Originally Posted by
brewdog11
I lol'd
I guess they missed the memo at DFW during all the WX last weekend. Flights were either cancelled or delayed more than three hours, and nothing (not even information) was given to customers.
To be fair, DFW was an absolute madhouse with delays and cancellations left and right and AA's top priority probably was not sodas and sandwiches. AA should have given proactive Woodford to all the ops people who had to deal with that mess.
I think it's being gradually rolled out and DFW may not have it yet.
I am curious if MIA had this during the operational nightmare on Saturday, though.
Originally Posted by
UAPremierGuy
https://consumerist.com/2016/02/12/a...ast-two-hours/
It started as an experiment at JFK and was said to hopefully expand next to LAX and eventually other stations if all worked well. I don't believe it has expanded to DFW yet. The complimentary drinks/food are in lieu of the food vouchers that (theoretically) used to be handed out for extensive delays.
The downside is that even if they run out of food/snacks, they won't be giving out meal vouchers at all.
Originally Posted by
salut0
That's quite a clever move -- cheaper to pay to keep people nearby than pay IDB or compensation if they are offloaded if they don't come back to the gate when the plane reboards and departs.
^ Plus it looks better from a PR standpoint.