Jan 27, 2015, 8:52 pm
Last edit by: Prospero
Five Star Service : "Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business Class.*"
Five Star Select is offered at a few airports for additional fees.
Link to web page
Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com
If you have a ticket in any of our premium cabins you can buy Five Star Service. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7. 12 hour cancelation notice.
There are now two levels of Five Star Service.
Both Five Star and Five Star Select include
Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star Select includes, in addition to above,
**When applicable
Five Star Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).
Choose from 5 levels of service and add what you need to make your travel as seamless as possible.
Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.
Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.
- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).
- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.
- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.
- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.
USA Airports
International airports Five Star Select not available)
Assistance is provided by the Premium Service / Concierge Key Representatives.
Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.
(Archived thread can be found here: http://www.flyertalk.com/forum/ameri...solidated.html)
Five Star Select is offered at a few airports for additional fees.
Link to web page
Telephone: +877 578 2702 Office or +919 651 5970 Office (24/7)
Link to web page . . . . . Email: FiveStar.Service <at> aa.com
If you have a ticket in any of our premium cabins you can buy Five Star Service. Reservations must be made at least 24 hours in advance for U.S. locations and 48 hours for international. Representatives are available 24/7. 12 hour cancelation notice.
There are now two levels of Five Star Service.
Both Five Star and Five Star Select include
- Access to Flagship® First Check-In and the Admirals Club® lounge throughout your trip
- Personal escort through all airports
- Priority boarding and re-accommodation status
- Car service coordination
Fees: $350 adult person, $100 each additional adult, $50 child 17 or under. (Foreign locations may require additional VAT.) (Jul 2019)
Five Star Select includes, in addition to above,
- Access to Flagship® First Check-In and Flagship® Lounge*
- American Airlines Cadillac or cart transfer**
- Personal escort through all airports
- Priority boarding and re-accommodation status
- Car service coordination
**When applicable
Five Star Select is available at five U.S. airports with Flagship® First Lounges for $650 for the first person; $150 per additional adult; $75 per child (age 17 and under). Airports with Five Star Select include Chicago O'Hare (ORD), Dallas / Fort Worth (DFW), Los Angeles (LAX), Miami (MIA) and New York Kennedy (JFK).
BLADE private helicopter and The Private Suite can now be booked via FFS for additional fees (The Private Suite includes access to your own TSA and customs screening before departure and after international arrival); offering personalized, expedited travel in Los Angeles (LAX) and New York (JFK).
Choose from 5 levels of service and add what you need to make your travel as seamless as possible.
Departing passengers are met curbside, assisted through check-in (Flagship Check in where available), escorted through an expedited security lane (usually Priority Access), escorted to the Admirals Club or Flagship Lounge (as appropriate), escorted to the gate, and then they can either pre-board or be the last one to board. In locations where they are available, an electric cart will be provided if requested or required. At LAX, a Cadillac SUV transfers yiu between terminals airside.
Connecting passengers are met at the arrivals gate with new boarding passes. For International arrivals, passengers are escorted through Immigration and Customs (Flight Connections at LHR), baggage claim as necessary, and Security; then escorted to the AAdmirals Club or Flagship Lounge, escorted to the gate, where they can either pre-board or be the last one to board. Electric carts may be provided where available and required or requested. Interterminal transportation (Cadillac SUV) using aircraft gates may be provided at some locations (e.g. LAX AA terminals 4, 5 and American Eagle remote terminal).
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are escorted through Immigration and Customs where it is allowed (e.g. not allowed at MIA) and baggage claim, and to a car or other land departure service.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star Service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, only when no fast track is provided.
- Five Star Services include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to escort passengers through the terminal in most locations (not offered at JFK, LAX).
- Lounge access is included with Five Star Service; Admirals Club or Flagship Lounge access is provided for each FSS passenger. Five Star Select customers are provided Flagship Lounge and Flagship First Dining where offered instead of Admirals Clubs at those locations.
- Five Star Services are available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business (not Premium Economy) class on at least one segment of the customer's itinerary.
