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I Got/Didn't Get MVP/Gold/75K Upgrade on AS (2018)

Old Jan 8, 2018, 3:39 pm
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Last edit by: flyupfrnt
Please post your upgrade successes & failures including:

Date
Route (Please bold if failure)
Flight Number
Status (MVP, Gold or 75K)
Fare Class
Add companion if there was one
Time the upgrade cleared or position on waitlist if didn't clear
Date of ticket purchase

Examples:
2/2/18 SEA-ANC AS 67 75K Upgrade cleared at T-120 hours
2/19/18 MSY-SEA AS 887 MVPG Didn't clear 4/22 on waitlist
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I Got/Didn't Get MVP/Gold/75K Upgrade on AS (2018)

Old Jan 20, 2018, 12:43 pm
  #46  
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Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,673
Originally Posted by jjmadison
1/20 IAD-SFO 935a departure: UG @ gate, after request (MVPG)

I called cust service 14 hours out about an upgrade and after 40 minutes on hold, they said there is something wrong with the system, gave me 5000 miles for the trouble, but no upgrade. In the past, with MVPG, Ive always been able to select open MCS seats 24 hours out.

When I reached the gate, I asked about available MCS (premium) seat upgrades. The agent immediately placed me in one of several open MCS seats. The agent said the Alaska-Virgin upgrade system is currently broken and the only way to get premium seats is to request them at the gate.

Anyone else having this problem?
After taking multiple VX flights last October (the mileage runs everyone was taking back and forth across the country), I think the entire seating process with VX is broken which is why I won't voluntarily take a VX flight until after they get absorbed as AS flights later this year....myself and others have reported spending HOURS on chat, twitter, phone, ticket counter, etc. trying to sort our the seating mess and as much as I enjoy traveling, that's not how I want to spend my time unless they sell me two cross-country round-trips for $135
PDXPremier is offline  
Old Jan 21, 2018, 11:58 am
  #47  
 
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,477
1/20/18 RNO-SEA AS 3355 10:32 am departure. 2 MVPGs cleared at T-72 hrs

Nobody on waitlist for this SkyWest E175 flight and 1 F seat went out empty.
Westcoaster is offline  
Old Jan 21, 2018, 3:28 pm
  #48  
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Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Its pretty sad when you can't clear the 75K upgrade at the window with a seat map like this: Currently F3 U0 for Fridays BOS-SAN


CDKing is offline  
Old Jan 21, 2018, 4:03 pm
  #49  
 
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,477
Originally Posted by CDKing
Its pretty sad when you can't clear the 75K upgrade at the window with a seat map like this: Currently F3 U0 for Fridays BOS-SAN...
As you noted there are actually only 3 F seats available. The email I got last week notifying me of an upgrade said "First Class seats are assigned at the gate or you may select your seat online." Sure enough the system didn't assign F seats when they upgraded us. That helps explain why seat maps look relatively empty after upgrades are processed unless everyone who's upgraded takes the time to go select a seat.

Good luck on Friday.
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Old Jan 21, 2018, 9:56 pm
  #50  
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Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,236
Originally Posted by jjmadison
1/20 IAD-SFO 935a departure: UG @ gate, after request (MVPG)

I called cust service 14 hours out about an upgrade and after 40 minutes on hold, they said there is something wrong with the system, gave me 5000 miles for the trouble, but no upgrade. In the past, with MVPG, I’ve always been able to select open MCS seats 24 hours out.

When I reached the gate, I asked about available MCS (premium) seat upgrades. The agent immediately placed me in one of several open MCS seats. The agent said the Alaska-Virgin upgrade system is currently broken and the only way to get premium seats is to request them at the gate.

Anyone else having this problem?

nope, 17 Jan success recounted in “MCS Upgrades for AS Elites” thread; also several other instances therein

1/19
AS469 LAX-SEA (1610 departure)
originally booked on AS437 (1700 departure, P fare, purchased 12/28; SDCd directly into F ~noon)

Last edited by jrl767; Jan 21, 2018 at 10:02 pm
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Old Jan 22, 2018, 12:12 am
  #51  
 
Join Date: Jul 2004
Location: Seattle, Wa
Programs: AS 75K & BR Member- HHonors Diamond - Hertz PC - Marriott Titanium - IHG Ambassador
Posts: 2,379
1/22/18
AS2764
PDX-SEA
6:47 am
K fare bought 1/18/18
UG @T-10 hours**
**I had coincidentally just re-checked in when suddenly the UG processor blessed me.
Was #1 of 9 on UG list and 2 cleared.

