Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

AA Five Star and Five Star Select Personal Assistance Service (master thread)

AA Five Star and Five Star Select Personal Assistance Service (master thread)

    Hide Wikipost
Old Aug 2, 19, 2:25 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
Five Star Service : "Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business Class.*"

Five Star Select is offered at a few airports for additional fees.

Link to web page

Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com

“If you have a ticket in any of our premium cabins you can buy Five Star Service™. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7.“ 12 hour cancelation notice.

There are now two levels of Five Star™ Service.

Both Five Star™ and Five Star™ Select include

  • Access to Flagship® First Check-In and the Admirals Club® lounge throughout your trip
  • Personal escort through all airports
  • Priority boarding and re-accommodation status
  • Car service coordination

Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star™ Select includes, in addition to above,
  • Access to Flagship® First Check-In and Flagship® Lounge*
  • American Airlines Cadillac or cart transfer**
  • Personal escort through all airports
  • Priority boarding and re-accommodation status
  • Car service coordination

*Flagship® First Dining Lounge access will be allowed based on availability

**When applicable

Five Star™ Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star™ Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).

Choose from 5 levels of service and add what you need to make your travel as seamless as possible.


Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.

Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).

Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.

AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.

Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.

- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.

- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).

- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.

- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.

- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.

USA Airports
  • Atlanta (ATL)
  • Austin (AUS)
  • Boston (BOS)
  • Charlotte (CLT)
  • Chicago O’Hare (ORD) (Select also)
  • Dallas/Fort Worth (DFW) (Select also)
  • Los Angeles (LAX) (Select also, no cart available, Cadillac SUV used interterminal)
  • Miami (MIA) (Select also)
  • Nashville (BNA)
  • New York Kennedy (JFK) (Select also; no cart available)
  • New York LaGuardia (LGA)
  • Newark (EWR)
  • Philadelphia (PHL)
  • Phoenix (PHX)
  • San Francisco (SFO)
  • Washington D.C. Reagan (DCA)
International airports Five Star Select not available)
  • Buenos Aires, Argentina (EZE)
  • London Heathrow, England (LHR) (N.B. +20% VAT)
  • Milan, Italy (MXP)
  • Tokyo-Narita, Japan (NRT)
  • Sao Paulo, Brazil (GRU)
Flagship Check-In Access

As a Five Star Service customer, you have access to our Flagship
Check-In at participating airports. This exclusive and personalized
check-in service, along with your Five Star Service representative,
will help expedite your travel experience. For more information, visit
aa.com/flagshipcheckin.

Admirals Club Access

Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.

User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
Assistance is provided by the Premium Service / Concierge Key Representatives.

Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.

Reservations: 877-5STAR-02

To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation between 5 a.m. and midnight 24 hrs (Apr 2016) Central time. You may also contact us via email at FiveStar.Service <at> aa.com.

An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
(Archived thread can be found here: http://www.flyertalk.com/forum/ameri...solidated.html)

Print Wikipost

Old Jun 14, 18, 4:23 am
  #61  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/DOH
Programs: BAEC GfL & GGL, QR Insider, SQ Gold, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,143
Originally Posted by HofstraJet View Post


Excellent! You should post that in this thread: DYKWIA Tales for 2018 on AA
I shall duly do so - along with a few other tales from my past few days of flying!

M
msm2000uk is offline  
Old Aug 5, 18, 3:41 pm
  #62  
 
Join Date: Aug 2005
Location: SFO
Programs: Aegean (Gold) American (EP)
Posts: 138
Hi everyone,

Considering booking for my parents on an inbound NRT-ORD-PIT flight, both Departure at NRT and Connection at ORD. Folks are elderly, and I'm flying out of Haneda...so I'll be more relaxed if I know they can figure out NRT and the T-5 to T-3 connection.

See tons of positive reviews on FSS for international connection at ORD. Haven't found anything for FSS at NRT. Anyone have experience that they can share?

