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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Feb 1, 2022, 7:41 am
  #1276  
 
Join Date: Nov 2001
Location: RDU
Posts: 2,260
Originally Posted by metallo
"ConciergeKey℠ members can receive complimentary Globalist status – World of Hyatt’s most elite status. Link your AAdvantage® and World of Hyatt accounts to receive Globalist status."

It was the very last paragraph of the email, but the language was vague, as it always has been ("can receive") and didn't mention extensions, expiration dates, etc.
Ok that's actually great news. I think the AA/Hyatt status 'match' webpage disappeared at some point, so good to know that it lives on, at least for now.
dave_261 is offline  
Old Feb 1, 2022, 7:54 am
  #1277  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 375
Originally Posted by griffingrowl
I am CK via corp sales and is in prior years, did not get the SWUs :-/

I was curious to see the language at the end of the email about Hyatt Globalist. My Globalist is set to expire Feb 28 and I have not seen any indication this will be extended (disappointing). Any Globalist via CKs been extended?
Mine also expires Feb 28 and has not yet been extended. I hope they do as the promotion has served its intended purpose for Hyatt. I was a member of no hotel loyalty programs and did not care a hill of beans about Hyatt properties, but have stayed with them ~10 times in last 18 months.
renila and robertablake like this.
davecraze is offline  
Old Feb 2, 2022, 5:15 am
  #1278  
 
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 815
Originally Posted by davecraze
Mine also expires Feb 28 and has not yet been extended. I hope they do as the promotion has served its intended purpose for Hyatt. I was a member of no hotel loyalty programs and did not care a hill of beans about Hyatt properties, but have stayed with them ~10 times in last 18 months.
Agreed, it has become my preferred hotel chain since the linkage to CK.
renila and davecraze like this.
robertablake is offline  
Old Feb 2, 2022, 2:29 pm
  #1279  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 375
Got an email from fedex that a package is on its way to me from Overture (which I assume is a vendor to AA) (https://www.overturepromotions.com/work). We will soon see what they are sending CKs this year, I guess.

SCHEDULED DELIVERY Fri, 02/04/2022 before 8:00pm

FROM Overture Inc
800 S.Northpoint Blvd
Waukegan, IL, US, 60085

TO [recipient name and address redacted]

INVOICE NUMBER SO3843086
PURCHASE ORDER NUMBER CONCIERGE KEY
REFERENCE LMNCB385
SHIPPER REFERENCE LMNCB385
SHIP DATE Wed 2/02/2022 12:31 PM
PACKAGING TYPE Your Packaging
ORIGIN Waukegan, IL, US, 60085

SPECIAL HANDLING Residential Delivery
NSR STANDARD TRANSIT Fri, 02/04/2022 by 8:00pm
NUMBER OF PIECES 1
TOTAL SHIPMENT WEIGHT 3.00 LB
SERVICE TYPE FedEx 2Day
davecraze is offline  
Old Feb 2, 2022, 3:10 pm
  #1280  
 
Join Date: Nov 2003
Location: Chicago, IL
Programs: AA CK EXP 3MM, National EE, Hertz Plat
Posts: 320
Originally Posted by davecraze
Got an email from fedex that a package is on its way to me from Overture (which I assume is a vendor to AA) (https://www.overturepromotions.com/work). We will soon see what they are sending CKs this year, I guess.

SCHEDULED DELIVERY Fri, 02/04/2022 before 8:00pm

FROM Overture Inc
800 S.Northpoint Blvd
Waukegan, IL, US, 60085

TO [recipient name and address redacted]

INVOICE NUMBER SO3843086
PURCHASE ORDER NUMBER CONCIERGE KEY
REFERENCE LMNCB385
SHIPPER REFERENCE LMNCB385
SHIP DATE Wed 2/02/2022 12:31 PM
PACKAGING TYPE Your Packaging
ORIGIN Waukegan, IL, US, 60085

