Fruit For Delayed Flights
Jun 22, 2016, 9:21 am
#18
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,248
The Consumerist article (and maybe the Bloomberg piece which, surprisingly, seems to date from February -- so maybe this has been happening for a while and nobody on FT yet noticed?) noted that AA benefits from offering snacks rather than vouchers because it keeps people in the gate area.
That's quite a clever move -- cheaper to pay to keep people nearby than pay IDB or compensation if they are offloaded if they don't come back to the gate when the plane reboards and departs.
That's quite a clever move -- cheaper to pay to keep people nearby than pay IDB or compensation if they are offloaded if they don't come back to the gate when the plane reboards and departs.
Jun 22, 2016, 1:46 pm
#20
Join Date: Mar 2010
Location: KATL
Programs: DL, WN, AA, Marriott, Hertz, National, Chic-fil-A
Posts: 234
DL has been lately ordering pizzas for people stuck on planes at the gate or in the gate area for various delays. A hungry passenger can quickly become a hANGRY passenger and the mere smell of unexpected, fresh Papa Johns or Domino's can fix that real quick. Plus the free publicity via social media works in the airline's favor.
Jun 22, 2016, 2:40 pm
#21
Join Date: Jun 2013
Location: US
Programs: AAdvantage
Posts: 1,753
I lol'd
I guess they missed the memo at DFW during all the WX last weekend. Flights were either cancelled or delayed more than three hours, and nothing (not even information) was given to customers.
To be fair, DFW was an absolute madhouse with delays and cancellations left and right and AA's top priority probably was not sodas and sandwiches. AA should have given proactive Woodford to all the ops people who had to deal with that mess.
I guess they missed the memo at DFW during all the WX last weekend. Flights were either cancelled or delayed more than three hours, and nothing (not even information) was given to customers.
To be fair, DFW was an absolute madhouse with delays and cancellations left and right and AA's top priority probably was not sodas and sandwiches. AA should have given proactive Woodford to all the ops people who had to deal with that mess.
I am curious if MIA had this during the operational nightmare on Saturday, though.
https://consumerist.com/2016/02/12/a...ast-two-hours/
It started as an experiment at JFK and was said to hopefully expand next to LAX and eventually other stations if all worked well. I don't believe it has expanded to DFW yet. The complimentary drinks/food are in lieu of the food vouchers that (theoretically) used to be handed out for extensive delays.
It started as an experiment at JFK and was said to hopefully expand next to LAX and eventually other stations if all worked well. I don't believe it has expanded to DFW yet. The complimentary drinks/food are in lieu of the food vouchers that (theoretically) used to be handed out for extensive delays.
^ Plus it looks better from a PR standpoint.
Jun 22, 2016, 4:57 pm
#22
Join Date: Feb 2010
Location: AUS
Programs: AA EXP/OW Emerald
Posts: 352
DL has been lately ordering pizzas for people stuck on planes at the gate or in the gate area for various delays. A hungry passenger can quickly become a hANGRY passenger and the mere smell of unexpected, fresh Papa Johns or Domino's can fix that real quick. Plus the free publicity via social media works in the airline's favor.
Jun 22, 2016, 10:17 pm
#23
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
I think it's being gradually rolled out and DFW may not have it yet.
I am curious if MIA had this during the operational nightmare on Saturday, though.
The downside is that even if they run out of food/snacks, they won't be giving out meal vouchers at all.
^ Plus it looks better from a PR standpoint.
I am curious if MIA had this during the operational nightmare on Saturday, though.
The downside is that even if they run out of food/snacks, they won't be giving out meal vouchers at all.
^ Plus it looks better from a PR standpoint.
Jun 23, 2016, 12:32 pm
#25
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
https://consumerist.com/2016/02/12/a...ast-two-hours/
It started as an experiment at JFK and was said to hopefully expand next to LAX and eventually other stations if all worked well. I don't believe it has expanded to DFW yet. The complimentary drinks/food are in lieu of the food vouchers that (theoretically) used to be handed out for extensive delays.
It started as an experiment at JFK and was said to hopefully expand next to LAX and eventually other stations if all worked well. I don't believe it has expanded to DFW yet. The complimentary drinks/food are in lieu of the food vouchers that (theoretically) used to be handed out for extensive delays.
Don't know if it was because I was flying on a business class ticket or if it's standard practice at YUL during long(er) delays.
Jun 24, 2016, 10:55 pm
#26
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 832
https://consumerist.com/2016/02/12/a...ast-two-hours/
It started as an experiment at JFK and was said to hopefully expand next to LAX and eventually other stations if all worked well. I don't believe it has expanded to DFW yet. The complimentary drinks/food are in lieu of the food vouchers that (theoretically) used to be handed out for extensive delays.
It started as an experiment at JFK and was said to hopefully expand next to LAX and eventually other stations if all worked well. I don't believe it has expanded to DFW yet. The complimentary drinks/food are in lieu of the food vouchers that (theoretically) used to be handed out for extensive delays.
Jun 24, 2016, 11:33 pm
#29
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Funny how AA is "experimenting" with something Delta has already proven to be effective....is goodwill to delayed passengers really that different or less appreciated at AA?
Jun 24, 2016, 11:36 pm
#30
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Funny how AA is "experimenting" with this concept while other US airlines have figured out this works....are delayed pax at AA different from DL?