Jan 4, 2017, 7:30 pm
Last edit by: Calchas
Welcome to the Alaska Airlines Flame-Free Q&A Thread for 2017!
Anyone is welcome to ask anything, even the most basic questions, in this thread without having to fear a snarky response. In this thread, there's no such thing as a dumb question--we were all new to Alaska Airlines, FlyerTalk, and even the whole idea of mileage programs once and needed some help navigating the ropes. We're here to help you do just that!
That said, if you want to do a little reading to see if your question has been previously discussed, links to some of the most common and extensive topics in this forum are listed in our FAQ thread -- click here to check it out.
Special care will be given in this thread to trying to provide answers in a clear manner with minimal use of acronyms and jargon.
If you need to contact someone for help, here's a current list of our forum's team:
Ambassadors (Our Greeters--members who have specifically volunteered to welcome and mentor newbies and monitor this thread):
ANC RED-EYE
baliktad
beckoa
golfingboy
Moderators (Our Janitors--members who have volunteered to do housekeeping/keep the forum in order)
ryandc99
jackal
You are welcome to send a private message to any of these individuals for assistance, but you'll generally get a faster response and broader palette of answers if you simply post your inquiry here in this thread.
Note to FlyerTalk members who enjoy the ability to take advantage of loopholes--if someone posts something that exposes information you'd rather not be public, please remember this is a Flame-Free thread, and harsh or snarky posts are not permitted. Although FlyerTalk itself does not censor posts that share information, members are free to edit their own posts to remove information. If you wish to request any poster to remove information they have shared publicly, please do so politely and respectfully.
Welcome, and we look forward to providing any assistance we can!
~the Alaska Airlines Mileage Plan forum team~
For the 2016 version of this thread, please click here
Anyone is welcome to ask anything, even the most basic questions, in this thread without having to fear a snarky response. In this thread, there's no such thing as a dumb question--we were all new to Alaska Airlines, FlyerTalk, and even the whole idea of mileage programs once and needed some help navigating the ropes. We're here to help you do just that!
That said, if you want to do a little reading to see if your question has been previously discussed, links to some of the most common and extensive topics in this forum are listed in our FAQ thread -- click here to check it out.
Special care will be given in this thread to trying to provide answers in a clear manner with minimal use of acronyms and jargon.
If you need to contact someone for help, here's a current list of our forum's team:
Ambassadors (Our Greeters--members who have specifically volunteered to welcome and mentor newbies and monitor this thread):
ANC RED-EYE
baliktad
beckoa
golfingboy
Moderators (Our Janitors--members who have volunteered to do housekeeping/keep the forum in order)
ryandc99
jackal
You are welcome to send a private message to any of these individuals for assistance, but you'll generally get a faster response and broader palette of answers if you simply post your inquiry here in this thread.
Note to FlyerTalk members who enjoy the ability to take advantage of loopholes--if someone posts something that exposes information you'd rather not be public, please remember this is a Flame-Free thread, and harsh or snarky posts are not permitted. Although FlyerTalk itself does not censor posts that share information, members are free to edit their own posts to remove information. If you wish to request any poster to remove information they have shared publicly, please do so politely and respectfully.
Welcome, and we look forward to providing any assistance we can!
~the Alaska Airlines Mileage Plan forum team~
For the 2016 version of this thread, please click here
2017 Alaska Airlines *FLAME-FREE* Q&A thread: all welcome, new and old!
Jun 28, 2017, 9:19 pm
#931
Join Date: Apr 2016
Programs: NH, JL, SQ
Posts: 164
And now I can't find my boarding pass... can't believe this :/
Jun 30, 2017, 1:31 pm
#932
Join Date: May 2017
Location: SEA
Posts: 355
I've done two requests for credit in the last week, both took 3 days to be processed.
Jul 1, 2017, 10:02 am
#934
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,395
Jul 1, 2017, 3:35 pm
#935
Join Date: Jan 2005
Location: San Jose, CA
Programs: BA Gold, Ritz-Carlton Gold
Posts: 98
I purchased a BA J ticket, then later upgraded one leg to F with Avios. That leg now shows as Z because upgrades book into award inventory.
On BA upgraded flights earn Avios according to the underlying fare class (in this case I), but what will happen if I change my FF# to credit the flights to AS? Will I earn I-fare miles or none on the upgraded leg?
On BA upgraded flights earn Avios according to the underlying fare class (in this case I), but what will happen if I change my FF# to credit the flights to AS? Will I earn I-fare miles or none on the upgraded leg?
Jul 2, 2017, 4:10 am
#936
Join Date: Aug 2009
Posts: 171
Gurus,
Trying to book a Hainan award and I am getting an error (can't confirm), like PEK-SEA on 7/9. Tried several options and neither one worked. Is it common to have phantom award availability on Hainan? Any tip for booking Hainam with Alaska miles?
Trying to book a Hainan award and I am getting an error (can't confirm), like PEK-SEA on 7/9. Tried several options and neither one worked. Is it common to have phantom award availability on Hainan? Any tip for booking Hainam with Alaska miles?
