Alaska Airlines Canadian MasterCard
Sep 19, 2012, 3:28 pm
#34
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,230
I just got off the phone with the MBNA fraud department. (My card was part of a potential merchant leak, so they wanted to issue me a new number. I told them just to cancel the account since I haven't used it since they took the on-line access away).
Take this news for what it's worth, since I doubt call centre staff is privy to much confidential information, but he said that he had heard that the Alaska account was sold to RBC at the same time as the Shoppers business. So fingers crossed that RBC will indeed come out with a new and improved card soon.
Take this news for what it's worth, since I doubt call centre staff is privy to much confidential information, but he said that he had heard that the Alaska account was sold to RBC at the same time as the Shoppers business. So fingers crossed that RBC will indeed come out with a new and improved card soon.
Last edited by Toronto1970; Sep 19, 2012 at 10:29 pm Reason: fixed typo
Sep 19, 2012, 8:36 pm
#35
Join Date: Jul 2011
Location: British Columbia, Canada
Programs: SPG Gold, Hyatt Gold, Alaska.
Posts: 36
I just got off the phone with the MBNA fraud department. (My card was part of a potential merchant leak, so they wanted to issue me a new number. I told them just to cancel the account since I haven't used it since they took the on-line access away).
Take this news for what it's worth, since I don't doubt call centre staff is privy to much confidential information, but he said that he had heard that the Alaska account was sold to RBC at the same time as the Shoppers business. So fingers crossed that RBC will indeed come out with a new and improved card soon.
Take this news for what it's worth, since I don't doubt call centre staff is privy to much confidential information, but he said that he had heard that the Alaska account was sold to RBC at the same time as the Shoppers business. So fingers crossed that RBC will indeed come out with a new and improved card soon.
Sep 20, 2012, 12:29 pm
#36
Join Date: Nov 2011
Posts: 6,385
I just got off the phone with the MBNA fraud department. (My card was part of a potential merchant leak, so they wanted to issue me a new number. I told them just to cancel the account since I haven't used it since they took the on-line access away).
Take this news for what it's worth, since I doubt call centre staff is privy to much confidential information, but he said that he had heard that the Alaska account was sold to RBC at the same time as the Shoppers business. So fingers crossed that RBC will indeed come out with a new and improved card soon.
Take this news for what it's worth, since I doubt call centre staff is privy to much confidential information, but he said that he had heard that the Alaska account was sold to RBC at the same time as the Shoppers business. So fingers crossed that RBC will indeed come out with a new and improved card soon.
They're with RBC now? Wow, way to monopolize.
Sep 20, 2012, 12:33 pm
#37
Join Date: Jun 2005
Location: Vancouver Island, BC, San Jose del Cabo, BCS
Programs: Alaska Airlines, Air Canada, Westjet Rewards
Posts: 82
Just spoke to RBC Card Services and the agent was not aware of any purchase of the Alaska Mastercard.. I also thought TD was involved in the sale of MBNA cards I guess time will tell
Sep 20, 2012, 7:09 pm
#38
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,230
Before everyone gets TOO excited, remember that I was just repeating what one call centre person said he had heard. So it's hearsay of hearsay (no matter how much I'm hoping it's true!)
Sep 22, 2012, 2:52 pm
#40
Join Date: Aug 2010
Location: YVR
Posts: 208
Orphan child of mastercard
I was actually going to call and cancel this card yesterday as it was time for renewal. I decided to check the charges on the auto system on the phone first, and unfortunately there is a $900 charge from an agency in London I used in August which is either an error or needs to be disputed. I called the agency in London, but it was already the weekend there so I can't find out anything until Monday. Obviously I can't cancel the card now, and my $75 fee has also just posted 
. I waited on hold 20 minutes to speak to a person at MasterCard about the charge, and they can't even tell me how much it was in GBP until my next statement, and if I can't get it sorted out with the agency in London, I have to wait until my next statement to start a dispute process
I am becoming really concerned as to the level of service I will receive from MC if I do need to dispute the charge. I don't recall ever having a 20 minute hold with a credit card company before. I also anticipate problems getting my annual fee refunded when I do cancel the card.
I get the feeling this AS MasterCard is the unwanted child of both AS and MasterCard. AS has the card buried so deep on their website, they obviously don't care to promote it anymore. I'm worried this card company won't go to bat for me in this dispute. I hope I'm wrong.
. I waited on hold 20 minutes to speak to a person at MasterCard about the charge, and they can't even tell me how much it was in GBP until my next statement, and if I can't get it sorted out with the agency in London, I have to wait until my next statement to start a dispute processI am becoming really concerned as to the level of service I will receive from MC if I do need to dispute the charge. I don't recall ever having a 20 minute hold with a credit card company before. I also anticipate problems getting my annual fee refunded when I do cancel the card.
