Dec 6, 2016, 7:53 pm
Last edit by: DoubleWidesFly
Wiki for using AS (Alaska) miles on JL (Japan Airlines)
All awards for domestic Japan will default to Economy (including international F or J award with domestic segments)
However, these can often be upgraded at reasonable cost at the ticket counter in the Japan connecting airport
Award Chart If not listed it's not available - EXCEPTION: Hawaii-Asia awards are bookable, not yet on the chart, at the same prices as Continental U.S.-Asia
(as of March 2017, Premium Economy is no longer available)
(As of October 2019, stopovers are no longer allowed on intra Asia awards)
Class of Service One-way Round-trip
U.S./Canada to Asia
Coach 35,000 70,000
Premium 40,000 80,000
Business 60,000 120,000
First 70,000 140,000
U.S./Canada to Southeast Asia
Coach 40,000 80,000
Premium 45,000 90,000
Business 65,000 130,000
First 75,000 150,000
Intra Asia
Coach 15,000 30,000
Premium 17,500 35,000
Business 25,000 50,000
First 30,000 60,000
International gateways
All AS valid destinations from Tokyo (HND/NRT), Osaka (KIX) or Nagoya (NGO).
PUS, GMP, ICN, DLC, PVG, SHA, PEK, TSA, TPE, KHH, CAN, HKG, MNL, HAN, SGN, BKK, SIN, KUL, CGK, DEL, HNL, KOA, YVR, SEA, SFO, LAX, SAN, ORD, DFW, BOS, JFK
USA
Boston - BOS
Chicago - ORD
Dallas - DFW
Honolulu - HNL
Kona -KOA
Los Angeles - LAX
New York - JFK
San Diego - SAN
San Francisco - SFO
Seattle - SEA
Canada
Vancouver - YVR
Asia
Delhi - DEL
Tokyo - HND & NRT
Osaka - KIX
Nagoya - NGO
Busan - PUS
Seoul - Gimpo GMP
Seoul - Incheon ICN
Southeast Asia or listed as SE based on how awards are pricing
Bangkok - BKK
Beijing - PEK
Dalian - DLC
Guangzhou - CAN
Hanoi - HAN
Ho Chi Minh City - SGN
Hong Kong - HKG
Jakarta - CGK
Kaohsiung - KHH
Kuala Lumpur - KUL
Manila - MNL
Shanghai - Hongqiao - SHA
Shanghai - Pudong - PVG
Singapore - SIN
Taipei - TPE
Taipei - Songshan - TSA
Tianjin - TSN (only from Nagoya, not very useful....)
All awards for domestic Japan will default to Economy (including international F or J award with domestic segments)
However, these can often be upgraded at reasonable cost at the ticket counter in the Japan connecting airport
Award Chart If not listed it's not available - EXCEPTION: Hawaii-Asia awards are bookable, not yet on the chart, at the same prices as Continental U.S.-Asia
(as of March 2017, Premium Economy is no longer available)
(As of October 2019, stopovers are no longer allowed on intra Asia awards)
Class of Service One-way Round-trip
U.S./Canada to Asia
Coach 35,000 70,000
Business 60,000 120,000
First 70,000 140,000
U.S./Canada to Southeast Asia
Coach 40,000 80,000
Business 65,000 130,000
First 75,000 150,000
Intra Asia
Coach 15,000 30,000
Business 25,000 50,000
First 30,000 60,000
International gateways
All AS valid destinations from Tokyo (HND/NRT), Osaka (KIX) or Nagoya (NGO).
PUS, GMP, ICN, DLC, PVG, SHA, PEK, TSA, TPE, KHH, CAN, HKG, MNL, HAN, SGN, BKK, SIN, KUL, CGK, DEL, HNL, KOA, YVR, SEA, SFO, LAX, SAN, ORD, DFW, BOS, JFK
USA
Boston - BOS
Chicago - ORD
Dallas - DFW
Honolulu - HNL
Kona -KOA
Los Angeles - LAX
New York - JFK
San Diego - SAN
San Francisco - SFO
Seattle - SEA
Canada
Vancouver - YVR
Asia
Delhi - DEL
Tokyo - HND & NRT
Osaka - KIX
Nagoya - NGO
Busan - PUS
Seoul - Gimpo GMP
Seoul - Incheon ICN
Southeast Asia or listed as SE based on how awards are pricing
Bangkok - BKK
Beijing - PEK
Dalian - DLC
Guangzhou - CAN
Hanoi - HAN
Ho Chi Minh City - SGN
Hong Kong - HKG
Jakarta - CGK
Kaohsiung - KHH
Kuala Lumpur - KUL
Manila - MNL
Shanghai - Hongqiao - SHA
Shanghai - Pudong - PVG
Singapore - SIN
Taipei - TPE
Taipei - Songshan - TSA
Tianjin - TSN (only from Nagoya, not very useful....)