Last edited by flyupfrnt; Jan 22, 2018 at 1:39 am
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Old Jan 22, 2018, 6:21 am
  #52  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
1/22

MCI SAN

75K .. award ticket Y, upgraded to F!
flyupfrnt likes this.
Mauibaby2008 is offline  
Old Jan 22, 2018, 6:22 am
  #53  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Originally Posted by Mauibaby2008
1/22

MCI SAN

75K .. award ticket Y upgraded to F
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Old Jan 22, 2018, 8:12 am
  #54  
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Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Originally Posted by Mauibaby2008
1/22

MCI SAN

75K .. award ticket Y, upgraded to F!
12.5K, 20K or 30K award?
CDKing is offline  
Old Jan 22, 2018, 8:32 am
  #55  
 
Join Date: Nov 2017
Location: Split b/w SAN and NYC
Programs: B6 Mosaic; AS MVPG 75K; DL Plat
Posts: 14
Date 1/19/18
Route EWR - SAN
Flight Number 772
MVP
Fare Class K
T-6 hrs
Purchased: 1/2/18
New Yorka is offline  
Old Jan 22, 2018, 9:24 am
  #56  
 
Join Date: Sep 2009
Location: Seattle
Programs: AS MM, MVPGold100k, Hilton Diamond, Hertz Presidents Circle
Posts: 1,475
Date 1/22/18
Route SEA BUR
Flight Number AS 520
Status (75K)
Fare Class R
position on waitlist 4th out of 15 at T-3.5 hrs out
Date of ticket purchase Dec 30th
ctporter is offline  
Old Jan 22, 2018, 10:08 am
  #57  
Original Poster
 
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,208
Date: 1 24 (167) & 25 (128)
Route: ANC-FAI
Flight Number: 167
Status: (MVP, Gold75K
Fare Class: H
Time the upgrade cleared: 5 days out
Date of ticket purchase: Jan. 19

Route: FAI-SEA
Flight Number: 128
Status: MVP, Gold75K
Fare Class: V
Time the upgrade cleared: 4 days out
Date of ticket purchase: Jan. 19

Date: 1 26
Route: SEA-FAI

Flight Number: 133
Status: MVP, Gold75K
Fare Class: K
Time the upgrade cleared: 4 days out
Date of ticket purchase: Jan. 19

Route: FAI-ANC

Flight Number: 162
Status: MVP, Gold75K
Fare Class: Q
Time the upgrade cleared: 5 days out
Date of ticket purchase: Jan. 19
BOB W is offline  
Old Jan 22, 2018, 10:09 am
  #58  
Original Poster
 
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,208
Originally Posted by CDKing
Its pretty sad when you can't clear the 75K upgrade at the window with a seat map like this: Currently F3 U0 for Fridays BOS-SAN

I agree. Some of my flights have been clearing a 3-4 days out when only one or two seats have been assigned.
BOB W is offline  
Old Jan 22, 2018, 5:38 pm
  #59  
 
Join Date: Apr 2016
Location: Seattle, WA
Programs: AS - MVPG; DL - SM; Marriott, Hilton, SPG - Gold
Posts: 194
Date: 1-22-18
Route: SEA-PHX
Flight Number: 646
Status: MVP Gold
Fare Class: T
Date of ticket purchase: 12/22/17 (through corporate TA on Concur)

22/41 on wait list; didn't even clear an upgrade to Premium. First time since May that I've had to fly regular coach. Oh well.
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Old Jan 23, 2018, 9:39 am
  #60  
 
Join Date: Mar 2002
Location: berkeley, Ca, USA
Programs: Hyatt globalist, Alaska mvp gold, Marriott platinum, ihg diamond
Posts: 437
Flight 1/26/18 oak-lih upgraded me & no status companion to first at 72 hours.
Mvp gold
K class ticket
9/1/17 ticket purchase
wilma is offline  

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