ARCHIVE: Guide to, and listing of, compensation (2012)
Mar 27, 2012, 8:40 pm
#151
Join Date: Jul 2000
Location: 6E Westbound, 4E Eastbound
Programs: AA EXP & 3MM, Priority Club Plat since 1984
Posts: 6,293
AAdvantage status: EXP
Fare Class: X Ticket
Flight: DFW DEN
What happened: short story 3 hour delay
Delayed boarding by about ten minutes. After we boarded, we sat until they emptied the plane to fix an electrical problem. Then the plane was taken out of service. After we were given a new gate and the luggage was transferred, we waited an additional half hour for catering. What should have been an afternoon of meetings turned into the pleasure of landing in Denver after 3PM with 40 mile an hour gusts.
I sent a grumpy email about MD80s, followed by lack of contact nor information (the EXP desk had nothing), and a lost afternoon. I added that if things happen even only once very hundred segment or so, for some of us that can be once a year.
Thirty seven minutes later an apology and 8,000 miles.
Fare Class: X Ticket
Flight: DFW DEN
What happened: short story 3 hour delay
Delayed boarding by about ten minutes. After we boarded, we sat until they emptied the plane to fix an electrical problem. Then the plane was taken out of service. After we were given a new gate and the luggage was transferred, we waited an additional half hour for catering. What should have been an afternoon of meetings turned into the pleasure of landing in Denver after 3PM with 40 mile an hour gusts.
I sent a grumpy email about MD80s, followed by lack of contact nor information (the EXP desk had nothing), and a lost afternoon. I added that if things happen even only once very hundred segment or so, for some of us that can be once a year.
Thirty seven minutes later an apology and 8,000 miles.
Mar 28, 2012, 9:00 pm
#152
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Mar 28, 2012, 11:04 pm
#153
Join Date: May 2007
Location: DFW
Programs: WN A+, AA, HYATT DIAMOND, SPG
Posts: 1,125
Wife and I are flying CDG - DFW July 22 on the midday non-stop. Very high fares for this flight already, seating chart getting full and I expect it to be oversold.
Would be glad to get bumped. What should I expect and/or ask for?
Any help would be much appreciated.
Would be glad to get bumped. What should I expect and/or ask for?
Any help would be much appreciated.
Mar 29, 2012, 5:53 pm
#154
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Second, July is a long way off. I wouldn't start counting your chickens yet.
Apr 17, 2012, 9:10 pm
#155
Join Date: Aug 2002
Location: Mid-Levels, Hong Kong
Programs: AA EXP, CX MPC GLD, MR PLT, SPG PLT, National Exec.
Posts: 686
Paid $996.00 for R/T HKG-LAX via NRT with a LAX-SJC and SFO-LAX sector on the trip. Just home and adding up vouchers collected.
$200 for complaint to AA as used previous voucher given by Customer Relations to try and ticket this trip and not able to use on tickets originating outside of US. I live in HK. So original $200 voucher was doubled to $400 and reissued as paper cert. versus e-cert.
$500 for VDB off LAX-SJC to go onto SFO.
$200 for lost bag on return. Bags not loaded out of SFO to LAX for trip home to HKG via NRT.
So total for one trip $900 not bad.
Need to follow up on one flight as flight was delayed two hours because of a mechanical missed lunch meeting and down graded.
$200 for complaint to AA as used previous voucher given by Customer Relations to try and ticket this trip and not able to use on tickets originating outside of US. I live in HK. So original $200 voucher was doubled to $400 and reissued as paper cert. versus e-cert.
$500 for VDB off LAX-SJC to go onto SFO.
$200 for lost bag on return. Bags not loaded out of SFO to LAX for trip home to HKG via NRT.
So total for one trip $900 not bad.
Need to follow up on one flight as flight was delayed two hours because of a mechanical missed lunch meeting and down graded.
Apr 17, 2012, 9:30 pm
#156
Join Date: Sep 2000
Location: Burlingame, CA
Programs: TK Miles & Smiles, CM ConnectMiles, AA Advantage
Posts: 2,129
Status: PLT
Fare: cheap Y with advance purchase
Route: DFW - SFO
What happened: Connecting FLL-DFW-SFO. Upon arrival at DFW, flight was delayed by more than 2 hrs at the last minute due to mechanical.
Compensation: $300 evoucher.
P.D. Companion who is GLD was booked under same PNR and received 8000 miles.
Fare: cheap Y with advance purchase
Route: DFW - SFO
What happened: Connecting FLL-DFW-SFO. Upon arrival at DFW, flight was delayed by more than 2 hrs at the last minute due to mechanical.
Compensation: $300 evoucher.
P.D. Companion who is GLD was booked under same PNR and received 8000 miles.
