AS Website Chronically Bad
Jan 29, 2010, 12:50 pm
#1
Original Poster
Join Date: Apr 2007
Programs: Alaska Airlines MVP Gold 75K
Posts: 475
AS Website Chronically Bad
Is it my imagination or is the AS website a complete mess?
It used to be that I'd get the occasional long wait or server error. Now it's one or both problems on every single visit. I cut them some slack when they re-did the whole site about a year ago but it's really become consistently unpleasant to use.
It used to be that I'd get the occasional long wait or server error. Now it's one or both problems on every single visit. I cut them some slack when they re-did the whole site about a year ago but it's really become consistently unpleasant to use.
Jan 29, 2010, 12:57 pm
#2
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
I realize that what I see inside the firewall is different from what you see outside the firewall... but I haven't noticed any issues from home.
Have you tried clearing your browser cache?
Have you tried clearing your browser cache?
Jan 29, 2010, 1:03 pm
#3
Original Poster
Join Date: Apr 2007
Programs: Alaska Airlines MVP Gold 75K
Posts: 475
Thanks for looking into it, Missy. I'll give it a shot and flush the cache, but I haven't had problems with any other sites.
Jan 29, 2010, 1:15 pm
#4
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,623
Today was horrible - a couple hours ago when I started to make a reservation. I tried several times on Firefox (typically never an issue for me on the AS site) and then finally had more success with IE, but it did bog down a couple of times.
Jan 29, 2010, 1:33 pm
#5
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,623
I just tried some more things - could get into My Account with no issue, but could not get to airport guides/terminal maps, etc. for quite some time. I tried IE again, and it was much faster.
Jan 29, 2010, 1:39 pm
#6
Suspended
Join Date: Jul 2005
Posts: 2,716
I've had a few issues with it. Bear in mind that FF's of United, a much larger airline, just call the site .bomb as it is that bad. I don't know that I'd call the occasional issue a complete mess though and I'm rather prone to calling people out on complete messes.
Jan 29, 2010, 3:15 pm
#8
Join Date: May 2005
Posts: 392
I've been seeing runtime errors on an intermittent basis for the last couple of weeks, sometimes they persist through several refreshes, sometimes they go away after a single page refresh. It's annoying but not awful.
Jan 29, 2010, 3:33 pm
#9
Join Date: Dec 2008
Location: PDX: "It's where young people go to retire."
Programs: AS MVPG, HH/SPG Peonium, Natl, Bud, Oregon Wines on Broadway Wineaux
Posts: 233
The AS website seems fine to me. I just did the following (and am behind a proxy):
As a bonus, even the website response speed was decent today!
Part of my background includes QA/testing - I just had to see for myself
- Checked www.alaskaair.com/pdx
- Logged into My Account on alaskaair.com
- Checked My Trips - lo and behold, my trip to balmy Dutch Harbor is still there
- Tried to change my seats on said trip to something better. Alas, better seats were not found.
As a bonus, even the website response speed was decent today!
Part of my background includes QA/testing - I just had to see for myself
Jan 29, 2010, 3:47 pm
#10
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,194
I noticed some very slow response on page loads yesterday and today. Not always, and not every page. But slower than usual the past two days.
Of course, there are always the weird server errors. Those have decreased over the past few months, but haven't gone away entirely. The slow page loads are relatively new.
Of course, there are always the weird server errors. Those have decreased over the past few months, but haven't gone away entirely. The slow page loads are relatively new.
Jan 29, 2010, 3:50 pm
#11
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
if there is any consistency in the pages that are hanging or failing for you.. please let me know what they are via PM.
Also knowing what browser/version and OS you are using is helpful too
Also knowing what browser/version and OS you are using is helpful too
Jan 29, 2010, 4:34 pm
#12
Join Date: Dec 2008
Location: PDX: "It's where young people go to retire."
Programs: AS MVPG, HH/SPG Peonium, Natl, Bud, Oregon Wines on Broadway Wineaux
Posts: 233
MS Internet Explorer version 7.0.5730.11
Windows XP 2002 Service Pack 2
Traceroute output:
[first five hops deleted intentionally]
3 ms 2 ms 4 ms gi1-46.102.ccr01.pdx01.atlas.cogentco.com [38.104.104.69]
7 ms 6 ms 7 ms te4-3.ccr01.sea01.atlas.cogentco.com [154.54.7.117]
6 ms 7 ms 7 ms te4-2.ccr01.sea02.atlas.cogentco.com [154.54.1.198]
14 ms 16 ms 14 ms 38.104.126.70
14 ms 15 ms 15 ms border25s.gi5-2-bbnet1.sea.pnap.net [63.251.160.42]
16 ms 16 ms 16 ms alaska-11.border25s.sea.pnap.net [206.191.144.138]
[additional hops did not respond to ICMP requests]
Jan 29, 2010, 7:12 pm
#14
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
same here. seems hit and miss but I get a lot of those yellow and white error screens a lot lately. The thing is its no specific page or time. I got it just today when I clicked the link from the mvpg75k bennies are up thread . I got the error screen clicked refresh and there it was. Also when searching for flights it times out what seems to be every 5 or 6 searches
Jan 29, 2010, 7:46 pm
#15
Join Date: Apr 2007
Location: SEA
Programs: AS MVP, Hhonors Gold, National Executive, Identity Gold, MLife Gold
Posts: 2,687
I've been having issues lately where when I change one of the dates (arrival or departure), the other one will automatically change to that same date. I keep repeating the cycle over and over. I can't recall if it was only when I used the calendar, or only when I tried to enter it manually.
I can never make it happen on demand when I'm thinking about it, but it's been bugging me lately when searching for fares.
I can never make it happen on demand when I'm thinking about it, but it's been bugging me lately when searching for fares.