SPECIAL HANDLING Residential Delivery
NSR STANDARD TRANSIT Fri, 02/04/2022 by 8:00pm
NUMBER OF PIECES 1
TOTAL SHIPMENT WEIGHT 3.00 LB
SERVICE TYPE FedEx 2Day
I hope its the Slurpee shirts! Received the same e-mail today.
JSSAUCE is offline  
Old Feb 2, 2022, 3:58 pm
  #1281  
 
Join Date: Aug 2018
Programs: AA ConciergeKey, Marriott Ambassador, Hertz President's Circle
Posts: 6
Originally Posted by JSSAUCE
I hope its the Slurpee shirts! Received the same e-mail today.
Received it yesterday. It’s a model 789 plane with a personalized stand (has your name and CK logo on it), chocolates from Compartes (similar to two years ago) and an NFT.
hawkfan7314 likes this.
hpsu80 is offline  
Old Feb 2, 2022, 4:08 pm
  #1282  
 
Join Date: Nov 2003
Location: Chicago, IL
Programs: AA CK EXP 3MM, National EE, Hertz Plat
Posts: 320
Originally Posted by hpsu80
Received it yesterday. It’s a model 789 plane with a personalized stand (has your name and CK logo on it), chocolates from Compartes (similar to two years ago) and an NFT.
Nice! I was notified it just arrived, I am out of town so hopefully my wife will unpack it and send a pic.
JSSAUCE is offline  
Old Feb 3, 2022, 8:25 am
  #1283  
 
Join Date: Nov 2001
Location: RDU
Posts: 2,260
Any CK's land at LHR recently in T5 (from JFK)? Looks like that flight always lands in T5B. Wondering if AA has CK car waiting to take pax to main terminal for passport control.
dave_261 is offline  
Old Feb 3, 2022, 9:33 am
  #1284  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,918
That's awesome! I wonder if we all get it? What's an NFT?
SkyTeam777 is offline  
Old Feb 3, 2022, 7:07 pm
  #1285  
 
Join Date: Feb 2022
Posts: 2
Compartes for the win!!

Just opened my gift! Compartes chocolate is decadent and exotic. I love how the flavor profiles relate to the cities featured. We will be fighting over these in my house!! Well done!
Smillhou2424 is offline  
Old Feb 3, 2022, 7:08 pm
  #1286  
 
Join Date: Feb 2022
Posts: 2
Compartes for the win!!

Just opened my gift! Compartes chocolate is decadent and exotic. I love how the flavor profiles relate to the cities featured. We will be fighting over these in my house!! Well done!
Smillhou2424 is offline  
Old Feb 3, 2022, 8:16 pm
  #1287  
 
Join Date: Nov 2001
Location: RDU
Posts: 2,260
Out of curiosity, did those getting the planes/chocolate 'earn' CK last year (meaning, you flew a lot)?
dave_261 is offline  
Old Feb 3, 2022, 10:54 pm
  #1288  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 375
Originally Posted by dave_261
Out of curiosity, did those getting the planes/chocolate 'earn' CK last year (meaning, you flew a lot)?
When they called me to confirm my address a few months ago, I had flown exactly zero times since the pandemic started. So seems like they are sending them to CKs that were extended as well as “earned” last year.
robertablake likes this.
davecraze is offline  
Old Feb 4, 2022, 7:15 am
  #1289  
 
Join Date: Apr 2005
Location: East Hampton, NY
Programs: AA EXP, 12 year ex AA CK, AA LT PLT, Marriott LTT, Hyatt Globalist, UA Silver
Posts: 228
Nothing arrived yet for me. Haven;t flown much since the pandemic but this is my 13th year as a CK so hoping they don't segment us based on corporate travel restrictions.
griffingrowl is offline  
Old Feb 6, 2022, 1:12 pm
  #1290  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,918
Nothing for me yet, but I flew all year earning $30k EQD last year. Due to limited long-haul travel, however, my EQDs were down significantly. I wonder if all the packages have been delivered already? Would love the model plane, but have no clue what an NFT is.
SkyTeam777 is offline  

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