Last edited by aw; Apr 17, 2012 at 9:44 pm
Apr 18, 2012, 3:53 am
#157
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Status: PLT
Fare: cheap Y with advance purchase
Route: DFW - SFO
What happened: Connecting FLL-DFW-SFO. Upon arrival at DFW, flight was delayed by more than 2 hrs at the last minute due to mechanical.
Compensation: $300 evoucher.
P.D. Companion who is GLD was booked under same PNR and received 8000 miles.
Fare: cheap Y with advance purchase
Route: DFW - SFO
What happened: Connecting FLL-DFW-SFO. Upon arrival at DFW, flight was delayed by more than 2 hrs at the last minute due to mechanical.
Compensation: $300 evoucher.
P.D. Companion who is GLD was booked under same PNR and received 8000 miles.
Apr 18, 2012, 12:02 pm
#158
Join Date: Apr 2011
Programs: AA EXP, AA Lifetime Gold, Marriott Platinum
Posts: 71
5000 miles for 3 hour delay;(
I logged into my account this morning and found that I had 5000 bonus miles posted.
I had a 3 hour delay from CDG to ORD yesterday due to a mechanical issue. Apparently there was a problem with a windshield.
5000 miles seems like very little compensation for this type of delay. I was thinking more along the lines of a travel voucher!
Is it worth pursuing with AA EXP desk?
Thanks for your expertise!!
I had a 3 hour delay from CDG to ORD yesterday due to a mechanical issue. Apparently there was a problem with a windshield.
5000 miles seems like very little compensation for this type of delay. I was thinking more along the lines of a travel voucher!
Is it worth pursuing with AA EXP desk?
Thanks for your expertise!!
Apr 19, 2012, 6:07 pm
#159
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I logged into my account this morning and found that I had 5000 bonus miles posted.
I had a 3 hour delay from CDG to ORD yesterday due to a mechanical issue. Apparently there was a problem with a windshield.
5000 miles seems like very little compensation for this type of delay. I was thinking more along the lines of a travel voucher!
Is it worth pursuing with AA EXP desk?
Thanks for your expertise!!
I had a 3 hour delay from CDG to ORD yesterday due to a mechanical issue. Apparently there was a problem with a windshield.
5000 miles seems like very little compensation for this type of delay. I was thinking more along the lines of a travel voucher!
Is it worth pursuing with AA EXP desk?
Thanks for your expertise!!
On second thought, you may be able to ask for more comp under EC law. Click on the link in the OP to search the previous comp thread to see how it is done, and if you qualify.
Apr 20, 2012, 12:14 am
#160
Original Member, Ambassador: OneWorld Alliance
Join Date: May 1998
Location: Austin, TX, USA
Programs: AA ExecPlat & 3MM; Marriott Titanium
Posts: 1,015
Did it cause a major inconvenience (nb missed meeting, connexion, etc)? If no, then I wouldn't bother. AA tracks complaints, so save it for when you are really inconvenienced.
On second thought, you may be able to ask for more comp under EC law. Click on the link in the OP to search the previous comp thread to see how it is done, and if you qualify.
On second thought, you may be able to ask for more comp under EC law. Click on the link in the OP to search the previous comp thread to see how it is done, and if you qualify.
I think that your advice of letting this go, unless there was a major inconvenience, is a good one.
Apr 20, 2012, 6:46 am
#161
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
For a CDG-ORD flight (over 3,500km) the delay has to be 4 hours in order for EC 261/2004 (Article 6, 1.c) to be in effect.
I think that your advice of letting this go, unless there was a major inconvenience, is a good one.
I think that your advice of letting this go, unless there was a major inconvenience, is a good one.
Apr 22, 2012, 6:26 am
#162
Join Date: Apr 2006
Location: Washington state
Programs: AA LT Gold
Posts: 269
Delayed DFW to FRA
Arrived at DFW around noon for 3:30 PM departure. Showed ontime. Around 2:30 showed delay to 4:30 and eventually announced mechanical minor problem and could see guys entering plane near nose gear. Around 4:30 front cargo door opened and two plastic wrapped pallets loaded and then two canvas type pallets loaded. Departure to 5:00 then 5:30 and 6:00. Later rear cargo door opened and two canvas type pallets loaded. Never any mention of cargo being loaded an hour and an hour and half after scheduled departure. Eventually started boarding around 6:00 but after boarding started announced another mechanical problem and could see workers inside near front of plane. Text received announcing 6:30 departure but may have gotten away from gate a few minutes earlier then 6:30. So 3 hours late to Frankfurt and some missed connections. Also on return from FRA to DFW had good 21B seat but the electrical in that part of plane not working so could not use computer past battery life. I was on a milesaver award and I am lifetime gold. I just sent email to CR and suggested some miles for both the delay and the lack of electrical. I did not suggest an amount. Any suggestions on what would be reasonable. Thanks as always for all the flyertalk help and tips.
