AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Nov 3, 2017, 7:53 pm
#91
Join Date: Jan 2011
Location: Lafayette, LA
Programs: AA EXP 2MM, BA Gold, UA Gold MM, DL SM MM, Hyatt Glob, HH Diam, Marriott Ti/LT Plat, IHG Plat
Posts: 274
There were amenity kits. I never look inside, just save them to give to nieces and nephews, so I don't know whether they were the usual ones. There were also slippers and pajamas. And water bottles. No nuts, other than some packaged cashews like the ones you get on short-haul domestic flights. I didn't ask for a drink other than wine, or overhear anyone asking for one, but my guess is the liquor selection, like the wine and food, were more like on domestic flights. When I asked a flight attendant whether the food was from the domestic flight menu, he said he had heard the catering items for the flight were being flown in from Phoenix.
Nov 3, 2017, 9:49 pm
#93
Join Date: Oct 2017
Posts: 8
Update to my post earlier:
In first we were given trays of a fruit cup(grapes, pineapple, melon, and strawberries), a cup of Chobani yogurt, and a Nature Valley granola bar. These were the same items available for pick up at the gate (though I think they also had bananas at the gate too). FAs were very apologetic and handled the situation well. Standard PDBs were offered as well. It was announced that economy would be receiving Biscoff and limited beverage service.
This evening I received two e-mails from American. One was an apology, and the second was an $100 voucher.
In first we were given trays of a fruit cup(grapes, pineapple, melon, and strawberries), a cup of Chobani yogurt, and a Nature Valley granola bar. These were the same items available for pick up at the gate (though I think they also had bananas at the gate too). FAs were very apologetic and handled the situation well. Standard PDBs were offered as well. It was announced that economy would be receiving Biscoff and limited beverage service.
This evening I received two e-mails from American. One was an apology, and the second was an $100 voucher.
Nov 4, 2017, 5:26 am
#94
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,780
I did a flight from SFO-JFK yesterday in the main cabin.
Don't know if this was the norm but we were offered 3 choices that were a cheese plate of sorts, or meat/veggie wraps in a box with Milano biscuits, some sauce and a bag of chips / crisps.
Few drinks runs and a Biscoff bar offered later.
Pretzels handed out first.
Did see amenity kits and menus out when I walked through the first cabin.
Don't know if this was the norm but we were offered 3 choices that were a cheese plate of sorts, or meat/veggie wraps in a box with Milano biscuits, some sauce and a bag of chips / crisps.
Few drinks runs and a Biscoff bar offered later.
Pretzels handed out first.
Did see amenity kits and menus out when I walked through the first cabin.
Nov 4, 2017, 7:21 am
#95
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Flying LAX-RDU in F on November 12. Just got this email:
As the meal I'm supposed to get is the same crappy options as I'm used to on shorter midcons I wouldn't mind a voucher combined with some BYOF
On Wednesday, Nov. 1, we suspended using the services of one of our onboard caterers at Los Angeles International (LAX). With this change, the dining experience on your upcoming flight from LAX may be impacted.
We’re doing all we can to resolve this matter as quickly as possible to ensure your dining experience returns to our standard service levels. If your meal service is impacted, you will receive an electronic travel voucher for use on a future flight.
Thank you for your understanding and patience as we work through this transition.
We’re doing all we can to resolve this matter as quickly as possible to ensure your dining experience returns to our standard service levels. If your meal service is impacted, you will receive an electronic travel voucher for use on a future flight.
Thank you for your understanding and patience as we work through this transition.
Nov 4, 2017, 7:22 am
#96
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,699
I did a flight from SFO-JFK yesterday in the main cabin.
Don't know if this was the norm but we were offered 3 choices that were a cheese plate of sorts, or meat/veggie wraps in a box with Milano biscuits, some sauce and a bag of chips / crisps.
Few drinks runs and a Biscoff bar offered later.
Pretzels handed out first.
Did see amenity kits and menus out when I walked through the first cabin.
Don't know if this was the norm but we were offered 3 choices that were a cheese plate of sorts, or meat/veggie wraps in a box with Milano biscuits, some sauce and a bag of chips / crisps.
Few drinks runs and a Biscoff bar offered later.
Pretzels handed out first.
Did see amenity kits and menus out when I walked through the first cabin.
Nov 4, 2017, 8:27 am
#97
Join Date: Apr 2005
Location: SoCal
Posts: 622
Flying LAX-RDU in F on November 12. Just got this email:
On Wednesday, Nov. 1, we suspended using the services of one of our onboard caterers at Los Angeles International (LAX). With this change, the dining experience on your upcoming flight from LAX may be impacted.