Many thanks.
coxm is offline  
Old Aug 5, 18, 10:43 pm
  #63  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by coxm View Post
Hi everyone,

Considering booking for my parents on an inbound NRT-ORD-PIT flight, both Departure at NRT and Connection at ORD. Folks are elderly, and I'm flying out of Haneda...so I'll be more relaxed if I know they can figure out NRT and the T-5 to T-3 connection.

See tons of positive reviews on FSS for international connection at ORD. Haven't found anything for FSS at NRT. Anyone have experience that they can share?

Many thanks.
I’ve not used FSS at Narita; if anything, in Japan I’d expect even better and more polished service. I don’t believe there is much variability - the Premium Services agents are almost without exception top notch. In my years of using FSS I had one that was less than the best - an agent new to the airport in question. In the end, she made a nice recovery when she fetched us at the lounge to take us to the departure gate.
coxm likes this.
JDiver is offline  
Old Aug 12, 18, 11:53 pm
  #64  
 
Join Date: Jun 2017
Location: NYC/LAX/ATL
Programs: JAL Diamond, BAEC Gold, AS 75K, VS Gold, AC 50K, WoH Globalist, HHonors Diamond, Bonvoy Gold
Posts: 228
Hi, I am confirmed on a red-eye F and want to have flagship dining upon arrival. However I will have 2 pieces of baggage checked. I wonder if it is possible that I could just go to the flagship dining and enjoy my breakfast (won't be very fast according to my previous experience) while someone (FSS staff) can just head to baggage claim to help looking for my bags, if I have got FSS arrival service?

Thanks

Last edited by JALOO5-Flyer; Aug 13, 18 at 12:04 am
JALOO5-Flyer is offline  
Old Aug 13, 18, 1:38 am
  #65  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Originally Posted by JALOO5-Flyer View Post
Hi, I am confirmed on a red-eye F and want to have flagship dining upon arrival. However I will have 2 pieces of baggage checked. I wonder if it is possible that I could just go to the flagship dining and enjoy my breakfast (won't be very fast according to my previous experience) while someone (FSS staff) can just head to baggage claim to help looking for my bags, if I have got FSS arrival service?

Thanks
I e been accompanied by FSS when recovering my baggage, but I’ve not heard of using them as butler service. All I can say is email or call and inquire.
JDiver is offline  
Old Aug 18, 18, 4:06 pm
  #66  
 
Join Date: Aug 2018
Location: TUS
Programs: AA Platinum
Posts: 35
Originally Posted by tbrein View Post

i have not used FSS departing from Miami but have used it for an international-domestic connection. We were met at the door of the aircraft Taken through immigration (Global Entry) and helped with luggage and customs and security. Then escorted to the AC. At the time for departure we were collected at the AC and escorted to the plane and were the first on the plane. Hope this helps some. The whole procedure went seamlessly.
I'm looking at doing exactly this at MIA later this year. I haven't flown out of the country since 1995 and it would be nice to have someone tag along and keep me out of trouble coming back in. Especially since I don't have a ton of time between arrival and my connection.
JDiver likes this.
Tim_AZ is offline  
Old Aug 19, 18, 9:21 am
  #67  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: NYC
Posts: 25,194
FWIW, because I didnt see it mentioned here, but the domestic price of FSS is now $350, and on par with international pre-taxes.
ijgordon is offline  
Old Sep 10, 18, 11:50 am
  #68  
 
Join Date: Jul 2015
Location: LA
Programs: AA Plat Pro, SPG/Marriott Titanium, Hilton Gold
Posts: 3,620
Hi,

I was wondering if it'd be possible to request an agent that speaks Mandarin Chinese? My mom is flying JFK-LAX by herself and has limited English so I'm looking into this service
chenalex is online now  
Old Sep 10, 18, 7:43 pm
  #69  
FlyerTalk Evangelist
 
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA EXP, LT PLT; QR PLT; Bonvoy LT TIT
Posts: 12,600
Originally Posted by chenalex View Post
I was wondering if it'd be possible to request an agent that speaks Mandarin Chinese? My mom is flying JFK-LAX by herself and has limited English so I'm looking into this service
Yes, it is possible to request an agent that speaks Mandarin Chinese. The best way to find out if you'll actually get one is to call and ask.
Dr. HFH is offline  
Old Sep 10, 18, 8:09 pm
  #70  
 