Definitive "Booking Japan Airlines (JL) Using AS Miles" Thread - 2019 and Earlier
Mar 31, 2019, 2:20 pm
#796
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
Discussed in the JAL thread. Lots of known issues, probably need to be more specific, like if you are booking at end of schedule, or what routes.
Last edited by eponymous_coward; Mar 31, 2019 at 4:09 pm Reason: Removed circular thread reference now that it is merged to main JL thread
Mar 31, 2019, 7:22 pm
#797
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Does anyone know if there is a way around the error (or what the cause of the error is)
We're sorry, we aren't able to confirm space on these partner flights. Please try again and choose different flights, dates or cities.
when trying to book an award flight on JAL via Mileage Plan?
The flight is showing availability on AS search (and also on BA Avios search for reference) but Ive not been able to book it via AS for the last 3 days.
We're sorry, we aren't able to confirm space on these partner flights. Please try again and choose different flights, dates or cities.
when trying to book an award flight on JAL via Mileage Plan?
The flight is showing availability on AS search (and also on BA Avios search for reference) but Ive not been able to book it via AS for the last 3 days.
If you have confirmed space with multiple other partners try calling in and having an agent book it for you. In the past there were communications issues with JAL and this sounds like that type of issue. The agents can retry the request to confirm space multiple times which may help. Re-requesting online can't hurt either. Try putting the booking through multiple times one after the other.
Apr 1, 2019, 12:26 am
#798
Join Date: Nov 2013
Programs: NZ
Posts: 1,554
Today is an auspicious day in Japan with the name for the new era being announced: Reiwa.
It is also today that JL moves to a 360 day booking window (from 330 days). I can already see award availability on QF within the extra 30 days. However AS continues to only offer availability from T-330, so now other JL partners have a 30 day advance booking window. Time will tell what impact this has.
It is also today that JL moves to a 360 day booking window (from 330 days). I can already see award availability on QF within the extra 30 days. However AS continues to only offer availability from T-330, so now other JL partners have a 30 day advance booking window. Time will tell what impact this has.
Apr 1, 2019, 1:38 am
#799
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
This is a new booking with only one flight?
If you have confirmed space with multiple other partners try calling in and having an agent book it for you. In the past there were communications issues with JAL and this sounds like that type of issue. The agents can retry the request to confirm space multiple times which may help. Re-requesting online can't hurt either. Try putting the booking through multiple times one after the other.
If you have confirmed space with multiple other partners try calling in and having an agent book it for you. In the past there were communications issues with JAL and this sounds like that type of issue. The agents can retry the request to confirm space multiple times which may help. Re-requesting online can't hurt either. Try putting the booking through multiple times one after the other.
Mine is a three segment se asia - tyo -lax-sfo
Apr 1, 2019, 1:49 am
#800
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
This is a new booking with only one flight?
If you have confirmed space with multiple other partners try calling in and having an agent book it for you. In the past there were communications issues with JAL and this sounds like that type of issue. The agents can retry the request to confirm space multiple times which may help. Re-requesting online can't hurt either. Try putting the booking through multiple times one after the other.
If you have confirmed space with multiple other partners try calling in and having an agent book it for you. In the past there were communications issues with JAL and this sounds like that type of issue. The agents can retry the request to confirm space multiple times which may help. Re-requesting online can't hurt either. Try putting the booking through multiple times one after the other.
I booked another JL F today for mid-May. No issues. with this 4 segment, 2 JL, 2 AS, itinerary in J, F, F, F via NYC. Itinerary starts in South Korea and ends in another country not USA.
James in Kelowna.
