Jan 27, 2015, 8:52 pm
Last edit by: Prospero
Five Star Service : "Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business Class.*"
Five Star Select is offered at a few airports for additional fees.
Link to web page
Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com
If you have a ticket in any of our premium cabins you can buy Five Star Service. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7. 12 hour cancelation notice.
There are now two levels of Five Star Service.
Both Five Star and Five Star Select include
Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star Select includes, in addition to above,
**When applicable
Five Star Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).
Choose from 5 levels of service and add what you need to make your travel as seamless as possible.
Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.
Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.
- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).
- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.
- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.
- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.
USA Airports
International airports Five Star Select not available)
Assistance is provided by the Premium Service / Concierge Key Representatives.
Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.
(Archived thread can be found here: http://www.flyertalk.com/forum/ameri...solidated.html)
Five Star Select is offered at a few airports for additional fees.
Link to web page
Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com
If you have a ticket in any of our premium cabins you can buy Five Star Service. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7. 12 hour cancelation notice.
There are now two levels of Five Star Service.
Both Five Star and Five Star Select include
- Access to Flagship® First Check-In and the Admirals Club® lounge throughout your trip
- Personal escort through all airports
- Priority boarding and re-accommodation status
- Car service coordination
Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star Select includes, in addition to above,
- Access to Flagship® First Check-In and Flagship® Lounge*
- American Airlines Cadillac or cart transfer**
- Personal escort through all airports
- Priority boarding and re-accommodation status
- Car service coordination
**When applicable
Five Star Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).
Choose from 5 levels of service and add what you need to make your travel as seamless as possible.
Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.
Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.
- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).
- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.
- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.
- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.
USA Airports
- Atlanta (ATL)
- Austin (AUS)
- Boston (BOS)
- Charlotte (CLT)
- Chicago OHare (ORD) (Select also)
- Dallas/Fort Worth (DFW) (Select also)
- Los Angeles (LAX) (Select also, no cart available, Cadillac SUV used interterminal)
- Miami (MIA) (Select also)
- Nashville (BNA)
- New York Kennedy (JFK) (Select also; no cart available)
- New York LaGuardia (LGA)
- Newark (EWR)
- Philadelphia (PHL)
- Phoenix (PHX)
- San Francisco (SFO)
- Washington D.C. Reagan (DCA)
International airports Five Star Select not available)
- Buenos Aires, Argentina (EZE)
- London Heathrow, England (LHR) (N.B. +20% VAT)
- Milan, Italy (MXP)
- Tokyo-Narita, Japan (NRT)
- Sao Paulo, Brazil (GRU)
Flagship Check-In Access
As a Five Star Service customer, you have access to our Flagship Check-In at participating airports. This exclusive and personalized check-in service, along with your Five Star Service representative, will help expedite your travel experience. For more information, visit aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
As a Five Star Service customer, you have access to our Flagship Check-In at participating airports. This exclusive and personalized check-in service, along with your Five Star Service representative, will help expedite your travel experience. For more information, visit aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.
Reservations: 877-5STAR-02
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservationbetween 5 a.m. and midnight 24 hrs (Apr 2016) Central time. You may also contact us via email at FiveStar.Service <at> aa.com.
An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation
An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
AA Five Star and Five Star Select Personal Assistance Service (master thread)
Feb 19, 2019, 12:19 pm
#106
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
In this week's episode of Tell Me Why, a VP of Global Marketing was on the show to talk about a bunch of things, including Five Star Service. She said "...We're going to continue to invest in our Premium Experiences through other things like our Five Star Service, We've seen just tremendous growth in that. Our Premium Customer Service team does just an outstanding job, honestly with those customers--and you just see tremendous growth in those kind of products without us even doing much to market them, it's really about what our employees have done to make that a great product. And so you'll see us continue to look for other partners, to expand that maybe even beyond the airport curbside--to look further at that--so, think about better--getting to an airport more easily from wherever your destination is--and we'll continue to explore things like that in the future..."
I wonder if they're looking to partner with the Private Suite at LAX like United is, with discounted access, pay with miles etc.
I wonder if they're looking to partner with the Private Suite at LAX like United is, with discounted access, pay with miles etc.
Newsroom - American Airlines Enhances Five Star Service with Private Airport Entrance, Security Screening and Helicopter Transfers - American Airlines Group, Inc.
Last edited by donotblink; Feb 19, 2019 at 12:23 pm Reason: I had the pricing wrong on private departure at LAX
Feb 19, 2019, 4:28 pm
#107
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 369
Looks like my prediction about the Private Suite was right. They now offer it at LAX for a $1,200 surcharge. They also added options for helicopters with Blade and Flagship Dining/Lounge for $650 for the first passenger and $150 for each additional passenger!
Newsroom - American Airlines Enhances Five Star Service with Private Airport Entrance, Security Screening and Helicopter Transfers - American Airlines Group, Inc.
Newsroom - American Airlines Enhances Five Star Service with Private Airport Entrance, Security Screening and Helicopter Transfers - American Airlines Group, Inc.
Feb 19, 2019, 5:32 pm
#108
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 369
If these new services get booked as much as AA hopes, I wonder what the result will be like for CK members. The Cadillac transfer already isn't guaranteed and it may only be less likely now.
Mar 13, 2019, 11:38 am
#112
Join Date: Jan 2005
Location: NUW
Programs: Amex Plat, UA, AA ExPlat, AS, HHonors Diamond, Avis Preferred, Marriott, Priority Pass
Posts: 150
Hello. I am considering FSS for a 50 min connection from PSP to DFW then to SEA. My question is if the DFW to SEA leg is not in the same terminal (I am assuming that a cart will be used if the departure flight is in the same terminal), will FSS simply just take us (Party of 2) to the skytrain or will there be another cart at the departure terminal. In other words, I arrive from PSP into Terminal C. The departure flight to SEA will be Terminal A. What should I expect in the terms of being escorted using FSS? Thank you.
Mar 13, 2019, 11:51 am
#113
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maītre-plongeur des Muccis
Posts: 62,948
Hello. I am considering FSS for a 50 min connection from PSP to DFW then to SEA. My question is if the DFW to SEA leg is not in the same terminal (I am assuming that a cart will be used if the departure flight is in the same terminal), will FSS simply just take us (Party of 2) to the skytrain or will there be another cart at the departure terminal. In other words, I arrive from PSP into Terminal C. The departure flight to SEA will be Terminal A. What should I expect in the terms of being escorted using FSS? Thank you.
Even if going A to D, there are lifts capable of handling carts for the east - west pedestrian covered walkway bridge .
Apr 2, 2019, 9:48 pm
#118
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,675
Apr 2, 2019, 10:05 pm
#119
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Do you get a partial refund of the surcharge for flagship dining/lounge access if you don't get to dine? Honestly, this feels like anything but premium. If they feel they can't guarantee it, they shouldn't offer it at all, IMO. 
Apr 3, 2019, 8:23 am
#120
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Last edited by anabolism; Apr 3, 2019 at 8:28 am