I get the feeling this AS MasterCard is the unwanted child of both AS and MasterCard. AS has the card buried so deep on their website, they obviously don't care to promote it anymore. I'm worried this card company won't go to bat for me in this dispute. I hope I'm wrong.
Sep 22, 2012, 11:55 pm
#41
Join Date: Nov 2011
Posts: 6,385
I was actually going to call and cancel this card yesterday as it was time for renewal. I decided to check the charges on the auto system on the phone first, and unfortunately there is a $900 charge from an agency in London I used in August which is either an error or needs to be disputed. I called the agency in London, but it was already the weekend there so I can't find out anything until Monday. Obviously I can't cancel the card now, and my $75 fee has also just posted . I waited on hold 20 minutes to speak to a person at MasterCard about the charge, and they can't even tell me how much it was in GBP until my next statement, and if I can't get it sorted out with the agency in London, I have to wait until my next statement to start a dispute process
I am becoming really concerned as to the level of service I will receive from MC if I do need to dispute the charge. I don't recall ever having a 20 minute hold with a credit card company before. I also anticipate problems getting my annual fee refunded when I do cancel the card.
I get the feeling this AS MasterCard is the unwanted child of both AS and MasterCard. AS has the card buried so deep on their website, they obviously don't care to promote it anymore. I'm worried this card company won't go to bat for me in this dispute. I hope I'm wrong.
. I waited on hold 20 minutes to speak to a person at MasterCard about the charge, and they can't even tell me how much it was in GBP until my next statement, and if I can't get it sorted out with the agency in London, I have to wait until my next statement to start a dispute processI am becoming really concerned as to the level of service I will receive from MC if I do need to dispute the charge. I don't recall ever having a 20 minute hold with a credit card company before. I also anticipate problems getting my annual fee refunded when I do cancel the card.
I get the feeling this AS MasterCard is the unwanted child of both AS and MasterCard. AS has the card buried so deep on their website, they obviously don't care to promote it anymore. I'm worried this card company won't go to bat for me in this dispute. I hope I'm wrong.
And the companion cert is still sorta worth something.
Sep 24, 2012, 11:10 pm
#42
Join Date: Feb 2011
Location: BOS
Programs: AS MVPG75k
Posts: 353
Not to mention the 25K sign-up bonus, and the 2x BR passes. And the card is quite churnable... in fact no need to cancel your previous card since they will allow you to hold more than one card simultaneously (each with its own companion cert and sign-up bonus).
Main drawback compared to the US version of the card (besides the already discussed 'orphan' status and lack of online access) is the higher annual fee which is not waived for the first year.
Main drawback compared to the US version of the card (besides the already discussed 'orphan' status and lack of online access) is the higher annual fee which is not waived for the first year.
Sep 25, 2012, 12:09 am
#43
Join Date: Nov 2011
Posts: 6,385
Not to mention the 25K sign-up bonus, and the 2x BR passes. And the card is quite churnable... in fact no need to cancel your previous card since they will allow you to hold more than one card simultaneously (each with its own companion cert and sign-up bonus).
Main drawback compared to the US version of the card (besides the already discussed 'orphan' status and lack of online access) is the higher annual fee which is not waived for the first year.
Main drawback compared to the US version of the card (besides the already discussed 'orphan' status and lack of online access) is the higher annual fee which is not waived for the first year.
Sep 25, 2012, 8:18 am
#44
Join Date: Feb 2011
Location: BOS
Programs: AS MVPG75k
Posts: 353
Me neither. I happened to be talking with a CSR about a balance transfer promotion and said it wouldn't work for me since I also use the card for regular spending. He said, why not get a second account, and use one for the balance transfer and one for spending. I was surprised, but he assured me that he's seen it a number of times before, and that there was no restriction against this. So I gave it a shot (mostly for the 25K points bonus and companion cert, both of which are quite useful for me). I applied, had to call reconsideration only because my original card was already at $25K CL and that's the max total they will extend for any one individual. I agreed to reduce the CL on my original card to $20K, they immediately approved the second card for $5K and all the bennies posted without a hitch.
Sep 25, 2012, 12:17 pm
#45
Join Date: Nov 2011
Posts: 6,385
Me neither. I happened to be talking with a CSR about a balance transfer promotion and said it wouldn't work for me since I also use the card for regular spending. He said, why not get a second account, and use one for the balance transfer and one for spending. I was surprised, but he assured me that he's seen it a number of times before, and that there was no restriction against this. So I gave it a shot (mostly for the 25K points bonus and companion cert, both of which are quite useful for me). I applied, had to call reconsideration only because my original card was already at $25K CL and that's the max total they will extend for any one individual. I agreed to reduce the CL on my original card to $20K, they immediately approved the second card for $5K and all the bennies posted without a hitch.
Was thinking to add to churn if so.