Apr 22, 2012, 6:46 am
#163
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Arrived at DFW around noon for 3:30 PM departure. Showed ontime. Around 2:30 showed delay to 4:30 and eventually announced mechanical minor problem and could see guys entering plane near nose gear. Around 4:30 front cargo door opened and two plastic wrapped pallets loaded and then two canvas type pallets loaded. Departure to 5:00 then 5:30 and 6:00. Later rear cargo door opened and two canvas type pallets loaded. Never any mention of cargo being loaded an hour and an hour and half after scheduled departure. Eventually started boarding around 6:00 but after boarding started announced another mechanical problem and could see workers inside near front of plane. Text received announcing 6:30 departure but may have gotten away from gate a few minutes earlier then 6:30. So 3 hours late to Frankfurt and some missed connections. Also on return from FRA to DFW had good 21B seat but the electrical in that part of plane not working so could not use computer past battery life. I was on a milesaver award and I am lifetime gold. I just sent email to CR and suggested some miles for both the delay and the lack of electrical. I did not suggest an amount. Any suggestions on what would be reasonable. Thanks as always for all the flyertalk help and tips.
Apr 22, 2012, 8:20 am
#164
Join Date: Apr 2006
Location: Washington state
Programs: AA LT Gold
Posts: 269
Response from AA CR in less then 3 hours
"Thank you for contacting us regarding your recent trip to Europe.
We are terribly sorry that we didn't get you to your destination as planned. Regrettably, the mechanical issue with the particular airplane scheduled for your flight caused an unavoidable delay. Still, we can appreciate how frustrating it must have been to spend your time waiting for your flight to depart.
We are also sorry to hear about the electrical situation on the return. We can certainly understand the disappointment.
We'd like to apologize in a concrete way and have credited 15,000 Customer Service Bonus miles to your AAdvantageŽ account to do so.
Mr. *****, while we know you were disappointed with us, we are glad you took the time to write to let us know. It gave us this opportunity to express our apologies for what happened and attempt to make things up to you. Please continue to fly with us.
Sincerely,
Ann E. Barnes
Customer Relations
American Airlines"
Thanks again Flyertalk, miles already in account
We are terribly sorry that we didn't get you to your destination as planned. Regrettably, the mechanical issue with the particular airplane scheduled for your flight caused an unavoidable delay. Still, we can appreciate how frustrating it must have been to spend your time waiting for your flight to depart.
We are also sorry to hear about the electrical situation on the return. We can certainly understand the disappointment.
We'd like to apologize in a concrete way and have credited 15,000 Customer Service Bonus miles to your AAdvantageŽ account to do so.
Mr. *****, while we know you were disappointed with us, we are glad you took the time to write to let us know. It gave us this opportunity to express our apologies for what happened and attempt to make things up to you. Please continue to fly with us.
Sincerely,
Ann E. Barnes
Customer Relations
American Airlines"
Thanks again Flyertalk, miles already in account
Apr 22, 2012, 8:35 am
#165
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
"Thank you for contacting us regarding your recent trip to Europe.
We are terribly sorry that we didn't get you to your destination as planned. Regrettably, the mechanical issue with the particular airplane scheduled for your flight caused an unavoidable delay. Still, we can appreciate how frustrating it must have been to spend your time waiting for your flight to depart.
We are also sorry to hear about the electrical situation on the return. We can certainly understand the disappointment.
We'd like to apologize in a concrete way and have credited 15,000 Customer Service Bonus miles to your AAdvantageŽ account to do so.
Mr. *****, while we know you were disappointed with us, we are glad you took the time to write to let us know. It gave us this opportunity to express our apologies for what happened and attempt to make things up to you. Please continue to fly with us.
Sincerely,
Ann E. Barnes
Customer Relations
American Airlines"
Thanks again Flyertalk, miles already in account
We are terribly sorry that we didn't get you to your destination as planned. Regrettably, the mechanical issue with the particular airplane scheduled for your flight caused an unavoidable delay. Still, we can appreciate how frustrating it must have been to spend your time waiting for your flight to depart.
We are also sorry to hear about the electrical situation on the return. We can certainly understand the disappointment.
We'd like to apologize in a concrete way and have credited 15,000 Customer Service Bonus miles to your AAdvantageŽ account to do so.
Mr. *****, while we know you were disappointed with us, we are glad you took the time to write to let us know. It gave us this opportunity to express our apologies for what happened and attempt to make things up to you. Please continue to fly with us.
Sincerely,
Ann E. Barnes
Customer Relations
American Airlines"
Thanks again Flyertalk, miles already in account