AA FAs start peddling credit cards like US
#46
Moderator: Coupon Connection & S.P.A.M
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So your opinion about onboard sales apparently depends on what they're selling. It's OK to sell some things (e.g., duty-free) but not others (e.g., credit cards). Now there's a slippery slope problem if ever I saw one. Who's the arbiter of what's appropriate and what's not? What offends some won't offend others.
And how long does the sales pitch last? Assume the maximum, -- a general announcement plus an individual ask to each passenger. The general announcement will be under 15 seconds, I'm fairly certain. (15 seconds sounds so short, but count it out. It's actually fairly long.) The individual ask? 5-10 seconds. Say a maximum of 30 seconds total. Out of an average flight length of, what, 2½ hours?
People won't stop flying AA because of this. I predict that you won't, either. People make flight decisions for a number of different reasons, -- schedule, fare, membership in FFP, etc. We read so often on FT posts that the OP will never fly airline XX again. Of course as soon as they need to go somewhere where XX has the best fare or schedule, that threat is out the window.
I predict that if this credit card sales thing does happen, it won't reduce the loads at all.
And how long does the sales pitch last? Assume the maximum, -- a general announcement plus an individual ask to each passenger. The general announcement will be under 15 seconds, I'm fairly certain. (15 seconds sounds so short, but count it out. It's actually fairly long.) The individual ask? 5-10 seconds. Say a maximum of 30 seconds total. Out of an average flight length of, what, 2½ hours?
People won't stop flying AA because of this. I predict that you won't, either. People make flight decisions for a number of different reasons, -- schedule, fare, membership in FFP, etc. We read so often on FT posts that the OP will never fly airline XX again. Of course as soon as they need to go somewhere where XX has the best fare or schedule, that threat is out the window.
I predict that if this credit card sales thing does happen, it won't reduce the loads at all.
Yes, duty free is acceptable, selling alcohol is repugnant (should all be free and high quality), and hawking credit cards is tacky and low-class. It's not why I fly. Speaking of slippery slopes, how about the opposite direction? Time-share pitches? (Talk about a captive audience!) AAirpass? Aeropr0n? Why stop at being tacky?
#47
FlyerTalk Evangelist
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Yes. But they were put on a tray that had a linen cloth over it. That makes it classier. And OK.
#48
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Yes, duty free is acceptable, selling alcohol is repugnant (should all be free and high quality), and hawking credit cards is tacky and low-class. It's not why I fly. Speaking of slippery slopes, how about the opposite direction? Time-share pitches? (Talk about a captive audience!) AAirpass? Aeropr0n? Why stop at being tacky?
#49
Moderator: Manufactured Spending
Join Date: Jul 2011
Posts: 6,580
Not sure if it is AA however i believe one airline is going to be using the tablets the purser has to personalize the pitch -- i.e. -- if you don't belong to the lounge, emphasize free lounge passes; if you are non-elite, focus on free first bag; if you already have a card, sell the upgrade card. From what I heard was the goal was to go paper free - all done electronically.
I know that's tasteless, but so is what she's doing.
#50
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For some liquor items particularly cognac, especially in the months when they were running an "extra" discount, the prices for the in-flight duty free sales were much better than the DF pricing in LHR, CDG or ZRH--this was your last chance to buy DF--I didn't find that sales pitch objectionable.
#51
Join Date: Feb 2005
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#52
Join Date: Feb 2009
Location: USA
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Exactly... $50 per app plus bonuses. Those who are good at it can double their salary. You really think that a flight attendant cares if it seems tacky? Plenty of people do FAR tackier things for far less money.
#53
Moderator: Coupon Connection & S.P.A.M
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#54
Join Date: Jan 2007
Location: Laguna Niguel, CA
Programs: AA PLT, 1.8mm
Posts: 6,988
Next time I'm solicited on a plane, I guess I'll respond with " did you just solicit your customer ? Do you have any dignity or professionalism at all ?"
followed with:
"Now be a good waitress and go bring me a coke".
#55
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
"We are primarily here for your safety....and to make extra money with credit applications."
#56
Join Date: Mar 2009
Location: LAX
Posts: 3,267
When I worked in retail one summer, they paid a token amount for getting people to sign up for store credit cards. I think it was literally $1 a card.
That was the carrot. The stick was that if you didn't get enough apps in a month, you got called into the supervisor's office and written up for "not performing up to company standards." They never said what happened if you got written up too much, but the implied threat was there.
Luckily I was just there for the summer, and I think I opened two accounts the whole time (one was my own!). I got written up, but I didn't give a durn since I was quitting anyway.
Hopefully, the FAs have a strong enough union to protect them against this "little carrot with a huge stick" approach. There was no union where I worked...and I still remember that the employee guide said "here at Mervyns, we're just one Big Happy Family. We don't need outside groups coming in and messing up our Big Happy Family, now do we?" Hah! The very first thing I've done at every job I've had since then, where there was a union, was to sign up.
That was the carrot. The stick was that if you didn't get enough apps in a month, you got called into the supervisor's office and written up for "not performing up to company standards." They never said what happened if you got written up too much, but the implied threat was there.
Luckily I was just there for the summer, and I think I opened two accounts the whole time (one was my own!). I got written up, but I didn't give a durn since I was quitting anyway.
Hopefully, the FAs have a strong enough union to protect them against this "little carrot with a huge stick" approach. There was no union where I worked...and I still remember that the employee guide said "here at Mervyns, we're just one Big Happy Family. We don't need outside groups coming in and messing up our Big Happy Family, now do we?" Hah! The very first thing I've done at every job I've had since then, where there was a union, was to sign up.
#58
Join Date: May 2003
Location: Virginia
Posts: 1,558
-will you be doing it via your tablets, paper applications or both?
- how much do you get per sign-up
- is it split between the FAs or just the person who signs up?
- how is it determined who gets to sell?
Anyone can choose to participate and when passing them out they are slotted so everyone gets a fair share.
I do participate in the program but always do it appropriately I never do it on early morning or late night flights when a lot of people are sleeping. I also don't do it on the very short flights where they cater express beverage service because if we don't have time to do a full service we shouldn't have time to do credit cards. On my last 3 day trip we did the credit card announcement one leg because of those reasons. I do it for personal reasons, 2 very sick parents and a lot of unexpected expenses the last couple of years where taking a second part time job isn't possible. There are a lot of reasons f/as participate (spouses have lost jobs, people are thrown into single parenthood, people still tryin to recover past paycuts). When I do it, we make one short announcement and one quick pass thru the cabin. I don't ask people individually and don't do any follow up announcements. I know some f/as are over the top with it and when I fly with them I won't participate. For those of you that think defacing the airplane or making condescending comments to the crew will make you feel better why don't you take a minute and think why they might need that little bit of extra income.
#59
Moderator: Coupon Connection & S.P.A.M
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*There should be no seat-back/bin advertising whatsoever. It's truly the epitome of "tacky".
#60
Suspended
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Loud, boorish, cloddish pax: "CREDIT CARD APPLICATION?!?!? Don't you know who I am??"