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Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later

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Old Jun 28, 2017, 8:46 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: eponymous_coward
Cathay Award Guide Using Alaska Airlines Miles

Note: Cathay flights cannot be booked using alaskaair.com. Mileage requirements in chart form available on alaskaair.com.

Request your Partner Award reservation on Cathay Pacific by calling Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services) 5:00 a.m. - Midnight (PT), daily.
Routing Rules:
  • If it's not on the award chart, it's not allowed. For example EUROPE is To/From HKG only.
  • Stopover are only allowed on any CX award for North America awards as destination or origin. For instance: intra-Asia awards do not get a stopover. It must be a North America->Somewhere or Somewhere->North America award to qualify for a stopover.
  • The only awards that do not break at HKG are intra-Asia or North American ones. For instance, Australia-Europe/Middle East/Asia outside of HKG will be two awards (breaking at HKG). The AS award chart can be misleading about this and give you the impression you can fly an award like Australia/Europe-ICN, but the chart for these award types will show "Hong Kong".
  • One stop-over allowed on one way award. You can build open jaw and other advanced routings by booking multiple one way awards. Please note change fee rule below.
  • Allegedly stop-over only in Hong Kong, but some have posted success in other enroute cities such as YVR or SEA.
  • As of 5 June 2018 changes/cancellations made to a booking will incur a $125 fee which is waived for MVPG/MVPG75K. Bookings made prior to 5 June will be allowed one complimentary change or cancellation for up to 60 days prior to date of travel.
  • Awards can be booked 330 days in advance.
  • Cathay and Alaska (or an Alaska flight operated by SkyWest/Horizon on behalf of Alaska) are the only airlines allowed on a Cathay award. No other partner airlines may be used on a single award (e.g. American, JAL, Emirates).

North American Gateway Cities:

Western
Vancouver
San Francisco
Los Angeles
Seattle (Spring 2019)

Eastern (Can not be used if traveling to west coast)
Boston
Chicago
New York (JFK & EWR)
Toronto
Washington

Award Chart Links*:

Asia
Australia
Europe
India/Middle East
North America


Anyone with 90 posts and 90 days can edit the wiki. Everyone else if you want something added to the wiki please comment in the thread.
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Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later

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Old Oct 27, 2017, 8:01 am
  #1321  
 
Join Date: Aug 2015
Location: New York
Posts: 183
Originally Posted by Happy
THIS!

We have flew the TRULY TERRIBLE JL 787 KIX-LAX - recliner seats that were WORSE than AA's 777-200 I kid you not. It was actually an AA award at that time the only route we could find availability before we left home for a 35 days RTW trip. I could have waited till we were in HKG then booked an award because JL also released its routes with better seats close to departure. Alas I made the mistake to fly back from KIX instead of TYO. We could have easily done HKG-ITM, and then TYO-US instead, just to reverse the order of our stay in Japan.

I wonder the poster has ever flown CX regional J before?

I haven't, but I did research all the CX planes and seats to compare. By terrible CX I mean compared to say their long haul J or F. We are flying JAL regional from BKK-TYO and it looks about the same if not slightly better than the original CX regional J we were on. That, coupled with the fact that JAL, imo, tends to have a better soft product, is what guided my statement. I've also had a much easier time booking JAL awards with AS, with less lottery-esque snafus than CX so perhaps I'm a bit burned on CX at the moment.
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Old Oct 27, 2017, 10:41 am
  #1322  
formerly mattking2000
 
Join Date: Nov 2012
Location: DXB
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 1,187
Originally Posted by eponymous_coward
There's no hard and fast rule; it might be hours before.
It's been some time since I booked a CX award on AS, is it still possible to book award seats within a week of departure? BA Avios has turned off this option so I wanted to make sure.

Looking for JNB-HKG-North America in December, but I can't find anything on the JNB-HKG leg.

