich or bagel with cream cheese. They had only the exact number for 1st class. I had preordered the no dairy meal and was totally out of luck as they had no snacks at all. They did have alcohol/coffee/soft drinks. Some warning would be nice as no email from AA has been forth coming. I doubt I will get the voucher as AA offers older planes and has never had any competition on the LAX-PHL route. Ugh. I am in the Admirals club eating chili.
Dec 25, 2017, 12:28 pm
#747
Join Date: Dec 2012
Location: SFO
Programs: Delta Diamond/ Hyatt top tier(lifetime)
Posts: 652
AA169
On AA169 (LAX-NRT) - looks like JAL menu (format and all). No wine list / wrong headphones (single prong vs 3 when the plane has 3 prong plugs. Headphones seems like an odd issue.
Also looks like pre orders do not align with the menu at all. Some guy behind me didn’t want mushrooms so he preselected a veg meal with no mushrooms as the beef was “crusted in mushrooms” no matter to me just odd - why offer preselection if it’s inaccurate.
Last edited by footastic; Dec 25, 2017 at 1:02 pm
Dec 25, 2017, 12:57 pm
#748
Join Date: Nov 2013
Location: LAX
Programs: AA Platinum, Avis Preferred
Posts: 22
Received Voucher
About 24 hours later I received the voucher from AA offering $50 for only boxed meal in first class on a domestic flight. I think AA handled this well, but I wish I had received the email before the flight warning me no meal would be served. I would have brought some food on the plane better than a power bar. But all in all, thank you for the voucher AA. The boxed meals for breakfast are hard to pick around if have any dietary restrictions. The lunch meals are a little easier.
Dec 25, 2017, 12:59 pm
#749
Join Date: Nov 2013
Location: LAX
Programs: AA Platinum, Avis Preferred
Posts: 22
Dec 25, 2017, 4:02 pm
#750
Join Date: Dec 2012
Location: SFO
Programs: Delta Diamond/ Hyatt top tier(lifetime)
Posts: 652
Quality of food was very low on 169 today. Much worse than typical JAL J class even while the menu looked very similar and from what I understand this flight is catered by JALs partner.