Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
Oct 21, 2017, 8:27 am
#211
Join Date: Dec 2000
Location: Chicago, IL
Programs: AA EXP (LT Plat 2MM), Marriott Plat, IHG Plat, HHonors Diamond, Hyatt Plat, SPG Plat75, UA1K
Posts: 1,248
No PDB's this morning on 2609 SNA-ORD. This is the 7am flight. OJ/Water would have been nice.
Oct 21, 2017, 11:07 am
#212
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
It's a dichotomy that I frequently see with long-time LAA FAs -- I particularly see it with STL based FAs, and they're completely unapologetic about the PDB. They've learned that they just need to provide some sort of excuse (like late inbound aircraft/catering, but this often seems to be BS), which is disappointing, because they really do often provide excellent service otherwise.
Oct 23, 2017, 7:19 am
#213
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
10/21 LAX-LAS AA#72 A321 LAA - Full PDB
10/21 LAS-JFK AA#2229 B752 LAA - Tray of water. Asked for another beverage and was denied. 2L boarding as well. Sent a complaint to AA twitter as the service inconsistencies continue.
10/21 LAS-JFK AA#2229 B752 LAA - Tray of water. Asked for another beverage and was denied. 2L boarding as well. Sent a complaint to AA twitter as the service inconsistencies continue.
Oct 23, 2017, 7:23 am
#214
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Oct 23, 2017, 8:05 am
#215
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
Oct 23, 2017, 8:37 am
#216
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
I'm wondering if Twitter is becoming a Cut and Paste Exercise for AA, much like the Complaint via the website.
Case in point, I had to go out to Chicago for the day, got to boarding late, bins were pretty full in F in ORD on the return. I thought the bag fit, but foolishly did not shut the bin. I was exhausted and fell asleep during the remaining boarding process. Didn't wake up until we were on final decent into BOS. When we land, I find that my bag had been moved back to row 12. So, I had to make my way to the back. Not happy.
Sent a DM to AA via Twitter, which I usually only reserve for positive feedback. Got a stock response: "We're sorry to hear about this incident with your luggage..." blah blah blah. Hyatt has gotten to be like this too, suggesting that the "Property has been notified".
In sum, no where to run to...
Case in point, I had to go out to Chicago for the day, got to boarding late, bins were pretty full in F in ORD on the return. I thought the bag fit, but foolishly did not shut the bin. I was exhausted and fell asleep during the remaining boarding process. Didn't wake up until we were on final decent into BOS. When we land, I find that my bag had been moved back to row 12. So, I had to make my way to the back. Not happy.
Sent a DM to AA via Twitter, which I usually only reserve for positive feedback. Got a stock response: "We're sorry to hear about this incident with your luggage..." blah blah blah. Hyatt has gotten to be like this too, suggesting that the "Property has been notified".
In sum, no where to run to...
Oct 23, 2017, 5:39 pm
#218
Join Date: Dec 2012
Location: PNW WA state, USA
Programs: AA PP (1MM), Admirals Club, HH Diamond
Posts: 86
My observation is that the former US Air routes rarely will offer a PDB. Seems to be much more common on flights that have been AA for a long time. On the other hand, a lot of it seems to be due to general apathy and the flight attendants being too busy chatting with each other or not paying attention. Sometimes I have to ask to have my jacket hung up, which I'm holding as obviously as I can on my lap.
Oct 23, 2017, 5:44 pm
#219
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
My observation is that the former US Air routes rarely will offer a PDB. Seems to be much more common on flights that have been AA for a long time. On the other hand, a lot of it seems to be due to general apathy and the flight attendants being too busy chatting with each other or not paying attention. Sometimes I have to ask to have my jacket hung up, which I'm holding as obviously as I can on my lap.
I'm batting near 100% on my East Coast Shuttle flights which are PMUS.
Oct 23, 2017, 10:22 pm
#220
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
My observation is that the former US Air routes rarely will offer a PDB. Seems to be much more common on flights that have been AA for a long time. On the other hand, a lot of it seems to be due to general apathy and the flight attendants being too busy chatting with each other or not paying attention. Sometimes I have to ask to have my jacket hung up, which I'm holding as obviously as I can on my lap.
Doug Parker recently gave the flight attendants an unscheduled pay increase. That raise had to be issued as a reward for superior job performance.
Oct 23, 2017, 10:37 pm
#221
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 832
My observation is that the former US Air routes rarely will offer a PDB. Seems to be much more common on flights that have been AA for a long time. On the other hand, a lot of it seems to be due to general apathy and the flight attendants being too busy chatting with each other or not paying attention. Sometimes I have to ask to have my jacket hung up, which I'm holding as obviously as I can on my lap.
Oct 24, 2017, 12:11 am
#222
Join Date: Sep 2009
Location: Global
Posts: 5,998
With the exception of late catering/out of the norm items...
pmUS is darn close to 100% on Full PDB.
pmAA is very inconsistent, maybe 50%. (but that could be +/- 20%)
Oct 24, 2017, 6:27 am
#223
FlyerTalk Evangelist
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Just keep in mind "superior job performance" in Doug's eyes will be greatly different than in ours.
Oct 24, 2017, 6:36 am
#224
Join Date: Oct 2004
Location: Lausanne Switzerland
Programs: BA Gold; Swiss Blue
Posts: 1,244
No PDB service on AA 108 on Thursday 19th Oct...
Full PDB service on AA 247 on Sunday 8th Oct...
Full PDB service on AA 9264 on Thursday 19th Oct...
Full PDB service on AA 247 on Sunday 8th Oct...
Full PDB service on AA 9264 on Thursday 19th Oct...
Oct 24, 2017, 11:05 am
#225
Join Date: Oct 2009
Posts: 15
No drinks offered DFW-Cancun this past week
Sent note on Twitter and AA seemed largely uninterested, although they did admit that on ALL flights a PDB should be offered
It just comes down to laziness on their part
Sent note on Twitter and AA seemed largely uninterested, although they did admit that on ALL flights a PDB should be offered
It just comes down to laziness on their part