mathlete

Just a few threads down from yours: http://www.flyertalk.com/forum/ameri...solidated.html

pkerr

And if you would be so kind... where does it say how long it typically takes to post?
Thanks

mathlete

Searched that thread for "how long". Found a couple that look relevant:

http://www.flyertalk.com/forum/ameri...ml#post9741569

http://www.flyertalk.com/forum/ameri...l#post11593334

IflyonAA

You're welcome. Many on FT seem to have gotten out of bed on the wrong side in the mornings. Either that or the secretary's made their coffee incorrectly this morning.

Tick tock - life is too short to be miserable.

hobbescene

Received a single $200 voucher which i think is well below what i should have received.
Might take it upstairs via snail mail and see what happens.

uxb

That would be my next move. Sorry.

Wollstonecraft

Electrical power not working on a 10+ hour flight MAD-DFW. Too bad for me, since I selected this specific seat to get work done on the long flight. No status at the time.

Compensation was 5,000 miles and an email explaining that they are reconfiguring their planes and I was on one that was not ready yet. I was OK with that, especially since the seat next to me was empty and I ended up sleeping pretty well.

mikelat

I think you have a good argument for your SWU back, but I wouldn't expect them to extend expiration for another year. How is one more year's use of the SWU related to not being able to use it on this flight? What if it had not cleared in the first place? You'd be in the same position. If they do grant it, that'd be a surprise to me and a very generous gift to you!

kaiotes

woRK In progress on the DEQ11 and DEQAA promo credits.
Expected to reflect at the next sweep. had to call couple times cuz they didn't code it right.

uxb

I am just surprised that you got comp miles AND ORC. Usually it is one or the other. Congrats!

pkerr

Update:
As suggested, I contacted AA again (using their e-mail form) and let them know it had about almost 2 weeks since stated miles were supposed to be placed in my account. Less than 30 minutes later I received a phone call to let me know they were sorry and would get the posted in within 24 hours.

JY1024

Glad you contacted AA again! Sounds like they did drop the ball on your case ID (), but good to see that they contacted you to resolve. ^

Deltahater

date 1/24/2012-1-31-2012

Status: Lowly PLT

What happened
AUS-DFW delayed 69 mins
DFW-LON delayed over 5 hours then cancelled
Lost non-refundable hotel for 650 EUROS in Europe
Lost non-refundable connecting flight on LH on separate ticket $230
Lost important business meeting in LON
Downgraded from J to Y because EXP showed up last minute on DFW-FRA for next day
Charged 100 EUROS by NIKI air for excess luggage (2nd bag) on VIE-FRA feeder flight
Downgraded daughter and wife on AA71 (FRA-DFW) since no two available seats were together in J
Powerport on working on AA71 during the entire flight
DFW-AUS delayed 40 mins
2 bags lost, 1 returned after 3 days, other one not found yet

What do you think is reasonable compensation for this adventure?

uxb

Sounds like you had a bit of a rough trip w/ AA. You deal with a bunch of issues, so I will try to break it down.

1. In re: DFW > LON, you may be eligible for compensation under EU law because the segment was cancelled. This depends on the reason. If the reason was something other than Wx, then you are eligible. It is up to you to negotiate the compensation under this scheme. Compensation is per pax, and since you will likely be refunded the segment, that should more than offset the cost of your pre-paid arrangements in Europe.

2. It looks like you were reaccomodated on DFW > FRA > DFW. How were you booked for J? Were you using an eVIP? Miles + copay? Award ticket? I have several more questions regarding this, but it depends on how you answer.

3. Was VIE your final destination? If so, then was LH booked LON > FRA > VIE? If so, then okay. If not, then how were you getting to VIE from FRA?

4. You downgraded your wife and daughter to Y from J because no two seats were together? How old is your daughter? Did you sit in J despite this fact? Were you unable to finnagle a single pax into giving up their seat so your wife and daughter could get seated together?

5. Did the lost baggage occur during your trip, or at the end of your trip?

mmjaysee

How do you guys determine whether to take eVoucher or miles. I was offered 15,000 miles for a a broken TV on a TPAC flight plus a delayed then canceled connecting flight due to mechanical reason. They offered me 15,000 miles or $150 evoucher. What would you choose?