Originally Posted by
UAPremierGuy
https://consumerist.com/2016/02/12/a...ast-two-hours/
It started as an experiment at JFK and was said to hopefully expand next to LAX and eventually other stations if all worked well. I don't believe it has expanded to DFW yet. The complimentary drinks/food are in lieu of the food vouchers that (theoretically) used to be handed out for extensive delays.
Last month, I was flying out of YUL in the morning, and the flight was delayed by 2 hrs or so. When I checked in, the agent at the ticket counter proactively offered me a voucher for breakfast. It wasn't even like I had shown up too early and had to wait around, since I had been notified the night before of the delay (another rarity in my experience). I was pleasantly surprised.
Don't know if it was because I was flying on a business class ticket or if it's standard practice at YUL during long(er) delays.