We’re doing all we can to resolve this matter as quickly as possible to ensure your dining experience returns to our standard service levels. If your meal service is impacted, you will receive an electronic travel voucher for use on a future flight.
Thank you for your understanding and patience as we work through this transition.
As the meal I'm supposed to get is the same crappy options as I'm used to on shorter midcons I wouldn't mind a voucher combined with some BYOF
On Wednesday, Nov. 1, we suspended using the services of one of our onboard caterers at Los Angeles International (LAX). With this change, the dining experience on your upcoming flight from LAX may be impacted.
We’re doing all we can to resolve this matter as quickly as possible to ensure your dining experience returns to our standard service levels. If your meal service is impacted, you will receive an electronic travel voucher for use on a future flight.
Thank you for your understanding and patience as we work through this transition.
As the meal I'm supposed to get is the same crappy options as I'm used to on shorter midcons I wouldn't mind a voucher combined with some BYOF
Nov 4, 2017, 9:19 am
#98
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Titanium
Posts: 443
I'm on flight 83 to AKL from LAX on 11/6. Woke up this morning to the same email everyone has been receiving from AA.
On Wednesday, Nov. 1, we suspended using the services of one of our onboard caterers at Los Angeles International (LAX). With this change, the dining experience on your upcoming flight from LAX may be impacted.
We’re doing all we can to resolve this matter as quickly as possible to ensure your dining experience returns to our standard service levels. If your meal service is impacted, you will receive an electronic travel voucher for use on a future flight.
Thank you for your understanding and patience as we work through this transition.
Interestingly enough, the meal choices for this flight still appear on aa.com.
On Wednesday, Nov. 1, we suspended using the services of one of our onboard caterers at Los Angeles International (LAX). With this change, the dining experience on your upcoming flight from LAX may be impacted.
We’re doing all we can to resolve this matter as quickly as possible to ensure your dining experience returns to our standard service levels. If your meal service is impacted, you will receive an electronic travel voucher for use on a future flight.
Thank you for your understanding and patience as we work through this transition.
Interestingly enough, the meal choices for this flight still appear on aa.com.
Nov 4, 2017, 9:20 am
#99
Join Date: Oct 2000
Location: DFW
Programs: UA lifetime Gold 1MM; AA-EXP; DL- DM; Marriott - Lifetime Platinum
Posts: 63
AA193 LAX>HKG in F 11/07 Update
Got an email this morning and also checked online for previously ordered meals. My routing on 11/7 is RDU-LAX-HKG ; 11/10 HKG-LAX-RDU
The only missing meal is the LAX<>HKG one - no compensation has been offered yet and I'm not looking forward to a 14+hr flight with snacks and crappy wine. I know - the MADNESS ;-)
To me, it does seem overly excessive that they can't figure out logistics to cater at least long haul J/F in over a week.
I'll post here what we will get on the 7th
The only missing meal is the LAX<>HKG one - no compensation has been offered yet and I'm not looking forward to a 14+hr flight with snacks and crappy wine. I know - the MADNESS ;-)
To me, it does seem overly excessive that they can't figure out logistics to cater at least long haul J/F in over a week.
I'll post here what we will get on the 7th
Nov 4, 2017, 9:53 am
#101
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Do you honestly believe companies have idle supply chains and staffing in place to meet this type of demand overnight, to the detailed specs and regulatory compliance required of airline meals?
Nov 4, 2017, 9:54 am
#102
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,699
I also got the email for a flight next Sunday - but meal choices (for now) still show and intact.
Nov 4, 2017, 10:10 am
#103
Join Date: Apr 2005
Location: SoCal
Posts: 622
I suppose the one glimmer of hope in the email is this:
"If your meal service is impacted..."
Perhaps they can get this resolved within the next few days, as was suggested in the upthread quote from an internal communications to FA's.
"If your meal service is impacted..."
Perhaps they can get this resolved within the next few days, as was suggested in the upthread quote from an internal communications to FA's.
Nov 4, 2017, 10:53 am
#104
Join Date: Jan 2006
Location: Arizona
Programs: BA Gold, AA Plat, Hilton Diamond, Hyatt Explorist, National EE, Hertz PC
Posts: 473
So unlike most here I haven't received an email regarding my LAX-NRT on the 10th. I still have no preorder options online, so I will report back if and when I get communication from AA.
Nov 4, 2017, 10:59 am
#105
Join Date: Oct 2015
Location: So Cal
Posts: 937
Frankly, I am glad this happened. I would trade a $200 voucher for an inflight meal any day on a transcon.