Jul 2, 2017, 7:26 am
#937
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
I purchased a BA J ticket, then later upgraded one leg to F with Avios. That leg now shows as Z because upgrades book into award inventory.
On BA upgraded flights earn Avios according to the underlying fare class (in this case I), but what will happen if I change my FF# to credit the flights to AS? Will I earn I-fare miles or none on the upgraded leg?
On BA upgraded flights earn Avios according to the underlying fare class (in this case I), but what will happen if I change my FF# to credit the flights to AS? Will I earn I-fare miles or none on the upgraded leg?
Probably phantom space. it happens from time to time.
Jul 2, 2017, 4:41 pm
#938
Join Date: Jul 2015
Location: SEA
Programs: Hilton/Marriott Gold, Accor Silver
Posts: 2,036
Has anyone had issues with money not being deposited in your AS wallet after a reservation change? I changed a res several months back via the "use the value of this fare to purchase a new flight" option, and it looks like that refund never showed up in my account--although a refund from a subsequent change to that reservation is there. I'm confident I didn't opt to have a code emailed to me.
Jul 2, 2017, 4:51 pm
#939
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,209
Has anyone had issues with money not being deposited in your AS wallet after a reservation change? I changed a res several months back via the "use the value of this fare to purchase a new flight" option, and it looks like that refund never showed up in my account--although a refund from a subsequent change to that reservation is there. I'm confident I didn't opt to have a code emailed to me.
Probably deserves it's own thread if we aren't the only ones who are missing money.
Jul 3, 2017, 2:24 pm
#941
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Not sure about during online check in but you should be able to add it via the Manage Reservation prior to check in. You can definitely add it at booking (see below).
At this point, have an AS agent (phone, check-in counter, or gate) add it to your reservation but keep your boarding pass!! JAL JMB can be a bit formal in requesting retro credit but it can be done. As this isn't an Alaska program, you'd want to follow up with the JAL experts in the JAL forum with doing that or other JMB questions.
Jul 4, 2017, 1:08 pm
#942
Join Date: Mar 2007
Location: Oceanside
Programs: AS MVP, UA, AA
Posts: 28
Condor credit
Hi all. Big fan of AS - Long time FT lurker, first time posting a question.
Just wondering if anyone has words of wisdom, or has had problems getting MP miles credited after flying Condor. We flew one way FRA-SAN in May and are still waiting for MP credit.
About 3 weeks ago emailed print screens of boarding passes and ticket receipt to MP service center but still no action. I know the partnership is new and there are growing pains but it would be nice to know something is happening with our request. I wasn't able to attach MP numbers to our Condor reservation before flying, but when checking in on Condor's website there was a chance to enter a FF# which I did (after doing so the website attached "LH" in front of it for some reason).
I actually canceled an award ticket to take advantage of MP award/status miles credit and to support Condor's new service to San Diego. The service and C class hard product were outstanding for the cost but not receiving credit would be disappointing.
Just wondering if anyone has words of wisdom, or has had problems getting MP miles credited after flying Condor. We flew one way FRA-SAN in May and are still waiting for MP credit.
About 3 weeks ago emailed print screens of boarding passes and ticket receipt to MP service center but still no action. I know the partnership is new and there are growing pains but it would be nice to know something is happening with our request. I wasn't able to attach MP numbers to our Condor reservation before flying, but when checking in on Condor's website there was a chance to enter a FF# which I did (after doing so the website attached "LH" in front of it for some reason).
I actually canceled an award ticket to take advantage of MP award/status miles credit and to support Condor's new service to San Diego. The service and C class hard product were outstanding for the cost but not receiving credit would be disappointing.
Jul 4, 2017, 1:10 pm
#943
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Yes!! I'm 97% sure I never got the refund to my wallet after making a few changes recently to a few different tickets. They are small amounts, and I'm not entirely sure how to track down exactly what I'm missing since it's difficult to match My Wallet activity to reservations.
I tend to have credits emailed to me now and keep track of them manually now.
Also wish mywallet funds could be applied to existing reservations being changed. That would be
Jul 4, 2017, 5:21 pm
#944
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Yes!! I'm 97% sure I never got the refund to my wallet after making a few changes recently to a few different tickets. They are small amounts, and I'm not entirely sure how to track down exactly what I'm missing since it's difficult to match My Wallet activity to reservations.
Probably deserves it's own thread if we aren't the only ones who are missing money.
Probably deserves it's own thread if we aren't the only ones who are missing money.
Jul 6, 2017, 1:41 am
#945
Join Date: Sep 2015
Location: SEA, and KCH, BKK, TYO
Programs: Starbucks and MVP Gold
Posts: 60
I flew a CX leg purchased through an Air Canada itinerary, and have a boarding pass with both CX and AC flight numbers.
United won't credit it, any chance AS or AA will? I was going to mail it to AS anyhow instead of leaving it orphaned.
United won't credit it, any chance AS or AA will? I was going to mail it to AS anyhow instead of leaving it orphaned.