Any insight would be appreciated
BA Humbug is offline  
Old Oct 27, 2017, 11:52 am
  #1323  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,397
Originally Posted by Anlun
I haven't, but I did research all the CX planes and seats to compare. By terrible CX I mean compared to say their long haul J or F. We are flying JAL regional from BKK-TYO and it looks about the same if not slightly better than the original CX regional J we were on. That, coupled with the fact that JAL, imo, tends to have a better soft product, is what guided my statement. I've also had a much easier time booking JAL awards with AS, with less lottery-esque snafus than CX so perhaps I'm a bit burned on CX at the moment.
If you've flown AS/AA/DL/UA domestic Y, didn't think you were being tortured and felt it was perfectly acceptable for a two or three hour trip, CX regional J will also be fine. It's leaps and bounds better than European "business class" (aka Y with an open middle and free food and booze).

CX J's food is apparently not great but IMO 3 hours in a regional product HKG-BKK and a good longhaul hard product for 12 hours > 5 hours in a recliner TYO-BKK and a good longhaul product for 10 (or spending the entire journey in a regional product, which you could do YVR-NRT-BKK). The CX lounges in HKG are pretty fantastic and better than JL's in TYO unless you have a thing for golden curry and beer machines, so unless you're getting no time at all in the HKG lounges, you could just eat in HKG and skip a meal on the plane.

Originally Posted by BA Humbug
It's been some time since I booked a CX award on AS, is it still possible to book award seats within a week of departure? BA Avios has turned off this option so I wanted to make sure.
AS hasn't removed this feature.

Last edited by eponymous_coward; Oct 27, 2017 at 12:00 pm
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Old Oct 27, 2017, 9:05 pm
  #1324  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 29,767
Originally Posted by eponymous_coward
If you've flown AS/AA/DL/UA domestic Y, didn't think you were being tortured and felt it was perfectly acceptable for a two or three hour trip, CX regional J will also be fine. It's leaps and bounds better than European "business class" (aka Y with an open middle and free food and booze).

CX J's food is apparently not great but IMO 3 hours in a regional product HKG-BKK and a good longhaul hard product for 12 hours > 5 hours in a recliner TYO-BKK and a good longhaul product for 10 (or spending the entire journey in a regional product, which you could do YVR-NRT-BKK). The CX lounges in HKG are pretty fantastic and better than JL's in TYO unless you have a thing for golden curry and beer machines, so unless you're getting no time at all in the HKG lounges, you could just eat in HKG and skip a meal on the plane.
Oh, dont get me started on JL's INFERIOR lounges in both TYO and KIX.

I would add a word on the "golden curry" as it is just "curry sauce" without any meat or even vegetable! It was white steamed rice AND the "golden curry" sauce. That my friend, was the ONLY hot food in the KIX JL lounge! The lounge was also very very small.

And I have no idea how the poster got an impression JL has a better soft product, especially on their equally "bad" (in OP's words) regional business class...

A friend had an AS redemption LAX to JNB via HKG R/T flown in August. Despite my warning to him on CX meals he said the foods he had on both flights were MUCH BETTER than last year their flights on either NH or JL. He said JL foods were elaborately looking but awful taste bits and pieces slate foods in bento box.
He had a poor experience at Wing J on the night of departure to JNB - but he admitted the overcrowdedness most likely was caused by Typhoon Hato - It was right after Hato passed thru and flights slowly resumed but all with huge delay (theirs delay 4 hours). Therefore Wing J was full to the gill. They did not walk to the much bigger Bridge or Pier J, or used QF lounge which was gigantic in size.
On their way back they went to Pier J. He said it was The Best Lounge he has ever been....

For as many shortcomings CX has, and how their in flight foods are not up to the standard like QR or TK, I would say CX is still far better than JL. I particularly dont like JL's F design - the tray table below the TV (fixed position) bothers me because it takes up space so at sleep position one can not bend one's knees when lying flat on one's back.
I also much prefer CX reversing herringbone J seat than JL Apex J seat because I dont like to have a neighbor, even with a divider.

Last edited by Happy; Oct 27, 2017 at 9:10 pm
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Old Oct 28, 2017, 11:46 am
  #1325  
 
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Dupe, sorry
txflyer77 is offline  
Old Oct 28, 2017, 11:48 am
  #1326  
 
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Flying SFO-HKG-AKL tonight on CX. F then J. Equipment swap leaves me in J tonight. CX won’t work with me since it’s an AS ticket.

I’m on a VX flight to SFO right now and will talk to CX agents in person.

I asked AS to move me to the LAX flight instead but no award inventory. BA dossnt show any either. Flight is F3 so hoping it opens in a few hours.