Join Date: Aug 2018
Location: TUS
Programs: AA Platinum
Posts: 35
Originally Posted by Dr. HFH View Post
Yes, it is possible to request an agent that speaks Mandarin Chinese. The best way to find out if you'll actually get one is to call and ask.
Definitely call. I recently sent a simple inquiry via email and got a response saying to call.
Tim_AZ is offline  
Old Sep 11, 18, 5:01 pm
  #71  
 
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Platinum
Posts: 397
Kudos to Five Star Service at LAX for providing extraordinary service in assisting my sister and her husband when they had a very tight connection at LAX on 9/4. Their incoming flight was scheduled for a 7:03 PM arrival at the Eagles Nest and they had a 7:50 PM departure to Honolulu at Terminal 5. They’re not as spry as they once were, and I was afraid they were going to miss the connection especially since they were unfamiliar with the transfer shuttle. At any rate, I called Five Star and arranged for someone to meet them and assist in their transfer. I asked if I could get them a ride in the Escalade but was told that request had to come through the “entertainment desk”. However, they assured me that they would have an escort from one terminal to the other. What actually happened is they were met at the Eagles Nest by not one but by two “premium services reps”. My sister asked one of them which bus they were to board and the rep replied, “no bus”. Yup, they got the full treatment with transfer by Escalade to T5. One of the reps showed them to their seats (right across from me) and stowed their carry-ons in the overhead. My sister is not accustomed to such treatment and she gave the rep her heartfelt thanks and a huge hug. It was costly but the peace of mind Five Star Service gave me was priceless.
JDiver, renila, AANYC1981 and 4 others like this.
marnold3 is offline  
Old Sep 11, 18, 9:54 pm
  #72  
 
Join Date: Dec 2017
Posts: 1,108
On a tight connection, in an unfamiliar airport, it can be more than worth the cost. Even without a tight connection.
JDiver likes this.
thunderlounge is offline  
Old Sep 18, 18, 8:43 am
  #73  
Hilton Contributor Badge
 
Join Date: Sep 2007
Programs: AA, BA Gold, Accor, Honors Diamond, IHG Spire Elite and lots more....
Posts: 2,614
Been suggested that I look at this option as a tight connection (in my eyes)

Am I correct that it is now $450 per couple for one segment? Is that plus tax?

What sort of service would we expect at ORD between AA & BA?

Arriving from MIA to ORD then ORD to LHR - all first class (well business on AA)

Is the assistance any better than just getting wheelchair assistance? What additional benefits would we get?

If they took us say to the BA lounge, would they then meet us again there and take us to the flight?
GentleGiant is online now  
Old Sep 18, 18, 10:28 am
  #74  
 
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,727
Originally Posted by GentleGiant View Post
Been suggested that I look at this option as a tight connection (in my eyes)

Am I correct that it is now $450 per couple for one segment? Is that plus tax?

What sort of service would we expect at ORD between AA & BA?

Arriving from MIA to ORD then ORD to LHR - all first class (well business on AA)

Is the assistance any better than just getting wheelchair assistance? What additional benefits would we get?

If they took us say to the BA lounge, would they then meet us again there and take us to the flight?
While this may have nothing to do with your experience, the recent introduction of Cadillacs at ORD may make for some fun there.

I'd vote for the AA Flagship lounge instead of the BA lounge at ORD (you would have access to this by virtue of your AA international premium cabin seat)
GentleGiant and thunderlounge like this.
enpremiere is offline  
Old Sep 18, 18, 9:02 pm
  #75  
 
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 342
I have FSS arranged for a tight connection at LHR from T3 to T5. FSS said that Heathrow approved them to transfer me from T3 to T5 (as they're usually only permitted to operate within T3), but should I expect this to be an agent with me on the bus from T3 to T5 or are there ground services available? Does anybody have experience here?
potus18 is offline  

Thread Tools
Search this Thread