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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 26, 2024, 11:16 am
  #3451  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 406
Originally Posted by execplataa
Sure - here is the email I received:

Thank you for being one of our most valued customers. We appreciate the opportunity to deliver world-class service to you across our global network and hope you feel cared for on your journeys with us.

We wanted to let you know we reviewed your ConciergeKey® membership for the upcoming year. While you were not selected for the 2024-2025 ConciergeKey® program, we value your loyalty and are preparing a special, limited-time offer to help you retain your membership. We’re pleased to provide this new option for you to continue enjoying American’s most exclusive membership and are currently finalizing the details.

You’ll hear from us in mid-May to learn about this opportunity.

In recognition of your loyalty, your ConciergeKey® membership has also been extended through May 31, 2024.

It’s our privilege to elevate your travel experience, and we look forward to welcoming you onboard soon.
What email address did the challenge email originate from? I have a friend with 1.8M LPs that didn't make it. More CC spend than flying though. I figured he should email them and see if he can request a challenge.
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Old Apr 26, 2024, 12:37 pm
  #3452  
 
Join Date: Sep 2015
Posts: 50
Originally Posted by snydert
What email address did the challenge email originate from? I have a friend with 1.8M LPs that didn't make it. More CC spend than flying though. I figured he should email them and see if he can request a challenge.
The email came from : [email protected]
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execplataa is offline  
Old Apr 26, 2024, 1:05 pm
  #3453  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,072
Originally Posted by execplataa
The email came from : [email protected]
Thank you!

Did anyone who requalified receive any email yet? or are we just going on what is on the app?
SkyTeam777 is offline  
Old Apr 26, 2024, 1:10 pm
  #3454  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,142
Originally Posted by davecraze
There has not yet been any official notification email (that I have seen - yet), so I suspect that everyone that is reporting it saw it on their app/online first.
I have seen news of two people getting emails thus far.

i saw it in the app / no email myself. Thats how I got it my first year. I actually thought it was some sort of glitch on the app!
stant is offline  
Old Apr 26, 2024, 1:22 pm
  #3455  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 285
Originally Posted by execplataa
any details on the challenge offers from those who may have received them in the past? What do they look like? Thanks
I had a similar situation last year. Deja vu all over again. Was contacted by phone by AA and offered the challenge. It was in quarterly metrics. !st 3 months, 250k LPs, Q2, 350k LPs, Q3, 400k LPs. What was more distressing was that I started from 0. I already 100+k LPs going into it that were not applied. Not sure what this challenge will be like. Did not receive a letter like this last year. Just divorce papers for those of us who were extended through the pandemic and now they were returning to their "usual" way of inviting people. Did not say what that usual way was. Got a call a couple of weeks later inviting me into the challenge. I accepted and made it but know others that didn't. Also, the total didn't matter for the 1 million in the 9 months, you had to meet every metric or get dropped. Good luck to you all.
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astebel is offline  
Old Apr 26, 2024, 1:59 pm
  #3456  
 
Join Date: Sep 2015
Posts: 50
Originally Posted by astebel
I had a similar situation last year. Deja vu all over again. Was contacted by phone by AA and offered the challenge. It was in quarterly metrics. !st 3 months, 250k LPs, Q2, 350k LPs, Q3, 400k LPs. What was more distressing was that I started from 0. I already 100+k LPs going into it that were not applied. Not sure what this challenge will be like. Did not receive a letter like this last year. Just divorce papers for those of us who were extended through the pandemic and now they were returning to their "usual" way of inviting people. Did not say what that usual way was. Got a call a couple of weeks later inviting me into the challenge. I accepted and made it but know others that didn't. Also, the total didn't matter for the 1 million in the 9 months, you had to meet every metric or get dropped. Good luck to you all.
That’s 1 M LP and unless you are at a fortress job, that amount or lower would be good for CK qual anyway. Not much of a “special offer challenge” then is it? I am Bay Area based and AA is not a major player here. This offer would be a hard pass - 600k LP or they can have their metal tag back. lol.
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execplataa is offline  
Old Apr 26, 2024, 2:17 pm
  #3457  
 
Join Date: Jan 2011
Posts: 8
Did anyone who requalified receive any email yet? or are we just going on what is on the app?[/QUOTE]

I have not received an email but the website now shows April 30, 2025.
jrms is online now  
Old Apr 26, 2024, 2:28 pm
  #3458  
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,386
Originally Posted by jrms
Did anyone who requalified receive any email yet? or are we just going on what is on the app?
I have not received an email but the website now shows April 30, 2025.[/QUOTE]

Same here, but I did get an email from Hyatt on my new status.
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ryanbriar is offline  
Old Apr 26, 2024, 3:03 pm
  #3459  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 406
Originally Posted by ryanbriar
I have not received an email but the website now shows April 30, 2025.
I just got my welcome back email
snydert is offline  
Old Apr 26, 2024, 3:04 pm
  #3460  
 
Join Date: Jul 2022
Programs: AA/CK
Posts: 63
Email has just come in formally for renewals, so don't need to rely on just the app! just got mine.