Should I take it in J and try to get downgrade comp? From CX or AS? The difference is only 20k miles which I’ll have no use for. I’d rather have either cash compensation or a reroute through LAX.

Spoke to AS and they did not offer any refund but I’ll fight that later if I need to.

Mods: already started a thread in the CX forum but was sent here. Understood if that should be closed.

Edit: got a voicemail from Cathay offering $390. I assume USD.

Last edited by txflyer77; Oct 28, 2017 at 12:27 pm
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Old Oct 28, 2017, 3:42 pm
  #1327  
FlyerTalk Evangelist
 
Join Date: Mar 2001
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Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,408
Originally Posted by txflyer77
Flying SFO-HKG-AKL tonight on CX. F then J. Equipment swap leaves me in J tonight. CX won’t work with me since it’s an AS ticket.

I’m on a VX flight to SFO right now and will talk to CX agents in person.

I asked AS to move me to the LAX flight instead but no award inventory. BA dossnt show any either. Flight is F3 so hoping it opens in a few hours.

Should I take it in J and try to get downgrade comp? From CX or AS? The difference is only 20k miles which I’ll have no use for. I’d rather have either cash compensation or a reroute through LAX.

Spoke to AS and they did not offer any refund but I’ll fight that later if I need to.

Mods: already started a thread in the CX forum but was sent here. Understood if that should be closed.

Edit: got a voicemail from Cathay offering $390. I assume USD.
Last minute equipment swaps are generally handled in the way you mention - CX offers cash compensation at the airport. Separately you can apply for a refund of miles by the issuing airline (AS) if you're entitled to do so (for example if all the flight is now in J, with no F to bump up the price)
LHR/MEL/Europe FF is offline  
Old Oct 28, 2017, 3:57 pm
  #1328  
 
Join Date: Aug 2015
Location: New York
Posts: 183
Originally Posted by txflyer77
Flying SFO-HKG-AKL tonight on CX. F then J. Equipment swap leaves me in J tonight. CX won’t work with me since it’s an AS ticket.

I’m on a VX flight to SFO right now and will talk to CX agents in person.

I asked AS to move me to the LAX flight instead but no award inventory. BA dossnt show any either. Flight is F3 so hoping it opens in a few hours.

Should I take it in J and try to get downgrade comp? From CX or AS? The difference is only 20k miles which I’ll have no use for. I’d rather have either cash compensation or a reroute through LAX.

Spoke to AS and they did not offer any refund but I’ll fight that later if I need to.

Mods: already started a thread in the CX forum but was sent here. Understood if that should be closed.

Edit: got a voicemail from Cathay offering $390. I assume USD.
AS gave me the 20k points back for the equipment swap that bumped me from F to j on hkg-bkk. Just an anecdote in case you want to compare.
Anlun is offline  
Old Oct 28, 2017, 4:12 pm
  #1329  
 
Join Date: Jul 2004
Posts: 4,542
Originally Posted by LHR/MEL/Europe FF
Last minute equipment swaps are generally handled in the way you mention - CX offers cash compensation at the airport. Separately you can apply for a refund of miles by the issuing airline (AS) if you're entitled to do so (for example if all the flight is now in J, with no F to bump up the price)
How long is the OPs layover? I’d at least consider skipping the compensation if assured that you could use F lounges at HKG. Maybe not for a 60 minute connection, but if 5 hours?????
jamienbaker is offline  
Old Oct 28, 2017, 4:15 pm
  #1330  
 
Join Date: Jul 2004
Posts: 4,542
Originally Posted by txflyer77
Flying SFO-HKG-AKL tonight on CX. F then J. Equipment swap leaves me in J tonight. CX won’t work with me since it’s an AS ticket.

I’m on a VX flight to SFO right now and will talk to CX agents in person.

I asked AS to move me to the LAX flight instead but no award inventory. BA dossnt show any either. Flight is F3 so hoping it opens in a few hours.

Should I take it in J and try to get downgrade comp? From CX or AS? The difference is only 20k miles which I’ll have no use for. I’d rather have either cash compensation or a reroute through LAX.

Spoke to AS and they did not offer any refund but I’ll fight that later if I need to.

