AA Five Star and Five Star Select Personal Assistance Service (master thread)
Aug 2, 19, 2:25 pm - Wikipost
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Jun 14, 18, 4:23 am
#61
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/DOH
Programs: BAEC GfL & GGL, QR Insider, SQ Gold, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,143
Originally Posted by HofstraJet
M
Aug 5, 18, 3:41 pm
#62
Join Date: Aug 2005
Location: SFO
Programs: Aegean (Gold) American (EP)
Posts: 138
Hi everyone,
Considering booking for my parents on an inbound NRT-ORD-PIT flight, both Departure at NRT and Connection at ORD. Folks are elderly, and I'm flying out of Haneda...so I'll be more relaxed if I know they can figure out NRT and the T-5 to T-3 connection.
See tons of positive reviews on FSS for international connection at ORD. Haven't found anything for FSS at NRT. Anyone have experience that they can share?
Many thanks.
Considering booking for my parents on an inbound NRT-ORD-PIT flight, both Departure at NRT and Connection at ORD. Folks are elderly, and I'm flying out of Haneda...so I'll be more relaxed if I know they can figure out NRT and the T-5 to T-3 connection.
See tons of positive reviews on FSS for international connection at ORD. Haven't found anything for FSS at NRT. Anyone have experience that they can share?
Many thanks.
Aug 5, 18, 10:43 pm
#63
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by coxm
Hi everyone,
Considering booking for my parents on an inbound NRT-ORD-PIT flight, both Departure at NRT and Connection at ORD. Folks are elderly, and I'm flying out of Haneda...so I'll be more relaxed if I know they can figure out NRT and the T-5 to T-3 connection.
See tons of positive reviews on FSS for international connection at ORD. Haven't found anything for FSS at NRT. Anyone have experience that they can share?
Many thanks.
Considering booking for my parents on an inbound NRT-ORD-PIT flight, both Departure at NRT and Connection at ORD. Folks are elderly, and I'm flying out of Haneda...so I'll be more relaxed if I know they can figure out NRT and the T-5 to T-3 connection.
See tons of positive reviews on FSS for international connection at ORD. Haven't found anything for FSS at NRT. Anyone have experience that they can share?
Many thanks.
Aug 12, 18, 11:53 pm
#64
Join Date: Jun 2017
Location: NYC/LAX/ATL
Programs: JAL Diamond, BAEC Gold, AS 75K, VS Gold, AC 50K, WoH Globalist, HHonors Diamond, Bonvoy Gold
Posts: 228
Hi, I am confirmed on a red-eye F and want to have flagship dining upon arrival. However I will have 2 pieces of baggage checked. I wonder if it is possible that I could just go to the flagship dining and enjoy my breakfast (won't be very fast according to my previous experience) while someone (FSS staff) can just head to baggage claim to help looking for my bags, if I have got FSS arrival service?
Thanks
Thanks
Last edited by JALOO5-Flyer; Aug 13, 18 at 12:04 am
Aug 13, 18, 1:38 am
#65
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by JALOO5-Flyer
Hi, I am confirmed on a red-eye F and want to have flagship dining upon arrival. However I will have 2 pieces of baggage checked. I wonder if it is possible that I could just go to the flagship dining and enjoy my breakfast (won't be very fast according to my previous experience) while someone (FSS staff) can just head to baggage claim to help looking for my bags, if I have got FSS arrival service?
Thanks
Thanks
Aug 18, 18, 4:06 pm
#66
Join Date: Aug 2018
Location: TUS
Programs: AA Platinum
Posts: 35
Originally Posted by tbrein
i have not used FSS departing from Miami but have used it for an international-domestic connection. We were met at the door of the aircraft Taken through immigration (Global Entry) and helped with luggage and customs and security. Then escorted to the AC. At the time for departure we were collected at the AC and escorted to the plane and were the first on the plane. Hope this helps some. The whole procedure went seamlessly.
