AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Dec 28, 2017, 11:43 am
#766
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
No Pre-Order for LAX-LHR Jan 10th 2018
Another data point of struggles to return to "normal" catering operations.. Nothing online and EXP Desk didn't see the options either. Thank goodness for the QF F Lounge being available prior to the flight.
Dec 28, 2017, 12:01 pm
#767
Join Date: Jan 2014
Posts: 474
I pre-ordered my meal for my flight on the 4th - seems to be working fine.
Dec 28, 2017, 1:52 pm
#768
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
My bad. Was thinking of another airline.
Current procedures for taking meal orders is:
Under the new system, meal orders will be taken based on direction of flight.
If a flight involves a change of time zones:
Meal orders will be taken starting in the front on eastbound flights
Meal orders will be taken starting in the back on westbound flights
If a flight doesn’t involve a change of time zones:
Meal orders will be taken from the front on southbound flights
Meal orders will be taken from the back on northbound flights
American First Class Meal Ordering Changing September 1, 2014 - One Mile at a Time
Dec 28, 2017, 3:21 pm
#769
Join Date: Jun 2009
Location: Los Angeles, CA
Programs: AA EXP (3.5MM), UA Premier, Hertz President's Circle, Marriott
Posts: 163
Same aweful breakfast biscuit for a six hour flight
[QUOTE=fgirard;29221225]On 12/15, I flew on AA237 (LAX-SJD), and the catering was listed as “breakfast,” but consisted of a cold turkey sandwich with a hard boiled egg and blueberries.
However, on the return AA1050 (SJD-LAX) the flight was catered by Aerococina, in which one could either have sea bass, or mushroom/cheese skewers.
I flew LAX-PHL on Tuesday this week, December 26th. For a six hour flight in F, we had some kind of awful dry biscuit with processed turkey and red peppers. It was absolutely ridiculous. American has had 8 weeks to resolve this issue. If they can't fix "meals for first class" in eight weeks, are they capable of running an airline?
No matter how many times I email Customer Relations no one will answer as to any resolution or plan. The sheer lack of consistency in meals, (I had meal service last week to Boston), and complete lack of advance communication is staggering. AA communicated so well the first two weeks of this issue, but since then they've gone radio dead. Very frustrating for passengers, gate agents and crew.
I have per-ordered my meal to LHR in a few weeks, I presume that process will work.
However, on the return AA1050 (SJD-LAX) the flight was catered by Aerococina, in which one could either have sea bass, or mushroom/cheese skewers.
No matter how many times I email Customer Relations no one will answer as to any resolution or plan. The sheer lack of consistency in meals, (I had meal service last week to Boston), and complete lack of advance communication is staggering. AA communicated so well the first two weeks of this issue, but since then they've gone radio dead. Very frustrating for passengers, gate agents and crew.
I have per-ordered my meal to LHR in a few weeks, I presume that process will work.
Dec 28, 2017, 3:44 pm
#770
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,258
I flew LAX-PHL on Tuesday this week, December 26th. For a six hour flight in F, we had some kind of awful dry biscuit with processed turkey and red peppers. It was absolutely ridiculous. American has had 8 weeks to resolve this issue. If they can't fix "meals for first class" in eight weeks, are they capable of running an airline?
Since the merger, the food has dropped significantly.
Dec 28, 2017, 3:50 pm
#771
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
[QUOTE=DaveInSFV;29224536]
And to think that this morning on AA1412 (ONT-DFW), I had a somewhat real breakfast. And ONT is definitely *not* a hub.
On 12/15, I flew on AA237 (LAX-SJD), and the catering was listed as “breakfast,” but consisted of a cold turkey sandwich with a hard boiled egg and blueberries.
However, on the return AA1050 (SJD-LAX) the flight was catered by Aerococina, in which one could either have sea bass, or mushroom/cheese skewers.
I flew LAX-PHL on Tuesday this week, December 26th. For a six hour flight in F, we had some kind of awful dry biscuit with processed turkey and red peppers. It was absolutely ridiculous. American has had 8 weeks to resolve this issue. If they can't fix "meals for first class" in eight weeks, are they capable of running an airline?
No matter how many times I email Customer Relations no one will answer as to any resolution or plan. The sheer lack of consistency in meals, (I had meal service last week to Boston), and complete lack of advance communication is staggering. AA communicated so well the first two weeks of this issue, but since then they've gone radio dead. Very frustrating for passengers, gate agents and crew.
I have per-ordered my meal to LHR in a few weeks, I presume that process will work.
However, on the return AA1050 (SJD-LAX) the flight was catered by Aerococina, in which one could either have sea bass, or mushroom/cheese skewers.
No matter how many times I email Customer Relations no one will answer as to any resolution or plan. The sheer lack of consistency in meals, (I had meal service last week to Boston), and complete lack of advance communication is staggering. AA communicated so well the first two weeks of this issue, but since then they've gone radio dead. Very frustrating for passengers, gate agents and crew.
I have per-ordered my meal to LHR in a few weeks, I presume that process will work.
Dec 28, 2017, 8:03 pm
#772
Join Date: Mar 2008
Location: DFW
Programs: Advantage, Rapid Rewards, Onepass, Mileage Plus
Posts: 17
Booked in F on AA 2284 LAX-DFW on 1/20. No option to pre-order meals on aa.com. I will keep checking and see if the option shows up. Was hoping they would have everything sorted out by mid-January but maybe not.
Dec 28, 2017, 8:48 pm
#773
Join Date: Mar 2008
Location: DFW
Programs: Advantage, Rapid Rewards, Onepass, Mileage Plus
Posts: 17
So I guess I will wait and see what they come up with...
Dec 28, 2017, 9:13 pm
#774
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
I'm flying LAX-HKG in F in a few days. No option to choose a meal in advance on the web site. That should be interesting . . .
Last edited by Always Flyin; Dec 28, 2017 at 9:28 pm
Dec 29, 2017, 7:48 am
#776
Join Date: Sep 2001
Location: los angeles, calif.
Programs: Alaska Airlines Gold MVP
Posts: 7,170
That's just a datapoint for the struggles to return to (or rather start having) functioning IP, as LAXLHR is the lonely route that has never been affected by Parker's LAX catering budget cut trial.
Dec 29, 2017, 11:44 am
#777
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
It has been said LSG couldn't take 100% of the GG demand for AA, but has taken some.
Dec 29, 2017, 1:50 pm
#779
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,503
Dec 23 AA 2599 (LAX-MBJ redeye) just under 6 hour travel time. Flight was ready to leave 15 minutes early, waited for "catering". At the last minute, uniformed AA agent came down the jetbridge with some plastic bags, handed them to F FA. Learned after takeoff that they contained chicken wraps and salads, former in a white cardboard box, latter in a clear plastic box - no fruit and cheese platter 
"Paid" for F (using Citi points) - worth asking for some type of compensation?
"Paid" for F (using Citi points) - worth asking for some type of compensation?