Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
#1276
Join Date: Nov 2001
Location: RDU
Posts: 2,260
"ConciergeKey℠ members can receive complimentary Globalist status – World of Hyatt’s most elite status. Link your AAdvantage® and World of Hyatt accounts to receive Globalist status."
It was the very last paragraph of the email, but the language was vague, as it always has been ("can receive") and didn't mention extensions, expiration dates, etc.
It was the very last paragraph of the email, but the language was vague, as it always has been ("can receive") and didn't mention extensions, expiration dates, etc.
#1277
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 375
I am CK via corp sales and is in prior years, did not get the SWUs :-/
I was curious to see the language at the end of the email about Hyatt Globalist. My Globalist is set to expire Feb 28 and I have not seen any indication this will be extended (disappointing). Any Globalist via CKs been extended?
I was curious to see the language at the end of the email about Hyatt Globalist. My Globalist is set to expire Feb 28 and I have not seen any indication this will be extended (disappointing). Any Globalist via CKs been extended?
#1278
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 815
Mine also expires Feb 28 and has not yet been extended. I hope they do as the promotion has served its intended purpose for Hyatt. I was a member of no hotel loyalty programs and did not care a hill of beans about Hyatt properties, but have stayed with them ~10 times in last 18 months.
#1279
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 375
Got an email from fedex that a package is on its way to me from Overture (which I assume is a vendor to AA) (https://www.overturepromotions.com/work). We will soon see what they are sending CKs this year, I guess.
SCHEDULED DELIVERY Fri, 02/04/2022 before 8:00pm
FROM Overture Inc
800 S.Northpoint Blvd
Waukegan, IL, US, 60085
TO [recipient name and address redacted]
INVOICE NUMBER SO3843086
PURCHASE ORDER NUMBER CONCIERGE KEY
REFERENCE LMNCB385
SHIPPER REFERENCE LMNCB385
SHIP DATE Wed 2/02/2022 12:31 PM
PACKAGING TYPE Your Packaging
ORIGIN Waukegan, IL, US, 60085
SPECIAL HANDLING Residential Delivery
NSR STANDARD TRANSIT Fri, 02/04/2022 by 8:00pm
NUMBER OF PIECES 1
TOTAL SHIPMENT WEIGHT 3.00 LB
SERVICE TYPE FedEx 2Day
SCHEDULED DELIVERY Fri, 02/04/2022 before 8:00pm
FROM Overture Inc
800 S.Northpoint Blvd
Waukegan, IL, US, 60085
TO [recipient name and address redacted]
INVOICE NUMBER SO3843086
PURCHASE ORDER NUMBER CONCIERGE KEY
REFERENCE LMNCB385
SHIPPER REFERENCE LMNCB385
SHIP DATE Wed 2/02/2022 12:31 PM
PACKAGING TYPE Your Packaging
ORIGIN Waukegan, IL, US, 60085
SPECIAL HANDLING Residential Delivery
NSR STANDARD TRANSIT Fri, 02/04/2022 by 8:00pm
NUMBER OF PIECES 1
TOTAL SHIPMENT WEIGHT 3.00 LB
SERVICE TYPE FedEx 2Day
#1280
Join Date: Nov 2003
Location: Chicago, IL
Programs: AA CK EXP 3MM, National EE, Hertz Plat
Posts: 320
Got an email from fedex that a package is on its way to me from Overture (which I assume is a vendor to AA) (https://www.overturepromotions.com/work). We will soon see what they are sending CKs this year, I guess.
SCHEDULED DELIVERY Fri, 02/04/2022 before 8:00pm
FROM Overture Inc
800 S.Northpoint Blvd
Waukegan, IL, US, 60085
TO [recipient name and address redacted]
INVOICE NUMBER SO3843086
PURCHASE ORDER NUMBER CONCIERGE KEY
REFERENCE LMNCB385
SHIPPER REFERENCE LMNCB385
SHIP DATE Wed 2/02/2022 12:31 PM
PACKAGING TYPE Your Packaging
ORIGIN Waukegan, IL, US, 60085
SPECIAL HANDLING Residential Delivery
NSR STANDARD TRANSIT Fri, 02/04/2022 by 8:00pm
NUMBER OF PIECES 1
TOTAL SHIPMENT WEIGHT 3.00 LB
SERVICE TYPE FedEx 2Day
SCHEDULED DELIVERY Fri, 02/04/2022 before 8:00pm
FROM Overture Inc
800 S.Northpoint Blvd
Waukegan, IL, US, 60085
TO [recipient name and address redacted]
INVOICE NUMBER SO3843086
PURCHASE ORDER NUMBER CONCIERGE KEY
REFERENCE LMNCB385
SHIPPER REFERENCE LMNCB385
SHIP DATE Wed 2/02/2022 12:31 PM
PACKAGING TYPE Your Packaging
ORIGIN Waukegan, IL, US, 60085
SPECIAL HANDLING Residential Delivery
NSR STANDARD TRANSIT Fri, 02/04/2022 by 8:00pm
NUMBER OF PIECES 1
TOTAL SHIPMENT WEIGHT 3.00 LB
SERVICE TYPE FedEx 2Day
#1281
Join Date: Aug 2018
Programs: AA ConciergeKey, Marriott Ambassador, Hertz President's Circle
Posts: 6
#1282
Join Date: Nov 2003
Location: Chicago, IL
Programs: AA CK EXP 3MM, National EE, Hertz Plat
Posts: 320
Nice! I was notified it just arrived, I am out of town so hopefully my wife will unpack it and send a pic.
#1288
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 375
When they called me to confirm my address a few months ago, I had flown exactly zero times since the pandemic started. So seems like they are sending them to CKs that were extended as well as “earned” last year.
#1289
Join Date: Apr 2005
Location: East Hampton, NY
Programs: AA EXP, 12 year ex AA CK, AA LT PLT, Marriott LTT, Hyatt Globalist, UA Silver
Posts: 228
Nothing arrived yet for me. Haven;t flown much since the pandemic but this is my 13th year as a CK so hoping they don't segment us based on corporate travel restrictions.
#1290
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,918
Nothing for me yet, but I flew all year earning $30k EQD last year. Due to limited long-haul travel, however, my EQDs were down significantly. I wonder if all the packages have been delivered already? Would love the model plane, but have no clue what an NFT is.