Sep 10, 18, 11:50 am
#68
Join Date: Jul 2015
Location: LA
Programs: AA Plat Pro, SPG/Marriott Titanium, Hilton Gold
Posts: 3,620
Hi,
I was wondering if it'd be possible to request an agent that speaks Mandarin Chinese? My mom is flying JFK-LAX by herself and has limited English so I'm looking into this service
I was wondering if it'd be possible to request an agent that speaks Mandarin Chinese? My mom is flying JFK-LAX by herself and has limited English so I'm looking into this service
Sep 10, 18, 7:43 pm
#69
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA EXP, LT PLT; QR PLT; Bonvoy LT TIT
Posts: 12,600
Originally Posted by chenalex
I was wondering if it'd be possible to request an agent that speaks Mandarin Chinese? My mom is flying JFK-LAX by herself and has limited English so I'm looking into this service
Sep 10, 18, 8:09 pm
#70
Join Date: Aug 2018
Location: TUS
Programs: AA Platinum
Posts: 35
Originally Posted by Dr. HFH
Yes, it is possible to request an agent that speaks Mandarin Chinese. The best way to find out if you'll actually get one is to call and ask.
Sep 11, 18, 5:01 pm
#71
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Platinum
Posts: 397
Kudos to Five Star Service at LAX for providing extraordinary service in assisting my sister and her husband when they had a very tight connection at LAX on 9/4. Their incoming flight was scheduled for a 7:03 PM arrival at the Eagles Nest and they had a 7:50 PM departure to Honolulu at Terminal 5. They’re not as spry as they once were, and I was afraid they were going to miss the connection especially since they were unfamiliar with the transfer shuttle. At any rate, I called Five Star and arranged for someone to meet them and assist in their transfer. I asked if I could get them a ride in the Escalade but was told that request had to come through the “entertainment desk”. However, they assured me that they would have an escort from one terminal to the other. What actually happened is they were met at the Eagles Nest by not one but by two “premium services reps”. My sister asked one of them which bus they were to board and the rep replied, “no bus”. Yup, they got the full treatment with transfer by Escalade to T5. One of the reps showed them to their seats (right across from me) and stowed their carry-ons in the overhead. My sister is not accustomed to such treatment and she gave the rep her heartfelt thanks and a huge hug. It was costly but the peace of mind Five Star Service gave me was priceless.
Sep 18, 18, 8:43 am
#73
Join Date: Sep 2007
Programs: AA, BA Gold, Accor, Honors Diamond, IHG Spire Elite and lots more....
Posts: 2,614
Been suggested that I look at this option as a tight connection (in my eyes)
Am I correct that it is now $450 per couple for one segment? Is that plus tax?
What sort of service would we expect at ORD between AA & BA?
Arriving from MIA to ORD then ORD to LHR - all first class (well business on AA)
Is the assistance any better than just getting wheelchair assistance? What additional benefits would we get?
If they took us say to the BA lounge, would they then meet us again there and take us to the flight?
Am I correct that it is now $450 per couple for one segment? Is that plus tax?
What sort of service would we expect at ORD between AA & BA?
Arriving from MIA to ORD then ORD to LHR - all first class (well business on AA)
Is the assistance any better than just getting wheelchair assistance? What additional benefits would we get?
If they took us say to the BA lounge, would they then meet us again there and take us to the flight?
Sep 18, 18, 10:28 am
#74
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,727
Originally Posted by GentleGiant
Been suggested that I look at this option as a tight connection (in my eyes)
Am I correct that it is now $450 per couple for one segment? Is that plus tax?
What sort of service would we expect at ORD between AA & BA?
Arriving from MIA to ORD then ORD to LHR - all first class (well business on AA)
Is the assistance any better than just getting wheelchair assistance? What additional benefits would we get?
If they took us say to the BA lounge, would they then meet us again there and take us to the flight?
Am I correct that it is now $450 per couple for one segment? Is that plus tax?
What sort of service would we expect at ORD between AA & BA?
Arriving from MIA to ORD then ORD to LHR - all first class (well business on AA)
Is the assistance any better than just getting wheelchair assistance? What additional benefits would we get?
If they took us say to the BA lounge, would they then meet us again there and take us to the flight?
I'd vote for the AA Flagship lounge instead of the BA lounge at ORD (you would have access to this by virtue of your AA international premium cabin seat)
Sep 18, 18, 9:02 pm
#75
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 342
I have FSS arranged for a tight connection at LHR from T3 to T5. FSS said that Heathrow approved them to transfer me from T3 to T5 (as they're usually only permitted to operate within T3), but should I expect this to be an agent with me on the bus from T3 to T5 or are there ground services available? Does anybody have experience here?