Edited to add that I logged in through their link to see if any mention of SWU and/or Exec Platinum gifting, but for mine- there is neither.
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2flyingmonkeys is offline  
Old Apr 26, 2024, 3:09 pm
  #3461  
 
Join Date: Feb 2012
Programs: AA CK, Delta PLT, Hilton LT Diamond, Marriott/SW Plt
Posts: 35
Originally Posted by 2flyingmonkeys
Email has just come in formally for renewals, so don't need to rely on just the app! just got mine
Same - email came in about 2 minutes ago. Talk about cutting it close.
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UpInTheAirAgain is offline  
Old Apr 26, 2024, 3:41 pm
  #3462  
 
Join Date: Jul 2007
Location: New York
Programs: AA Concierge Key, DL Silver, UA Silver, Hilton Diamond, Hyatt Globalist, Marriott Gold, Avis PC
Posts: 95
That "all LPs are equal" form of challenge won't be repeated this year, since the new philosophy is that card and hotel/shopping LPs and flight LPs are not equal for CK purposes, and many people were dropped who easily exceeded that run-rate of LPs in the 2023-2024 year.

Originally Posted by astebel
I had a similar situation last year. Deja vu all over again. Was contacted by phone by AA and offered the challenge. It was in quarterly metrics. 1st 3 months, 250k LPs, Q2, 350k LPs, Q3, 400k LPs. What was more distressing was that I started from 0. I already 100+k LPs going into it that were not applied. Not sure what this challenge will be like. Did not receive a letter like this last year. Just divorce papers for those of us who were extended through the pandemic and now they were returning to their "usual" way of inviting people. Did not say what that usual way was. Got a call a couple of weeks later inviting me into the challenge. I accepted and made it but know others that didn't. Also, the total didn't matter for the 1 million in the 9 months, you had to meet every metric or get dropped. Good luck to you all.
only1percent is offline  
Old Apr 26, 2024, 3:50 pm
  #3463  
sqw
 
Join Date: Jul 1999
Location: SAF, DCA, and TYS
Programs: AA CK, National VIP, Hyatt Globalist, DL Diamond & MM, UA 1K
Posts: 84
The email was identical to last year and did not mention gifted EXP or SWUs. I got my welcome on March 28, 2023 EXP gift reward on April 19. Don’t remember when the SWU came through but there was a delay.
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sqw is online now  
Old Apr 26, 2024, 4:12 pm
  #3464  
 
Join Date: Sep 2015
Posts: 50
Originally Posted by only1percent
That "all LPs are equal" form of challenge won't be repeated this year, since the new philosophy is that card and hotel/shopping LPs and flight LPs are not equal for CK purposes, and many people were dropped who easily exceeded that run-rate of LPs in the 2023-2024 year.
I am assuming you are implying that Flight LP > CC LP? If so, I agree with that logic. Card companies are not giving AA the same margin as flight spend does. What do you expect this years "special one time challenge" for reinstating CK to be? Differing challenges for hub vs non hub CK's?
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execplataa is offline  
Old Apr 26, 2024, 4:17 pm
  #3465  
 
Join Date: Apr 2024
Location: PHX
Programs: AA CK
Posts: 2
Received welcome back email:

Congratulations and welcome back to ConciergeKey® status, the most premier membership at American Airlines offered by invitation only.

With ConciergeKey® status, you’ll enjoy all the benefits of AAdvantage Executive Platinum® status, plus the most exclusive benefits we offer:
  • Flagship® First Check-in and Priority boarding
  • In-person assistance at the airport
  • Dedicated ConciergeKey® reservation agents
  • And more
Your membership package will arrive in 4 to 6 weeks.

Originally Posted by 2flyingmonkeys
Email has just come in formally for renewals, so don't need to rely on just the app! just got mine.

Edited to add that I logged in through their link to see if any mention of SWU and/or Exec Platinum gifting, but for mine- there is neither.
Yup no mention at all of any gift status or SWU so have to wait for delivery of the welcome packages.

Originally Posted by sqw
The email was identical to last year and did not mention gifted EXP or SWUs. I got my welcome on March 28, 2023 EXP gift reward on April 19. Don’t remember when the SWU came through but there was a delay.
Gift of EXP or PP? I only got the PP gift option last year.

Last edited by JY1024; Apr 26, 2024 at 7:15 pm Reason: Merged consecutive posts
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