AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
#241
Suspended
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For those FTers who may not immediately know who "Gary" is or where the article is to be found, here is a direct link:
http://viewfromthewing.boardingarea....ound-listeria/
Regards
http://viewfromthewing.boardingarea....ound-listeria/
Regards
#243
Join Date: Nov 2009
Location: Austin
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And have a great flight and enjoy London!
#244
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
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#245
Join Date: Sep 2008
Location: AUS
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Posts: 7,043
Regards
#246
Join Date: Jul 2010
Location: SFO
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Posts: 5,270
There is a much broader community on FT that occasionally lurks (rather than participates) in order to get actual information (as opposed to just complain) and isn't necessarily as anal retentive as the usual suspects. Some only visit when something like this is occurring. Additionally, new members join FT literally everyday, so yea, not everyone knows who "Gary" is or where his blog is located.
#247
Join Date: Sep 2008
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LOL I never get those two mixed up. Lucky generally has a positive, look on the bright side approach that makes me want to travel (even if occasionally naive). Gary on the other hand is rather brooding anymore, always seems angry and writes about an article a day yelling some version of "I'm not my fare!"
Regards
Regards
#248
FlyerTalk Evangelist
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Flying in J between JFK and ZRH on several recent flts the food was mediocre at best. If they provided PIZZA and/or "nice" sandwiches from merchants in the airports(s), I would have had a tastier meal.
#250
Join Date: Jan 2003
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#251
Join Date: Jul 2011
Posts: 2,316
I guess they solved the problem by hiring the poster upthread who offered to charge them for his consulting fee to fix this problem.
#252
Join Date: Oct 2006
Location: RDU
Programs: EXP AA, Hilton Diamond
Posts: 34
Catering update - LAX experience
FT Community
I was on HKG-LAX and the LAX-JFK yesterday - so a real time status for you all.
The flight from HKG has full business class catering that matched the menu - the only missing piece was beverages - they still had just domestic first class beverage carts (1 red wine, limited liqs, etc.).
Then LAX to JFK was sparse - as you boarded they had beverages and snacks to pick from as you walked down the jet bridge.
Flight crews were super apologetic - but indicated int'l would be back to full service today, and the domestic in a few more days.
I was on HKG-LAX and the LAX-JFK yesterday - so a real time status for you all.
The flight from HKG has full business class catering that matched the menu - the only missing piece was beverages - they still had just domestic first class beverage carts (1 red wine, limited liqs, etc.).
Then LAX to JFK was sparse - as you boarded they had beverages and snacks to pick from as you walked down the jet bridge.
Flight crews were super apologetic - but indicated int'l would be back to full service today, and the domestic in a few more days.
#253
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,161
Report:
Flew LAX-DCA yesterday in Y. Was given a $12 meal voucher by the GA, and a snack cart rolled over to the gate about 30 minutes before boarding, filled with chips, cookies, nuts, and beverages. On the flight, drinks were passed out, but no snacks, and when I asked for a lemon or lime, was told there were nothing. The printed menus with meals/snacks for purchase was still in the seatback pocket.
Flew LAX-DCA yesterday in Y. Was given a $12 meal voucher by the GA, and a snack cart rolled over to the gate about 30 minutes before boarding, filled with chips, cookies, nuts, and beverages. On the flight, drinks were passed out, but no snacks, and when I asked for a lemon or lime, was told there were nothing. The printed menus with meals/snacks for purchase was still in the seatback pocket.
#254
Join Date: Jun 2016
Location: NYC,MIA,XFL
Programs: AA EXP, B6 Mosaic, DL PM
Posts: 863
FT Community
I was on HKG-LAX and the LAX-JFK yesterday - so a real time status for you all.
The flight from HKG has full business class catering that matched the menu - the only missing piece was beverages - they still had just domestic first class beverage carts (1 red wine, limited liqs, etc.).
Then LAX to JFK was sparse - as you boarded they had beverages and snacks to pick from as you walked down the jet bridge.
Flight crews were super apologetic - but indicated int'l would be back to full service today, and the domestic in a few more days.
I was on HKG-LAX and the LAX-JFK yesterday - so a real time status for you all.
The flight from HKG has full business class catering that matched the menu - the only missing piece was beverages - they still had just domestic first class beverage carts (1 red wine, limited liqs, etc.).
Then LAX to JFK was sparse - as you boarded they had beverages and snacks to pick from as you walked down the jet bridge.
Flight crews were super apologetic - but indicated int'l would be back to full service today, and the domestic in a few more days.
#255
Join Date: Jan 2000
Location: SoCal to the rest of the world...
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Posts: 6,699
Shouldn't be but as I recall most airlines move booze between the system on their carts and don't source EVERY item in the beverage list at outstations with local catering. Yes it's odd but things like the wine selection AA has is likely sourced in the US and pushed to outstation catering through AA flights and in some cases on the same carts that GG services in LAX. You would think though that AA would have asked for temporary backups sourced local - but the way most catering vendors run slim stocks that may not have been possible. E.g I'm pretty sure Cathay Pacific catering in HK doesn't stock Tito's Vodka for any of their airlines - so if something was pushed form the DFW through catering and then went LAX to HKG that's what will be on the cart vs zero ability to source that from the local supplier.