- If you use your American Express Platinum card and have AA listed as your service credit airline if choice, you will be credited $200 if eligible.
USA Airports
- Atlanta (ATL)
- Austin (AUS)
- Boston (BOS)
- Charlotte (CLT)
- Chicago OHare (ORD) (Select also)
- Dallas/Fort Worth (DFW) (Select also)
- Los Angeles (LAX) (Select also, no cart available, Cadillac SUV used interterminal)
- Miami (MIA) (Select also)
- Nashville (BNA)
- New York Kennedy (JFK) (Select also; no cart available)
- New York LaGuardia (LGA)
- Newark (EWR)
- Philadelphia (PHL)
- Phoenix (PHX)
- San Francisco (SFO)
- Washington D.C. Reagan (DCA)
International airports Five Star Select not available)
- Buenos Aires, Argentina (EZE)
- London Heathrow, England (LHR) (N.B. +20% VAT)
- Milan, Italy (MXP)
- Tokyo-Narita, Japan (NRT)
- Sao Paulo, Brazil (GRU)
Flagship Check-In Access
As a Five Star Service customer, you have access to our Flagship Check-In at participating airports. This exclusive and personalized check-in service, along with your Five Star Service representative, will help expedite your travel experience. For more information, visit aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
As a Five Star Service customer, you have access to our Flagship Check-In at participating airports. This exclusive and personalized check-in service, along with your Five Star Service representative, will help expedite your travel experience. For more information, visit aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club or Flagship Lounge access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
Five Star Service does not include continuous care, medical assistance including dispensing medication, assistance with meals or aid within a restroom. For customers with these travel needs, please contact American Airlines Reservations at 1-800-433-7300.
Reservations: 877-5STAR-02
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservationbetween 5 a.m. and midnight 24 hrs (Apr 2016) Central time. You may also contact us via email at FiveStar.Service <at> aa.com.
An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation
An email confirmation will be provided for all reservations. Major credit cards are accepted for payment.
AA Five Star and Five Star Select Personal Assistance Service (master thread)
Apr 3, 2019, 8:38 am
#121
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
(Bolding added.) I'm confused. First, you do get Flagship Lounge access even if not Flagship First Dining. Second, what surcharge are you referring to? Five Star service is a fee for a package of services, which guarantees Flagship Lounge (for Five Star Select) or Admiral's Club (for Five Star Service). Flagship First Dining is specifically limited based on availability ("Flagship® First Dining Lounge access will be allowed based on availability"). See https://www.aa.com/i18n/plan-travel/...ar-service.jsp.
Apr 3, 2019, 9:47 am
#122
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Five Star Select offers Flagship Lounge access, and notes that "Flagship® First Dining Lounge access will be allowed based on availability". There is no surcharge specifically for Flagship First Dining that I am aware of, nor have there been any reports of anyone paying for Five Star Select and being denied Flagship Lounge access. Hence my confusion as to what surcharge should be refunded.
Apr 3, 2019, 9:53 am
#123
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Five Star Select offers Flagship Lounge access, and notes that "Flagship® First Dining Lounge access will be allowed based on availability". There is no surcharge specifically for Flagship First Dining that I am aware of, nor have there been any reports of anyone paying for Five Star Select and being denied Flagship Lounge access. Hence my confusion as to what surcharge should be refunded.
Apr 3, 2019, 10:22 am
#124
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,675
I'm talking about the price difference between Five Star Service and Five Start Select. You could use Five Start Select on International J where would would already get the Flagship Lounge, but want to pay the extra $300 just for dining but not get it, because they changed their terms and conditions.
Apr 3, 2019, 10:27 am
#125
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I'm talking about the price difference between Five Star Service and Five Start Select. You could use Five Start Select on International J where would would already get the Flagship Lounge, but want to pay the extra $300 just for dining but not get it, because they changed their terms and conditions.
Apr 3, 2019, 10:33 am
#126
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,675
I'm mystified as to why anyone would even consider paying $300 extra just for FFD. If you already have Flagship Lounge access, then why would you buy Five Star Select? Even if FFD was guaranteed, that seems very disproportional. Even for Flagship Lounge and FFD, I don't see the value proposition.
