Dec 26, 2015, 4:07 pm
Last edit by: JDiver
This is the archive of older posts from the OSO thread; for the current thread see
AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread
AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread
ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources thru 2019
Oct 20, 2016, 6:06 am
#571
Join Date: May 2007
Posts: 523
What will CX do to my AA award ticket on J?
I have a Cathay Pacific Award ticket in Business class from LAX to HKG due to weather. The flight today is canceled. How will they rebook me? What are my options? Will they put me in Business class via NRT, PVG on OneWorld if possible?
Thanks,
Tony
Thanks,
Tony
Oct 20, 2016, 6:23 am
#572
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
The problem is that all flights to HKG will be affected over the next day or two, so even if you can get rebooked on LAX-PVG or LAX-NRT, you most likely won't able to get to HKG from their either.
Oct 20, 2016, 6:35 am
#573
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
I'm in the same situation; flight booked in F was just canceled and there are no options today, everything is full or canceled. I asked about going across the Atlantic but the agent said my award didn't include TATL travel. Not sure what to do at the moment.
Oct 20, 2016, 6:51 am
#574
Join Date: Apr 2007
Location: DCA
Programs: AS MVP Gold 75K
Posts: 947
This is IRROPS, and routing rules go out the window. Last week, I was ticketed SGN-HKG-LAX-JFK-DCA (itself a recovery from multiple schedule changes), and ended up getting routed SGN-HKG-LHR-PHL-DCA, despite the routing rules. It's their job to get you to your destination.
Oct 20, 2016, 7:04 am
#575
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As always, what you should do is HUCA.
This is IRROPS, and routing rules go out the window. Last week, I was ticketed SGN-HKG-LAX-JFK-DCA (itself a recovery from multiple schedule changes), and ended up getting routed SGN-HKG-LHR-PHL-DCA, despite the routing rules. It's their job to get you to your destination.
This is IRROPS, and routing rules go out the window. Last week, I was ticketed SGN-HKG-LAX-JFK-DCA (itself a recovery from multiple schedule changes), and ended up getting routed SGN-HKG-LHR-PHL-DCA, despite the routing rules. It's their job to get you to your destination.
In the OP's case, CX cancelled the LAX-HKG flight on the day of departure. OP needs to call CX or work with CX at the airport. AA will just treat it as an award ticket change, in which case you can't fly US to Asia 2 via Europe.
Oct 20, 2016, 7:45 am
#577
Join Date: Dec 2005
Location: South Florida
Programs: AA EXP, HH Diamond, Marriott Platinium
Posts: 1,334
For IRROPS, the best option is get rerouted in the airport, most of the time they will be able to give you more options that calling their CS.
Oct 20, 2016, 8:24 am
#578
Join Date: May 2007
Posts: 523
Thanks everyone. I'm on queue with CX for 1 hour and 7 min so far. 
Oct 20, 2016, 9:10 am
#579
Join Date: Sep 2007
Programs: AA Platinum - 1MM+
Posts: 147
Good luck. Hope they give you some routing options. I got someone in Hong Kong at the moment on an extended layover (23 hours originally - now changed to more like 14 hours before she is off to the final destination HKT). She departed LAX yesterday to HKG.
Typhoon is supposed to hit late Friday afternoon (HK Time). Quantas already cancelled all flights as well. Some ferry service has been shut down as well. And the train service could be next starting late morning Friday.
Typhoon is supposed to hit late Friday afternoon (HK Time). Quantas already cancelled all flights as well. Some ferry service has been shut down as well. And the train service could be next starting late morning Friday.
Oct 20, 2016, 9:31 am
#580
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,929
That isn't necessarily true. I had a trip in vain issue, and the airport agents couldn't do a thing. They told me to call CS. Luckily I got a good CS and she rerouted me. Mr. AtomicLush also had IRROPS issues a few months ago traveling to Singapore (there's a thread somewhere on here) and airport agents would not assist other than telling him to keep flying to the next destination...each destination he went to, he missed his scheduled flight. It was like chasing his tail. It wasn't until he got to NRT, that they saw what was going on and actually booked him to his destination on another carrier to not lose more time. Airport assistance is hit or miss (just like calling CS).
Oct 20, 2016, 10:15 am
#581
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Oct 20, 2016, 10:56 am
#582
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
I got routed on AA and ANA. Although I'm in business, I think it's the best I could have hoped for. I'm pleased that they went out of their network and that I'll still arrive on the same day. At the airport, they did check BA but J and F were supposedly full. It just shows there aren't many partners to SE Asia other than CX.
Oct 20, 2016, 11:03 am
#583
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I got routed on AA and ANA. Although I'm in business, I think it's the best I could have hoped for. I'm pleased that they went out of their network and that I'll still arrive on the same day. At the airport, they did check BA but J and F were supposedly full. It just shows there aren't many partners to SE Asia other than CX.
Oct 20, 2016, 11:06 am
#584
Join Date: Jul 2012
Posts: 211
I got routed on AA and ANA. Although I'm in business, I think it's the best I could have hoped for. I'm pleased that they went out of their network and that I'll still arrive on the same day. At the airport, they did check BA but J and F were supposedly full. It just shows there aren't many partners to SE Asia other than CX.
Where did you get rerouted? At the airport? or AA? or CX?
I have an AA J award PVG-HKG-YVR on Oct 21. The first segment is still on schedule but HKG-YVR segment is cancelled.
Wondering if I shall still wait on the phone with CX (been already waiting for > 1 hour), or I can call AA? Or maybe go to PVG in hope the agent can rebook me to other carrier?
Oct 20, 2016, 1:08 pm
#585
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Join Date: Feb 2001
Location: RDU <|> MMX
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Posts: 12,483
Where did you get rerouted? At the airport? or AA? or CX?
I have an AA J award PVG-HKG-YVR on Oct 21. The first segment is still on schedule but HKG-YVR segment is cancelled.
Wondering if I shall still wait on the phone with CX (been already waiting for > 1 hour), or I can call AA? Or maybe go to PVG in hope the agent can rebook me to other carrier?
I have an AA J award PVG-HKG-YVR on Oct 21. The first segment is still on schedule but HKG-YVR segment is cancelled.
Wondering if I shall still wait on the phone with CX (been already waiting for > 1 hour), or I can call AA? Or maybe go to PVG in hope the agent can rebook me to other carrier?