rkh29

"Thank you for contacting us regarding your recent trip to Europe.

We are terribly sorry that we didn't get you to your destination as planned. Regrettably, the mechanical issue with the particular airplane scheduled for your flight caused an unavoidable delay. Still, we can appreciate how frustrating it must have been to spend your time waiting for your flight to depart.

We are also sorry to hear about the electrical situation on the return. We can certainly understand the disappointment.

We'd like to apologize in a concrete way and have credited 15,000 Customer Service Bonus miles to your AAdvantageŽ account to do so.

Mr. *****, while we know you were disappointed with us, we are glad you took the time to write to let us know. It gave us this opportunity to express our apologies for what happened and attempt to make things up to you. Please continue to fly with us.



Sincerely,



Ann E. Barnes
Customer Relations
American Airlines"
Thanks again Flyertalk, miles already in account