Apr 3, 2019, 10:53 am
#127
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
I'm mystified as to why anyone would even consider paying $300 extra just for FFD. If you already have Flagship Lounge access, then why would you buy Five Star Select? Even if FFD was guaranteed, that seems very disproportional. Even for Flagship Lounge and FFD, I don't see the value proposition.
Apr 3, 2019, 12:45 pm
#128
Join Date: Apr 2001
Location: Austin
Posts: 4,629
I'm mystified as to why anyone would even consider paying $300 extra just for FFD. If you already have Flagship Lounge access, then why would you buy Five Star Select? Even if FFD was guaranteed, that seems very disproportional. Even for Flagship Lounge and FFD, I don't see the value proposition.
Apr 3, 2019, 1:00 pm
#129
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
That's fine, but would people in these situations then kick up a fuss if they paid the extra $300 and got access to the Flagship Lounge but not Flagship First Dining?
Apr 3, 2019, 1:54 pm
#130
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
Having just become aware that AA is now offering Five Star Select, I went to the AA site to see what additional benefits were offered. To my surprise, I found out that cart service is now part of Select and not the regular FSS. I booked FSS for May 17 in MIA prior to Select being offered. In the past we have always had a rep meet us and a cart waiting. We are a party of three and one person needs a wheelchair. On this date we have a very short connection international to domestic. (BGI-MIA-JAX) (1 hr. 35 min.) This is the MCT. If we have a late arrival we will be in trouble.
So today I called FSS asking if I needed to book Select in MIA since we definitely need a cart to make our connection.
The response was:
1) MIA does not offer Select service despite it being on the website.
2) The FSS rep called FSS in MIA and was told that they will try to provide a cart for us but it is not guaranteed. There is no way to call ahead on the day of service to request cart service.
So:
I am wondering whether we are wasting money booking the FSS on this trip. Or do we just pray and cross our fingers and hope we have cart service for our connection?
So today I called FSS asking if I needed to book Select in MIA since we definitely need a cart to make our connection.
The response was:
1) MIA does not offer Select service despite it being on the website.
2) The FSS rep called FSS in MIA and was told that they will try to provide a cart for us but it is not guaranteed. There is no way to call ahead on the day of service to request cart service.
So:
I am wondering whether we are wasting money booking the FSS on this trip. Or do we just pray and cross our fingers and hope we have cart service for our connection?
Apr 3, 2019, 7:06 pm
#131
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,675
Probably loudly the second time (i.e. they got FFD on the outbound but not on the return), especially if they're told they have to stay out of the fancy room with the good champagne because of "availability."
Apr 3, 2019, 7:07 pm
#132
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,675
Duplicate
1. Based on posts in this thread, I would anticipate getting a cart
2. The old site didn't specify car/cart anyhow, it just said escort
https://web.archive.org/web/20180529074816/https://www.aa.com/i18n/plan-travel/extras/five-star-service.jsp
2. The old site didn't specify car/cart anyhow, it just said escort
https://web.archive.org/web/20180529074816/https://www.aa.com/i18n/plan-travel/extras/five-star-service.jsp
Apr 4, 2019, 6:22 am
#133
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
Duplicate
1. Based on posts in this thread, I would anticipate getting a cart
2. The old site didn't specify car/cart anyhow, it just said escort
https://web.archive.org/web/20180529...ar-service.jsp
1. Based on posts in this thread, I would anticipate getting a cart
2. The old site didn't specify car/cart anyhow, it just said escort
https://web.archive.org/web/20180529...ar-service.jsp
Apr 4, 2019, 10:20 am
#134
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
There is NO 'second class citizen' thing going on with FSS. If FFD is there, you will be invited.
FWIW (this a direct personal contact w FSS)
Apr 4, 2019, 11:12 am
#135
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 369
Perhaps "Flagship® First Dining Lounge access will be allowed based on availability" just means availability at the airport where you've paid for FSS and I misread it as "availability within FFD."