Mods: already started a thread in the CX forum but was sent here. Understood if that should be closed.

Edit: got a voicemail from Cathay offering $390. I assume USD.
BA won’t show <6 days, you need to be CALLING AS.
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Old Oct 28, 2017, 4:21 pm
  #1331  
 
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Originally Posted by jamienbaker
BA won’t show <6 days, you need to be CALLING AS.
I did. Spoke to two agents and they didn’t see any CX F inventory.
txflyer77 is offline  
Old Oct 28, 2017, 4:28 pm
  #1332  
 
Join Date: Jul 2004
Posts: 4,542
Originally Posted by txflyer77
I did. Spoke to two agents and they didn’t see any CX F inventory.
KEEP CALLING. If F3 there’s a shot. I’d HUACA until it’s too late to position for the flight with F.
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Old Oct 28, 2017, 7:48 pm
  #1333  
 
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Hi Guys,

I've read the wiki and I think I am getting this right but just want to confirm:

I can use 62.5 k AS miles to fly business one way on CX from Continental US or Canada to the Middle East with an optional free stopover in Hong Kong. e.g. I could fly YVR-HKG-TLV for this price?

Could I then fly BA or AF from middle east back to Canada with a free stopover in LHR/CDG for 70k miles in business class on BA or AF? Do they pass on BA and AF's YQ charges? I feel like 132.5k miles for round the world in C with three stopovers is a pretty solid deal to put it lightly but maybe I am wrong on this being allowed.

Also I appreciate the map is often wrong, I take it showing Turkey as being in the Middle East is incorrect?

Last edited by Enigma368; Oct 28, 2017 at 8:00 pm
Enigma368 is offline  
Old Oct 28, 2017, 9:21 pm
  #1334  
 
Join Date: Aug 2013
Programs: Alaska MVP Gold
Posts: 917
Originally Posted by Enigma368
Hi Guys,

I've read the wiki and I think I am getting this right but just want to confirm:

I can use 62.5 k AS miles to fly business one way on CX from Continental US or Canada to the Middle East with an optional free stopover in Hong Kong. e.g. I could fly YVR-HKG-TLV for this price?

Could I then fly BA or AF from middle east back to Canada with a free stopover in LHR/CDG for 70k miles in business class on BA or AF? Do they pass on BA and AF's YQ charges? I feel like 132.5k miles for round the world in C with three stopovers is a pretty solid deal to put it lightly but maybe I am wrong on this being allowed.

Also I appreciate the map is often wrong, I take it showing Turkey as being in the Middle East is incorrect?
Those numbers are correct.

BA fuel surcharges and (if you have a stopover) Air Passenger Duty *are* passed along. AF is taxes only, but be warned that it is much harder to find space on Air France. So if you're planning to buy or transfer miles for something like this, you should prepare to be extremely patient, flexible, and possibly disappointed.

Also, many people miss that Cathay Pacific cannot be booked online. You'll have to call reservations.
Calculon is offline  
Old Oct 29, 2017, 3:52 pm
  #1335  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 29,767
Originally Posted by Enigma368
Hi Guys,

I've read the wiki and I think I am getting this right but just want to confirm:

I can use 62.5 k AS miles to fly business one way on CX from Continental US or Canada to the Middle East with an optional free stopover in Hong Kong. e.g. I could fly YVR-HKG-TLV for this price?

Could I then fly BA or AF from middle east back to Canada with a free stopover in LHR/CDG for 70k miles in business class on BA or AF? Do they pass on BA and AF's YQ charges? I feel like 132.5k miles for round the world in C with three stopovers is a pretty solid deal to put it lightly but maybe I am wrong on this being allowed.

Also I appreciate the map is often wrong, I take it showing Turkey as being in the Middle East is incorrect?
Use the CHARTS and ignore the maps. This has been an ongoing issue for those who dont read the Wiki.

Good luck in finding AF availability. Unless you already have miles in your AS account, personally I would NOT buy or transfer to AS account counting on redeeming AF awards.

CX is relatively easy if you know how to go about the quirks.

BA is always easy due to the VERY HIGH OUT OF POCKET CASH - meaning nobody wants to pay for such if one can help it - therefore you have no competition for BA award seats!
Happy is offline  


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