Apr 1, 2019, 1:59 am
#801
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Latest - found a very helpful agent who said the international desk is aware (but apparently not all of them, the one I just spoke to said she wasn't aware) they are not getting timely updates on availability from JL (she can see avail on one system but when going to another to book manually it shows not available) I'm pushing to talk to someone who may be able to report to ?get IT or their partner desk to try to get it fixed
Last edited by estnet; Apr 1, 2019 at 2:43 am
Apr 1, 2019, 2:44 am
#802
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
New booking? Try booking the JL flights only online first, then call in to add the lax-sfo segment within 24 hours.
Apr 1, 2019, 2:53 am
#803
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Apr 1, 2019, 10:20 am
#804
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I do not doubt that the agent is telling you that. What I am suggesting, based on my interpretation of your comments that space has been showing on the website for 3 days, is to book the JAL flights together online via the website (BKK-LAX or whatever), then call to add the domestic segment. It is just an idea but this may improve the odds of the website actually booking the JAL flights without going through an agent initially since agents sometimes have trouble booking even what is available on the website (or vice versa). If space is not showing on the AS website then ignore this suggestion.
Apr 1, 2019, 8:36 pm
#805
Join Date: May 2008
Location: "the world is my country"
Programs: Alaska 100K (aka OWS)
Posts: 811
Following up on this to see if anyone has any experience with booking JL right at the T-331/330 window. My experience currently trying to book at T-331 or T-330 with space available on the website is that the reservation gets "held" rather than booked. I've called the partner desk multiple times, and they say that the reservation should process when the flight is available, but in the meantime I'm seeing award inventory disappear. They mentioned that the connecting flight (which leaves the following day), could be causing the issue, so currently I'm focused on securing space on the TPAC leg.
My questions are as follows:
1) Has anyone experienced the strange "held reservation" bug when booking at T-330, or even in after that?
2) If so, are flights usually available to book at T-229 23:59 (i.e. the time of the flight), or at the midnight before?
Thanks!
My questions are as follows:
1) Has anyone experienced the strange "held reservation" bug when booking at T-330, or even in after that?
2) If so, are flights usually available to book at T-229 23:59 (i.e. the time of the flight), or at the midnight before?
Thanks!
Apr 2, 2019, 12:28 am
#806
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
ETA: Are you stopping over in Japan before going to HAN? This could create a married segment issue for the TYO-HAN flight. There are a couple of potential ways to book it. If you could give specific dates or date ranges you are looking for we might be able to give more specific advice.
Last edited by skimthetrees; Apr 2, 2019 at 12:57 am
Apr 2, 2019, 1:25 am
#807
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
So I gave up yesterday and booked on Cathay (after an another hour on the phone) - the agent mentioned that I could change within 24 hours without a fee so this morning (20ish hours in) I decided to give it one more try - lo and behold it worked!!! This time it took a bit longer to go from the select to confirm page (leading me to think since the error popped up immediately that this was definitely some kind of IT issue). So I don't know if it's fixed permanently or I was just lucky after a week of the same error.
Anyway a data point.
Anyway a data point.
Apr 2, 2019, 1:32 am
#808
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
So I gave up yesterday and booked on Cathay (after an another hour on the phone) - the agent mentioned that I could change within 24 hours without a fee so this morning (20ish hours in) I decided to give it one more try - lo and behold it worked!!! This time it took a bit longer to go from the select to confirm page (leading me to think since the error popped up immediately that this was definitely some kind of IT issue). So I don't know if it's fixed permanently or I was just lucky after a week of the same error.
Anyway a data point.
Anyway a data point.
Apr 2, 2019, 11:17 am
#809
Join Date: Feb 2015
Posts: 93
This is a new booking with only one flight?
If you have confirmed space with multiple other partners try calling in and having an agent book it for you. In the past there were communications issues with JAL and this sounds like that type of issue. The agents can retry the request to confirm space multiple times which may help. Re-requesting online can't hurt either. Try putting the booking through multiple times one after the other.
If you have confirmed space with multiple other partners try calling in and having an agent book it for you. In the past there were communications issues with JAL and this sounds like that type of issue. The agents can retry the request to confirm space multiple times which may help. Re-requesting online can't hurt either. Try putting the booking through multiple times one after the other.
Apr 2, 2019, 5:08 pm
#810
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
It's two flights, Singapore to Tokyo and then a domestic. On BA both of the flights show as available (albeit only when searched as individual segments, not sure if thats relevant) but it does seem like an IT issue as I have been trying daily. Trying 4 or 5 times in a row gives the same error each time.