Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Jan 29, 2022, 2:19 pm
#1246
Join Date: Apr 2018
Location: NY, NY
Programs: AA EP, UA 1K
Posts: 124
Anyone else get the standard Concierge Key renewal email today? The app now says valid until 3/31/2023, but I think it was already extended to Jan 2023, right? Maybe this was only a two month extension to align it with the new loyalty point program deadline, but the email is the basically the normal renewal email that AA has used for at least the last 4 or 5 years.
"Congratulations on again reaching ConciergeKeySM status — the most exclusive way to fly American and offered by invitation only to our very best customers.
For every journey, it's our privilege to elevate your travel to an incomparable experience of personalization, service and comfort. Our online interactive guide will let you explore your benefits that will have you flying above the clouds…literally."
"Congratulations on again reaching ConciergeKeySM status — the most exclusive way to fly American and offered by invitation only to our very best customers.
For every journey, it's our privilege to elevate your travel to an incomparable experience of personalization, service and comfort. Our online interactive guide will let you explore your benefits that will have you flying above the clouds…literally."
Jan 29, 2022, 2:19 pm
#1247
Join Date: Jan 2020
Location: New York
Programs: AA, Bonvoy, Delta, Hyatt
Posts: 92
Anyone else get the standard Concierge Key renewal email today? The app now says valid until 3/31/2023, but I think it was already extended to Jan 2023, right? Maybe this was only a two month extension to align it with the new loyalty point program deadline, but the email is the basically the normal renewal email that AA has used for at least the last 4 or 5 years.
"Congratulations on again reaching ConciergeKeySM status — the most exclusive way to fly American and offered by invitation only to our very best customers.
For every journey, it's our privilege to elevate your travel to an incomparable experience of personalization, service and comfort. Our online interactive guide will let you explore your benefits that will have you flying above the clouds…literally."
"Congratulations on again reaching ConciergeKeySM status — the most exclusive way to fly American and offered by invitation only to our very best customers.
For every journey, it's our privilege to elevate your travel to an incomparable experience of personalization, service and comfort. Our online interactive guide will let you explore your benefits that will have you flying above the clouds…literally."
Jan 29, 2022, 2:33 pm
#1249
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
Anyone else get the standard Concierge Key renewal email today? The app now says valid until 3/31/2023, but I think it was already extended to Jan 2023, right? Maybe this was only a two month extension to align it with the new loyalty point program deadline, but the email is the basically the normal renewal email that AA has used for at least the last 4 or 5 years.
"Congratulations on again reaching ConciergeKeySM status — the most exclusive way to fly American and offered by invitation only to our very best customers.
For every journey, it's our privilege to elevate your travel to an incomparable experience of personalization, service and comfort. Our online interactive guide will let you explore your benefits that will have you flying above the clouds…literally."
"Congratulations on again reaching ConciergeKeySM status — the most exclusive way to fly American and offered by invitation only to our very best customers.
For every journey, it's our privilege to elevate your travel to an incomparable experience of personalization, service and comfort. Our online interactive guide will let you explore your benefits that will have you flying above the clouds…literally."
Jan 29, 2022, 2:54 pm
#1251
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
Jan 29, 2022, 2:58 pm
#1252
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 394
Did not see them at first, but yes they did also deposit 2 SWUs for me. No extension of the FFD invites or new FFD invites for me either.
Jan 29, 2022, 3:27 pm
#1253
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,977
Yes, same. I got two SWUs as well. For a second, I thought it was extended another year!!! I'll take two more months tho
I don't think we got two SWUs with the summer extension last year, did we?
I don't think we got two SWUs with the summer extension last year, did we?
Jan 29, 2022, 4:48 pm
#1255
Join Date: Jan 2022
Posts: 2
Originally Posted by tismfu;[url=tel:33946710
33946710[/url]]Any new invitations this year? I keep hoping I’ll get one :/
Jan 29, 2022, 5:15 pm
#1257
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Anyone else get the standard Concierge Key renewal email today? The app now says valid until 3/31/2023, but I think it was already extended to Jan 2023, right? Maybe this was only a two month extension to align it with the new loyalty point program deadline, but the email is the basically the normal renewal email that AA has used for at least the last 4 or 5 years.
"Congratulations on again reaching ConciergeKeySM status — the most exclusive way to fly American and offered by invitation only to our very best customers.
For every journey, it's our privilege to elevate your travel to an incomparable experience of personalization, service and comfort. Our online interactive guide will let you explore your benefits that will have you flying above the clouds…literally."
"Congratulations on again reaching ConciergeKeySM status — the most exclusive way to fly American and offered by invitation only to our very best customers.
For every journey, it's our privilege to elevate your travel to an incomparable experience of personalization, service and comfort. Our online interactive guide will let you explore your benefits that will have you flying above the clouds…literally."
Jan 29, 2022, 5:16 pm
#1259
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Jan 29, 2022, 8:26 pm
#1260
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821