May 24, 2016, 8:03 pm
Last edit by: Prospero
Check in online (OLCI) for an international and/or a mixed carrier itinerary
OLCI may be inhibited for flights over 24 hours out.
OLCI may be inhibited for final destinations you must have a visa for.
OLCI may be inhibited by some other destinations, even when a visa is not necessary, e.g. Hong Kong.
OLCI may be inhibited when you have a mixed carrier itinerary or codeshare.
OLCI is not available at all airports.
OLCI may be inhibited for flights over 24 hours out.
OLCI may be inhibited for final destinations you must have a visa for.
OLCI may be inhibited by some other destinations, even when a visa is not necessary, e.g. Hong Kong.
OLCI may be inhibited when you have a mixed carrier itinerary or codeshare.
OLCI is not available at all airports.
Can't check in online (OLCI) for int'l., mixed carrier etc. itinerary (merged)
Feb 12, 2011, 12:22 am
#46
Join Date: Mar 2009
Location: LAX
Posts: 3,267
I flew for years with no problem and then early last year started having trouble with online and kiosk check-in. I had a close match (most likely explanation) and had to file for a redress number. It took about 2 months to figure out that it wasn't going to correct itself and another two months to go through the redress process. I have not had a problem with any airline since I got the letter from the TSA that really didn't say whether anything had been done.
Feb 12, 2011, 2:27 pm
#47
Join Date: May 2008
Location: San Francisco, where else?
Programs: EXP,EX-CK 2.5mm, now lifetime Platinum, ex-UA1K, Marriott- Platinum, Hertz 5*
Posts: 991
I'm having the same problem for an international trip tomorrow... I spoke with an aa.com agent and she said they are having a number of technical issues with the check in process. Also had a hard time adding my passport # and country of residency. She said they are working on it. As of now I still cannot check in online.
Feb 13, 2011, 2:06 am
#48
Join Date: Nov 2009
Location: Arlington, Va.
Posts: 321
I'm having the same problem for an international trip tomorrow... I spoke with an aa.com agent and she said they are having a number of technical issues with the check in process. Also had a hard time adding my passport # and country of residency. She said they are working on it. As of now I still cannot check in online.
To update as OP:
Good morning from Frankfurt Hbf. Checked-in using kiosk at Dulles and had no problems. Spit the bp's right out and no extra security or anything, looks like AA just wanted to be more DL w website
Feb 13, 2011, 8:52 am
#49
Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,388
One other thing. If you have an upgrade request that hasn't cleared (eVIP, Mileage, etc), that will apparently keep you from checking in online for the international sector. I've run across this recently on trips to FCO and MAD.
Feb 13, 2011, 9:15 am
#50
Join Date: Oct 2009
Location: DFW
Programs: AA EXP, Marriott Plat
Posts: 699
Fyi i checked in online with a pending swu request without issue last summer ord-lhr.
Feb 13, 2011, 11:32 am
#51
Join Date: Sep 2010
Location: LAX
Programs: AA PLT
Posts: 235
Deleted previous response - the actual oddity was that the iphone app made me check in via the web, presumably so that I could be pitched to buy extra miles?
And then it wouldn't spit out a boarding pass > "Boarding pass is not available for this itinerary...go to airport. Etc."
And then it wouldn't spit out a boarding pass > "Boarding pass is not available for this itinerary...go to airport. Etc."
Last edited by toast24; Feb 13, 2011 at 11:34 am Reason: clarification
Feb 13, 2011, 4:24 pm
#52
Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,388
We could (and did) check my companion in online for the return, but nada for me.
Had a similar issue on a trip to FCO in October. In that case, the upgrade cleared 6 hours before departure, but left me with no means to check-in.
Feb 13, 2011, 9:22 pm
#53
Join Date: Sep 2010
Location: SAP/YYZ
Programs: Persona Non-Status, DYKWIA Club President, Formerly of Pa Kettle Fame
Posts: 348
i don't get what the hub bub is about. I can't ever check in online. It only applies for travel within the 50 states and puerto rico, nothing else.
Feb 15, 2011, 4:24 am
#54
Join Date: Apr 2009
Location: MIA/LAS
Programs: AA Platinum, Hilton Gold, Starwood PLT
Posts: 572
The same thing happened to me yesterday, perhaps for the first reason you give as I paid for my ticket online less than 12 hours before the flight and couldn't check in online.
I used the kiosk to check in. There was no difference in my security screening once I arrived at the airport.
I used the kiosk to check in. There was no difference in my security screening once I arrived at the airport.
There are various triggers that COULD prevent the OP from checking in online.
Here are some:
- itinerary ticketed very close to departure date
- one-way itinerary
- passport issued by one of five "unfriendly" countries as designated by DoS (see this)
- inconsistencies in SecureFlight or passport data entered into the PNR
- potential name matches to one or more of the watch lists (targeted SSSS)
- random SSSS (yes, it still does happen, though much less frequently than before)
If I had to guess, I would say that in this case, it is the one-way itinerary + international destination. Some airlines program their systems to prevent/reduce flagging for elite frequent flyers traveling on one-way tickets, but the OP does not indicate any elite status.
