TheAAdmiral

Thanks for the heads up. I just checked my reservation online and in the passenger information area, there was a warning for more information needed before we could travel. They were requiring emergency contact information and passport information. Once entered, I was informed ( under the summary heading) that 24 hour online check in would be available for us.

aamilesslave

For me, the OLCI button shows within 24 hrs of flight, but I receive an error to check in with an agent if my upgrade has already cleared. I can do OLCI just fine if my upgrade has not yet cleared. TravelPort and AA are working the issue, and I report to TravelPort each time I encounter the issue.

The lines at the counter are noticeably longer as a result, and the agent who checked me in at LAX this week was clearly as frustrated as I was... I'm hoping that my upgrades don't clear >24 hours before flight until this issue is fixed

beachfan

I was able to check in on line after all, button appears at T-24 hours

kabroui

Mine didn't work yesterday either but I think it was because I had a JAL codeshare at the last leg.

wobbly wings

Just as a follow-up I was never able to checkin online even a few hours before the international sector. The page reported the green tick I could checkin but in fact the button never materialised. The checkin agent said "Oh yes, that happens frequently with international legs". She didn't know why. Needless to say I missed the upgrade. Perhaps I wouldn't have got it anyway - I'll never know.

pdog02

Any destination that requires a Visa is not eligible for on-line check in. Don't beat yourself up trying.

nrr

From the wording on aa.com, you can refuse to give emergency contact info, and your itn would still be OK; but you must take some action + or -.

nbevan

Last week I had 3 domestic domestic legs culminating in DFW-LHR with a waitlisted SWU with the flight showing J1. My objective was to get to the top of the SWU wait list by having the earliest check in time with connection. But 24 hours before the first leg, I could not check in online. Web support said that it should be possible, so temporarily removed the wait listed SWU, which enabled me to check in - but only for the first 2 legs!

The AC agent for my initial departure was unable to check me in for the remaining legs, but the AC agent at the second airport had no problem (and did not understand why it could not have been done at the first airport).

Fortunately I was successful in getting to the top of the wait list, and got the only upgrade offered. ^

MiamiAirport Formerly NY George

I assume China requires a Visa. If so, you must check in with an agent. No OLCI or kiosk check in.

flyingbroom

oops posted in wrong forum.

Global_Hi_Flyer

My experience traveling to Madrid last week was that online check-in was impossible if there was a VIP upgrade request waitlisted, but itins with cleared upgrades checked in fine.

I had two itineraries (one confirmed, one waitlisted) to compare (one mine, one a traveling companion).

dia1

At least that is what I was told by AA Customer Service whom I called after the second of two recent occasions when I was able to check in online for the ex-US flight but not for the return flights originating in Europe (ex-ZRH, ex-MAD). In both cases, both directions, I had miles+copay upgrade requests pending that had not cleared. Apparently this does not affect the ex-US portion for US-based pax, only the ex-elsewhere flights.

Upgrades cleared at the airport going on one trip and returning on the other. Surprised to get any m+$ upgrades at the airport given what has been posted on FT and TB recently.

ESpen36

I've had repeated trouble checking in online for the RETURN segments on quick-turn MRs to MAD/FRA. When I check in at T-24 hours before the first flight, I get all the outbound boarding passes, but none of the return ones. I've also tried to reprint at the airport kiosks, and it simply will not generate the return boarding passes (departing Europe). Yes, yes, I know the AAngels have the ability to do it, but I'd rather not be questioned about my MRs or have my record flagged for unusual travel activity.

One thing I thought about doing was to wait to do OLCI as late as possible on the morning of departure (in order to be within T-24 hours of the first RETURN flight's departure time).

Does anybody know if it matters if I try to check in using the big red button in the email, vs. logging directly into AA.com and accessing the PNR from there? I seem to recall a discussion a while back that the "big red button" approach tended to be "cleaner" and yielded greater probability of success than logging in to AA.com.

(Note that I've had this problem with quick-turn MRs domestically too. For example, I do MRs to SFO a lot, and no matter how late I wait, I cannot print, reprint, or kiosk print the ex-SFO segment until I arrive at SFO. Yes, all my upgrades have cleared in advance.)

nbevan

I have been told this for SWU upgrades. So a week ago with a waitlisted SWU for LHR-ORD showing J2 the day before departure, I was pleasantly surprised to be able to check in at T-23:57. At the gate I was told there was no chance of an upgrade, as transfer pax had the seats and 2 people had checked in earlier than me (maybe FTers at T-23:59?).

I took my seat in coach, but the FA came back with my upgrade before the door shut.

dia1

That's good news! I sure hope this represents a general change in policy/procedure for all pending upgrade requests.