AS Website Chronically Bad
Dec 29, 2010, 10:38 pm
#91
Join Date: Apr 2007
Location: SEA
Programs: AS MVP, Hhonors Gold, National Executive, Identity Gold, MLife Gold
Posts: 2,687
Am I alone in really disliking the new changes that have been made to searches on the AS website?
My normal process:
1) Go to Alaskaair.com
2) Put in airports + rough dates.
3) Select Low Fare Calendar and then Shop
4) Pick cheap days that work for me and then Continue
On the old site, I believe I had the ability to pick individual flights here. Is my memory going?
How I get to individual flight selection again:
Option A
4) After I find the dates I want, click on change search on the Low Fare Calendar page, select Schedule, then Shop again
Option B (what usually happens)
5) When I realize I can't select the flights I want, curse loudly
, click on the change search button, select Schedule, then Shop again.
LOTS of extra clicks for me. I assume the workflow was optimized for a reason. I hope that reason was to improve customer experience, and not to pair up normally poor selling flights with good selling flights.
I don't see any options to modify the search to get what I want. Is there something I'm missing?
My normal process:
1) Go to Alaskaair.com
2) Put in airports + rough dates.
3) Select Low Fare Calendar and then Shop
4) Pick cheap days that work for me and then Continue
On the old site, I believe I had the ability to pick individual flights here. Is my memory going?
How I get to individual flight selection again:
Option A
4) After I find the dates I want, click on change search on the Low Fare Calendar page, select Schedule, then Shop again
Option B (what usually happens)
5) When I realize I can't select the flights I want, curse loudly
, click on the change search button, select Schedule, then Shop again.LOTS of extra clicks for me. I assume the workflow was optimized for a reason. I hope that reason was to improve customer experience, and not to pair up normally poor selling flights with good selling flights.
I don't see any options to modify the search to get what I want. Is there something I'm missing?
Dec 30, 2010, 12:02 am
#92
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,196
Am I alone in really disliking the new changes that have been made to searches on the AS website?
My normal process:
1) Go to Alaskaair.com
2) Put in airports + rough dates.
3) Select Low Fare Calendar and then Shop
4) Pick cheap days that work for me and then Continue
On the old site, I believe I had the ability to pick individual flights here. Is my memory going?
How I get to individual flight selection again:
Option A
4) After I find the dates I want, click on change search on the Low Fare Calendar page, select Schedule, then Shop again
Option B (what usually happens)
5) When I realize I can't select the flights I want, curse loudly, click on the change search button, select Schedule, then Shop again.
LOTS of extra clicks for me. I assume the workflow was optimized for a reason. I hope that reason was to improve customer experience, and not to pair up normally poor selling flights with good selling flights.
I don't see any options to modify the search to get what I want. Is there something I'm missing?
My normal process:
1) Go to Alaskaair.com
2) Put in airports + rough dates.
3) Select Low Fare Calendar and then Shop
4) Pick cheap days that work for me and then Continue
On the old site, I believe I had the ability to pick individual flights here. Is my memory going?
How I get to individual flight selection again:
Option A
4) After I find the dates I want, click on change search on the Low Fare Calendar page, select Schedule, then Shop again
Option B (what usually happens)
5) When I realize I can't select the flights I want, curse loudly
, click on the change search button, select Schedule, then Shop again.LOTS of extra clicks for me. I assume the workflow was optimized for a reason. I hope that reason was to improve customer experience, and not to pair up normally poor selling flights with good selling flights.
I don't see any options to modify the search to get what I want. Is there something I'm missing?