Here are some:
- itinerary ticketed very close to departure date
- one-way itinerary
- passport issued by one of five "unfriendly" countries as designated by DoS (see this)
- inconsistencies in SecureFlight or passport data entered into the PNR
- potential name matches to one or more of the watch lists (targeted SSSS)
- random SSSS (yes, it still does happen, though much less frequently than before)
If I had to guess, I would say that in this case, it is the one-way itinerary + international destination. Some airlines program their systems to prevent/reduce flagging for elite frequent flyers traveling on one-way tickets, but the OP does not indicate any elite status.
Feb 15, 2011, 10:41 am
#55
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
I have a flight tomorrow IAD-DFW-FRA. It's an award one-way ticket.
I am trying to check-in online as the DFW-FRA sector is oversold. I enter all my information but get this error message: "We are unable to check you in. Please check in at the airport with an agent."
Any one have any ideas what's up? Both reservations and two people at web services say everything looks fine on their end, so they are just as clueless as me.
Thanks in advance for any help.
Brian
I am trying to check-in online as the DFW-FRA sector is oversold. I enter all my information but get this error message: "We are unable to check you in. Please check in at the airport with an agent."
Any one have any ideas what's up? Both reservations and two people at web services say everything looks fine on their end, so they are just as clueless as me.
Thanks in advance for any help.
Brian
This thread has now been merged into the existing thread on international OLCI problems, found by Searching "international checkin". Please share your experiences and review those of others here.
/Moderator
Feb 15, 2011, 3:13 pm
#56
Join Date: Aug 2006
Location: NYC
Programs: AA LT G (1MM);DL G, UA GM
Posts: 2,028
When I've tried to check in for my last few international flights through the e-mail I received, I got an error message. But by logging onto AA.com and then clicking through to my reservation I was able to check in without issue.
Feb 15, 2011, 11:28 pm
#57
Join Date: Nov 2010
Location: Seattle
Programs: AS MVPG 75K
Posts: 2,574
- Tickets must be issued electronically to be eligible for Online Flight Check-In.
- The first flight of the itinerary for which a customer is checking in must be operated by American Airlines, American Eagle or AmericanConnection, British Airways or Iberia.
- Additionally, international customers must meet international flight requirements.
Feb 16, 2011, 12:47 am
#58
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
Had the same issue with AA.com OLCI telling me "We are unable to check you in. Please check in at the airport with an agent." on international segments twice, one on 12FEB and one on 14FEB. These were plain-vanilla SWUd flights with no connections and on the same PNR, with all the required documentation already entered.
Both times I ignored the "with an agent" bit, went to a check-in kiosk at the airport, entered my AAdvantage number to pull up my reservation, and both times the kiosk spit out a boarding pass without any further questions/need for information/scanning of documents etc.
YAAA.comB (Yet another AA.com bug). I thought about reporting it, but given how customer-led improvements to AA.com have always been ignored over the years, I didn't bother with it. Sooner or later an AA VP will be the victim of this bug and something will be done about it.
Both times I ignored the "with an agent" bit, went to a check-in kiosk at the airport, entered my AAdvantage number to pull up my reservation, and both times the kiosk spit out a boarding pass without any further questions/need for information/scanning of documents etc.
YAAA.comB (Yet another AA.com bug). I thought about reporting it, but given how customer-led improvements to AA.com have always been ignored over the years, I didn't bother with it. Sooner or later an AA VP will be the victim of this bug and something will be done about it.
Feb 18, 2011, 9:46 am
#59
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
YAAA.comB (Yet another AA.com bug). I thought about reporting it, but given how customer-led improvements to AA.com have always been ignored over the years, I didn't bother with it. Sooner or later an AA VP will be the victim of this bug and something will be done about it.
I applaud them for at least trying to do the right thing, but it's been out several months now- I'm sure that they should have a wealth of failures to analyze by now.
I guess it's good that they think they're working on it, and I appreciate the candor, and sincere apology of the agent. Maybe by 2012
Cheers.
Mar 5, 2011, 6:53 am
#60
Join Date: Jan 2008
Location: Austin
Programs: AA, AS, WN
Posts: 503
OUtbound may or may not be an issue. Inbound is/was for me. Two of us traveling on separate but identical itineraries - my non-status traveling companion had been upgraded using my VIPs at booking (as was my outbound). My return was waitlisted.
We could (and did) check my companion in online for the return, but nada for me.
Had a similar issue on a trip to FCO in October. In that case, the upgrade cleared 6 hours before departure, but left me with no means to check-in.
We could (and did) check my companion in online for the return, but nada for me.
Had a similar issue on a trip to FCO in October. In that case, the upgrade cleared 6 hours before departure, but left me with no means to check-in.
